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Product Support Representative Ii Jobs (NOW HIRING)

WMH

Product Support Representative

Montgomery, AL

$40K/yr

Become a Product Support Representative at Wheeler Material Handling! Why Choose Wheeler Material Handling? "Step into a thrilling career with a team that values your growth, offers incredible ...

WMH

Product Support Representative

Fort Mill, SC

$40K/yr

Become a Product Support Representative at Wheeler Material Handling! Why Choose Wheeler Material Handling? "Step into a thrilling career with a team that values your growth, offers incredible ...

Hitachi, Ltd.

Product Support Representative

Hibbing, MN · On-site

The Product Support Representative is one of the primary contact persons for customers of H-E Parts ... EDUCATION and/or EXPERIENCE: * 2-year Associate Degree or Commensurate Experience preferred * 3 or ...

Hitachi

Product Support Representative

Hibbing, MN · On-site

The Product Support Representative is one of the primary contact persons for customers of H-E Parts ... EDUCATION and/or EXPERIENCE: * 2-year Associate Degree or Commensurate Experience preferred * 3 or ...

Monroe Tractor

Product Support Representative

Campbell, NY · On-site

$40K - $55K/yr

The Product Support Representative (PSR) is an experienced OUTSIDE PARTS SALES representative in the heavy equipment industry. You will be required to establish long-lasting customer relationships ...

Monroe Tractor

Product Support Representative

Batavia, NY · On-site

$38K - $42K/yr

The Product Support Representative (PSR) is an experienced OUTSIDE PARTS SALES representative in the heavy equipment industry. You will be required to establish long-lasting customer relationships ...

FIS

Product Support Representative

Jacksonville, FL · Hybrid

Assists customers with technical inquiries, resolving issues, and ensuring a positive user experience with our cutting-edge products. Works collaboratively with other support team members to share ...

Gentex

Product Support Rep I

Indianapolis, IN · On-site +1

$14.50/hr

POSITION OVERVIEW The Product Support Representative I is a key member of the Customer Service Team. This role serves as a frontline liaison to customers, resolving product inquiries, troubleshooting ...

Aerwave

Customer Support Representative II

Dallas, TX · On-site +1

$16.75 - $21.50/hr

The Customer Support Representative II (CSR II) plays a pivotal role in ensuring customer ... Provide accurate information on products or services. * Provide timely follow-ups and updates ...

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Product Support Representative Ii information

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How much do product support representative ii jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for product support representative ii in the United States is $20.31, according to ZipRecruiter salary data. Most workers in this role earn between $13.46 and $27.40 per hour, depending on experience, location, and employer.

What is the difference between Product Support Representative II vs Customer Service Specialist?

AspectProduct Support Representative IICustomer Service Specialist
Required CredentialsHigh school diploma or equivalent; technical knowledge often preferredHigh school diploma or equivalent; strong communication skills
Work EnvironmentTechnical support centers, call centers, online supportCall centers, retail, online support channels
Employer & Industry UsageTech companies, electronics, software firmsRetail, telecommunications, service industries
Common Search & ComparisonTechnical support, product troubleshootingCustomer service, client support

The Product Support Representative II typically handles technical issues and troubleshooting for products, requiring some technical knowledge. In contrast, a Customer Service Specialist focuses more on general customer inquiries and service. While both roles involve customer interaction, the Product Support Representative II often requires technical skills and product-specific knowledge, making it more specialized within support functions.

What does a Product Support Representative II do?

A Product Support Representative II assists customers by answering questions, troubleshooting issues, and providing guidance related to a company’s products or services. They often handle more complex cases than entry-level representatives and may provide support via phone, email, or chat. In addition to resolving customer problems, they gather feedback to help improve products and collaborate with internal teams to escalate or resolve challenging cases. They play a vital role in ensuring customer satisfaction and may also help train new support staff.

What are the key skills and qualifications needed to thrive as a Product Support Representative II, and why are they important?

To thrive as a Product Support Representative II, you need strong problem-solving abilities, deep product knowledge, and typically a background in customer service or technical support. Familiarity with CRM systems, ticketing platforms, and product-specific software is important, and some roles may require certifications related to the industry. Excellent communication, patience, and active listening are crucial soft skills for understanding and addressing customer needs. These skills ensure efficient issue resolution, positive customer experiences, and contribute to the overall success and reputation of the company.

What are some common challenges faced by Product Support Representative II and how can they be addressed?

Product Support Representative II professionals often encounter challenges such as handling complex customer issues, managing high volumes of support tickets, and keeping up with frequent product updates. Effectively addressing these challenges involves strong problem-solving skills, clear communication with both customers and internal teams, and continuous learning about new product features. Building solid relationships with engineering or product management teams can also help resolve escalated issues more efficiently and improve the overall customer experience.
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What job categories do people searching Product Support Representative Ii jobs look for? The top searched job categories for Product Support Representative Ii jobs are:
Product Support Representative Ii jobs near you
Infographic showing various Product Support Representative Ii job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 82% Full Time, 14% Part Time, 1% Temporary, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $42,236 per year, or $20.3 per hour.
Product Support Representative

Product Support Representative

WMH

Montgomery, AL

$40K/yr

Full-time

Medical, Retirement, PTO

Posted 29 days ago

Job description

Description
Exciting Opportunity Alert: Become a Product Support Representative at Wheeler Material Handling!

Why Choose Wheeler Material Handling?

"Step into a thrilling career with a team that values your growth, offers incredible benefits, and promises a future brimming with potential!"
Embark on an exhilarating journey with us at WMH (Wheeler Material Handling) (www.wmhsolutions.com)! Celebrating over 35 years of excellence, we stand tall as one of the Southeast's most dynamic material handling leaders. With a dedicated team of over 250 associates across 11 branches in NC, SC, TN, VA, GA, and AL, we're not just offering a job; we're inviting you to be an integral part of our vibrant team where your success and growth are at the heart of our mission.

Your Role as a Product Support Representative:

Dive into a role that's more than just sales – it's about sparking business growth and nurturing relationships. As a Product Support Representative, you're the hero behind our business-to-business sales, focusing on contract maintenance programs and catalog parts. You'll spend 80% of your time captivating new clients, 10% reinvigorating existing relationships, and 10% ensuring our cherished customers always feel valued and prioritized.


Key Responsibilities
Your Daily Adventures Include:
  • Charting new territories and strengthening key accounts.
  • Leading the charge with cold calls, face-to-face meetings, and persuasive presentations.
  • Crafting innovative sales strategies and forecasts, and dazzling with product demos.
  • Developing a master plan for territory management, centered around customer satisfaction and loyalty.
  • Creating a comprehensive customer database, tracking everything in our state-of-the-art CRM.
  • Collaborating with manufacturers and our internal teams to ensure seamless order fulfillment.
  • Planning your impactful weeks with tools like selectory.com/salesforce.com to maximize efficiency.

Your Ambitious Goals:
  • Embark on fifteen face-to-face and five phone cold calls daily.
  • Craft and deliver a compelling "Elevator Speech."
  • Regularly update the team with your weekly plans.
  • Transform service reports into sales opportunities, aiming for ten new OMs monthly.
  • Develop and maintain a portfolio of five glowing referral letters.
  • Open new doors with eight credit applications each month.
  • Achieve your monthly sales targets in cataloged material handling.

Skills, Knowledge and Expertise
We're Excited to Meet Someone With:
  • A bachelor's degree in a related field or a track record of successful sales.
  • A valid driver's license and the skill to safely operate lift trucks.
  • Exceptional customer service skills, fueled by persistence and a flair for building relationships.
  • A dynamic, detail-focused, and proactive approach.
  • Superb communication skills, both verbal and written.

Where You'll Thrive:
  • Based in our Charlotte branch, you'll become Wheeler's ambassador in the surrounding areas.

Benefits
Perks & Benefits That Await You:
  • Comprehensive health insurance, well-deserved holidays, and generous personal time off.
  • A robust $800 monthly auto/phone allowance to support your journeys.
  • An attractive commission and bonus plan, plus a competitive start-up salary.
  • In-depth training and support to set you up for success.
  • A secure retirement plan and profit sharing to build your future.
Compensation Package: 
  • Attractive and Competitive!  
Starting Strong: 
  • Jumpstart your career with us, with a competitive salary on average starting around $40,000+/year plus commissions, ensuring you feel valued from day one. 
More Than Just Pay: 
  • Our compensation goes beyond just salary. It's about recognizing and rewarding your hard work and dedication. 

Commitment to Growth: 
  • We believe in rewarding excellence and commitment, with opportunities for pay increases as you grow and excel in your role. Join us and be a part of a team where your efforts are not just appreciated but tangibly rewarded!

Our Commitment to You:
At Wheeler Material Handling, we embrace diversity and inclusivity, making decisions based on qualifications, merit, and business needs. Here, every voice is valued, and every role impacts our collective success.

Ready to Launch Your Career Sky-High? Apply Now and Join the Wheeler Material Handling Adventure!