ZipRecruiter

Log In

1

Technical Support Engineer Jobs in Riverside, CA

ALTEN Technology USA

System Support Engineer

Irvine, CA

$115K - $125K/yr

Coordinate fix requests, review design change proposals, provide technical challenges as necessary ... support, sustaining engineering, or system integration & test. Proficiency in C and C++ for ...

ALTEN Technology USA

System Support Engineer

Irvine, CA · On-site

$115K - $125K/yr

Coordinate fix requests, review design change proposals, provide technical challenges as necessary ... support, sustaining engineering, or system integration & test. • Proficiency in C and C++ for ...

ALTEN Technology USA

System Support Engineer

Irvine, CA

$115K - $125K/yr

Coordinate fix requests, review design change proposals, provide technical challenges as necessary ... support, sustaining engineering, or system integration & test. • Proficiency in C and C++ for ...

InMode Aesthetic Solutions

Be Seen First

Technical Support Representative (NOT IT)

Irvine, CA · On-site

$21 - $22/hr

Position: Technical Support Representative Department: Service Location: Irvine, CA Company summary: InMode is a leading global provider of innovative medical technologies which develops ...

Zenlayer

Network Support Engineer

Diamond Bar, CA · Hybrid

Zenlayer is seeking a customer service oriented Network Support Engineer to join our Global ... Ability to troubleshoot complex technical issues under pressure in a fast-paced environment

Zenlayer

Network Support Engineer

Diamond Bar, CA · Hybrid

Zenlayer is seeking a customer service oriented Network Support Engineer to join our Global ... Ability to troubleshoot complex technical issues under pressure in a fast-paced environment

Peraton

IT Technical Support Technician

Irvine, CA · On-site

$51K - $82K/yr

Provides expert and second tier technical support and analysis to field engineers and technicians. * Provides technical advice and guidance on installation, adaptation, configuration, or enhancement ...

Peraton

IT Technical Support Technician

Irvine, CA · On-site

$51K - $82K/yr

Provides expert and second tier technical support and analysis to field engineers and technicians. * Provides technical advice and guidance on installation, adaptation, configuration, or enhancement ...

Peraton

IT Technical Support Technician

Irvine, CA · On-site

$51K - $82K/yr

Provides expert and second tier technical support and analysis to field engineers and technicians. * Provides technical advice and guidance on installation, adaptation, configuration, or enhancement ...

next page

Showing results 1-20

People also search for

All JobsTechnical Support Engineer JobsTechnical Support Engineer Jobs in Riverside, CA

Technical Support Engineer information

See Riverside, CA salary details

$39.1K

$82.5K

$124.7K

How much do technical support engineer jobs pay per year?

As of May 30, 2026, the average yearly pay for technical support engineer in Riverside, CA is $82,452.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,500.00 and $102,800.00 per year, depending on experience, location, and employer.

What Is a Technical Support Engineer?

Technical support engineers work with companies to solve technical issues within their computer systems. As a technical support engineer, you troubleshoot computer hardware and software issues with employees. You work to resolve the problems and try to prevent them from happening again. Some technical support engineers work primarily over the phone or computer, guiding the staff to fix the problems remotely. For more substantial issues, technical support engineers may travel to the client’s office to resolve the issue in person.

What are the key skills and qualifications needed to thrive as a Technical Support Engineer, and why are they important?

To thrive as a Technical Support Engineer, you need a strong foundation in troubleshooting, computer networking, and system diagnostics, often supported by a degree in IT or computer science. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE) are commonly required. Excellent communication, patience, and problem-solving abilities help you resolve issues effectively and build positive customer relationships. These skills ensure timely resolution of technical problems, customer satisfaction, and smooth operation of technology systems.

How does a Technical Support Engineer typically collaborate with other departments to resolve complex customer issues?

Technical Support Engineers frequently work cross-functionally with teams such as development, quality assurance, and product management to resolve complex technical problems. When an issue cannot be resolved through standard troubleshooting, engineers escalate cases and share detailed findings with these departments. This collaboration ensures that customer feedback is communicated, bugs are addressed, and permanent solutions are implemented. Regular meetings and clear documentation are essential for smooth teamwork and successful problem resolution.

What does a Technical Support Engineer do?

A Technical Support Engineer helps customers and clients troubleshoot and resolve technical issues related to products or services. They provide assistance via phone, email, chat, or in person, and may also guide users through installation, configuration, and maintenance processes. In addition to solving immediate problems, Technical Support Engineers often document solutions, escalate complex issues, and work with development or engineering teams to resolve deeper technical challenges. Their goal is to ensure customer satisfaction by delivering effective and timely support.
More about Technical Support Engineer jobs
What are popular job titles related to Technical Support Engineer jobs in Riverside, CA? For Technical Support Engineer jobs in Riverside, CA, the most frequently searched job titles are:
What job categories do people searching Technical Support Engineer jobs in Riverside, CA look for? The top searched job categories for Technical Support Engineer jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Technical Support Engineer jobs? Cities near Riverside, CA with the most Technical Support Engineer job openings:
Technical Support Engineer jobs near you
Infographic showing various Technical Support Engineer job openings in Riverside, CA as of May 2026, with employment types broken down into 85% Full Time, and 15% Contract. Highlights an 90% In-person, 5% Hybrid, and 5% Remote job distribution, with an average salary of $82,452 per year, or $39.6 per hour.

PoC Technical Support Specialist

Hytera US, Inc.

Irvine, CA • On-site

$19 - $22/hr

Full-time

Medical, Retirement

Posted 15 days ago

Job description

Responsive recruiter
Benefits:
  • 401(k)
  • Free food & snacks
  • Health insurance
  • Opportunity for advancement

Join a Leading Communications Technology Company
Leading the way in two-way radio and Push-to-Talk over Cellular (PoC) technologies, Hytera US Inc. caters to vital communications areas such as commercial companies, public safety, education, and hospitality. Being a leading innovator in the field with state-of-the-art DMR technology and excellent audio quality, we are looking for a remarkable technical services associate to help us expand in this highly promising area.
About the Role
We're looking for a customer-facing Push-to-Talk over Cellular (PoC) Technical Support Specialist to support users who rely on mission-critical communication tools in the field.
In this role, you'll be the primary point of contact for customers using our Push-to-Talk over Cellular system-helping them stay connected, troubleshoot real-time communication issues, and ensure reliable performance across devices, networks, and environments.
Because Push-to-Talk systems are often used in time-sensitive, operational settings (field teams, logistics, security, construction, transportation, etc.), your ability to respond quickly, communicate clearly, and resolve issues efficiently directly impacts customer success.
What You'll Do
  • Serve as the first line of support for customers using our Push-to-Talk over Cellular platform
  • Assist users with device setup, configuration, provisioning, and connectivity issues
  • Troubleshoot real-time communication issues (audio, latency, group/channel access, network behavior)
  • Support mobile and web-based PoC applications across iOS, Android, and desktop environments
  • Work directly with customers via phone, chat, and email to resolve urgent issues quickly and clearly
  • Help customers understand how to best use Push-to-Talk features in their workflows
  • Escalate and document bugs, outages, and performance issues with detailed technical context
  • Partner closely with engineering and product teams to diagnose recurring issues and improve system reliability
  • Monitor support trends to identify common field challenges and improve customer experience
  • Maintain clear documentation and help guides tailored to real-world user scenarios

What We're Looking For
  • 2+ years in a customer-facing technical support or customer success role
  • Strong communication skills with a calm, professional, and customer-first approach
  • Experience troubleshooting mobile apps, connectivity issues, or real-time communication systems
  • Ability to diagnose problems involving devices, networks (cellular/Wi-Fi), and user configuration
  • Comfortable working in fast-paced environments where uptime and responsiveness matter
  • Familiarity with support tools (Zendesk, Intercom, Jira, etc.)
  • Ability to clearly explain technical issues to non-technical users in the field

Qualifications:
  • High school diploma or equivalent; Computer Science A.A degree or technical certifications preferred.
  • Excellent problem-solving and communication skills.
  • Ability to work independently and in a team

Preferred Skills:
  • Strong computer knowledge for software and hardware troubleshooting
  • Proficiency in Microsoft 365 Office suite
  • Exceptional work ethic

Nice to Have
  • Experience with Push-to-Talk over Cellular (PoC/PTT), dispatch systems, or radio replacement technologies
  • Background in telecommunications, mobile networking, or SaaS communication platforms
  • Understanding of LTE/5G connectivity, VoIP, or real-time audio systems
  • Experience supporting field-based industries (logistics, public safety, construction, transportation)
  • Exposure to device provisioning, MDM systems, or SIM-based deployments

Why This Role Matters
Push-to-Talk over Cellular systems are often mission-critical-when they fail, teams can't communicate. In this role, you are directly responsible for keeping people connected in the moments that matter most. Your support ensures reliability, safety, and coordination for teams operating in real time.
Final compensation based on ability and talent
Direct hire only, NO AGENCIES PLEASE
Compensation: $19.00 - $22.00 per hour
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Hytera US Inc is an industry leader in research and development, state-of-the-art manufacturing, and bringing next-generation radio technology to the market. We regard ourselves as a solution provider whose core area of expertise is providing cost-effective radio systems of the highest reliability, durability, and quality.
Hytera US Inc has an experienced staff of dedicated radio professionals that have been implementing innovative radio communication solutions in the US for more than 15 years and are established specialists in DMR, Push-to-Talk over Cellular, and related communications technologies.

Apply