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Technical Support Engineer Jobs in Riverside, CA

Axonius

Technical Support Engineer

Ontario, CA · Remote

$90K - $110K/yr

Ontario, Canada The Technical Support Engineering team serves as the global foundation for customer success by providing expert technical assistance and driving efficient solutions to complex product ...

KIWIBIT INC

Be Seen First

Customer Technical Support Engineer - Smart Home (Global)

Irvine, CA · On-site

$65K - $85K/yr

Position Overview We are seeking a skilled Technical Support Engineer to join our global smart home solutions team, supporting users in the United States. As a key technical escalation point, you ...

KIWIBIT INC

Be Seen First

Customer Technical Support Engineer - Smart Home (Global)

Irvine, CA · On-site

$65K - $85K/yr

Position Overview We are seeking a skilled Technical Support Engineer to join our global smart home solutions team, supporting users in the United States. As a key technical escalation point, you ...

LT Security Inc.

Technical Support

City Of Industry, CA · On-site

$18 - $20/hr

POSITION OVERVIEW Technical Support is well organized, dynamic, customer-focused, proactive, strong ... , Engineering or related technical field, or equivalent industry experience is required · ...

Advantest

Product Support Engineer

Lake Forest, CA

Product Support Engineer Advantest is the world's largest provider of Automatic Test Equipment (ATE ... Serves as technical liaison for customers, suppliers, application users and other technical and ...

Advantest

Product Support Engineer

Lake Forest, CA · On-site

Product Support Engineer Advantest is the world's largest provider of Automatic Test Equipment (ATE ... Serves as technical liaison for customers, suppliers, application users and other technical and ...

Aveva

Tech Support Engineer

Lake Forest, CA · Hybrid

$82.40K - $137.30K/yr

Support Application Engineers with technical difficulties during new site commissioning, system upgrades, and expansions. * Collaborate effectively with our global R&D Solution team to manage issue ...

AVEVA

CoE Support Engineer

Lake Forest, CA · On-site

$82.40K - $137.30K/yr

Support Application Engineers with technical difficulties during new site commissioning, system upgrades, and expansions. * Collaborate effectively with our global R&D Solution team to manage issue ...

Collabera

Technical Support Representative

Irvine, CA · On-site

Technical Support Representative Location : 19700 Fairchild Road Ste 330, Irvine, CA - 92612 Job summary: Ensure the proper day-to-day operation of technology applications and equipment. Provide desk ...

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All JobsTechnical Support Engineer JobsTechnical Support Engineer Jobs in Riverside, CA

Technical Support Engineer information

See Riverside, CA salary details

$39.1K

$82.5K

$124.7K

How much do technical support engineer jobs pay per year?

As of May 29, 2026, the average yearly pay for technical support engineer in Riverside, CA is $82,452.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,500.00 and $102,800.00 per year, depending on experience, location, and employer.

What Is a Technical Support Engineer?

Technical support engineers work with companies to solve technical issues within their computer systems. As a technical support engineer, you troubleshoot computer hardware and software issues with employees. You work to resolve the problems and try to prevent them from happening again. Some technical support engineers work primarily over the phone or computer, guiding the staff to fix the problems remotely. For more substantial issues, technical support engineers may travel to the client’s office to resolve the issue in person.

What are the key skills and qualifications needed to thrive as a Technical Support Engineer, and why are they important?

To thrive as a Technical Support Engineer, you need a strong foundation in troubleshooting, computer networking, and system diagnostics, often supported by a degree in IT or computer science. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE) are commonly required. Excellent communication, patience, and problem-solving abilities help you resolve issues effectively and build positive customer relationships. These skills ensure timely resolution of technical problems, customer satisfaction, and smooth operation of technology systems.

How does a Technical Support Engineer typically collaborate with other departments to resolve complex customer issues?

Technical Support Engineers frequently work cross-functionally with teams such as development, quality assurance, and product management to resolve complex technical problems. When an issue cannot be resolved through standard troubleshooting, engineers escalate cases and share detailed findings with these departments. This collaboration ensures that customer feedback is communicated, bugs are addressed, and permanent solutions are implemented. Regular meetings and clear documentation are essential for smooth teamwork and successful problem resolution.

What does a Technical Support Engineer do?

A Technical Support Engineer helps customers and clients troubleshoot and resolve technical issues related to products or services. They provide assistance via phone, email, chat, or in person, and may also guide users through installation, configuration, and maintenance processes. In addition to solving immediate problems, Technical Support Engineers often document solutions, escalate complex issues, and work with development or engineering teams to resolve deeper technical challenges. Their goal is to ensure customer satisfaction by delivering effective and timely support.
More about Technical Support Engineer jobs
What are popular job titles related to Technical Support Engineer jobs in Riverside, CA? For Technical Support Engineer jobs in Riverside, CA, the most frequently searched job titles are:
What job categories do people searching Technical Support Engineer jobs in Riverside, CA look for? The top searched job categories for Technical Support Engineer jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Technical Support Engineer jobs? Cities near Riverside, CA with the most Technical Support Engineer job openings:
Technical Support Engineer jobs near you
Infographic showing various Technical Support Engineer job openings in Riverside, CA as of May 2026, with employment types broken down into 85% Full Time, and 15% Contract. Highlights an 90% In-person, 5% Hybrid, and 5% Remote job distribution, with an average salary of $82,452 per year, or $39.6 per hour.
Technical Support Engineer

Technical Support Engineer

Axonius

Ontario, CA • Remote

$90K - $110K/yr

Other

Posted 16 days ago

Job description

Location: Ontario, Canada

The Technical Support Engineering team serves as the global foundation for customer success by providing expert technical assistance and driving efficient solutions to complex product challenges. As a Technical Support Engineer, you will act as a primary point of contact and escalation lead, ensuring high-quality incident resolution and continuous process improvement. The mission of this team is to deliver exceptional technical support through meticulous troubleshooting and proactive knowledge sharing.

Responsibilities
  • Manage the full lifecycle of assigned technical support tickets, performing routine follow-ups and documentation within the case management system.
  • Author and maintain internal and external knowledge-base articles, how-to guides, and troubleshooting documentation.
  • Analyze ticket patterns and provide objective feedback to management regarding improvements to support processes and procedures.
Minimum Qualifications
  • 3+ years of professional experience in a Technical Support role specifically within the software or technology sectors.
  • Professional experience troubleshooting networking fundamentals, including TCP/IP, routing, subnets, firewall rules, and proxy connectivity.
  • Experience utilizing RESTful APIs and navigating Linux Shell environments to perform technical tasks in an enterprise setting.
  • Proven ability to translate complex technical concepts into written business-to-business documentation and escalation notes for senior engineering teams.
Preferred Qualifications
  • Experience reading or writing code, with a specific proficiency in Python.
  • Ability to analyze application logs, build cURL commands, and utilize data sets to resolve technical issues.
  • Technical experience troubleshooting TLS, SSL certificates, and SAML authentication protocols.
  • Proficiency with database platforms and the ability to troubleshoot data retrieval issues.
  • Hands-on experience with MongoDB and OpenVPN.
  • Professional experience managing and troubleshooting applications within Docker containers.

#LI-LW1 #LI-REMOTE

Axonius is committed to fair and equitable compensation packages. A candidate's salary will be based on qualifications and relevant experience. In addition to a competitive salary, our packages include stock options, attractive benefits, and an annual bonus.

Annual Salary Range (bonus and equity included in addition to the below numbers)
$90,000—$110,000 USD

About Axonius:

Axonius transforms cyber asset intelligence into actionability. With the Axonius Asset Cloud, customers preemptively tackle high-risk and hard-to-spot threat exposures, misconfigurations, and overspending. The integrated platform brings together data from every system in an organization's IT infrastructure to optimize mission-critical risk, performance, and cost measures via actionable intelligence.

Covering cyber assets, software, SaaS applications, identities, vulnerabilities, infrastructure, and more, Axonius is the one place to go for Security, IT, and GRC teams to continuously drive actionability across the organization. Cited as one of the fastest-growing cybersecurity startups, with accolades from CNBC, Forbes, and Fortune, Axonius supports millions of assets for leading customers across industries and around the world.

Axonius makes it a priority to invest in our people with competitive compensation and benefits, growth opportunities, community-building, and so much more. Learn more aboutbenefits at Axonius.

At Axonius we support a diverse and inclusive workplace and believe in equal employment opportunity. We welcome people of different backgrounds, experiences, abilities and perspectivesto apply. All qualified applicants will receive consideration for employment without regard torace, color, ancestry, religion, age, sex, gender identity, national origin, sexual orientation, citizenship, marital status, disability, or Veteran status.

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