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Technical Support Engineer Jobs in Pittsburgh, PA

NEP Group, Inc.

IP Support Engineer

Pittsburgh, PA · On-site

Responsibilities : • Provide 24/7 technical support for NEP mobile units, studios, fly packs and ... NEP engineering standards and best practices. • Assist on-site engineering teams with ...

VDart, Inc.

IT Deskside Support Engineer

Pittsburgh, PA · On-site

IT Deskside Support Engineer Location: Pittsburg, PA Duration: Long-Term Contract ROLE PURPOSE The ... The role requires strong technical capability, disciplined process adherence, high situational ...

New

Alstom

APM Fleet Support Engineer

Pittsburgh, PA · On-site

Providing technical support for troubleshooting and upgrades of designated subsystems * Collaborating with wayside and infrastructure engineers to ensure integrated solutions * Supporting site teams ...

Alstom

APM Fleet Support Engineer

Pittsburgh, PA · On-site

Providing technical support for troubleshooting and upgrades of designated subsystems * Collaborating with wayside and infrastructure engineers to ensure integrated solutions * Supporting site teams ...

Alstom

APM Fleet Support Engineer

Pittsburgh, PA

Providing technical support for troubleshooting and upgrades of designated subsystems * Collaborating with wayside and infrastructure engineers to ensure integrated solutions * Supporting site teams ...

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All JobsTechnical Support Engineer JobsTechnical Support Engineer Jobs in Pittsburgh, PA

Technical Support Engineer information

See Pittsburgh, PA salary details

$36.4K

$76.7K

$116K

How much do technical support engineer jobs pay per year?

As of Aug 21, 2026, the average yearly pay for technical support engineer in Pittsburgh, PA is $76,726.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,300.00 and $95,600.00 per year, depending on experience, location, and employer.

What is a technical support engineer?

Technical support engineers work with companies to solve technical issues within their computer systems. As a technical support engineer, you troubleshoot computer hardware and software issues with employees. You work to resolve the problems and try to prevent them from happening again. Some technical support engineers work primarily over the phone or computer, guiding the staff to fix the problems remotely. For more substantial issues, technical support engineers may travel to the client’s office to resolve the issue in person.

What does a technical support engineer do?

A Technical Support Engineer helps customers and clients troubleshoot and resolve technical issues related to products or services. They provide assistance via phone, email, chat, or in person, and may also guide users through installation, configuration, and maintenance processes. In addition to solving immediate problems, Technical Support Engineers often document solutions, escalate complex issues, and work with development or engineering teams to resolve deeper technical challenges. Their goal is to ensure customer satisfaction by delivering effective and timely support.

What are the key skills and qualifications needed to thrive as a technical support engineer?

To thrive as a Technical Support Engineer, you need a strong foundation in troubleshooting, computer networking, and system diagnostics, often supported by a degree in IT or computer science. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE) are commonly required. Excellent communication, patience, and problem-solving abilities help you resolve issues effectively and build positive customer relationships. These skills ensure timely resolution of technical problems, customer satisfaction, and smooth operation of technology systems.

How does a technical support engineer typically collaborate with other departments to resolve complex customer issues?

Technical Support Engineers frequently work cross-functionally with teams such as development, quality assurance, and product management to resolve complex technical problems. When an issue cannot be resolved through standard troubleshooting, engineers escalate cases and share detailed findings with these departments. This collaboration ensures that customer feedback is communicated, bugs are addressed, and permanent solutions are implemented. Regular meetings and clear documentation are essential for smooth teamwork and successful problem resolution.
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Technical Support Engineer jobs near you
Infographic showing various Technical Support Engineer job openings in Pittsburgh, PA as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $76,726 per year, or $36.9 per hour.

Senior Technical Support Engineer - 17635

Synopsys

Canonsburg, PA • On-site, Remote

$76K/yr

Full-time

Re-posted 28 days ago

Job description

General Information
Job Title
Senior Technical Support Engineer
Job ID
17635
City
Canonsburg
State/Province
Pennsylvania
Date Posted
25-May-2026
Job Category
Engineering
Job Subcategory
Technical Support Engineering
Hire Type
Employee
Remote Eligible
Yes
Base Salary Range: $76000 - $114000
Descriptions & Requirements
Job Description and Requirements
We Are
Synopsys is the leader in engineering solutions from silicon to systems, enabling customers to rapidly innovate AI-powered products. We deliver industry-leading silicon design, IP, simulation and analysis solutions, and design services. We partner closely with our customers across a wide range of industries to maximize their R&D capability and productivity, powering innovation today that ignites the ingenuity of tomorrow.
You Are
An experienced thermal-fluid engineer with a strong background in heat transfer engineering simulations. You are passionate about solving complex problems and enabling customer success through technical excellence. You can connect the right methods and assumptions to the questions our fluids team needs to answer. You enjoy collaborating closely with customers to understand their workflows, then translating requirements into clear simulation approaches and recommendations.
Learning new tools and methods energizes you. You stay current because the field moves and because you like being the person who knows how to apply the latest capabilities to real problems. At Synopsys, you will work with customers solving hard thermal and fluids challenges across aerospace, automotive, and industrial sectors, and what you help them figure out will directly shape how their products perform.
What You'll Need
  • BS in Mechanical Engineering, Aerospace Engineering, or related Engineering Physics field with 5+ years of experience in engineering software environments, or MS with 2+ years, or PhD
  • Expert-level knowledge of Fluid Dynamics, Heat Transfer and Thermodynamics.
  • Understanding of system level thermal analysis will be an added advantage
  • Experience of using Thermal Desktop, RadCAD, FloCAD or other tools like NX-Thermal, Maya HTT TMG, ESATAN, SINDA, TSS, Flowmaster, GT-Suite, Amesim, Thermica, or Easy5 will be an added advantage
  • Problem-solving skills and ability to implement numerical models to obtain practical engineering solutions to difficult problems
  • Excellent written and verbal communication skills with demonstrated ability to interact effectively
  • Strong organizational and time management skills with the ability to prioritize multiple projects and maintain a sense of urgency

Who You Are
  • Engaging personality, engineering curiosity and willingness for continuous learning
  • You enjoy learning new simulation methods and tools, and you are the kind of person who experiments with a new feature before the documentation is even finished
  • Strong organizational and time management skills, possesses a sense of urgency
  • Ability to work independently, as well as with others in a diverse team environment
  • Projects a professional image and demonstrates business acumen, driven to succeed

The Team You'll Be Part Of
  • You will join the Ansys Customer Excellence Global Technical Support team, a diverse group of talented engineers and Subject Matter Experts dedicated to empowering customers and advancing simulation-driven innovation. The team emphasizes a collaborative culture, sharing expertise, continuous learning and delivering exceptional service across a wide range of industries. Together, you will solve complex challenges, drive product advancement, and make a measurable impact on the industry.

Rewards and Benefits
Your recruiter will provide more details about the salary range and benefits during the hiring process.
At Synopsys, we want talented people of every background to feel valued and supported to do their best work. Synopsys considers all applicants for employment without regard to race, color, religion, national origin, gender, sexual orientation, age, military veteran status, or disability.
In addition to the base salary, this role may be eligible for an annual bonus, equity, and other discretionary bonuses. Synopsys offers comprehensive health, wellness, and financial benefits as part of a competitive total rewards package. The actual compensation offered will be based on a number of job-related factors, including location, skills, experience, and education. Your recruiter can share more specific details on the total rewards package upon request. The base salary range for this role is across the U.S.
Synopsys logo

About Synopsys

Sourced by ZipRecruiter

Synopsys, Inc. (Nasdaq:SNPS) is the Silicon to Software partner for creative companies developing the electronic products and software applications we rely on every single day. As the world's 15th largest software company, Synopsys has a long history of being a global leader in electronic design automation (EDA) and semiconductor IP and is also growing its leadership in software quality and security solutions. Whether you're a system-on-chip (SoC) designer building advanced semiconductors, or a software developer writing applications that require the highest quality and security, Synopsys has the solutions needed to deliver exceptional, secure products for the era of connected everything. The company is headquartered in Mountain View, California, and has approximately 113 offices located throughout North America, South America, Europe, Japan, Asia and India. Since 1986, Synopsys has been at the heart of accelerating electronics innovation with engineers around the world having used Synopsys technology to successfully design and create billions of chips and systems that are found in the electronics that people rely on every single day.

Industry

Computer and computer peripheral equipment and software wholesalers

Company size

10,000+ Employees

Headquarters location

Mountain View, CA, US

Year founded

1986

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