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Product Support Representative Ii Jobs (NOW HIRING)

SRC, Inc

Product Support Representative

Syracuse, NY · On-site

Product Support Representatives provide the direct interface with U.S. Government, U.S. and foreign ... Bachelor's degree with 0+years' experience, or Associates degree with 2+ years' experience working ...

Monroe Tractor

Product Support Representative

Batavia, NY · On-site

$38K - $42K/yr

The Product Support Representative (PSR) is an experienced OUTSIDE PARTS SALES representative in the heavy equipment industry. You will be required to establish long-lasting customer relationships ...

gpec

Product Support Rep

Raleigh, NC · On-site

Represent GPLS as a Leader in Providing Products and Services. Establish the Lift Systems Division ... two (A, B, C, D) qualifying criteria's. One based on current sales volume and One based on ...

Rudd Equipment

Product Support Rep

Twinsburg, OH

Summary We are seeking a Product Support Representative responsible for promoting parts and service sales within an assigned territory and acting as a liaison between the customers and the Parts ...

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Product Support Representative Ii information

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How much do product support representative ii jobs pay per hour?

As of Jun 17, 2026, the average hourly pay for product support representative ii in the United States is $20.31, according to ZipRecruiter salary data. Most workers in this role earn between $13.46 and $27.40 per hour, depending on experience, location, and employer.

What is the difference between Product Support Representative II vs Customer Service Specialist?

AspectProduct Support Representative IICustomer Service Specialist
Required CredentialsHigh school diploma or equivalent; technical knowledge often preferredHigh school diploma or equivalent; strong communication skills
Work EnvironmentTechnical support centers, call centers, online supportCall centers, retail, online support channels
Employer & Industry UsageTech companies, electronics, software firmsRetail, telecommunications, service industries
Common Search & ComparisonTechnical support, product troubleshootingCustomer service, client support

The Product Support Representative II typically handles technical issues and troubleshooting for products, requiring some technical knowledge. In contrast, a Customer Service Specialist focuses more on general customer inquiries and service. While both roles involve customer interaction, the Product Support Representative II often requires technical skills and product-specific knowledge, making it more specialized within support functions.

What does a Product Support Representative II do?

A Product Support Representative II assists customers by answering questions, troubleshooting issues, and providing guidance related to a company’s products or services. They often handle more complex cases than entry-level representatives and may provide support via phone, email, or chat. In addition to resolving customer problems, they gather feedback to help improve products and collaborate with internal teams to escalate or resolve challenging cases. They play a vital role in ensuring customer satisfaction and may also help train new support staff.

What are the key skills and qualifications needed to thrive as a Product Support Representative II, and why are they important?

To thrive as a Product Support Representative II, you need strong problem-solving abilities, deep product knowledge, and typically a background in customer service or technical support. Familiarity with CRM systems, ticketing platforms, and product-specific software is important, and some roles may require certifications related to the industry. Excellent communication, patience, and active listening are crucial soft skills for understanding and addressing customer needs. These skills ensure efficient issue resolution, positive customer experiences, and contribute to the overall success and reputation of the company.

What are some common challenges faced by Product Support Representative II and how can they be addressed?

Product Support Representative II professionals often encounter challenges such as handling complex customer issues, managing high volumes of support tickets, and keeping up with frequent product updates. Effectively addressing these challenges involves strong problem-solving skills, clear communication with both customers and internal teams, and continuous learning about new product features. Building solid relationships with engineering or product management teams can also help resolve escalated issues more efficiently and improve the overall customer experience.
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Product Support Representative Ii jobs near you
Infographic showing various Product Support Representative Ii job openings in the United States as of June 2026, with employment types broken down into 61% Full Time, 33% Part Time, 2% Temporary, 2% Contract, and 2% Nights. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $42,236 per year, or $20.3 per hour.
Product Support Representative

Product Support Representative

Monroe Tractor & Implement Co.

Grove City, PA • On-site

$40K - $50K/yr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 22 hours ago

Job description

Product Support Representative

Grove City, Pennsylvania, United States

Apply now

Monroe Tractor is a well-known and respected construction equipment and agricultural equipment dealer with over 70 years of experience servicing the northeastern US. With 18 locations throughout New York, Pennsylvania, Vermont, Connecticut, and Massachusetts, we pride ourselves on providing best-in-class sales and support to over 15,000 hardworking customers. Since our founding in 1951, the industries we serve have been transformed by the technologies, equipment, and capabilities undreamed of decades ago. But the people we serve haven’t changed, and neither have we. We’re still a family-owned business!

The Product Support Representative (PSR) is an experienced OUTSIDE PARTS SALES representative in the heavy equipment industry. You will be required to establish long-lasting customer relationships, all while offering the customer parts and service support in order to make Monroe Tractor their one-stop shop for all their equipment needs.

Qualifications

  • Prior experience in the heavy equipment construction and/or agriculture industry.

  • Previous sales experience is required.

  • Strong independent work ethic.

  • Able to work within a team environment to achieve individual as well as branch goals.

  • Excellent customer service skills to develop and maintain good working relationships with all customers and co-workers.

  • Clear and concise communications.

  • A strong sense of urgency, managing time well.

  • Proficient computer technology skills to utilize company-authorized software, internet, email, etc..

Responsibilities

  • Assist customers by asking questions and listening carefully to their responses.

  • Explain product performance, application, and benefits to customers.

  • Resolve customer product issues.

  • Address any customer complaints or concerns and come up with acceptable solutions.

  • Successfully increase profit and productivity in parts and service market shares.

Benefits

  • Medical, Dental & Vision Insurance

  • Health Savings Account (Employer + Employee Contributions)

  • Accident & Disease Insurance

  • 401K Plan + Match

  • Competitive Paid time off Policy

  • Short/Long Term Disability

  • Annual Reviews

  • Bonus Incentive Plans

Monroe Tractor is proud to be an Equal Opportunity Employer and values diversity in the workplace. We encourage candidates from all backgrounds to apply and join a team where your work makes a difference every day.

This is our target base range for this position. However, we are always looking for top talent. We scale pay based on the specific skills and background you bring. If your proven track record commands a higher package, we still want to hear from you.

Pay Transparency

$40,000 - $50,000 USD

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