Technical Services Coordinator
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They are located in Framingham, hybrid situation.
Here's the breakdown:
Technical Services Coordinators
โข Team: Customer Success
โข 6 month term to start
โข $20.00 per hour
โข Targeted start dates of January 4th
โข Remote (EST time zone preferred)
Responsibilities:
โข Handling communication on errors or successes of the team bulk award uploads to the customer via email
โข Manage shared Technical Services inbox for customer inquiries
โข Manage significant volume of bulk upload awards that come from Workhuman customers on a daily basis
โข Continuously maintain inbox and reach out to customers proactively, updating them on progress of uploads
โข Work directly with the Technical Services Specialists, and maintain books of business of the CSM's and Sr. CSM's for all team bulk uploads
โข Work directly with Senior Manager Technical Services on all customer escalations as they come
Qualifications:
โข High attention to detail, both written and verbal
โข High proficiency in Excel, Outlook, PowerPoint (Microsoft Office Suite)
โข Great collaborator
โข Effective communication skills
โข 1 year of customer focused experience in a support related role
โข Experience maintaining datafile reports