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Technical Support Engineer Jobs in Philadelphia, PA

Insight Global

Technical Support Engineer

Blue Bell, PA · On-site

$20 - $25/hr

Technical Support Engineer Duration : 6 month contract Location : Hybrid 3 days per week in Philadelphia, PA OR Exton, PA Desired Skills & Experience * 1-3 years of technical support, operations ...

NeuroFlow

Technical Support Engineer

Philadelphia, PA · On-site

Position Overview The Tier 2 Technical Support Engineer owns escalated issues that require hands-on investigation beyond frontline support. This role works directly with end users, Customer Success ...

Catalyx

Technical Support Specialist

Newtown, PA · On-site

$90K - $95K/yr

Escalate complex issues to Field Service Engineers, Technical Support Engineers, or Engineering teams when necessary. * Document troubleshooting steps, findings, and resolutions within the service ...

Catalyx

Technical Support Specialist

Newtown, PA · On-site

Escalate complex issues to Field Service Engineers, Technical Support Engineers, or Engineering teams when necessary. Document troubleshooting steps, findings, and resolutions within the service ...

Goddard Systems

Support Engineer

King Of Prussia, PA · On-site

Position Summary The Support Engineer is a hands-on technologist and problem solver responsible for delivering high-quality technical support to The Goddard School franchise network and Goddard ...

Goddard School

Support Engineer

King Of Prussia, PA · On-site

Position Summary The Support Engineer is a hands-on technologist and problem solver responsible for delivering high-quality technical support to The Goddard School franchise network and Goddard ...

Medihill

Technical Support Manager

Bensalem, PA · On-site

The Technical Support Manager will lead a team responsible for the assembly, programming, setup, testing, and troubleshooting of medical alerts and health monitoring equipment. This role involves ...

FreedomPay

Manager, Technical Support

Philadelphia, PA · On-site

The Manager, Technical Support is responsible for leading and developing FreedomPay's Technical ... Partner with Product, Engineering, Operations, and Customer Success teams to address recurring ...

FreedomPay

Manager, Technical Support

Philadelphia, PA · On-site

The Manager, Technical Support is responsible for leading and developing FreedomPay's Technical ... Partner with Product, Engineering, Operations, and Customer Success teams to address recurring ...

Xactus

Technical Support Manager

Broomall, PA · On-site +1

$70K - $90K/yr

Xactus is seeking a Technical Support Manger to oversee the Technical Support department, ensuring ... Collaborate with cross-functional teams (e.g., engineering, product management) to ensure effective ...

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All JobsTechnical Support Engineer JobsTechnical Support Engineer Jobs in Philadelphia, PA

Technical Support Engineer information

See Philadelphia, PA salary details

$35.8K

$75.5K

$114.2K

How much do technical support engineer jobs pay per year?

As of Aug 22, 2026, the average yearly pay for technical support engineer in Philadelphia, PA is $75,533.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,400.00 and $94,100.00 per year, depending on experience, location, and employer.

What is a technical support engineer?

Technical support engineers work with companies to solve technical issues within their computer systems. As a technical support engineer, you troubleshoot computer hardware and software issues with employees. You work to resolve the problems and try to prevent them from happening again. Some technical support engineers work primarily over the phone or computer, guiding the staff to fix the problems remotely. For more substantial issues, technical support engineers may travel to the client’s office to resolve the issue in person.

What does a technical support engineer do?

A Technical Support Engineer helps customers and clients troubleshoot and resolve technical issues related to products or services. They provide assistance via phone, email, chat, or in person, and may also guide users through installation, configuration, and maintenance processes. In addition to solving immediate problems, Technical Support Engineers often document solutions, escalate complex issues, and work with development or engineering teams to resolve deeper technical challenges. Their goal is to ensure customer satisfaction by delivering effective and timely support.

What are the key skills and qualifications needed to thrive as a technical support engineer?

To thrive as a Technical Support Engineer, you need a strong foundation in troubleshooting, computer networking, and system diagnostics, often supported by a degree in IT or computer science. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE) are commonly required. Excellent communication, patience, and problem-solving abilities help you resolve issues effectively and build positive customer relationships. These skills ensure timely resolution of technical problems, customer satisfaction, and smooth operation of technology systems.

How does a technical support engineer typically collaborate with other departments to resolve complex customer issues?

Technical Support Engineers frequently work cross-functionally with teams such as development, quality assurance, and product management to resolve complex technical problems. When an issue cannot be resolved through standard troubleshooting, engineers escalate cases and share detailed findings with these departments. This collaboration ensures that customer feedback is communicated, bugs are addressed, and permanent solutions are implemented. Regular meetings and clear documentation are essential for smooth teamwork and successful problem resolution.
More about Technical Support Engineer jobs

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For Technical Support Engineer jobs in Philadelphia, PA, the most frequently searched job titles are:

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The top searched job categories for Technical Support Engineer jobs in Philadelphia, PA are:

What cities near Philadelphia, PA are hiring for Technical Support Engineer jobs?

Cities near Philadelphia, PA with the most Technical Support Engineer job openings:

Technical Support Engineer jobs near you
Infographic showing various Technical Support Engineer job openings in Philadelphia, PA as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $75,533 per year, or $36.3 per hour.

Technical Support Engineer

Insight Global

Blue Bell, PA • On-site

$20 - $25/hr

Contractor

Medical, Dental, Vision

Posted 7 days ago

Job description

Title: Technical Support Engineer

Duration: 6 month contract

Location: Hybrid 3 days per week in Philadelphia, PA OR Exton, PA


Desired Skills & Experience

  • 1-3 years of technical support, operations support, or related experience
  • Experience using Confluence/Jira or similar issue tracking platforms
  • Strong troubleshooting, problem-solving, and verbal/written communication skills.
  • Ability to manage multiple priorities in a fast-paced environment


Job Description:

The Pilot Support Specialist supports product pilot programs by serving as a primary point of contact for participants. This role is responsible for troubleshooting issues, documenting and tracking defects in Jira, gathering user feedback, and coordinating with Product, Engineering, and Operations teams to resolve issues and improve the pilot experience. The ideal candidate has strong customer support, problem-solving, and communication skills, along with experience managing multiple priorities in a fast-paced environment.


Compensation:

$20-25

Exact compensation may vary based on several factors, including skills, experience, and education.


Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.