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Technical Services Representative Jobs (NOW HIRING)

Latitude Inc

Technical Services Rep

Homestead, FL · On-site

... testing services, provide technical guidance, and ensure a high-quality customer experience ... • Represent the organization at trade shows, conferences, and industry events • Perform ...

VCNA

Technical Services Representative

Rockford, IL · On-site

$72K - $82K/yr

Provides assistance and support to Technical Services personnel in tracking, documenting, auditing, validating and adjusting processes within the Ready Mix Division. Assists with data entry into ...

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$44

How much do technical services representative jobs pay per hour?

As of Jul 29, 2026, the average hourly pay for technical services representative in the United States is $26.32, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $31.25 per hour, depending on experience, location, and employer.

What is a technical service job?

A technical services representative is a professional who provides technical support, troubleshooting, and maintenance for products or systems. They often work with hardware, software, or equipment, using specialized knowledge and tools to assist customers or internal teams. These roles typically require technical skills, certifications, and good communication abilities.

What is the difference between Technical Services Representative vs Customer Support Specialist?

AspectTechnical Services RepresentativeCustomer Support Specialist
Required credentialsTechnical certifications, relevant technical degreesCustomer service training, high school diploma or equivalent
Work environmentTechnical departments, field service, client sitesCall centers, online support, retail settings
Employer and industry usageManufacturing, technology, telecommunicationsRetail, software, consumer electronics
Common search intentTechnical troubleshooting, product support, service solutionsCustomer inquiries, issue resolution, product information

The main difference is that Technical Services Representatives focus on technical troubleshooting and specialized support, often requiring technical certifications and working in technical environments. Customer Support Specialists handle general customer inquiries and support, typically in retail or call center settings. Both roles aim to assist customers but differ in technical complexity and work settings.

What is a Technical Services Representative?

A Technical Services Representative is a professional who provides technical support and assistance to customers or clients, often for products, equipment, or software. Their main responsibilities include troubleshooting issues, offering solutions, answering technical questions, and ensuring customer satisfaction. They may work via phone, email, online chat, or in person, and often serve as the liaison between customers and the technical or engineering teams. Strong communication and problem-solving skills are essential for this role. Technical Services Representatives play a crucial part in maintaining positive customer relationships and supporting the overall performance of the company's products or services.

How does a Technical Services Representative typically collaborate with other departments within a company?

Technical Services Representatives often work closely with teams such as engineering, product development, and customer support to resolve technical issues and relay customer feedback. They may coordinate with engineers to troubleshoot complex problems, work with sales teams to understand client requirements, and communicate product updates or solutions back to customers. This cross-functional collaboration is essential to ensure swift problem resolution and continuous improvement of products and services.

What skills do tech support reps need?

Technical Services Representatives need strong problem-solving skills, excellent communication abilities, and a good understanding of computer hardware and software. They should be familiar with troubleshooting tools, customer service techniques, and often require knowledge of specific systems or certifications such as CompTIA A+ or Microsoft Certified Professional. Adaptability and patience are also important for handling diverse technical issues and customer interactions.

What is the role of a technical representative?

A technical services representative provides technical support and assistance to customers or clients, often troubleshooting issues, explaining product features, and ensuring customer satisfaction. They may work with technical tools, documentation, and communication skills to resolve problems efficiently and maintain product or service quality.

What does a technical service representative do?

A technical services representative provides technical support and assistance to customers or clients, troubleshooting hardware, software, or system issues. They often communicate via phone, email, or chat, and may use diagnostic tools or knowledge bases to resolve problems efficiently.

What are the key skills and qualifications needed to thrive as a Technical Services Representative, and why are they important?

To thrive as a Technical Services Representative, you need a solid understanding of technical products, troubleshooting processes, and effective customer support, often backed by a relevant associate’s or bachelor’s degree. Familiarity with help desk software, CRM systems, and ticketing tools, as well as certifications like CompTIA A+ or ITIL, is typically required. Exceptional communication, patience, and problem-solving abilities help you resolve issues efficiently and build positive client relationships. These skills and qualities ensure timely solutions, satisfied customers, and the smooth operation of technical support services.
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Technical Services Representative jobs near you
Infographic showing various Technical Services Representative job openings in the United States as of July 2026, with employment types broken down into 81% Full Time, 16% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $54,746 per year, or $26.3 per hour.
Technical Services Representative

Technical Services Representative

Trak Group

Cincinnati, OH

Other

Posted 13 days ago

Job description

Job Description Technical Services Representative Looking for a role where you can combine hands-on technical skills with customer interaction. trak group is partnering with an award-winning manufacturer in Cincinnati seeking a Technical Services Representative to support product troubleshooting and customer needs in a collaborative, team-driven environment. Responsibilities: Troubleshoot product issues and support customers with technical solutions Process parts orders via phone and email Maintain and expand product knowledge through ongoing learning Support assembly, repair, and engineering teams as needed Qualifications: Background in mechanical and electrical assembly Electromechanical troubleshooting skills Strong communication skills with a customer-service mindset Ability to work in a fast-paced, team-oriented environment Role Perks: Full benefits package Stable, award-winning company Opportunity to grow technical and product knowledge Collaborative, team-focused environment Position Details: Location: Cincinnati, OH Setting: 100% onsite Schedule: Monday-Friday, 8:00 AM-5:00 PM Employment Type: Direct hire Ready to grow your technical skills while working directly with customers.

Apply today or contact trakinfo@thetrakgroup.com with any questions.

Apply