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Technical Support Engineer Jobs in California (NOW HIRING)

OSARO

Technical Support Engineer

San Francisco, CA · On-site +1

$100K - $160K/yr

Join our team at OSARO as a Technical Support Engineer and help us develop cutting-edge AI-based autonomous industrial robotic solutions. If you thrive on dynamic challenges, have a knack for ...

OSARO

Technical Support Engineer

San Francisco, CA · On-site +1

$100K - $160K/yr

Join our team at OSARO as a Technical Support Engineer and help us develop cutting-edge AI-based autonomous industrial robotic solutions. If you thrive on dynamic challenges, have a knack for ...

ThinkingAI

Technical Support Engineer

Sunnyvale, CA · On-site

ThinkingAI is seeking a Technical Support Engineer to support enterprise customers using their big data SaaS platform. The role requires strong troubleshooting skills and involves working closely ...

Duravant

Technical Support Engineer

Woodland, CA · On-site

As the Technical Support Engineer you will provides advanced technical support to field service technicians and customers for our optical and x-ray processing equipment. This role serves as the ...

WECO

Technical Support Engineer

Woodland, CA

As the Technical Support Engineer you will provides advanced technical support to field service technicians and customers for our optical and x-ray processing equipment. This role serves as the ...

DURAVANT LLC

Technical Support Engineer

Woodland, CA · On-site

$80K - $110K/yr

As the Technical Support Engineer you will provides advanced technical support to field service technicians and customers for our optical and x-ray processing equipment. This role serves as the ...

Gamma

Technical Support Engineer

San Francisco, CA · On-site

Technical background through a degree, certification, or hands-on experience in support engineering, QA, AI enablement, or software development * Experience at an early-stage startup, or familiarity ...

Finch

Technical Support Engineer

San Francisco, CA · Hybrid

$110K - $130K/yr

About The Role Our Technical Support Engineers (TSE) are essential to enhancing customer experience at Finch. TSEs are expert Finch users, offering meaningful technical solutions for anyone that has ...

Finch

Technical Support Engineer

San Francisco, CA · Hybrid

$110K - $130K/yr

About The Role Our Technical Support Engineers (TSE) are essential to enhancing customer experience at Finch. TSEs are expert Finch users, offering meaningful technical solutions for anyone that has ...

Tavily

$109K - $136K/yr

The role We\'re hiring a Technical Support Engineer to provide excellent customer support for highly technical users, from AI engineers to infrastructure architects. You\'ll be monitoring incoming ...

Socure

Technical Support Engineer

San Francisco, CA · On-site

$90K - $115K/yr

About the role The Technical Support Engineer is a customer-focused problem solver responsible for delivering timely, effective technical solutions and outstanding service. Reporting to the Manager ...

Finch

Technical Support Engineer

San Francisco, CA · On-site

$110K - $130K/yr

About The Role Our Technical Support Engineers (TSE) are essential to enhancing customer experience at Finch. TSEs are expert Finch users, offering meaningful technical solutions for anyone that has ...

Verkada

Technical Support Engineer

San Mateo, CA · On-site

They are seeking Technical Support Engineers to support their enterprise customers by troubleshooting technical issues, advising on system installation, and collaborating with engineering teams to ...

Tavily

$109K - $136K/yr

The role We\'re hiring a Technical Support Engineer to provide excellent customer support for highly technical users, from AI engineers to infrastructure architects. You\'ll be monitoring incoming ...

NextHop AI

Technical Support Engineer

Santa Clara, CA · On-site

Bachelor's degree in Computer Science, Software Engineering, Electrical Engineering or a related field * Minimum 10 years of experience in technical support roles * Leadership roles require 15+ years ...

NextHop AI

Technical Support Engineer

Santa Clara, CA · On-site

Bachelor's degree in Computer Science, Software Engineering, Electrical Engineering or a related field * Minimum 10 years of experience in technical support roles * Leadership roles require 15+ years ...

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Technical Support Engineer information

See California salary details

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How much do technical support engineer jobs pay per year?

As of Aug 10, 2026, the average yearly pay for technical support engineer in California is $77,997.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,200.00 and $97,200.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a technical support engineer?

To thrive as a Technical Support Engineer, you need a strong foundation in troubleshooting, computer networking, and system diagnostics, often supported by a degree in IT or computer science. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE) are commonly required. Excellent communication, patience, and problem-solving abilities help you resolve issues effectively and build positive customer relationships. These skills ensure timely resolution of technical problems, customer satisfaction, and smooth operation of technology systems.

What is a technical support engineer?

Technical support engineers work with companies to solve technical issues within their computer systems. As a technical support engineer, you troubleshoot computer hardware and software issues with employees. You work to resolve the problems and try to prevent them from happening again. Some technical support engineers work primarily over the phone or computer, guiding the staff to fix the problems remotely. For more substantial issues, technical support engineers may travel to the client’s office to resolve the issue in person.

How does a technical support engineer typically collaborate with other departments to resolve complex customer issues?

Technical Support Engineers frequently work cross-functionally with teams such as development, quality assurance, and product management to resolve complex technical problems. When an issue cannot be resolved through standard troubleshooting, engineers escalate cases and share detailed findings with these departments. This collaboration ensures that customer feedback is communicated, bugs are addressed, and permanent solutions are implemented. Regular meetings and clear documentation are essential for smooth teamwork and successful problem resolution.

What does a technical support engineer do?

A Technical Support Engineer helps customers and clients troubleshoot and resolve technical issues related to products or services. They provide assistance via phone, email, chat, or in person, and may also guide users through installation, configuration, and maintenance processes. In addition to solving immediate problems, Technical Support Engineers often document solutions, escalate complex issues, and work with development or engineering teams to resolve deeper technical challenges. Their goal is to ensure customer satisfaction by delivering effective and timely support.
More about Technical Support Engineer jobs
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What cities in California are hiring for Technical Support Engineer jobs? Cities in California with the most Technical Support Engineer job openings:
What are popular job titles related to Technical Support Engineer jobs in CA? For Technical Support Engineer jobs in CA, the most frequently searched job titles are:
Technical Support Engineer jobs near you
Infographic showing various Technical Support Engineer job openings in California as of August 2026, with employment types broken down into 90% Full Time, and 10% Contract. Highlights an 70% In-person, 20% Hybrid, and 10% Remote job distribution, with an average salary of $77,997 per year, or $37.5 per hour.

Technical Support Engineer

OSARO

San Francisco, CA • On-site, Remote

$100K - $160K/yr

Full-time

Re-posted 25 days ago

Job description

Are you a self-driven problem solver passionate about advancing robotics technology? Join our team at OSARO as a Technical Support Engineer and help us develop cutting-edge AI-based autonomous industrial robotic solutions. If you thrive on dynamic challenges, have a knack for troubleshooting, and enjoy collaborating across teams, this role is your opportunity to make a meaningful impact.
About the RoleAs a Technical Support Engineer, you'll be the linchpin in ensuring our systems run smoothly and efficiently. You’ll combine technical expertise with customer-facing skills to support and innovate within the core of our industrial automation operations. This highly visible position involves collaborating with cross-functional teams—Machine Learning, Hardware, and Infrastructure—to enhance the OSARO robotic solutions.
What You'll Do

  • Handle incoming support requests via Zendesk tickets and phone calls, ensuring high-quality solutions and customer satisfaction.

  • Monitor system performance and operational metrics to identify and address issues before they impact customers.  Generate internal and customer facing dashboards.

  • Utilize Python scripts and SQL queries to troubleshoot and resolve complex issues within our robotics and AI systems.

  • Document technical problems and resolutions clearly for future reference and report recurring issues to the development team for systemic fixes.

  • Work closely with engineering and product teams to understand system behaviors and improve support protocols.

  • Create and maintain customer facing knowledge base articles for commonly encountered issues.

What you'll bring

  • A Bachelor’s degree or equivalent experience.

  • 3+ years of technical support or software development experience.

  • Strong problem-solving and analytical skills.

  • Strong written and verbal communication skills

  • Excellent interpersonal skills for engaging with customers and internal stakeholders.

  • Basic knowledge of Python scripting - running from the command line, using arguments etc.

  • Basic familiarity with Unix systems.

  • Basic understanding of software, system, and application logs, as well as the tools and platforms used for their management and analysis.

  • Basic understanding of JSON and Rest APIs.

Bonus if You Have

  • Experience with industrial robotics applications.

  • Proficiency in Python scripting.

  • Proficiency in SQL, Grafana or other data visualization tools.

  • Background in logistics or fulfillment environments.

  • Knowledge of hardware troubleshooting, networking, and IT product management.

  • Experience with Rust.

Actual compensation is based on various factors, including but not limited to job-related skills, and experience. In addition to a base salary, this role is also eligible for benefits and equity.
Why OSARO?

OSARO is a San Francisco-based startup at the forefront of deep learning and robotics. Backed by industry leaders such as Peter Thiel and Jerry Yang, our mission is to empower robots with unparalleled autonomy to tackle complex tasks. With an international team of experts, we combine cutting-edge research with practical solutions to deliver exceptional results.

We believe in inclusivity, healthy debate, and diverse perspectives, striving to set a standard for equality in tech.

What We Offer

  • Health, dental, vision, and commuter benefits.

  • Generous PTO.

  • 401(k) retirement plan.

  • Paid parental leave with flexible options for extended leave.

Additional Information

  • This is a full-time, on-site role in the SF Bay Area. Remote work is not an option.

  • The position is available immediately.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.