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Technical Services Representative Jobs (NOW HIRING)

VCNA

Technical Services Representative

Rockford, IL

$72K - $82K/yr

Provides assistance and support to Technical Services personnel in tracking, documenting, auditing, validating and adjusting processes within the Ready Mix Division. Assists with data entry into ...

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Technical Services Representative information

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$44

How much do technical services representative jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for technical services representative in the United States is $26.32, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $31.25 per hour, depending on experience, location, and employer.

What is a technical services representative?

A Technical Services Representative is a professional who provides technical support and assistance to customers or clients, often for products, equipment, or software. Their main responsibilities include troubleshooting issues, offering solutions, answering technical questions, and ensuring customer satisfaction. They may work via phone, email, online chat, or in person, and often serve as the liaison between customers and the technical or engineering teams. Strong communication and problem-solving skills are essential for this role. Technical Services Representatives play a crucial part in maintaining positive customer relationships and supporting the overall performance of the company's products or services.

What are the key skills and qualifications needed to thrive as a technical services representative?

To thrive as a Technical Services Representative, you need a solid understanding of technical products, troubleshooting processes, and effective customer support, often backed by a relevant associate’s or bachelor’s degree. Familiarity with help desk software, CRM systems, and ticketing tools, as well as certifications like CompTIA A+ or ITIL, is typically required. Exceptional communication, patience, and problem-solving abilities help you resolve issues efficiently and build positive client relationships. These skills and qualities ensure timely solutions, satisfied customers, and the smooth operation of technical support services.

How does a technical services representative typically collaborate with other departments within a company?

Technical Services Representatives often work closely with teams such as engineering, product development, and customer support to resolve technical issues and relay customer feedback. They may coordinate with engineers to troubleshoot complex problems, work with sales teams to understand client requirements, and communicate product updates or solutions back to customers. This cross-functional collaboration is essential to ensure swift problem resolution and continuous improvement of products and services.

What is the difference between Technical Services Representative vs Customer Support Specialist?

AspectTechnical Services RepresentativeCustomer Support Specialist
Required credentialsTechnical certifications, relevant technical degreesCustomer service training, high school diploma or equivalent
Work environmentTechnical departments, field service, client sitesCall centers, online support, retail settings
Employer and industry usageManufacturing, technology, telecommunicationsRetail, software, consumer electronics
Common search intentTechnical troubleshooting, product support, service solutionsCustomer inquiries, issue resolution, product information

The main difference is that Technical Services Representatives focus on technical troubleshooting and specialized support, often requiring technical certifications and working in technical environments. Customer Support Specialists handle general customer inquiries and support, typically in retail or call center settings. Both roles aim to assist customers but differ in technical complexity and work settings.

Is remote Technical Services Representative a stressful job?

A remote Technical Services Representative role can be stressful due to the need to handle technical issues quickly and communicate effectively with customers. The job often requires problem-solving skills, patience, and the ability to manage multiple cases simultaneously, which can contribute to stress levels depending on workload and support environment.

What does a technical services representative do?

A technical services representative provides technical support and assistance to customers or clients, often troubleshooting issues related to products or services. They may work with diagnostic tools, communicate solutions clearly, and maintain knowledge of the company's offerings to ensure customer satisfaction.

What skills do you need to be a technical services representative?

A technical services representative needs strong communication skills to explain technical information clearly, problem-solving abilities to diagnose and resolve issues, and technical knowledge related to the products or services they support. Familiarity with relevant tools, software, and certifications can also enhance effectiveness in this role.
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Technical Services Representative jobs near you
Infographic showing various Technical Services Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 16% Part Time, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $54,746 per year, or $26.3 per hour.

Technical Services Representative

ACM Chemistries, Inc

Des Moines, IA • On-site

Full-time

Posted 16 days ago

Job description

Field-Based | Midwest Territory
Are you a hands-on problem solver who thrives in plant environments and builds trust quickly on the production floor?
We're hiring a Technical Services Representative to support key customer accounts across the Midwest. This is a high-impact, field-based role where your ability to communicate clearly, solve problems in real time, and build strong relationships will directly influence customer success and long-term growth.
You'll regularly support plant operators, batch personnel, and leadership teams across diverse workforces.
What You'll Do:
  • Serve as the primary technical partner for assigned accounts
  • Troubleshoot production challenges and optimize product performance on-site
  • Lead and monitor field trials
  • Inspect, calibrate, and maintain dispensing equipment
  • Build strong working relationships with plant managers and operations teams
  • Identify opportunities to improve performance and expand product utilization
  • Deliver in-person training presentations for customers at their locations
What It Takes to Succeed:
  • Bilingual (English and Spanish) a plus
  • 3-5 years in manufacturing, construction materials, or technical field service
  • Mechanical and electrical aptitude
  • Strong communication and relationship-building skills
  • Highly organized, self-directed, and comfortable managing a demanding travel schedule
  • Willingness to travel up to 70% (primarily weekdays, overnight travel required)
Concrete experience is preferred but not required. We can teach technical skills. What we cannot teach is professionalism, accountability, and the ability to build trust on the plant floor.
If you're looking for a role where your communication skills and technical aptitude directly impact customer operations, we'd like to connect.

Apply