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Technical Services Representative Jobs (NOW HIRING)

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Technical Services Representative information

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$14

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$44

How much do technical services representative jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for technical services representative in the United States is $26.32, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $31.25 per hour, depending on experience, location, and employer.

What is a technical services representative?

A Technical Services Representative is a professional who provides technical support and assistance to customers or clients, often for products, equipment, or software. Their main responsibilities include troubleshooting issues, offering solutions, answering technical questions, and ensuring customer satisfaction. They may work via phone, email, online chat, or in person, and often serve as the liaison between customers and the technical or engineering teams. Strong communication and problem-solving skills are essential for this role. Technical Services Representatives play a crucial part in maintaining positive customer relationships and supporting the overall performance of the company's products or services.

What are the key skills and qualifications needed to thrive as a technical services representative?

To thrive as a Technical Services Representative, you need a solid understanding of technical products, troubleshooting processes, and effective customer support, often backed by a relevant associate’s or bachelor’s degree. Familiarity with help desk software, CRM systems, and ticketing tools, as well as certifications like CompTIA A+ or ITIL, is typically required. Exceptional communication, patience, and problem-solving abilities help you resolve issues efficiently and build positive client relationships. These skills and qualities ensure timely solutions, satisfied customers, and the smooth operation of technical support services.

How does a technical services representative typically collaborate with other departments within a company?

Technical Services Representatives often work closely with teams such as engineering, product development, and customer support to resolve technical issues and relay customer feedback. They may coordinate with engineers to troubleshoot complex problems, work with sales teams to understand client requirements, and communicate product updates or solutions back to customers. This cross-functional collaboration is essential to ensure swift problem resolution and continuous improvement of products and services.

What is the difference between Technical Services Representative vs Customer Support Specialist?

AspectTechnical Services RepresentativeCustomer Support Specialist
Required credentialsTechnical certifications, relevant technical degreesCustomer service training, high school diploma or equivalent
Work environmentTechnical departments, field service, client sitesCall centers, online support, retail settings
Employer and industry usageManufacturing, technology, telecommunicationsRetail, software, consumer electronics
Common search intentTechnical troubleshooting, product support, service solutionsCustomer inquiries, issue resolution, product information

The main difference is that Technical Services Representatives focus on technical troubleshooting and specialized support, often requiring technical certifications and working in technical environments. Customer Support Specialists handle general customer inquiries and support, typically in retail or call center settings. Both roles aim to assist customers but differ in technical complexity and work settings.

Is remote Technical Services Representative a stressful job?

A remote Technical Services Representative role can be stressful due to the need to handle technical issues quickly and communicate effectively with customers. The job often requires problem-solving skills, patience, and the ability to manage multiple cases simultaneously, which can contribute to stress levels depending on workload and support environment.

What does a technical services representative do?

A technical services representative provides technical support and assistance to customers or clients, often troubleshooting issues related to products or services. They may work with diagnostic tools, communicate solutions clearly, and maintain knowledge of the company's offerings to ensure customer satisfaction.

What skills do you need to be a technical services representative?

A technical services representative needs strong communication skills to explain technical information clearly, problem-solving abilities to diagnose and resolve issues, and technical knowledge related to the products or services they support. Familiarity with relevant tools, software, and certifications can also enhance effectiveness in this role.
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Infographic showing various Technical Services Representative job openings in the United States as of September 2026, with employment types broken down into 2% As Needed, 78% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $54,746 per year, or $26.3 per hour.

Technical Services Representative

Indianapolis, IN

Triumvirate Environmental
Environmental Consulting Services • 1 - 5K employees

Full-time

Medical, Dental, Vision, Retirement

Re-posted 9 hours ago


Triumvirate Environmental rating

5.8

Company rating: 5.8 out of 10

Based on 8 frontline employees who took The Breakroom Quiz


Job description

Technical Services Representative

Triumvirate Environmental, one of the largest environmental services firms in North America, is seeking a Technical Services Representative for our Indianapolis, IN office.

This highly motivated individual will be responsible for delivering operational and administrative excellence to support our sales and technical services teams-ensuring that every customer interaction is efficient, accurate, and leaves a lasting impression.

Triumvirate Environmental provides leading organizations in the higher education, life sciences, healthcare, and advanced manufacturing sectors with diverse services and expertise to assist them with compliance management. At Triumvirate Environmental, we strive to WOW both our employees and our customers. Our unique culture fosters growth, development, education, and creativity.

This position reports to the Technical Services Manager. This role is onsite and is based out of our Indianapolis office. 

Essential responsibilities:

  • Coordinate jobs with customers and prepare appropriate paperwork, including the paperwork associate with our trucking process and associated weights
  • Create and distribute invoices with quotes for services, such as lab packs, lab moves, and others
  • Field incoming calls from prospective and existing customers as needed. Satisfying customer needs may involve a direct response from information and knowledge already possessed, obtaining information for response, or directing customer to someone capable of responding
  • Assist Sales and Technical Services staff with job scopes and the coordination of bids, proposals, and quotations
  • Assist Sales team with administrative tasks related to maintaining and growing customer base, including customized waste profiling and shipment report generation
  • Organize and control all job folders and customer master files. This includes ensuring all paperwork is filed properly, and retrieving files for job costing purposes
  • Provide Quality Control by contacting customers, post-service, to conduct surveys
  • Attend all sales meetings and other necessary meetings
  • Provide technical support to Inside and Outside Sales representatives and customers
  • Assist with the approval of OSS, lab pack, and other job folders
  • Order and maintain inventory of office supplies
  • Track some office budgetary items
  • All other duties as assigned 

Basic qualifications:

  • Bachelors degree in Environmental Science or industry related experience
  • Ability to work as a team player
  • Determination/eagerness to learn about the environmental health & safety field
  • Creativity in solving unique problems
  • Leadership experience/potential
  • Strong communication, analytical, technical, and organizational skills
  • Intermediate skills with Microsoft Office products (Word, Excel, Outlook, and PowerPoint)
  • Must be eligible to work in the United States without future sponsorship 
  • Must have a reliable form of transportation 
  • Must have at least 2-3 years of working experience

#LI-Onsite 

Besides Health, Dental and Vision Insurance, we contribute to a 401k, offer a generous tuition reimbursement program, TONS of safety training for some positions with opportunities for external trainings and certifications, Mentorship & Career Succession Planning, Relocation Opportunities, Auto/Home insurance discounts, pet assistance discount plans, discounted movie passes & more!   

To learn more about our business, culture, and the exciting work that we are doing in the industry, find us on LinkedIn, Instagram (@triumvirateenvironmental), or our website!  

Triumvirate Environmental is committed to a diverse and inclusive workplace. As an Equal Opportunity Employer (EOE), Triumvirate does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Individuals with Disabilities and Protected Veterans are encouraged to apply. 

 If you have a disability and need accommodation during the application and hiring process, please contact us at https://www.triumvirate.com/contact or call us at 888-834-9697.  The requirements listed above are representative of the knowledge, skill, and/or ability required. To view our California Privacy Notice and Policy, click here. 


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