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Product Support Representative Ii Jobs (NOW HIRING)

Hitachi, Ltd.

Product Support Representative

Hibbing, MN · On-site

The Product Support Representative is one of the primary contact persons for customers of H-E Parts ... EDUCATION and/or EXPERIENCE: * 2-year Associate Degree or Commensurate Experience preferred * 3 or ...

Hitachi

Product Support Representative

Hibbing, MN

The Product Support Representative is one of the primary contact persons for customers of H-E Parts ... EDUCATION and/or EXPERIENCE: * 2-year Associate Degree or Commensurate Experience preferred * 3 or ...

Monroe Tractor

Product Support Representative

Campbell, NY · On-site

$40K - $55K/yr

The Product Support Representative (PSR) is an experienced OUTSIDE PARTS SALES representative in the heavy equipment industry. You will be required to establish long-lasting customer relationships ...

Monroe Tractor

Product Support Representative

Batavia, NY · On-site

$38K - $42K/yr

The Product Support Representative (PSR) is an experienced OUTSIDE PARTS SALES representative in the heavy equipment industry. You will be required to establish long-lasting customer relationships ...

FIS

Product Support Representative

Jacksonville, FL · Hybrid

Assists customers with technical inquiries, resolving issues, and ensuring a positive user experience with our cutting-edge products. Works collaboratively with other support team members to share ...

Gentex

Product Support Rep I

Indianapolis, IN · On-site +1

$14.50/hr

POSITION OVERVIEW The Product Support Representative I is a key member of the Customer Service Team. This role serves as a frontline liaison to customers, resolving product inquiries, troubleshooting ...

Aerwave

Customer Support Representative II

Dallas, TX · On-site +1

$16.75 - $21.50/hr

The Customer Support Representative II (CSR II) plays a pivotal role in ensuring customer ... Provide accurate information on products or services. * Provide timely follow-ups and updates ...

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Product Support Representative Ii information

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How much do product support representative ii jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for product support representative ii in the United States is $20.31, according to ZipRecruiter salary data. Most workers in this role earn between $13.46 and $27.40 per hour, depending on experience, location, and employer.

What is the difference between Product Support Representative II vs Customer Service Specialist?

AspectProduct Support Representative IICustomer Service Specialist
Required CredentialsHigh school diploma or equivalent; technical knowledge often preferredHigh school diploma or equivalent; strong communication skills
Work EnvironmentTechnical support centers, call centers, online supportCall centers, retail, online support channels
Employer & Industry UsageTech companies, electronics, software firmsRetail, telecommunications, service industries
Common Search & ComparisonTechnical support, product troubleshootingCustomer service, client support

The Product Support Representative II typically handles technical issues and troubleshooting for products, requiring some technical knowledge. In contrast, a Customer Service Specialist focuses more on general customer inquiries and service. While both roles involve customer interaction, the Product Support Representative II often requires technical skills and product-specific knowledge, making it more specialized within support functions.

What does a Product Support Representative II do?

A Product Support Representative II assists customers by answering questions, troubleshooting issues, and providing guidance related to a company’s products or services. They often handle more complex cases than entry-level representatives and may provide support via phone, email, or chat. In addition to resolving customer problems, they gather feedback to help improve products and collaborate with internal teams to escalate or resolve challenging cases. They play a vital role in ensuring customer satisfaction and may also help train new support staff.

What are the key skills and qualifications needed to thrive as a Product Support Representative II, and why are they important?

To thrive as a Product Support Representative II, you need strong problem-solving abilities, deep product knowledge, and typically a background in customer service or technical support. Familiarity with CRM systems, ticketing platforms, and product-specific software is important, and some roles may require certifications related to the industry. Excellent communication, patience, and active listening are crucial soft skills for understanding and addressing customer needs. These skills ensure efficient issue resolution, positive customer experiences, and contribute to the overall success and reputation of the company.

What are some common challenges faced by Product Support Representative II and how can they be addressed?

Product Support Representative II professionals often encounter challenges such as handling complex customer issues, managing high volumes of support tickets, and keeping up with frequent product updates. Effectively addressing these challenges involves strong problem-solving skills, clear communication with both customers and internal teams, and continuous learning about new product features. Building solid relationships with engineering or product management teams can also help resolve escalated issues more efficiently and improve the overall customer experience.
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What job categories do people searching Product Support Representative Ii jobs look for? The top searched job categories for Product Support Representative Ii jobs are:
Product Support Representative Ii jobs near you
Infographic showing various Product Support Representative Ii job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 82% Full Time, 14% Part Time, 1% Temporary, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $42,236 per year, or $20.3 per hour.
Product Support Representative

Product Support Representative

Hitachi, Ltd.

Hibbing, MN • On-site

Full-time

Posted 8 days ago

Job description

Location:
Hibbing, Minnesota, United States
Job ID:
R0008293
Date Posted:
2022-03-16-07:00
Company Name:
Dom-Ex LLC
Profession (Job Category):
Sales, Marketing & Product Management
Job Schedule:
Full time
Remote:
No
Job Description:
POSITION SUMMARY:
The Product Support Representative is one of the primary contact persons for customers of H-E Parts Dom-Ex. This position primarily consists of telephone and e-mail outbound marketing of H-E Parts Dom-Ex products to assigned customers.
RESPONSIBILITIES:
  • Conduct all activities in a safe manner, utilizing PPE and adhering to HEPI policies and statutory regulations and alerting others regarding potential concerns.
  • Utilize your best effort to service H-E Parts Mining's customers within the assigned territories. Be the advocate for your customers and facilitate the use of all company resources.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:
Market and sell H-E Parts Dom-Ex products to assigned customers and develop new customers as well. To achieve stated and approved sales objectives as defined by management. Answer customers' questions about products, availability, product uses, and credit terms. Emphasize product features based on analyses of customers' needs, and on technical knowledge of product capabilities and limitations. Be competent in on-line research systems, including Cat SIS and Komatsu. Coordinate shipping / receiving with warehouse personnel Collaborate with colleagues to exchange information such as strategies and marketing information. Attend industry functions such as trade shows, professional and industry meetings, as directed by their direct supervisor.
DECISION MAKING:
Position will be required to make decisions that will directly impact the department.
QUALIFICATIONS: EDUCATION and/or EXPERIENCE:
  • 2-year Associate Degree or Commensurate Experience preferred
  • 3 or more years of sales experience in the related industry.
  • MS Office Suite (*MS Word, Excel, Access, Outlook, PowerPoint), and Internet
  • Excellent written, verbal, and interpersonal communication skills
  • Fluency in spoken and written English.

Preferred Qualifications:
  • The ideal candidate will have experience in the mining and/or industrial sector.
  • Operate office equipment including, but not limited to, computer, digital photography, fax machine, and multi- line telephone.
  • Work independently and be a team player within the department and the organization.
  • Work completely and accurately under time constraints and deadlines.
  • Work in a fast pace environment and prioritize multiple work assignments
  • A professional, ethical, and exceptional work-ethic.
  • Memorization skills are a plus for this position as there is a lot of information to retain.
  • Ability to maintain accurate and detailed records

PHYSICAL DEMANDS
These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the role. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions of the job. While performing the responsibilities of the PSR, the employee is required to talk and hear. The employee is often required to sit and use their hands and fingers, to handle or feel and to manipulate keys on a keyboard. The employee is move throughout the office and reach with arms and hands. Vision abilities required by this job include close vision. Work is performed primarily in a standard office setting.
  • Sitting for prolonged periods of time - up to 8 hours or more per day.
  • Appearance at all times must represent the company image.
  • Work area may have fluorescent lighting and air conditioning.

WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this job. While performing the duties of this position, the employee is occasionally exposed to moving objects (materials handled and transported throughout the plant via cranes, fork trucks and other employees). The employee is occasionally exposed to airborne particles. The employee is also occasionally exposed to sharp and abrasive edges which may result in scrapes, cuts and bruises.
SAFETY:
All employees must complete initial Safety Training. Employees must ensure compliance with all safety policies, procedures, and work practices established by H-E Parts International. Avoid any activity that creates or poses a serious hazard to themselves or others while working for H-E Parts International. Immediately bring any safety concern to your supervisor, or others designated by departmental procedures. If any employee believes that performing an assigned work task or activity may pose a serious risk to life or health, discuss the issue immediately and directly with your supervisor. Prior to operating any equipment supplied by H-E Parts International, employees are to be adequately trained, equipped, monitored, evaluated, and guided as appropriate, to comply with established safety policies, standards, and procedures.
Hitachi Vantara logo

About Hitachi Vantara

Sourced by ZipRecruiter

Hitachi Rail is a fully integrated, global provider of rail solutions across rolling stock, signaling, service & maintenance, digital technology and turnkey. With a presence in 38 countries across three continents and over 13,000 employees, our mission is to contribute to society through the continuous development of superior rail transport solutions.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Santa Clara, CA, US

Year founded

2017

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