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Technical Support Engineer Jobs in California (NOW HIRING)

Viasat, Inc.

Technical Support Engineer

CA · On-site +1

$109K - $164K/yr

What you'll do The BFT2 Technical Services Engineer will provide customer, production, and engineering support for both government and commercial systems, including hubs, remote terminals, and COTS ...

Viasat, Inc.

Technical Support Engineer

Carlsbad, CA · On-site +1

$109K - $164K/yr

What you'll do The BFT2 Technical Services Engineer will provide customer, production, and engineering support for both government and commercial systems, including hubs, remote terminals, and COTS ...

Artec 3D

Technical Support Engineer

Santa Clara, CA · On-site

We are looking for technical support specialists for our team in the USA.If you love communicating and have the necessary skills to help people and create small technical miracles - you're going to ...

Verkada

Senior Technical Support Engineer

San Mateo, CA · On-site

About the Role Verkada is seeking a Senior Technical Support Engineer to join our elite team of engineers serving our growing base of enterprise customers. This high-impact role centers on owning and ...

Bruker

Title Technical Support Engineer

Santa Barbara, CA · On-site

$73K - $130K/yr

Technical Support Engineer Job Locations US-CA-Santa Barbara Posted Date 2 months ago(7/9/2026 2:52 PM) Req. # 2026-19587 Job Location : Location US-CA-Santa Barbara Job Location : Postal Code 93117 ...

Zoomcar

Senior Technical Support Engineer

Santa Clara, CA · On-site

$87K - $107K/yr

Technical Support Engineer - FortiNAC ETAC Team Position overview and Job Responsibilities * Provide technical support to customers on security devices and cloud deployments. * Perform collection ...

Verkada

Senior Technical Support Engineer

San Mateo, CA · On-site

About the Role Verkada is seeking a Senior Technical Support Engineer to join our elite team of engineers serving our growing base of enterprise customers. This high-impact role centers on owning and ...

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Technical Support Engineer information

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How much do technical support engineer jobs pay per year?

As of Sep 14, 2026, the average yearly pay for technical support engineer in California is $77,997.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,200.00 and $97,200.00 per year, depending on experience, location, and employer.

What is a technical support engineer?

Technical support engineers work with companies to solve technical issues within their computer systems. As a technical support engineer, you troubleshoot computer hardware and software issues with employees. You work to resolve the problems and try to prevent them from happening again. Some technical support engineers work primarily over the phone or computer, guiding the staff to fix the problems remotely. For more substantial issues, technical support engineers may travel to the client’s office to resolve the issue in person.

What does a technical support engineer do?

A Technical Support Engineer helps customers and clients troubleshoot and resolve technical issues related to products or services. They provide assistance via phone, email, chat, or in person, and may also guide users through installation, configuration, and maintenance processes. In addition to solving immediate problems, Technical Support Engineers often document solutions, escalate complex issues, and work with development or engineering teams to resolve deeper technical challenges. Their goal is to ensure customer satisfaction by delivering effective and timely support.

What are the key skills and qualifications needed to thrive as a technical support engineer?

To thrive as a Technical Support Engineer, you need a strong foundation in troubleshooting, computer networking, and system diagnostics, often supported by a degree in IT or computer science. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE) are commonly required. Excellent communication, patience, and problem-solving abilities help you resolve issues effectively and build positive customer relationships. These skills ensure timely resolution of technical problems, customer satisfaction, and smooth operation of technology systems.

How does a technical support engineer typically collaborate with other departments to resolve complex customer issues?

Technical Support Engineers frequently work cross-functionally with teams such as development, quality assurance, and product management to resolve complex technical problems. When an issue cannot be resolved through standard troubleshooting, engineers escalate cases and share detailed findings with these departments. This collaboration ensures that customer feedback is communicated, bugs are addressed, and permanent solutions are implemented. Regular meetings and clear documentation are essential for smooth teamwork and successful problem resolution.
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Technical Support Engineer jobs near you
Infographic showing various Technical Support Engineer job openings in California as of September 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, 1% Temporary, and 3% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $77,997 per year, or $37.5 per hour.

Technical Support Engineer

CA • On-site, Remote

Viasat, Inc.
Telecommunications • 5 - 10K employees
Learn more about Viasat, Inc.external

$109K - $164K/yr

Full-time

Posted 20 days ago

Viasat rating

7.0

Company rating: 7.0 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

Job description

About us
One team. Global challenges. Infinite opportunities. At Viasat, we're on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate. We're looking for people who think big, act fearlessly, and create an inclusive environment that drives positive impact to join our team.
What you'll do
The BFT2 Technical Services Engineer will provide customer, production, and engineering support for both government and commercial systems, including hubs, remote terminals, and COTS equipment. This support will include a mixture of remote and onsite support for the existing BFT2 network. Key responsibilities include supporting deployment, testing, documentation, training, operation, maintenance, and solving problems with the production network. We work successfully with both internal and external personnel with various skills. Disciplines requiring support include software, hardware, electrical, IP networking, configuration management, IA, and technical publications.
The day-to-day
As a team member your remote support duty is to support the operation of the network. Examples include (but are not limited to) initial system configuration, performance monitoring, analysis of trend data, and resolution of system problems. We interface remotely with customers and other Viasat groups via phone and email to provide issue resolution and answer customer questions. This support is 24/7 and requires each Service Engineer to participate in an on-call rotation.
Standard on-site support duties include CONUS and OCONUS installations, testing, training, and maintenance of all locations. This includes hardware, networking, and RF component maintenance and repair, software test and integration, as well as routine maintenance and configuration changes. This position is needed for supporting both current and future L-band system customers within the services group
What you'll need
  • 5+ years' experience using RHEL, Ansible, Cisco
  • Proven experience operating and solving issues with SATCOM networks and terminals
  • Cisco or Linux certification
  • Security + certification
  • Experience operating and solving issues with SATCOM networks and terminals
  • Experience with Linux based servers
  • Demonstrated ability to work with IP/Network problems at all layers of OSI model
  • Ability to work an on-call rotation
  • Bachelor's degree in technical field or equivalent experience
  • US government position. US Citizenship required.
  • Active Secret Clearance or ability to obtain when administratively feasible
  • Ability to travel up to 50% both CONUS and OCONUS

What will help you on the job
  • Interact with customers on solving problems
  • Analyze system issues and perform corrective actions
  • Perform On-Site maintenance at each site as the need arises
  • Conduct training at various local and remote sites
  • Design and update training and operator manuals used by the customer
  • Perform remote maintenance and software updates
  • Operate and maintain customer and Viasat L-band Networks
  • Configure and update Network configuration changes
  • Software testing and integration

Salary range
$88,000.00 - $139,000.00 / annually.For specific work locations within San Jose, the San Francisco Bay area and New York City metropolitan area, the base pay range for this role is $109,500.00- $164,500.00/ annually
At Viasat, we consider many factors when it comes to compensation, including the scope of the position as well as your background and experience. Base pay may vary depending on job-related knowledge, skills, and experience. Additional cash or stock incentives may be provided as part of the compensation package, in addition to a range of medical, financial, and/or other benefits, dependent on the position offered. Learn more about Viasat's comprehensive benefit offerings that are focused on your holistic health and wellness at https://careers.viasat.com/benefits.
EEO Statement
Viasat is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ancestry, physical or mental disability, medical condition, marital status, genetics, age, or veteran status or any other applicable legally protected status or characteristic. If you would like to request an accommodation on the basis of disability for completing this on-line application, please click here.

What Viasat employees say

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Workplace

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ViaSat logo

About ViaSat

Sourced by ZipRecruiter

At Viasat, we're on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate.

Industry

Telecommunications

Company size

5,001 - 10,000 Employees

Headquarters location

Carlsbad, CA, US

Year founded

1986

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