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Technical Support Engineer Jobs in Riverside, CA

LT Security Inc.

Technical Support

City Of Industry, CA · On-site

$18 - $20/hr

POSITION OVERVIEW Technical Support is well organized, dynamic, customer-focused, proactive, strong ... , Engineering or related technical field, or equivalent industry experience is required · ...

The Trade Desk

Support Engineer

Irvine, CA

Serve as a Support Engineer for our Technical Account Management (TAM) team, who are responsible for communication and management of enterprise API clients and third-party partners that use various ...

MetroSys

Technical Support Specialist

Irvine, CA · On-site

$20 - $30/hr

Position Overview MetroSys is seeking a dependable and customer-focused Technical Support ... Escalate infrastructure, networking, and server issues to senior engineering teams when appropriate.

MetroSys

Technical Support Specialist

Irvine, CA · On-site

$20 - $30/hr

Position Overview MetroSys is seeking a dependable and customer-focused Technical Support ... Escalate infrastructure, networking, and server issues to senior engineering teams when appropriate.

Collabera

Technical Support Representative

Irvine, CA · On-site

They are seeking a Technical Support Representative to ensure the proper operation of technology applications and equipment, providing desk-side assistance and resolving technology support issues.

Eldorado CA

Aftermarket Technical Engineer

Riverside, CA · On-site

$95K - $120K/yr

Provide technical engineering support to field service technicians on an as-needed basis during complex troubleshooting or repair situations, stepping in on escalated issues when troubleshooting goes ...

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All JobsTechnical Support Engineer JobsTechnical Support Engineer Jobs in Riverside, CA

Technical Support Engineer information

See Riverside, CA salary details

$39.1K

$82.5K

$124.7K

How much do technical support engineer jobs pay per year?

As of Jul 16, 2026, the average yearly pay for technical support engineer in Riverside, CA is $82,452.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,500.00 and $102,800.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Technical Support Engineer, and why are they important?

To thrive as a Technical Support Engineer, you need a strong foundation in troubleshooting, computer networking, and system diagnostics, often supported by a degree in IT or computer science. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE) are commonly required. Excellent communication, patience, and problem-solving abilities help you resolve issues effectively and build positive customer relationships. These skills ensure timely resolution of technical problems, customer satisfaction, and smooth operation of technology systems.

What Is a Technical Support Engineer?

Technical support engineers work with companies to solve technical issues within their computer systems. As a technical support engineer, you troubleshoot computer hardware and software issues with employees. You work to resolve the problems and try to prevent them from happening again. Some technical support engineers work primarily over the phone or computer, guiding the staff to fix the problems remotely. For more substantial issues, technical support engineers may travel to the client’s office to resolve the issue in person.

How does a Technical Support Engineer typically collaborate with other departments to resolve complex customer issues?

Technical Support Engineers frequently work cross-functionally with teams such as development, quality assurance, and product management to resolve complex technical problems. When an issue cannot be resolved through standard troubleshooting, engineers escalate cases and share detailed findings with these departments. This collaboration ensures that customer feedback is communicated, bugs are addressed, and permanent solutions are implemented. Regular meetings and clear documentation are essential for smooth teamwork and successful problem resolution.

What does a Technical Support Engineer do?

A Technical Support Engineer helps customers and clients troubleshoot and resolve technical issues related to products or services. They provide assistance via phone, email, chat, or in person, and may also guide users through installation, configuration, and maintenance processes. In addition to solving immediate problems, Technical Support Engineers often document solutions, escalate complex issues, and work with development or engineering teams to resolve deeper technical challenges. Their goal is to ensure customer satisfaction by delivering effective and timely support.
More about Technical Support Engineer jobs
What job categories do people searching Technical Support Engineer jobs in Riverside, CA look for? The top searched job categories for Technical Support Engineer jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Technical Support Engineer jobs? Cities near Riverside, CA with the most Technical Support Engineer job openings:
Technical Support Engineer jobs near you
Infographic showing various Technical Support Engineer job openings in Riverside, CA as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $82,452 per year, or $39.6 per hour.
Technical Support Engineer - Residential Solar

Technical Support Engineer - Residential Solar

Renogy

Ontario, CA

Full-time

Posted 2 days ago

New

Job description

Technical Support Engineer

Residential Energy Storage Systems

Job Summary

Renogy is seeking a motivated Technical Support Engineer to support our growing Residential Energy Storage Systems (ESS) business. As the technical expert for post-sales support, you will resolve complex field issues, enable installers through training, support product validation, and turn Voice of Customer feedback into product improvements.

Working across installers, distributors, and customers alongside our Product, Engineering, Quality, and Operations teams-you will combine strong troubleshooting skills with excellent communication to solve real-world technical challenges and ensure the successful deployment of Renogy energy storage solutions.

Key Responsibilities

  • Technical Support & Troubleshooting: Provide advanced post-sales support via phone, email, remote diagnostics, and on-site visits for residential ESS products-batteries, inverters, solar panels, communication networks, and monitoring platforms-diagnosing root causes and driving issues to resolution with customers, installers, distributors, and service partners.
  • Installer Enablement & Training: Develop and deliver installation, commissioning, and troubleshooting training and certification programs for installers and partners; create technical bulletins and knowledge base content; and train internal Sales, Support, and RMA teams on new products.
  • Product Validation & Testing: Reproduce field issues in a controlled environment, validate new products and firmware releases, and support engineering with verification and reliability testing for product launches.
  • RMA Management: Own the technical evaluation and resolution of RMA cases, coordinating with repair centers and internal teams; identify recurring failure patterns and drive corrective and preventive actions with Quality and Engineering.
  • Technical Documentation: Create and maintain troubleshooting guides, FAQs, installation manuals, and service procedures that improve field installation quality and reduce support cases.
  • Voice of Customer (VOC): Collect and analyze feedback from installers, distributors, and end users, and partner with Product Management and Engineering to prioritize field-driven product improvements.
  • Standards & Compliance: Stay current with codes, standards, and certification requirements; monitor utility and incentive programs (e.g., SGIP, VPP) and provide technical input to support product qualification and new business opportunities.

Required Qualifications

  • Bachelor's degree in Electrical Engineering or a related field, or equivalent practical experience.
  • 0–3 years of experience in technical support, field service, applications, test, or product/quality engineering. Recent graduates with strong relevant internships or projects are encouraged to apply.
  • Solid grasp of electrical fundamentals with hands-on troubleshooting ability.
  • Strong written and verbal communication, with confidence working directly with customers and partners.
  • Self-motivated team player with strong analytical, problem-solving, and project management skills.
  • Fluent in English and Mandarin (a plus)
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About Renogy

Sourced by ZipRecruiter

Industry

Clean energy semiconductors manufacturing

Company size

11 - 50 Employees

Headquarters location

Ontario, CA, US

Year founded

2010

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