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Technical Support Engineer Jobs in Tracy, CA (NOW HIRING)

Radiansys Inc.

Cloud Support Engineer

San Ramon, CA · On-site

... Technical Support for the Predix Cloud: The Software Platform for the Industrial Internet. The ... Engineer needs to have experience with supporting applications on the cloud that have services ...

ZEISS

Global Technical Escalation Engineer

Dublin, CA · On-site +1

Technical Support * Act as the primary point of contact for technical inquiries and integration solutions from Field Service Engineers, Affiliates, and Distributors. * Provide support through ...

ZEISS

Global Technical Escalation Engineer

Dublin, CA · On-site +1

Technical Support * Act as the primary point of contact for technical inquiries and integration solutions from Field Service Engineers, Affiliates, and Distributors. * Provide support through ...

ClifyX

AIOps Support Engineer

San Ramon, CA · On-site

Required : • 3-5 years of experience in a technical support, cloud operations, or IT engineering ... role, preferably within financial services or healthcare at a mid-size organization. • Hands-on ...

Jobsbridge

Cloud Support Engineer

San Ramon, CA

Java, .NET, Node.js, PHP, Python, Ruby Familiarity with 1 or more version control (Git, Perforce, SVN, TFVC) Chef/Puppet experience or DevOps background Exposure to Virtualization (Hypervisors ...

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Technical Support Engineer information

See Tracy, CA salary details

$40.4K

$85.1K

$128.6K

How much do technical support engineer jobs pay per year?

As of Aug 28, 2026, the average yearly pay for technical support engineer in Tracy, CA is $85,077.00, according to ZipRecruiter salary data. Most workers in this role earn between $62,400.00 and $106,000.00 per year, depending on experience, location, and employer.

What is a technical support engineer?

Technical support engineers work with companies to solve technical issues within their computer systems. As a technical support engineer, you troubleshoot computer hardware and software issues with employees. You work to resolve the problems and try to prevent them from happening again. Some technical support engineers work primarily over the phone or computer, guiding the staff to fix the problems remotely. For more substantial issues, technical support engineers may travel to the client’s office to resolve the issue in person.

What does a technical support engineer do?

A Technical Support Engineer helps customers and clients troubleshoot and resolve technical issues related to products or services. They provide assistance via phone, email, chat, or in person, and may also guide users through installation, configuration, and maintenance processes. In addition to solving immediate problems, Technical Support Engineers often document solutions, escalate complex issues, and work with development or engineering teams to resolve deeper technical challenges. Their goal is to ensure customer satisfaction by delivering effective and timely support.

What are the key skills and qualifications needed to thrive as a technical support engineer?

To thrive as a Technical Support Engineer, you need a strong foundation in troubleshooting, computer networking, and system diagnostics, often supported by a degree in IT or computer science. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE) are commonly required. Excellent communication, patience, and problem-solving abilities help you resolve issues effectively and build positive customer relationships. These skills ensure timely resolution of technical problems, customer satisfaction, and smooth operation of technology systems.

How does a technical support engineer typically collaborate with other departments to resolve complex customer issues?

Technical Support Engineers frequently work cross-functionally with teams such as development, quality assurance, and product management to resolve complex technical problems. When an issue cannot be resolved through standard troubleshooting, engineers escalate cases and share detailed findings with these departments. This collaboration ensures that customer feedback is communicated, bugs are addressed, and permanent solutions are implemented. Regular meetings and clear documentation are essential for smooth teamwork and successful problem resolution.
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What cities near Tracy, CA are hiring for Technical Support Engineer jobs?

Cities near Tracy, CA with the most Technical Support Engineer job openings:

Technical Support Engineer jobs near you
Infographic showing various Technical Support Engineer job openings in Tracy, CA as of August 2026, with employment types broken down into 1% As Needed, 57% Full Time, 38% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $85,077 per year, or $40.9 per hour.

Sr Principal Technical Support Engineer

Formfactor

Livermore, CA • On-site

$136K - $178K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted yesterday

FormFactor rating

6.7

Company rating: 6.7 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

Job description

Forming Our Future together

FormFactor, Inc. (NASDAQ: FORM), is a leading provider of essential test and measurement technologies along the full semiconductor product life cycle - from characterization, modeling, reliability, and design de-bug, to qualification and production test. Semiconductor companies rely upon FormFactor's products and services to accelerate profitability by optimizing device performance and advancing yield knowledge. The company serves customers through its network of facilities in Asia, Europe, and North America.

Rooted in our core values - Focus on the Customer, Ownership & Accountability, Respectfully & Effectively Communicate, and Motivate & Develop People - we foster an environment where diverse perspectives are not only welcomed but celebrated. Everyone can make an impact here. Whether it's improving products, supporting customers, or positively influencing peers and the community, the contributions of our people matter.

Shift:

The regular hours for this position are day shift.

Job Description:

The Sr Principal Technical Support Engineer for Probe Cards provides expert-level technical support for FormFactor's advanced probe card products used in semiconductor wafer testing. This role serves as a key interface between customers, product engineering, manufacturing, and field service teams to ensure optimal performance, fast issue resolution, and continuous product improvement.

The ideal candidate combines deep knowledge of semiconductor test processes, probe card technology, and strong customer engagement skills. Hands-on mechanical ability and wafer prober operation skills for occasional on-site customer support is highly desirable. Ability to speak Mandarin or Korean is a plus.

Customer Technical Support

  • Provide technical support for probe card products in production environments

  • Diagnose and resolve electrical, mechanical, and process-related issues impacting probe card performance

  • Support customers having Yield excursions, Electrical continuity issues, Contact problems (MEMS probe alignment, wear, contamination), and Parametric anomalies during wafer sort.

  • Act as primary escalation points for complex technical issues.

Failure Analysis & Debug

Perform root cause analysis (RCA) on probe card failures using:

  • ATE (Automated Test Equipment) data.

  • Electrical measurements.

  • Microscopy and inspection tools.

  • Interpret wafer sort data to identify probe-related anomalies.

  • Collaborate with FA lab to drive corrective actions.

Product & Process Expertise

  • Develop deep expertise in FormFactor probe technologies (e.g., MEMS, cantilever, vertical probes).

  • Provide guidance on: Probe card setup and optimization, Overdrive, contact force, and cleaning cycles, and Alignment procedures and maintenance practices.

  • Support new product introductions (NPI) and customer qualifications.

Cross-Functional Collaboration

  • Work closely with Product engineering (design improvements), Manufacturing (process feedback, yield learning), and Field service teams (onsite troubleshooting).

  • Drive corrective and preventive actions (CAPA).

  • Participate in engineering change requests (ECR/ECO).

Onsite & Remote Support

  • Provide onsite support at customer fabs and OSATs when required

  • Conduct technical reviews and troubleshooting sessions with customers

  • Deliver training on probe card operation, maintenance, and best practices

Data Analysis & Reporting

  • Analyze large datasets from wafer test systems to identify trends and issues

  • Create detailed technical reports, dashboards, and failure summaries

  • Track key metrics such as Contact resistance, Yield loss attributable to probe cards, and MTBF (Mean Time Between Failures).

Preferred Qualifications:

  • Experience with FormFactor probe cards or similar technologies.

  • Knowledge of advanced nodes (e.g., FinFET, 5nm/3nm processes).

  • Experience supporting high-volume manufacturing (HVM).

  • Familiarity with yield engineering and test optimization.

  • Prior field application or customer-facing experience.

  • Automatic Wafer Prober user experience.

  • Hands-on mechanical assembly / electrical debug experience.

Skills:

Analytical Analysis, Clean Room Environment, Communication, Customer-Focused, Data Analysis Tools, Debugging, Electrical Measurements, Korean Language, Mandarin Chinese Language, Microsoft Office, Probe Cards, Probe Stations, Problem Solving, Semiconductors, Wafer Probing, Wafer Sort, Working in a Fast-Paced Environment

Education & Experience:

Minimum of 8 years of related experience with a Bachelor's degree; or 6 years and a Master's degree; or a PhD with 3 years experience; or equivalent experience| Required

Pay Range:

$136,200.00 - $178,815.00

Pay Range Explained:

This role in Livermore, California pays between $136,200.00 and $178,815.00 per year, depending on your experience, skills, and background. Pay may vary in other locations. We offer a full benefits package, including medical, dental, vision, life insurance, disability coverage, a 401(k) with company match, employee stock purchase plan (ESPP), and paid time off. You'll also be eligible for quarterly profit-sharing bonuses and flexible spending or savings accounts.

Equal Employment Opportunity Statement

FormFactor is an equal opportunity employer. FormFactor complies with all national, state, and local laws that seek to promote equal opportunities for any applicant or employee without regard to age, race, color, gender, gender identity/expression, national origin, sexual orientation, religion, disability, marital status, pregnancy or related condition, military service, or any other legally protected characteristics. These protections apply to all aspects of employment, including but not limited to, recruitment, hiring, training, promotions, and compensation.

For roles that are designated as remote-eligible, employees cannot be located in:AL, AK, AR, DE, GA, HI, IL, IA, KY, LA, ME, MD, MS, MO, NE, NV, NJ, NM, ND, OK, PA, RI, SC, SD, TN, WV, WI, WY. This list is continuously evolving and being updated, please check back with us if the state you live in is on the exclusion list. A role is remote-eligible only when it is listed as "Remote" in the job location.

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