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Technical Support Engineer Jobs in Riverside, CA

LT Security Inc.

Technical Support

City Of Industry, CA · On-site

$18 - $20/hr

POSITION OVERVIEW Technical Support is well organized, dynamic, customer-focused, proactive, strong ... , Engineering or related technical field, or equivalent industry experience is required · ...

Advantest

Product Support Engineer

Lake Forest, CA

Product Support Engineer Advantest is the world's largest provider of Automatic Test Equipment (ATE ... Serves as technical liaison for customers, suppliers, application users and other technical and ...

Advantest

Product Support Engineer

Lake Forest, CA · On-site

Product Support Engineer Advantest is the world's largest provider of Automatic Test Equipment (ATE ... Serves as technical liaison for customers, suppliers, application users and other technical and ...

Eldorado CA

Aftermarket Technical Engineer

Riverside, CA · On-site

$95K - $120K/yr

Provide technical engineering support to field service technicians on an as-needed basis during complex troubleshooting or repair situations, stepping in on escalated issues when troubleshooting goes ...

Aveva

Tech Support Engineer

Lake Forest, CA · Hybrid

$82K - $137K/yr

Support Application Engineers with technical difficulties during new site commissioning, system upgrades, and expansions. * Collaborate effectively with our global R&D Solution team to manage issue ...

AVEVA

Tech Support Engineer

Lake Forest, CA · On-site

$82K - $137K/yr

Support Application Engineers with technical difficulties during new site commissioning, system upgrades, and expansions. * Collaborate effectively with our global R&D Solution team to manage issue ...

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All JobsTechnical Support Engineer JobsTechnical Support Engineer Jobs in Riverside, CA

Technical Support Engineer information

See Riverside, CA salary details

$39.1K

$82.5K

$124.7K

How much do technical support engineer jobs pay per year?

As of Jun 23, 2026, the average yearly pay for technical support engineer in Riverside, CA is $82,452.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,500.00 and $102,800.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Technical Support Engineer, and why are they important?

To thrive as a Technical Support Engineer, you need a strong foundation in troubleshooting, computer networking, and system diagnostics, often supported by a degree in IT or computer science. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE) are commonly required. Excellent communication, patience, and problem-solving abilities help you resolve issues effectively and build positive customer relationships. These skills ensure timely resolution of technical problems, customer satisfaction, and smooth operation of technology systems.

What Is a Technical Support Engineer?

Technical support engineers work with companies to solve technical issues within their computer systems. As a technical support engineer, you troubleshoot computer hardware and software issues with employees. You work to resolve the problems and try to prevent them from happening again. Some technical support engineers work primarily over the phone or computer, guiding the staff to fix the problems remotely. For more substantial issues, technical support engineers may travel to the client’s office to resolve the issue in person.

How does a Technical Support Engineer typically collaborate with other departments to resolve complex customer issues?

Technical Support Engineers frequently work cross-functionally with teams such as development, quality assurance, and product management to resolve complex technical problems. When an issue cannot be resolved through standard troubleshooting, engineers escalate cases and share detailed findings with these departments. This collaboration ensures that customer feedback is communicated, bugs are addressed, and permanent solutions are implemented. Regular meetings and clear documentation are essential for smooth teamwork and successful problem resolution.

What does a Technical Support Engineer do?

A Technical Support Engineer helps customers and clients troubleshoot and resolve technical issues related to products or services. They provide assistance via phone, email, chat, or in person, and may also guide users through installation, configuration, and maintenance processes. In addition to solving immediate problems, Technical Support Engineers often document solutions, escalate complex issues, and work with development or engineering teams to resolve deeper technical challenges. Their goal is to ensure customer satisfaction by delivering effective and timely support.
More about Technical Support Engineer jobs
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What cities near Riverside, CA are hiring for Technical Support Engineer jobs? Cities near Riverside, CA with the most Technical Support Engineer job openings:
Technical Support Engineer jobs near you

Customer Technical Support Engineer - Smart Home (Global)

KIWIBIT INC

Irvine, CA • On-site

$65K - $85K/yr

Full-time

Medical, Dental, Retirement, PTO

Posted 9 days ago

Job description

PLEASE NOTE THIS IS A HYBRID POSITION, MUST BE ON SITE IF NEEDED.

Position Overview

We are seeking a skilled Technical Support Engineer to join our global smart home solutions team, supporting users in the United States. As a key technical escalation point, you will work closely with customer service and R&D to analyze, reproduce, and resolve advanced product issues that cannot be solved by first-line support. This role is instrumental in driving product improvement and delivering high-quality smart home solutions to our customers.

Key Responsibilities

  • Act as the technical expert for escalated customer support cases, analyzing, reproducing, and resolving complex hardware and software issues.
  • Conduct in-depth root cause analysis and develop solutions or workarounds for technical problems reported by users.
  • Collaborate closely with R&D to communicate user issues and proactively participate in optimizing and improving hardware and software products.
  • Document troubleshooting steps, findings, and solutions in a clear, organized, and detailed manner.
  • Provide technical guidance and training to customer service teams to elevate overall support capabilities.
  • Support beta test programs, including analyzing technical feedback and resolving challenges encountered during user testing.
  • Communicate directly with users as needed to gather additional technical details, verify solutions, or demonstrate product fixes.

Requirements

  • Bachelor’s degree or above in engineering, electronics, computer science, or a related technical field.
  • Proven experience as a Technical Support Engineer, Product Support Engineer, or a similar role in the smart home or consumer electronics industry.
  • Strong hands-on troubleshooting and problem-solving skills with both hardware and software.
  • Solid understanding of smart home products, IoT protocols, networking, and mobile applications.
  • Proficient in documenting technical issues and clearly communicating complex technical concepts in English.
  • Experience working with cross-functional teams, including R&D, Product, and Customer Support.
  • Self-motivated, highly organized, able to work independently and drive technical issues to resolution.

Company Description

We’re a fast-growing consumer tech startup building smart hardware products that simplify and enhance everyday life. We
care deeply about user experience and believe great support is part of great product design.