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$14

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$44

How much do technical services representative jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for technical services representative in the United States is $26.32, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $31.25 per hour, depending on experience, location, and employer.

What is a technical services representative?

A Technical Services Representative is a professional who provides technical support and assistance to customers or clients, often for products, equipment, or software. Their main responsibilities include troubleshooting issues, offering solutions, answering technical questions, and ensuring customer satisfaction. They may work via phone, email, online chat, or in person, and often serve as the liaison between customers and the technical or engineering teams. Strong communication and problem-solving skills are essential for this role. Technical Services Representatives play a crucial part in maintaining positive customer relationships and supporting the overall performance of the company's products or services.

What are the key skills and qualifications needed to thrive as a technical services representative?

To thrive as a Technical Services Representative, you need a solid understanding of technical products, troubleshooting processes, and effective customer support, often backed by a relevant associate’s or bachelor’s degree. Familiarity with help desk software, CRM systems, and ticketing tools, as well as certifications like CompTIA A+ or ITIL, is typically required. Exceptional communication, patience, and problem-solving abilities help you resolve issues efficiently and build positive client relationships. These skills and qualities ensure timely solutions, satisfied customers, and the smooth operation of technical support services.

How does a technical services representative typically collaborate with other departments within a company?

Technical Services Representatives often work closely with teams such as engineering, product development, and customer support to resolve technical issues and relay customer feedback. They may coordinate with engineers to troubleshoot complex problems, work with sales teams to understand client requirements, and communicate product updates or solutions back to customers. This cross-functional collaboration is essential to ensure swift problem resolution and continuous improvement of products and services.

What is the difference between Technical Services Representative vs Customer Support Specialist?

AspectTechnical Services RepresentativeCustomer Support Specialist
Required credentialsTechnical certifications, relevant technical degreesCustomer service training, high school diploma or equivalent
Work environmentTechnical departments, field service, client sitesCall centers, online support, retail settings
Employer and industry usageManufacturing, technology, telecommunicationsRetail, software, consumer electronics
Common search intentTechnical troubleshooting, product support, service solutionsCustomer inquiries, issue resolution, product information

The main difference is that Technical Services Representatives focus on technical troubleshooting and specialized support, often requiring technical certifications and working in technical environments. Customer Support Specialists handle general customer inquiries and support, typically in retail or call center settings. Both roles aim to assist customers but differ in technical complexity and work settings.

Is remote Technical Services Representative a stressful job?

A remote Technical Services Representative role can be stressful due to the need to handle technical issues quickly and communicate effectively with customers. The job often requires problem-solving skills, patience, and the ability to manage multiple cases simultaneously, which can contribute to stress levels depending on workload and support environment.

What does a technical services representative do?

A technical services representative provides technical support and assistance to customers or clients, often troubleshooting issues related to products or services. They may work with diagnostic tools, communicate solutions clearly, and maintain knowledge of the company's offerings to ensure customer satisfaction.

What skills do you need to be a technical services representative?

A technical services representative needs strong communication skills to explain technical information clearly, problem-solving abilities to diagnose and resolve issues, and technical knowledge related to the products or services they support. Familiarity with relevant tools, software, and certifications can also enhance effectiveness in this role.
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Technical Services Representative jobs near you
Infographic showing various Technical Services Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 16% Part Time, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $54,746 per year, or $26.3 per hour.

Technical Services Representative

Trak Group

Cincinnati, OH • On-site

Full-time

Re-posted 7 days ago

Job description

Job Description Technical Services Representative Looking for a role where you can combine hands-on technical skills with customer interaction. trak group is partnering with an award-winning manufacturer in Cincinnati seeking a Technical Services Representative to support product troubleshooting and customer needs in a collaborative, team-driven environment. Responsibilities: Troubleshoot product issues and support customers with technical solutions Process parts orders via phone and email Maintain and expand product knowledge through ongoing learning Support assembly, repair, and engineering teams as needed Qualifications: Background in mechanical and electrical assembly Electromechanical troubleshooting skills Strong communication skills with a customer-service mindset Ability to work in a fast-paced, team-oriented environment Role Perks: Full benefits package Stable, award-winning company Opportunity to grow technical and product knowledge Collaborative, team-focused environment Position Details: Location: Cincinnati, OH Setting: 100% onsite Schedule: Monday-Friday, 8:00 AM-5:00 PM Employment Type: Direct hire Ready to grow your technical skills while working directly with customers.

Apply today or contact trakinfo@thetrakgroup.com with any questions.

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