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Technical Support Engineer Jobs in Pennsylvania (NOW HIRING)

FreedomPay

Manager, Technical Support

Philadelphia, PA · On-site

The Manager, Technical Support is responsible for leading and developing FreedomPay's Technical ... Partner with Product, Engineering, Operations, and Customer Success teams to address recurring ...

Xactus

Technical Support Manager

Broomall, PA · On-site +1

$70K - $90K/yr

Xactus is seeking a Technical Support Manger to oversee the Technical Support department, ensuring ... Collaborate with cross-functional teams (e.g., engineering, product management) to ensure effective ...

Sira Consulting

Desktop Support

Wexford, PA

$24/hr

Business Hours + On‑Call / Extended Support as required ROLE PURPOSE The IT Deskside Support Engineer is responsible for delivering hands‑on, onsite technical support within healthcare facilities ...

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Technical Support Engineer information

See Pennsylvania salary details

$37.6K

$79.2K

$119.8K

How much do technical support engineer jobs pay per year?

As of Sep 6, 2026, the average yearly pay for technical support engineer in Pennsylvania is $79,222.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,100.00 and $98,700.00 per year, depending on experience, location, and employer.

What is a technical support engineer?

Technical support engineers work with companies to solve technical issues within their computer systems. As a technical support engineer, you troubleshoot computer hardware and software issues with employees. You work to resolve the problems and try to prevent them from happening again. Some technical support engineers work primarily over the phone or computer, guiding the staff to fix the problems remotely. For more substantial issues, technical support engineers may travel to the client’s office to resolve the issue in person.

What does a technical support engineer do?

A Technical Support Engineer helps customers and clients troubleshoot and resolve technical issues related to products or services. They provide assistance via phone, email, chat, or in person, and may also guide users through installation, configuration, and maintenance processes. In addition to solving immediate problems, Technical Support Engineers often document solutions, escalate complex issues, and work with development or engineering teams to resolve deeper technical challenges. Their goal is to ensure customer satisfaction by delivering effective and timely support.

What are the key skills and qualifications needed to thrive as a technical support engineer?

To thrive as a Technical Support Engineer, you need a strong foundation in troubleshooting, computer networking, and system diagnostics, often supported by a degree in IT or computer science. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE) are commonly required. Excellent communication, patience, and problem-solving abilities help you resolve issues effectively and build positive customer relationships. These skills ensure timely resolution of technical problems, customer satisfaction, and smooth operation of technology systems.

How does a technical support engineer typically collaborate with other departments to resolve complex customer issues?

Technical Support Engineers frequently work cross-functionally with teams such as development, quality assurance, and product management to resolve complex technical problems. When an issue cannot be resolved through standard troubleshooting, engineers escalate cases and share detailed findings with these departments. This collaboration ensures that customer feedback is communicated, bugs are addressed, and permanent solutions are implemented. Regular meetings and clear documentation are essential for smooth teamwork and successful problem resolution.
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Technical Support Engineer jobs near you
Infographic showing various Technical Support Engineer job openings in Pennsylvania as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, 4% Contract, and 1% Nights. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $79,222 per year, or $38.1 per hour.

Desktop Support Engineer - Windows Imaging & Deployment

Lumen Solutions Group Inc.

Philadelphia, PA • On-site

Full-time

Re-posted 29 days ago

Job description

Job Summary:
Lumen Solutions Group Inc. is a technology consulting services company based in Florida, providing a wide array of IT professional support. They are seeking a Desktop Support Engineer to provide technical support for end-user systems, perform imaging and deployment of Windows-based hardware, and manage hardware inventory.
Responsibilities:
• Provide technical support for end-user systems running Windows 10 and Windows 11.
• Perform imaging, configuration, and deployment of Windows-based hardware.
• Troubleshoot hardware and software issues, ensuring timely resolution.
• Manage and maintain hardware inventory, including tracking and asset management.
• Support IT projects such as device rollouts, upgrades, and refresh initiatives.
• Utilize ServiceNow for incident, request, and asset management.
• Follow and apply ITIL principles in daily support operations.
• Collaborate with cross-functional teams to ensure smooth IT service delivery.
• Maintain clear and effective communication with users and stakeholders.
Qualifications:
Required:
• Demonstrated hands-on technical support experience.
• Strong knowledge of Windows 10 and Windows 11 environments.
• Experience with system imaging and hardware deployment.
• Solid troubleshooting and problem-solving skills.
• Familiarity with ITIL framework and best practices.
• Experience using ServiceNow or similar ticketing tools.
• Basic understanding of project coordination or project management.
• Excellent verbal and written communication skills.
Company:
Lumen Solutions Inc., is a dynamic small and minority-owned, Disadvantaged Business Enterprise headquartered in Virginia, USA. Founded in 1998, the company is headquartered in Sterling, USA, with a team of 51-200 employees. The company is currently Growth Stage.

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