ZipRecruiter

Log In

1

Technical Services Representative Jobs (NOW HIRING)

next page

Showing results 1-20

All JobsTechnical Services Representative Jobs

Technical Services Representative information

See salary details

$14

$26

$44

How much do technical services representative jobs pay per hour?

As of Jun 15, 2026, the average hourly pay for technical services representative in the United States is $26.32, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $31.25 per hour, depending on experience, location, and employer.

What is the difference between Technical Services Representative vs Customer Support Specialist?

AspectTechnical Services RepresentativeCustomer Support Specialist
Required credentialsTechnical certifications, relevant technical degreesCustomer service training, high school diploma or equivalent
Work environmentTechnical departments, field service, client sitesCall centers, online support, retail settings
Employer and industry usageManufacturing, technology, telecommunicationsRetail, software, consumer electronics
Common search intentTechnical troubleshooting, product support, service solutionsCustomer inquiries, issue resolution, product information

The main difference is that Technical Services Representatives focus on technical troubleshooting and specialized support, often requiring technical certifications and working in technical environments. Customer Support Specialists handle general customer inquiries and support, typically in retail or call center settings. Both roles aim to assist customers but differ in technical complexity and work settings.

What is a Technical Services Representative?

A Technical Services Representative is a professional who provides technical support and assistance to customers or clients, often for products, equipment, or software. Their main responsibilities include troubleshooting issues, offering solutions, answering technical questions, and ensuring customer satisfaction. They may work via phone, email, online chat, or in person, and often serve as the liaison between customers and the technical or engineering teams. Strong communication and problem-solving skills are essential for this role. Technical Services Representatives play a crucial part in maintaining positive customer relationships and supporting the overall performance of the company's products or services.

How does a Technical Services Representative typically collaborate with other departments within a company?

Technical Services Representatives often work closely with teams such as engineering, product development, and customer support to resolve technical issues and relay customer feedback. They may coordinate with engineers to troubleshoot complex problems, work with sales teams to understand client requirements, and communicate product updates or solutions back to customers. This cross-functional collaboration is essential to ensure swift problem resolution and continuous improvement of products and services.

Is CSR a good entry-level position?

A Customer Service Representative (CSR) role is often considered a good entry-level position because it provides communication skills, problem-solving experience, and familiarity with company products or services. It typically requires basic computer skills and can serve as a stepping stone to other roles in customer support, sales, or management.

What job makes $10,000 a month without a degree?

A Technical Services Representative typically does not earn $10,000 a month without a degree, as this role usually requires technical knowledge and customer service skills. High-paying jobs that can reach this level without a degree often include specialized sales, real estate, or entrepreneurship, but they generally depend on experience, skills, and performance rather than formal education.

What is the role of a technical representative?

A Technical Services Representative provides technical support and assistance to customers or clients, often troubleshooting issues, explaining product features, and ensuring customer satisfaction. They may work with technical tools, documentation, and require strong communication skills to resolve technical problems effectively.

What does a technical service representative do?

A technical services representative provides technical support and assistance to customers or clients, troubleshooting hardware, software, or system issues. They often communicate via phone, email, or chat, and may use diagnostic tools or knowledge bases to resolve problems efficiently.

What are the key skills and qualifications needed to thrive as a Technical Services Representative, and why are they important?

To thrive as a Technical Services Representative, you need a solid understanding of technical products, troubleshooting processes, and effective customer support, often backed by a relevant associate’s or bachelor’s degree. Familiarity with help desk software, CRM systems, and ticketing tools, as well as certifications like CompTIA A+ or ITIL, is typically required. Exceptional communication, patience, and problem-solving abilities help you resolve issues efficiently and build positive client relationships. These skills and qualities ensure timely solutions, satisfied customers, and the smooth operation of technical support services.
More about Technical Services Representative jobs
What cities are hiring for Technical Services Representative jobs? Cities with the most Technical Services Representative job openings:
Who are the top companies hiring for Technical Services Representative jobs? The top employers for Technical Services Representative jobs are:
What states have the most Technical Services Representative jobs? States with the most job openings for Technical Services Representative jobs include:
What job categories do people searching Technical Services Representative jobs look for? The top searched job categories for Technical Services Representative jobs are:
What are popular job titles related to Technical Services Representative jobs? For Technical Services Representative jobs, the most frequently searched job titles are:
Technical Services Representative jobs near you
Infographic showing various Technical Services Representative job openings in the United States as of June 2026, with employment types broken down into 91% Full Time, 7% Part Time, 1% Temporary, and 1% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $54,746 per year, or $26.3 per hour.
Power Generation Technical Services Representative

Power Generation Technical Services Representative

Stewart & Stevenson

Oklahoma City, OK • On-site

Full-time

Posted 29 days ago

Job description

Overview
Stewart & Stevenson is Now Hiring a Power Generation Technical Services Representative at 5555 W Reno Oklahoma City, OK 73127.
Responsible for providing technical customer service support to all internal and external customers for assigned product line(s).
Responsibilities
  • Serve as the primary technical contact for all internal and external customers regarding the service and repair of aftermarket equipment in the field. Act as liaison between service technicians and external customers regarding the status of service and repair jobs. Receive and respond to all technical inquiries received including from internal and external customers. Process customer calls, providing technical assistance, support and follow up. Assist with calls regarding product discrepancies. Coordinate customers' service needs with other departments as required to ensure customer service.
  • Provide technical assistance and information to external and internal customers in order to resolve technical problems that may occur with products, including service of parts or equipment, repair techniques, and new product changes on parts.
  • Troubleshoot equipment issues with external customers and field service technicians.
  • Interact regularly and directly with customers, field service technicians and vendors to ensure all products and services function properly and meet established quality and reliability standards.
  • Provide internal customers with information on customer requests, product requests or other competitive activity. Advise management of product quality or service improvements necessary to increase customer satisfaction.
  • Notify field service technicians and management of technical changes to products and field issues regarding products or services.
  • Distribute technical information materials, such as technical bulletins, parts and/or repair manuals, to external customers, and field service technicians. Maintain technical literature inventory to provide a resource for product and service technical information.
  • Refer complaints of product or service failure to appropriate departments for investigation. Organize and implement testing of products for known or suspected problems.
  • Assist in the design and development of technical training materials and curriculum with the Company's training department to teach customers about aftermarket equipment, including the development of equipment instruction and use manuals.
  • Develop preliminary quotations for customers regarding equipment repairs, refurbishments, part sales and training. Review all quotations with the Product Manager prior to presentation to customers.
  • Communicate field feedback to management regarding service or product issues. Act as a liaison among engineering, sales, and customers. Provide information regarding product failures, customer service issues, technical information, and product quality to management on a regular basis.
  • Assist in troubleshooting equipment problems, advise of equipment capabilities, and recommend proper replacement parts and repair procedures.
  • Develop and maintain customer troubleshooting guide for assigned product line(s) for use by external customers and field service technicians.

Qualifications
  • Ability to utilize the available time to organize and complete work within given deadlines.
  • Ability to communicate in writing clearly and concisely.
  • Ability to communicate effectively with others using the spoken word.
  • Ability to take care of the customers' needs while following company procedures.
  • Ability to work independently with minimal supervision.

Education/Experience:
  • Bachelor's Degree preferred. Prior experience in reading and interpreting hydraulic, pneumatic, and electrical schematics required. Prior customer service experience in an oilfield related industry also required.
  • High School Diploma or General Education Degree (GED) and four to ten years related experience. Associates Degree (two-year technical school or college) strongly preferred.

Computer Skills:
Proficient in Microsoft Office applications (Word, Excel, Outlook). Prior experience with JD Edwards service system preferred.
Working Conditions:
Office and shop environment. Shop environment may not have air conditioning.
Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.

Apply