Technical Support Engineer Jobs in Riverside, CA

Join Our Team as a Production Liaison Engineer!

Are you a problem-solver who enjoys troubleshooting technical issues and supporting high-reliability aerospace products? We are seeking a Production Liaison Engineer to support the production and lifecycle management of avionics products by serving as the technical bridge between customers, manufacturing, and engineering teams. In this role, you will troubleshoot technical issues, support product reliability improvements, and help ensure continued product performance throughout its lifecycle.

About the Company:

Thomas Global Systems is a leader in the design, manufacture and support of high-integrity aviation and defense electronics, operating out of locations in Sydney, Australia and Irvine, California. 

About the Role:

The Production Liaison Engineer
serves as a key technical liaison between customers, manufacturing, and engineering teams. This role is responsible for troubleshooting technical issues, investigating product failures, supporting reliability improvements, and helping ensure the continued performance and supportability of avionics products throughout their lifecycle.

The role provides day-to-day engineering support to production operations, facilitates communication between Engineering and Manufacturing, and helps drive timely resolution of technical issues affecting product quality, reliability, and delivery.

Location: Irvine, CA, fully onsite. 

What's on Offer: 

• A varied, fast paced role with an innovative and respected leader in mission-critical aerospace and defense products.
• Competitive remuneration and comprehensive benefit package.
• Join a team of skilled and motivated people committed to innovation, collaboration, and national security outcomes.

Key Responsibilities: 

Production Support 

• Provide technical support to manufacturing teams during product assembly and testing.  

• Assist technicians with troubleshooting hardware and system issues.  
• Coordinate with Engineering, Quality, and Manufacturing to resolve production-related technical issues and support continuous improvement efforts.
• Support implementation of engineering changes and technical dispositions within the manufacturing environment.

Engineering Interface 

• Act as a liaison between engineering design teams and production technicians.  

• Communicate technical issues and coordinate engineering support.  
• Review and communicate engineering changes, technical dispositions, and design updates to manufacturing personnel.
  

Failure Analysis 

• Investigate product failures and perform root cause analysis.  

• Support corrective actions and reliability improvements.  
• Document findings and support corrective and preventive action activities.

Trend Analysis 

• Monitor recurring issues and support trend analysis of production defects. 
  
• Analyze production and field performance data to identify trends and recommend product and process improvements.

Customer Support

• Serve as the technical interface between customers, manufacturing, and engineering teams to investigate product issues, provide technical support, and drive timely resolution of customer concerns.
• Support customer technical inquiries related to product performance, repairs, and engineering investigations while coordinating internal resources to achieve resolution.

Documentation 

• Maintain failure records, troubleshooting documentation, and product history. 
• Prepare technical reports and engineering documentation to support product investigations and resolution activities.

Required Skills, Experience and Behaviors:

• Bachelor’s degree in Electrical Engineering.  

• 3-7 years of engineering or technical support experience.  

• Ability to read electrical schematics and mechanical drawings. 
• Experience supporting production, manufacturing, sustaining engineering, product support engineering, or aerospace electronics environments preferred.

• Strong troubleshooting and diagnostic skills. 

• Excellent communication and teamwork abilities.  
  

Apply now and take your career to new heights!

Base salary range of $90,000 - $105,000 DOE per annum. The final salary offer will be determined after reviewing relevant factors, including but not limited to location, skill set; relevant experience; and other business and organizational needs.

At-Will Employment Statement
Thomas Global Systems is an at-will employer. Employment with the company is voluntary and may be terminated by the employee or the company at any time, with or without cause or notice, and for any reason or no reason at all.

Equal Employment Opportunity (EEO) Statement
Thomas Global Systems is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants and do not discriminate based on race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, or any other protected status under applicable laws.

Americans with Disabilities Act (ADA) Accommodation Statement
If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or to perform the essential functions of a position, please contact us at HumanResources@thomas-global.com.