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Technical Support Engineer Jobs in Riverside, CA

PRIORITY ONDEMAND

IT Support Engineer

Redlands, CA

Provides on-site technical support for desktop computers and peripherals in a cross-platform ... Engineering and architectural support planning and strong focus on the technical elements of ...

Priority OnDemand

IT Support Engineer

Redlands, CA · On-site

$77K - $93K/yr

Provides on-site technical support for desktop computers and peripherals in a cross-platform ... Engineering and architectural support planning and strong focus on the technical elements of ...

Astir IT Solutions

Desktop Support Engineer

Irvine, CA · On-site

The Desktop Support Engineer will be responsible for providing hands-on IT support for end-user devices, workplace technology, and office infrastructure services at onsite locations in the USA. The ...

New

Zenlayer

Network Support Engineer

Diamond Bar, CA · Hybrid

Zenlayer is seeking a customer service oriented Network Support Engineer to join our Global ... Ability to troubleshoot complex technical issues under pressure in a fast-paced environment

Thomas Global

Production Liaison Engineer

Irvine, CA · On-site

Are you a problem-solver who enjoys troubleshooting technical issues and supporting high-reliability aerospace products? We are seeking a Production Liaison Engineer to support the production and ...

BCforward

SQL Support Engineer

Irvine, CA

... requirement, create technical design, code development, testing and participate in build and deployment activities. Highly skilled in SQL and JavaScript. Good to have salesforce experience.

Infosys

Desktop Support Engineer

Irvine, CA · On-site

$68K - $94K/yr

... technical solutions, thereby enriching team's knowledge repository Your contribution to the team: • An agile mindset with effective communication and problem-solving skills. • The ability to work ...

New

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All JobsTechnical Support Engineer JobsTechnical Support Engineer Jobs in Riverside, CA

Technical Support Engineer information

See Riverside, CA salary details

$39.1K

$82.5K

$124.7K

How much do technical support engineer jobs pay per year?

As of Jul 16, 2026, the average yearly pay for technical support engineer in Riverside, CA is $82,452.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,500.00 and $102,800.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Technical Support Engineer, and why are they important?

To thrive as a Technical Support Engineer, you need a strong foundation in troubleshooting, computer networking, and system diagnostics, often supported by a degree in IT or computer science. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE) are commonly required. Excellent communication, patience, and problem-solving abilities help you resolve issues effectively and build positive customer relationships. These skills ensure timely resolution of technical problems, customer satisfaction, and smooth operation of technology systems.

What Is a Technical Support Engineer?

Technical support engineers work with companies to solve technical issues within their computer systems. As a technical support engineer, you troubleshoot computer hardware and software issues with employees. You work to resolve the problems and try to prevent them from happening again. Some technical support engineers work primarily over the phone or computer, guiding the staff to fix the problems remotely. For more substantial issues, technical support engineers may travel to the client’s office to resolve the issue in person.

How does a Technical Support Engineer typically collaborate with other departments to resolve complex customer issues?

Technical Support Engineers frequently work cross-functionally with teams such as development, quality assurance, and product management to resolve complex technical problems. When an issue cannot be resolved through standard troubleshooting, engineers escalate cases and share detailed findings with these departments. This collaboration ensures that customer feedback is communicated, bugs are addressed, and permanent solutions are implemented. Regular meetings and clear documentation are essential for smooth teamwork and successful problem resolution.

What does a Technical Support Engineer do?

A Technical Support Engineer helps customers and clients troubleshoot and resolve technical issues related to products or services. They provide assistance via phone, email, chat, or in person, and may also guide users through installation, configuration, and maintenance processes. In addition to solving immediate problems, Technical Support Engineers often document solutions, escalate complex issues, and work with development or engineering teams to resolve deeper technical challenges. Their goal is to ensure customer satisfaction by delivering effective and timely support.
More about Technical Support Engineer jobs
What job categories do people searching Technical Support Engineer jobs in Riverside, CA look for? The top searched job categories for Technical Support Engineer jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Technical Support Engineer jobs? Cities near Riverside, CA with the most Technical Support Engineer job openings:
Technical Support Engineer jobs near you
Infographic showing various Technical Support Engineer job openings in Riverside, CA as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $82,452 per year, or $39.6 per hour.

Technical Support & Trainer - Geospatial - California

Cansel Group

Anaheim, CA • On-site

$80K - $110K/yr

Full-time

Medical, Dental, Life, Retirement, PTO

Re-posted 12 days ago

Job description

Who are we?
CSDS clients capture, transform and manage data leading to increased field to finish efficiency and profitability.
We accelerate the adoption of technology to create, capture, and manage geospatial, construction, and design data. By delivering high-impact outcomes through industry-leading solutions, unparalleled expertise, and excellent client experience, we transform clients, grow our people, and deliver exceptional results.
Position Summary
The Technical Support & Trainer - Geospatial is a customer-facing technical role supporting geospatial and surveying solutions across Southern California. This position provides advanced technical support, delivers customer training, and serves as a trusted technical resource to help customers successfully adopt and use CSDS solutions.
The role works closely with Account Managers and internal teams to support customer engagements, technical discussions, demonstrations, and solution alignment. While not a sales or quota-carrying position, this role contributes to pre-sales and post-sales activities by providing technical expertise and consultative support.
The ideal candidate has strong experience with geospatial technologies, customer support, and training. Experience with UAV/drone data, photogrammetry, point clouds, and scanning is considered a value-add, along with experience using industry-standard CAD and GIS tools. Strong communication skills, technical judgment, and a customer-focused mindset are essential.
Roles & Responsibilities
  • Provide advanced technical support to customers via phone, email, and in-person engagements
  • Conduct customer training sessions and workshops on product usage, best practices, and troubleshooting
  • Develop and maintain training materials, including user guides, manuals, and instructional content
  • Assist in resolving complex technical issues by collaborating with engineering, support, and professional services teams
  • Serve as a technical resource for internal teams by sharing product knowledge, workflow guidance, and best practices
  • Gather customer feedback to identify recurring issues and recommend process or product improvements
  • Stay current on new product features, solutions, and industry best practices
  • Participate in pre-sales support activities, including technical consultations, demonstrations, and solution validation
  • Support customer onboarding and adoption by aligning technical solutions with customer goals
  • Maintain accurate and detailed records of support requests, training activities, and customer interactions

Technical Skills
  • Strong proficiency in troubleshooting software and hardware issues
  • Experience supporting geospatial and surveying technologies we sell and support (e.g., GNSS receivers, total stations, 3D scanners, Drones, etc.)
  • Ability to assess workflows and recommend practical technical solutions
  • Proficiency with Microsoft Office (Word, Excel, PowerPoint)
  • Comfortable working across field, office and remote environments

Behavior & Professional Attributes (Cultural Commitment)
  • Teamwork and cross-functional collaboration
  • Continuous improvement mindset
  • Accountability and ownership
  • Professional, customer-focused approach

Requested / Preferred Experience
  • Experience with UAV / drone data collection
  • Experience with photogrammetry workflows
  • Experience working with point cloud and laser scanning data
  • Experience with Wingtra, Trimble, and DJI product lines (preferred)
  • Experience using Trimble Business Center (TBC) (preferred)
  • Experience with Radiodetection and utility locating (plus)
  • Experience using AutoCAD (plus)
  • Experience using ESRI / ArcGIS software (plus)

Qualifications
  • Bachelor's degree in Surveying, Engineering, Geomatics, or a related field
  • 5+ years of experience in technical support, training, surveying, or technical education roles
  • Demonstrated ability to explain complex technical concepts to non-technical audiences
  • Strong problem-solving, communication, and presentation skills
  • Ability to independently plan and deliver effective training and documentation
  • Comfortable working with customers, Account Managers, and internal stakeholders at varying technical levels
  • Valid California driver's license

Why choose us?
In addition to the strong growth culture of the company, CSDS Inc. offers:
  • Competitive compensation package ($80K-$110K)
  • Remote working environment if desired
  • ESOP company stock option
  • Company paid 401K contribution guaranteed.
  • Vacation Accrual, Sick and Holiday pay
  • Company Vehicle and Fuel Card - Phone, Computer, Demonstration Equipment (if role requires)
  • Permanent, Full-Time Employment
  • Full medical and Dental insurance paid by company (less $25 employee contribution)
  • Flexible extended health and dental benefits program.
  • Group Life, Short term Disability, Long Term Disability, AD&D, and Critical Illness Insurance
  • Book Club program (we will buy any book that you feel would be beneficial to assist in your professional development).
  • Free access to our online courses database.
  • Employee Referral Program.
  • And more!

CSDS Inc. is proud to be an equal opportunity employer and of the broad diversity of its employees.
All qualified applicants will receive equal consideration for employment regardless of race, ethnicity, religion, gender, gender identity or expression, sexual orientation, disability, or age.
E-Verify Notice Statement:
This employer participates in E-Verify.
This employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization.
Important: If the government cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact SSA and/or DHS before taking adverse action against you, including terminating your employment.
Employers may not use E-Verify to pre-screen job applicants or to reverify current employees and may not take adverse action against an employee because of a tentative nonconfirmation (TNC).
Este empleador participa en E-Verify.
Este empleador proporcionará a la Administración del Seguro Social (SSA) y, si es necesario, al Departamento de Seguridad Nacional (DHS), información del Formulario I-9 de cada empleado nuevo para confirmar la autorización de empleo.
Importante: Si el gobierno no puede confirmar que usted está autorizado para trabajar, este empleador está obligado a darle instrucciones por escrito y la oportunidad de comunicarse con la SSA y/o el DHS antes de tomar cualquier acción adversa en su contra, incluyendo la terminación de su empleo.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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