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How much do human services representative jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for human services representative in the United States is $26.43, according to ZipRecruiter salary data. Most workers in this role earn between $19.95 and $30.29 per hour, depending on experience, location, and employer.

What are some common challenges human services representatives face when managing client caseloads?

Human Services Representatives often manage a high volume of clients, each with unique needs and circumstances. Balancing these caseloads requires excellent organizational skills and the ability to prioritize urgent cases while ensuring consistent follow-up with all clients. Additionally, Representatives may encounter emotionally charged situations, making it important to maintain empathy and professionalism. Regular collaboration with social workers, healthcare providers, and community organizations is key to providing comprehensive support and resources for clients.

What is a human services representative?

Human Services Representatives are professionals who assist individuals and families in accessing social services and public assistance programs. They typically work for government agencies or non-profit organizations, helping clients understand their eligibility, complete applications, and connect with resources such as food assistance, healthcare, housing, and child welfare services. Their role often involves interviewing clients, verifying information, and providing ongoing support or referrals to ensure clients receive the help they need. Human Services Representatives play a vital role in supporting vulnerable populations and improving community well-being.

What is the difference between Human Services Representative vs Social Worker?

AspectHuman Services RepresentativeSocial Worker
Required CredentialsHigh school diploma or equivalent; some roles may require a certificationBachelor's degree in social work or related field; licensure often required
Work EnvironmentGovernment agencies, community organizations, healthcare facilitiesHospitals, clinics, social service agencies, private practices
Employer & Industry UsagePublic sector, non-profits, healthcarePublic and private social service sectors
Common Search & Comparison IntentUnderstanding entry-level roles and responsibilitiesUnderstanding professional scope and qualifications

Human Services Representatives typically handle client intake, provide information, and connect clients with resources, often requiring less formal education. Social Workers have a broader scope, including counseling, case management, and advocacy, requiring a degree and licensure. Both roles serve in community and healthcare settings but differ in qualifications and responsibilities.

What are the key skills and qualifications needed to thrive as a human services representative?

To thrive as a Human Services Representative, you need knowledge of social services programs, case management principles, and typically a bachelor's degree in human services or a related field. Familiarity with client management software, government databases, and eligibility determination systems is often required. Strong interpersonal communication, active listening, and problem-solving skills help build rapport with clients and effectively address their needs. These competencies are essential to ensure accurate service delivery, support vulnerable populations, and maintain compliance with policies.

What kind of jobs fall under human services?

Jobs under human services include roles such as human services representatives, social workers, case managers, counselors, and community outreach coordinators. These positions typically involve helping individuals and families access resources, providing support, and advocating for client needs, often requiring strong communication and interpersonal skills.
More about Human Services Representative jobs
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What states have the most Human Services Representative jobs? States with the most job openings for Human Services Representative jobs include:
What job categories do people searching Human Services Representative jobs look for? The top searched job categories for Human Services Representative jobs are:
Human Services Representative jobs near you

Human Services Representative

Hennepin County, MN

Minneapolis, MN • On-site

Other

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Human Services Representative Positions

The Prevention Grants area of Human Services Public Health is seeking to fill multiple limited duration Human Services Representative positions with individuals who have strong customer service and communication skills, the ability to learn complex programs, and a strong desire to serve the community. Interested candidates will need to be able to handle a high level of interaction with residents through daily phone calls. Current Hennepin County employees who refer a candidate hired into an open competitive position may be eligible for a $500 referral bonus. Find us here at upcoming career fairs!

Location and hours: These positions are hybrid and will be performed both on-site at one of the Hennepin County Human Service Center locations, and remote as job duties require. Work hours will be Monday through Friday, with typical hours of 8 a.m. to 4:30 p.m. with some flexibility. While these positions are designated as hybrid, based on current requirements hires must reside in or relocate to Minnesota or Wisconsin. New Employee Orientation (NEO) for all new benefit-earning employees is in-person in downtown Minneapolis. Details about NEO will be provided upon hire.

About these position types: These are limited duration (temporary) full-time, benefit-earning positions expected to last up to a year. These positions are internally classified as a Human Services Representative. Click here to view the job classification specification.

In these positions, you will:

  • Review and confirm rental assistance applications for completeness and accuracy according to state and federal program requirements.
  • Verify resident's income and confirm eligibility; contacting resident or landlord as needed.
  • Review application documents and verify months of rental assistance used.
  • Verify and update the property owner linked to the application using ledger and lease.
  • Contact property owner to verify amount owed/approved.
  • Notify resident and landlord through communications tab, indicating the outcome of the application; generate and send Letter of Guarantee to every approved application.
  • Attend one-to-one, unit, and program meetings.
  • Handle conflict and challenging communication with residents and landlords.
  • Work as a team with community partner agencies.

Need to have:

  • One of the following:
    • Two or more years of experience providing customer/client service.
    • Completion of a Public Welfare Financial Worker Associate of Arts and Sciences (AAS) degree from an approved school.
    • One year of the required experience and completion of the Human Services Pathway Training Program.
    • 60 or more semester credits in human services or the behavioral sciences such as psychology, sociology, social work, or a related field.
  • Daily access to reliable transportation sufficient to travel to the Hennepin County Human Service Center locations.

Nice to have:

  • Experience:
    • With MAXIS or other computer system to verify program eligibility.
    • Using a computer to input, retrieve, and modify information, and performing data entry from paper/electronic documents and forms into a computer system.
    • Handling multiple complex and simultaneous tasks while maintaining organizational and time management skills.
    • Assisting customers and team members with tact and discretion.
    • Providing direct client/customer service to a broad range of diverse clients including clients with limited income, those who are elderly or disabled, and/or other client populations in need.
    • Providing person-centered customer service that requires the use of empathy and trauma-informed skills.
    • Working with Microsoft Office and various other computer systems and programs.
  • Ability to:
    • Use critical thinking skills and apply creative problem solving.
    • Conduct oneself professionally and handle sensitive/difficult issues in a tactful manner.
    • Recognize and respect cultural differences and provide culturally appropriate services.
    • Quickly learn and comprehend complex program guidelines and adapt to changing policies and procedures.
    • Work as part of a team to deliver timely services to residents in need.
  • Knowledge of community resources and/or Minnesota health care programs.

Candidates with fluency in another language(s) in addition to English are encouraged to apply. Bilingual candidates who pass a language assessment may qualify for additional bilingual pay and duties.

About the department: Human Services delivers a variety of services to individuals or families that assist with basic needs or encourage client change around specific objectives. We work with individuals as well as systems and communities in order to develop policy and advocate for the people we serve. The people we serve and our communities are connected. By helping one, we help the other.

About Hennepin County: Hennepin is the largest county government organization in Minnesota. Our employees work every day to improve the health, safety and quality of life for our residents and communities. All of our jobs align with our mission to serve residents through transformative services that eliminate disparities, eliminate inequities, and create opportunity for all and our vision of a community where all people are healthy, all people are valued, and all people thrive. Our employees receive a combination of competitive benefits and positive workplace culture not found at other organizations. This includes meaningful work that impacts our community, competitive pay, work-life balance, a variety of benefits and opportunities to grow. Learn more at The Bridge (login as Guest). Hennepin County envisions an organization where our commitment to diversity and the elimination of disparities is fundamental in providing excellent service to our community. Your future. Made here.

This posting may be used to fill current and future vacancies. These positions may have access to systems or other documentation that contains HIPAA data. Invitations to interview will be based upon an assessment of education and experience. Final candidates may be required to complete a criminal background check.

If you have any questions, please contact: Rebecca Maddaus Rebecca.Maddaus@hennepin.us

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