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OCHIN

PROGRAM COORDINATOR, TECHNICAL ASSISTANCE

$56K - $112K/yr

As the PROGRAM COORDINATOR, TECHNICAL ASSISTANCE, you'll play an essential role in helping teams stay aligned, organized, and moving forward on initiatives that support healthcare organizations and ...

Penske

Roadside Assistance Coordinator II

Reading, PA · On-site

The 24/7 Roadside Assistance Coordinator II is primarily responsible for organizing comprehensive ... a technical or service role in similar environment such as Trucking / Fleet Maintenance is ...

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How much do technical assistance coordinator jobs pay per year?

As of Aug 22, 2026, the average yearly pay for technical assistance coordinator in the United States is $59,814.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,500.00 and $69,500.00 per year, depending on experience, location, and employer.

What is a technical assistance coordinator?

A Technical Assistance Coordinator is a professional who organizes and delivers support services to individuals or organizations needing help with specific technical processes, systems, or projects. They often assess client needs, coordinate resources, and provide guidance or training to resolve technical challenges. Their role may involve collaborating with technical experts, managing documentation, and ensuring clients receive effective and timely assistance. Technical Assistance Coordinators are commonly found in fields such as education, IT, healthcare, and non-profit organizations.

What are the key skills and qualifications needed to thrive as a technical assistance coordinator?

To thrive as a Technical Assistance Coordinator, you need strong project management, problem-solving, and communication skills, often supported by a relevant bachelor's degree. Familiarity with CRM software, help desk systems, and standard office applications is typically required, along with certifications like ITIL or CompTIA A+ being advantageous. Excellent interpersonal skills, adaptability, and the ability to work collaboratively make someone stand out in this position. These skills ensure effective support delivery, timely resolution of client issues, and seamless coordination between technical teams and stakeholders.

How does a technical assistance coordinator typically collaborate with other departments to ensure effective support delivery?

Technical Assistance Coordinators frequently work cross-functionally, liaising with program managers, technical experts, and client-facing teams to assess and address support needs efficiently. They organize regular meetings, facilitate knowledge-sharing sessions, and coordinate documentation to ensure all stakeholders are aligned on project goals and timelines. This collaborative approach helps streamline responses to client requests, improves troubleshooting efficiency, and enhances overall program outcomes. Building strong interdepartmental relationships is crucial for proactively identifying potential issues and fostering a supportive work environment.

What is the difference between Technical Assistance Coordinator vs Technical Support Specialist?

AspectTechnical Assistance CoordinatorTechnical Support Specialist
CredentialsRelevant certifications (e.g., CompTIA, Cisco), sometimes a degree in IT or related fieldSimilar certifications, often with a focus on specific products or systems
Work EnvironmentProject-based, client-facing, often in nonprofit or government sectorsHelpdesk or call center, corporate IT departments, technical troubleshooting
Employer & IndustryNonprofits, government agencies, educational institutionsPrivate companies, tech firms, service providers
Search & Comparison IntentUnderstanding roles in program support and client assistanceTechnical troubleshooting and product support

The main difference is that a Technical Assistance Coordinator typically manages broader program support and client relations, often in nonprofit or government settings, while a Technical Support Specialist focuses on resolving technical issues directly for users, usually within corporate or service environments.

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Technical Assistance Coordinator jobs near you
Infographic showing various Technical Assistance Coordinator job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $59,814 per year, or $28.8 per hour.

Technical Assistance Coordinator

Alliance for Higher Education in Prison

Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 10 days ago

Job description

About the Organization
The Alliance for Higher Education in Prison (the Alliance) is a national organization that builds the field-wide infrastructure needed to advance access to and excellence in higher education in prison and through reentry. As the field's convener and resource hub, the Alliance brings together practitioners, researchers, policymakers, and system-impacted individuals to strengthen practice, share knowledge, and support coordination across a rapidly evolving landscape. Grounded in a commitment to centering the leadership and expertise of currently and formerly incarcerated people, the Alliance works to amplify voices, mobilize resources, and support the continued growth of the field.
About Technical Assistance
Technical assistance (TA) in the higher education in prison (HEP) field isn't one-size-fits-all. It happens at different scales. Some TA is universal, resulting in shared resources and best-practice guides that reach the whole field. Some TA is more targeted, helping with specific programs, building relationships, or fostering alignment. And some TA is specific to an organization or small initiative. This role will consider, strategize, and work across all three types of TA.
Position Overview
The Technical Assistance Coordinator is the Alliance's primary representative and project lead on a five-year, $10.3M technical assistance partnership with the American Institutes for Research (AIR), funded by Ascendium and running from 2025 through 2030. Higher education in prison (HEP) is college-level education for currently incarcerated students; technical assistance is the expert help that builds the capacity of the organizations, practitioners, and intermediaries serving this field.
This role is the hinge of the Alliance/AIR partnership. The TA Coordinator carries the Alliance's voice into project decisions, leads the Alliance's share of the work across the grant's four workstreams, receives monthly intensive coaching from AIR, and builds the durable systems and know-how that will allow the Alliance to sustain field-wide technical assistance - and steward the Resource Community for Higher Education in Prison (RCHEP) website - after the grant concludes.
Responsibilities grow over the five years: from active learning and supporting in Years 1-2 to leading and owning key functions by Years 4-5, including assuming management of RCHEP.
The TA Coordinator reports to the Executive Director and works closely with the Programs Director and other Alliance team members to ensure the partnership advances the Alliance's mission, strategic priorities, and field-facing commitments.
Who Thrives in This Role
This role is ideal for someone who is both technically capable and deeply thoughtful about field-building, and who is a self-directed learner able to translate complex, evolving work into clear, durable systems that the rest of the organization and the field can use.
  • Builder. A person who enjoys creating systems and operational processes. Enjoys creating documents, templates and playbooks to help other people internalize information.
  • Relationship manager. A person who can engage multiple constituents to align on shared priorities (e.g. Alliance staff and board, AIR project teams, intermediary organizations, HEP programs, and funders).
  • Agile and adaptable. A person who enjoys working in a fast-paced environment and is comfortable working on a small team that is highly collaborative.
What We Value
  • Durable infrastructure over short-term wins
  • Documentation, transfer, and capacity-building over one-person heroics
  • Centering currently and formerly incarcerated voices in how we design, deliver, and decide

Requirements
Key Responsibilities
Program Management
  • Serve as the Alliance's primary point of contact and presence in AIR's internal and external project team meetings across the assigned workstreams
  • Brief the Executive Director, Programs Director, and Alliance leadership on decisions, milestones, risks, and opportunities, and convey the Alliance's positions back into the project
  • Maintain accurate, accessible records of meetings, decisions, and assignments in the project's shared tools (e.g., Airtable, SharePoint, OneNote), ensuring relevant Alliance team members have visibility into the work

Community Engagement
  • Co-develop and facilitate learning communities and convenings with key partners, including co-planning meetings; managing agendas, materials, and notes; and supporting membership review and topical working groups
  • Strengthen and draw on the Alliance's relationships across HEP programs, intermediaries, consortia, funders, and adjacent reentry and workforce partners to convene practitioners, facilitate constituent engagement, and support field alignment
  • Support cross-project convenings and contribute to Alliance signature events as needed, including the National Conference on Higher Education in Prison (NCHEP) and the Incarcerated Scholars Conference (ISC)

Training Design
  • Contribute to the design and delivery of the AIR-Alliance TA Training Academy, including participant recruitment, field-informed curriculum input, and support for pilot facilitation
  • Contribute content and feedback to RCHEP's redesign through needs sensing, wireframe review, and content development
  • Support the HEP Program Peer Review process, including convening logistics, contributions to peer-review protocols and the HEP Program Framework/Self-Assessment, and documentation of insights for use across the field
  • Identify, recruit, and coordinate practitioners and field experts who bring lived expertise, content knowledge, and program experience to TA activities

Internal Capacity Building & Documentation
  • Participate fully in monthly intensive coaching sessions with AIR, translating coaching and project learning into permanent Alliance assets: documented procedures, templates, tools, and a growing internal capacity library
  • Build the internal systems and shared resources that allow the Alliance to sustain the Community of Practice, the Academy, peer review, and RCHEP independently after the grant
  • Collaborate with the Programs Director, Operations and Development Director, and Communications Director to align the partnership's deliverables with Alliance-wide systems and brand standards
  • Co-develop with AIR a written maintenance and operations plan for RCHEP - workflows, knowledge, skills, and projected costs - and contribute to fundraising and sustainability planning to support the Alliance's eventual ownership
  • Assume management of RCHEP - adding, organizing, and maintaining content; running update procedures; and coordinating with vendors and partners - as AIR transitions to subject-matter and then light-touch support
Skills and Qualifications
Required
  • 3+ years of relevant professional experience in higher education in prison, postsecondary access, reentry, workforce development, technical assistance, capacity building, network coordination, or a closely related field
  • Demonstrated experience leading projects or programs with multiple constituents, deadlines, and moving parts
  • Demonstrated experience documenting complex work and building durable systems or processes that others can use (e.g., playbooks, standard operating procedures, content workflows)
  • Strong facilitation, convening, and relationship-building skills, with experience supporting professional learning, capacity-building, or cohort-based work across diverse constituent groups
  • Excellent written and verbal communication, with the ability to translate research, policy, and TA frameworks into practical tools, briefings, and guidance for varied audiences - practitioners, intermediaries, researchers, funders, and board members
  • Technological fluency, including high-level proficiency in Microsoft Office and Google Workspace and the ability to quickly learn project-management tools (e.g., Airtable, SharePoint, OneNote) and content management systems (e.g., Webflow)
  • Sensitivity to ethical storytelling, tone, clarity, and audience, particularly when representing the work and voices of currently and formerly incarcerated people
  • Familiarity with the federal policy and funding context relevant to HEP, including Pell Grant reinstatement for incarcerated students, Second Chance Pell, and emerging Workforce Pell rules
  • Availability for occasional evenings, weekends, and travel for convenings, conferences, and project events

Preferred
  • Lived experience with the criminal legal system
  • Direct experience working inside HEP programs, intermediary organizations, or adjacent reentry/workforce systems
  • Familiarity with technical assistance, capacity-building, or continuous-improvement frameworks (e.g., adult learning theory, implementation science, communities of practice, peer review, network coordination)
  • Experience facilitating or coordinating a community of practice, learning cohort, or multi-organization network
  • Experience contributing to a public-facing website or digital resource hub

Educational Background
No degree is required for this position. Because we work closely with people who are pursuing degrees - and navigating the challenges that come with higher education, particularly while incarcerated - any experience within a university setting, whether as a student, faculty member, or administrative staff, is especially valuable and welcome.
Statement of Non-Discrimination
The Alliance for Higher Education in Prison is a 501(c)(3) nonprofit and an equal opportunity employer committed to a diverse and inclusive workforce. No employee or applicant will face discrimination or harassment based on race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or presentation, disability status, veteran status, or former incarceration status. We strongly encourage people who have been directly impacted by the criminal legal system to apply.
Salary
$75,000 (full-time, exempt)
Anticipated Start Date
September 2026
Benefits
The Alliance provides all full-time staff with a generous benefits package that includes medical, dental, and vision insurance coverage, a 401(k) with employer contributions, generous PTO, and paid holidays.

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