Human Services Representative Jobs (NOW HIRING)

THE POSITION Step into a rewarding career with the Department of Human Services as a Human Services Licensing Representative. In this role, you will help protect the well-being of residents in personal care homes and assisted living residences. Each day brings new challenges and opportunities to support providers and strengthen safety across the state.

You can make a difference by ensuring some of Pennsylvania's most vulnerable citizens are receiving the quality of care that they deserve. DESCRIPTION OF WORK This position focuses on ensuring that personal care homes and assisted living residences follow state laws and protect the well-being of residents. The role involves fieldwork, collaboration, and careful review of important information.

As a Human Services Licensing Representative, you will perform the following duties: Conduct Inspections: Carry out initial, annual, interim, and provisional follow-up inspections to check compliance with state laws and regulations Investigate Complaints: Gather facts when complaints are received to determine whether facilities meet required standards Interview Stakeholders: Speak with residents, staff, families, and professionals to collect information about facility practices Review Records: Examine medical, legal, and program documents to assess compliance with regulations Provide Assistance: Offer guidance to facility staff on how to meet licensing requirements Support Relocation: Help coordinate resident moves from noncompliant homes to safe living arrangements Interested in learning more. Additional details regarding this position can be found in the position description. Work Schedule and Additional Information: Full-time employment Work hours are 9:00 AM to 5:00 PM, Monday - Friday, with a 30-minute lunch.

Travel throughout Somerset, Cambria, Blair, Bedford, Huntingdon, Fulton, Franklin, Mifflin, Juniata, Perry, Cumberland, Adams, Dauphin, York, Lebanon, and Lancaster Counties is required. This position is home headquartered. In order to be home headquartered, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania.

Salary: In some cases, the starting salary may be non-negotiable. You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY QUALIFICATIONS Minimum Experience and Training Requirements: Two years of professional experience gathering and analyzing information in a social service or law enforcement program, and a bachelor's degree; or An equivalent combination of experience and training. Other Requirements: You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.

Candidate must reside in or be willing to relocate to the Central Region which includes Somerset, Cambria, Blair, Bedford, Huntingdon, Fulton, Franklin, Mifflin, Juniata, Perry, Cumberland, Adams, Dauphin, York, Lebanon, and Lancaster counties. You must be able to perform essential job functions. How to Apply: Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position.

Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education). If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable

Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted. Failure to comply with the above application requirements may eliminate you from consideration for this position.

All application materials and interview responses must reflect the applicant's own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted.

Review the Guidance for Generative AI Tools & Job Seekers for additional information. Veterans: Pennsylvania law (51 Pa. C.S

7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans. Telecommunications Relay Service (TRS): 711 (hearing and speech disabilities or other individuals)

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date. The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania.

The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply. EXAMINATION INFORMATION Completing the application, including all supplemental questions, serves as your exam for this position.

No additional exam is required at a test center (also referred to as a written exam). Your score is based on the detailed information you provide on your application and in response to the supplemental questions. Your score is valid for this specific posting only.

You must provide complete and accurate information or: your score may be lower than deserved. you may be disqualified. You may only apply/test once for this posting.

Your results will be provided via email.