That's what you'll find when you join Uline as a Technical Service Representative. In this role, you'll help customers get the most out of their Uline products by providing expert guidance on proper ...
Uline
Uline is a family-owned distributor of shipping, industrial, and packaging materials.
Breakroom Rating
8.3
Based on 107 frontline employees from Uline who took The Breakroom Quiz
60 Uline Technical Services Representative Jobs Hiring Near You
That's what you'll find when you join Uline as a Technical Service Representative. In this role, you'll help customers get the most out of their Uline products by providing expert guidance on proper ...
That's what you'll find when you join Uline as a Technical Service Representative. In this role, you'll help customers get the most out of their Uline products by providing expert guidance on proper ...
That's what you'll find when you join Uline as a Technical Service Representative. In this role, you'll help customers get the most out of their Uline products by providing expert guidance on proper ...
That's what you'll find when you join Uline as a Technical Service Representative. In this role, you'll help customers get the most out of their Uline products by providing expert guidance on proper ...
That's what you'll find when you join Uline as a Technical Service Representative. In this role, you'll help customers get the most out of their Uline products by providing expert guidance on proper ...
That's what you'll find when you join Uline as a Technical Service Representative. In this role, you'll help customers get the most out of their Uline products by providing expert guidance on proper ...
That's what you'll find when you join Uline as a Technical Service Representative. In this role, you'll help customers get the most out of their Uline products by providing expert guidance on proper ...
That's what you'll find when you join Uline as a Technical Service Representative. In this role, you'll help customers get the most out of their Uline products by providing expert guidance on proper ...
That's what you'll find when you join Uline as a Technical Service Representative. In this role, you'll help customers get the most out of their Uline products by providing expert guidance on proper ...
That's what you'll find when you join Uline as a Technical Service Representative. In this role, you'll help customers get the most out of their Uline products by providing expert guidance on proper ...
That's what you'll find when you join Uline as a Technical Service Representative. In this role, you'll help customers get the most out of their Uline products by providing expert guidance on proper ...
That's what you'll find when you join Uline as a Technical Service Representative. In this role, you'll help customers get the most out of their Uline products by providing expert guidance on proper ...
That's what you'll find when you join Uline as a Technical Service Representative. In this role, you'll help customers get the most out of their Uline products by providing expert guidance on proper ...
That's what you'll find when you join Uline as a Technical Service Representative. In this role, you'll help customers get the most out of their Uline products by providing expert guidance on proper ...
That's what you'll find when you join Uline as a Technical Service Representative. In this role, you'll help customers get the most out of their Uline products by providing expert guidance on proper ...
That's what you'll find when you join Uline as a Technical Service Representative. In this role, you'll help customers get the most out of their Uline products by providing expert guidance on proper ...
That's what you'll find when you join Uline as a Technical Service Representative. In this role, you'll help customers get the most out of their Uline products by providing expert guidance on proper ...
Customer Service Representative
$25 - $30/hr
As a Uline Customer Service Representative, you'll dig into order details to deliver the legendary service our customers love. Make your move to Uline, a company built on stability and success. Hours:
Customer Service Representative
$25 - $30/hr
As a Uline Customer Service Representative, you'll dig into order details to deliver the legendary service our customers love. Make your move to Uline, a company built on stability and success. Hours:
Customer Service Representative
Olympia, WA · On-site
$30/hr
As a Uline Customer Service Representative, you'll dig into order details to deliver the legendary service our customers love. Make your move to Uline, a company built on stability and success. Hours:
Customer Service Representative
Olympia, WA · On-site
$30/hr
As a Uline Customer Service Representative, you'll dig into order details to deliver the legendary service our customers love. Make your move to Uline, a company built on stability and success. Hours:
Customer Service Representative
$27 - $32/hr
As a Uline Customer Service Representative, you'll dig into order details to deliver the legendary service our customers love. Make your move to Uline, a company built on stability and success. Why ...
Customer Service Representative
$27 - $32/hr
As a Uline Customer Service Representative, you'll dig into order details to deliver the legendary service our customers love. Make your move to Uline, a company built on stability and success. Why ...
As a Uline Customer Service Representative, you'll dig into order details to deliver the legendary service our customers love. Make your move to Uline, a company built on stability and success. Why ...
As a Uline Customer Service Representative, you'll dig into order details to deliver the legendary service our customers love. Make your move to Uline, a company built on stability and success. Why ...
Customer Service Representative
$27 - $32/hr
As a Uline Customer Service Representative, you'll dig into order details to deliver the legendary service our customers love. Make your move to Uline, a company built on stability and success. Why ...
Customer Service Representative
$27 - $32/hr
As a Uline Customer Service Representative, you'll dig into order details to deliver the legendary service our customers love. Make your move to Uline, a company built on stability and success. Why ...
Customer Service Representative
$27 - $32/hr
As a Uline Customer Service Representative, you'll dig into order details to deliver the legendary service our customers love. Make your move to Uline, a company built on stability and success. Why ...
Customer Service Representative
$27 - $32/hr
As a Uline Customer Service Representative, you'll dig into order details to deliver the legendary service our customers love. Make your move to Uline, a company built on stability and success. Why ...
Customer Service Representative
Racine, WI · On-site
$32/hr
As a Uline Customer Service Representative, you'll dig into order details to deliver the legendary service our customers love. Make your move to Uline, a company built on stability and success. Why ...
Customer Service Representative
Racine, WI · On-site
$32/hr
As a Uline Customer Service Representative, you'll dig into order details to deliver the legendary service our customers love. Make your move to Uline, a company built on stability and success. Why ...
As a Uline Bilingual Customer Service Representative, you'll dig into order details to deliver the legendary service our customers love. Make your move to Uline, a company built on stability and ...
As a Uline Bilingual Customer Service Representative, you'll dig into order details to deliver the legendary service our customers love. Make your move to Uline, a company built on stability and ...
Customer Service Representative
Kenosha, WI · On-site
$27 - $32/hr
As a Uline Customer Service Representative, you'll dig into order details to deliver the legendary service our customers love. Make your move to Uline, a company built on stability and success. Why ...
Customer Service Representative
Kenosha, WI · On-site
$27 - $32/hr
As a Uline Customer Service Representative, you'll dig into order details to deliver the legendary service our customers love. Make your move to Uline, a company built on stability and success. Why ...
Customer Service Representative
Pleasant Prairie, WI · On-site
$32/hr
As a Uline Customer Service Representative, you'll dig into order details to deliver the legendary service our customers love. Make your move to Uline, a company built on stability and success. Why ...
Customer Service Representative
Pleasant Prairie, WI · On-site
$32/hr
As a Uline Customer Service Representative, you'll dig into order details to deliver the legendary service our customers love. Make your move to Uline, a company built on stability and success. Why ...
Customer Service Representative
$25 - $30/hr
As a Uline Customer Service Representative, you'll dig into order details to deliver the legendary service our customers love. Make your move to Uline, a company built on stability and success. Hours:
Customer Service Representative
$25 - $30/hr
As a Uline Customer Service Representative, you'll dig into order details to deliver the legendary service our customers love. Make your move to Uline, a company built on stability and success. Hours:
Uline Jobs Information
What are the key skills and qualifications needed to thrive as a Technical Services Representative, and why are they important?
To thrive as a Technical Services Representative, you need a solid understanding of technical products, troubleshooting processes, and effective customer support, often backed by a relevant associate’s or bachelor’s degree. Familiarity with help desk software, CRM systems, and ticketing tools, as well as certifications like CompTIA A+ or ITIL, is typically required. Exceptional communication, patience, and problem-solving abilities help you resolve issues efficiently and build positive client relationships. These skills and qualities ensure timely solutions, satisfied customers, and the smooth operation of technical support services.
How does a Technical Services Representative typically collaborate with other departments within a company?
Technical Services Representatives often work closely with teams such as engineering, product development, and customer support to resolve technical issues and relay customer feedback. They may coordinate with engineers to troubleshoot complex problems, work with sales teams to understand client requirements, and communicate product updates or solutions back to customers. This cross-functional collaboration is essential to ensure swift problem resolution and continuous improvement of products and services.
What is a Technical Services Representative?
A Technical Services Representative is a professional who provides technical support and assistance to customers or clients, often for products, equipment, or software. Their main responsibilities include troubleshooting issues, offering solutions, answering technical questions, and ensuring customer satisfaction. They may work via phone, email, online chat, or in person, and often serve as the liaison between customers and the technical or engineering teams. Strong communication and problem-solving skills are essential for this role. Technical Services Representatives play a crucial part in maintaining positive customer relationships and supporting the overall performance of the company's products or services.
What is the role of a technical service representative?
A technical services representative provides technical support and assistance to customers or clients, troubleshooting issues related to products or services. They often communicate via phone, email, or chat, and may use diagnostic tools or knowledge bases to resolve technical problems efficiently.
What is the difference between Technical Services Representative vs Customer Support Specialist?
| Aspect | Technical Services Representative | Customer Support Specialist |
|---|---|---|
| Required credentials | Technical certifications, relevant technical degrees | Customer service training, high school diploma or equivalent |
| Work environment | Technical departments, field service, client sites | Call centers, online support, retail settings |
| Employer and industry usage | Manufacturing, technology, telecommunications | Retail, software, consumer electronics |
| Common search intent | Technical troubleshooting, product support, service solutions | Customer inquiries, issue resolution, product information |
The main difference is that Technical Services Representatives focus on technical troubleshooting and specialized support, often requiring technical certifications and working in technical environments. Customer Support Specialists handle general customer inquiries and support, typically in retail or call center settings. Both roles aim to assist customers but differ in technical complexity and work settings.
What is it like to work at Uline?
Uline is a privately-owned company that values a collaborative and fast-paced work environment, prioritizing teamwork and innovation to drive growth and customer satisfaction.
The company operates with a flat organizational structure, allowing employees to take on diverse roles and responsibilities, and fostering an open-door policy for communication and feedback. Uline's headquarters in Pleasant Prairie, Wisconsin, features a modern and spacious campus with amenities such as a fitness center, cafeteria, and on-site childcare.
Working at Uline may appeal to candidates who value a dynamic and entrepreneurial work environment, with opportunities for professional growth and development in a rapidly expanding company that prioritizes customer satisfaction and employee engagement.
The company operates with a flat organizational structure, allowing employees to take on diverse roles and responsibilities, and fostering an open-door policy for communication and feedback. Uline's headquarters in Pleasant Prairie, Wisconsin, features a modern and spacious campus with amenities such as a fitness center, cafeteria, and on-site childcare.
Working at Uline may appeal to candidates who value a dynamic and entrepreneurial work environment, with opportunities for professional growth and development in a rapidly expanding company that prioritizes customer satisfaction and employee engagement.
Do workers at Uline get paid breaks?
Yes. Most people get paid breaks.
88% of people say they get paid breaks.
Based on data from 43 people who took the Breakroom Quiz between May 2025 and May 2026.
88% of people say they get paid breaks.
Based on data from 43 people who took the Breakroom Quiz between May 2025 and May 2026.
Does Uline pay people when they’re sick?
Yes. Most people get paid when they’re sick.
83% of people say they would get paid if they were sick but scheduled to work.
Based on data from 54 people who took the Breakroom Quiz between May 2025 and May 2026.
83% of people say they would get paid if they were sick but scheduled to work.
Based on data from 54 people who took the Breakroom Quiz between May 2025 and May 2026.
At Uline, are sick days and vacation days separate paid time off?
Sick days and vacation days are used from the same paid time off.
84% of people say they have to use vacation days when they’re out sick.
Based on data from 50 people who took the Breakroom Quiz between May 2025 and May 2026.
84% of people say they have to use vacation days when they’re out sick.
Based on data from 50 people who took the Breakroom Quiz between May 2025 and May 2026.
Is the health insurance from Uline affordable enough for their workers?
Most people say the health insurance costs are okay.
96% of people say the health insurance costs are okay
Based on data from 48 people who took the Breakroom Quiz between May 2025 and May 2026.
96% of people say the health insurance costs are okay
Based on data from 48 people who took the Breakroom Quiz between May 2025 and May 2026.
Do people get paid time off at Uline?
Most people get paid time off work.
100% of people say they get paid time off.
Based on data from 52 people who took the Breakroom Quiz between May 2025 and May 2026.
100% of people say they get paid time off.
Based on data from 52 people who took the Breakroom Quiz between May 2025 and May 2026.
How far ahead of time do people find out their work schedule?
Most people find out their schedule less than four weeks ahead of time.
Based on data from 21 people who took the Breakroom Quiz between December 2024 and February 2026.
- 43% of people with changing schedules find out their shifts one week or less ahead of time.
- 24% of people with changing schedules find out their shifts two weeks ahead of time.
- 5% of people with changing schedules find out their shifts three weeks ahead of time.
- 29% of people with changing schedules find out their shifts four weeks or more ahead of time.
Based on data from 21 people who took the Breakroom Quiz between December 2024 and February 2026.
Do workers at Uline worry about hours?
Most people don’t worry about getting enough hours.
96% of people report they don’t worry about getting enough hours.
Based on data from 52 people who took the Breakroom Quiz between February 2025 and February 2026.
96% of people report they don’t worry about getting enough hours.
Based on data from 52 people who took the Breakroom Quiz between February 2025 and February 2026.
Do Uline workers get to choose the shifts they work?
Some people don’t get to choose which shifts they work.
57% report that they don’t have enough control over which shifts they work.
Based on data from 46 people who took the Breakroom Quiz between February 2025 and February 2026.
57% report that they don’t have enough control over which shifts they work.
Based on data from 46 people who took the Breakroom Quiz between February 2025 and February 2026.
How easy is it for Uline workers to change shifts?
Some people find it hard to change shifts.
63% of people report that it’s hard to change shifts if they need to.
Based on data from 30 people who took the Breakroom Quiz between February 2025 and February 2026.
63% of people report that it’s hard to change shifts if they need to.
Based on data from 30 people who took the Breakroom Quiz between February 2025 and February 2026.
How easy is it to get time off at Uline?
Most people find it easy to get time off.
69% of people report it’s easy to get time off.
Based on data from 52 people who took the Breakroom Quiz between May 2025 and May 2026.
69% of people report it’s easy to get time off.
Based on data from 52 people who took the Breakroom Quiz between May 2025 and May 2026.
Do Uline managers change schedules at the last minute?
Most managers don’t change people’s schedules at the last minute.
94% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 52 people who took the Breakroom Quiz between February 2025 and February 2026.
94% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 52 people who took the Breakroom Quiz between February 2025 and February 2026.
Do workers at Uline do extra work that they don't get paid for?
Rarely. Most people don’t do unpaid extra work.
94% of people report that they don’t do extra unpaid work.
Based on data from 51 people who took the Breakroom Quiz between February 2025 and February 2026.
94% of people report that they don’t do extra unpaid work.
Based on data from 51 people who took the Breakroom Quiz between February 2025 and February 2026.
How easy is it to take sick days at Uline?
Most people find it easy to take sick days.
81% of people report that it’s easy to take time off if they are sick.
Based on data from 54 people who took the Breakroom Quiz between May 2025 and May 2026.
81% of people report that it’s easy to take time off if they are sick.
Based on data from 54 people who took the Breakroom Quiz between May 2025 and May 2026.
Is working at Uline good if you’re a parent or caregiver?
Only some parents and caregivers say this is a good place to work.
58% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 33 people who took the Breakroom Quiz between December 2024 and May 2026.
58% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 33 people who took the Breakroom Quiz between December 2024 and May 2026.
Do people at Uline feel treated with respect by their managers?
Most people feel treated with respect by their managers.
74% of people say they’re treated with respect by their managers.
Based on data from 54 people who took the Breakroom Quiz between May 2025 and May 2026.
74% of people say they’re treated with respect by their managers.
Based on data from 54 people who took the Breakroom Quiz between May 2025 and May 2026.
Do people at Uline get to take their breaks without interruption?
Most people get breaks without interruption.
92% of people report that they get to take their breaks without interruption.
Based on data from 50 people who took the Breakroom Quiz between May 2025 and May 2026.
92% of people report that they get to take their breaks without interruption.
Based on data from 50 people who took the Breakroom Quiz between May 2025 and May 2026.
Is it stressful to work at Uline?
Most people feel stressed out here.
67% of people say they often feel stressed out at work.
Based on data from 55 people who took the Breakroom Quiz between May 2025 and May 2026.
67% of people say they often feel stressed out at work.
Based on data from 55 people who took the Breakroom Quiz between May 2025 and May 2026.
Do people at Uline enjoy their jobs?
Only some people enjoy their job.
36% of people report they don’t enjoy their job.
Based on data from 55 people who took the Breakroom Quiz between April 2025 and April 2026.
36% of people report they don’t enjoy their job.
Based on data from 55 people who took the Breakroom Quiz between April 2025 and April 2026.
Do people at Uline recommend working with their team?
Only some people recommend working with their team.
49% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 57 people who took the Breakroom Quiz between May 2025 and May 2026.
49% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 57 people who took the Breakroom Quiz between May 2025 and May 2026.
Do people get enough training when they start at Uline?
Most people got enough training when they started.
85% of people report they got enough training when they started working here.
Based on data from 53 people who took the Breakroom Quiz between May 2025 and May 2026.
85% of people report they got enough training when they started working here.
Based on data from 53 people who took the Breakroom Quiz between May 2025 and May 2026.
Do people get support to advance at Uline?
Most people are given support to advance their career here.
In the last year, 67% of people report being given support to advance their career here.
Based on data from 51 people who took the Breakroom Quiz between May 2025 and May 2026.
In the last year, 67% of people report being given support to advance their career here.
Based on data from 51 people who took the Breakroom Quiz between May 2025 and May 2026.
Do people think Uline’s headquarters understands what’s happening where they work?
Some people think headquarters doesn’t understand what’s happening where they work.
55% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 49 people who took the Breakroom Quiz between May 2025 and May 2026.
55% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 49 people who took the Breakroom Quiz between May 2025 and May 2026.
Do workers feel well informed about how Uline is doing?
Most people feel well informed about how the company is doing.
93% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 55 people who took the Breakroom Quiz between April 2025 and April 2026.
93% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 55 people who took the Breakroom Quiz between April 2025 and April 2026.
What other companies are hiring for Technical Services Representative jobs?
What are the most popular jobs at Uline?
What are the most popular categories at Uline?
Full-time
Medical, Retirement, PTO
Posted 12 days ago
Uline rating
8.3
Uline
Based on 107 frontline employees who took The Breakroom Quiz
7.1
Retail wholesalers average
Based on 11,735 frontline employees who took The Breakroom Quiz
The best things about working at Uline
Featured by Uline, based on 107 Breakroom Quiz responses from their frontline employees
100%
say they get paid time off
96%
say their health insurance is affordable
85%
say they get enough training
Featured by Uline, based on 107 Breakroom Quiz responses from their frontline employees
Job description
Technical Service Representative
Wisconsin Distribution Center
12885 104th Street, Pleasant Prairie, WI 53158
High-quality people and high-quality products. That’s what you’ll find when you join Uline as a Technical Service Representative. In this role, you’ll help customers get the most out of their Uline products by providing expert guidance on proper use, troubleshooting issues and performing repairs that keep their operations running smoothly.
Careers Packed with Potential. Backed by 45+ years of success, Uline offers opportunities to grow your career with stability you can count on.
Hours: Monday - Friday, 10:30 AM to 7 PM.
Position Responsibilities
Repair products returned by customers including packaging tools and equipment.
Provide technical support to our customers through email and over the phone, offering solutions to prevent unnecessary product returns.
Act as a resource for departments, answering questions and supporting their repair-related needs.
Coordinate parts and estimates for repairs.
Minimum Requirements
High school diploma or equivalent. Bachelor's degree preferred.
Prior electrical and mechanical experience a plus.
2+ years of customer support experience a plus.
Benefits
Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
Multiple bonus programs.
Paid holidays and generous paid time off.
Tuition Assistance Program that covers professional continuing education.
Employee Perks
Best-in-class, clean, modern facilities.
First-class fitness center with complimentary personal trainers.
Over four miles of beautifully maintained walking trails.
About Uline
Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,800 employees across 14 locations.
Uline is a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening.
EEO/AA Employer/Vet/Disabled
#LI-LA1
#CORP
(#IN-PPMER)
#ZR-HQMER
Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore Uline.jobs to learn more!
Working at Uline
Perks for frontline workers
From Uline, via Breakroom
Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
Multiple bonus programs.
Paid holidays and generous paid time off.
Tuition Assistance Program that covers professional continuing education.
Fitness center and walking trails at select locations.
In-house speakers, workshops and seminars.
What to expect from working at Uline
From Uline
About Uline, in their own words
From Uline
Uline, a family-owned business headquartered in Kenosha County, Wisconsin, is the leading distributor of shipping, industrial and packaging materials to businesses throughout North America.
About Uline
Sourced by ZipRecruiter
Uline is North America's leading distributor of shipping, industrial and packaging materials. We're a family-owned company known for incredible service, quality products and same-day shipping of our huge in-stock inventory. With over 9,000 employees across 13 locations, it's time you joined Uline.
Industry
Paper product wholesalers, trucking and wholesale
Company size
5,001 - 10,000 Employees
Headquarters location
Pleasant Prairie, WI, US