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Human Services Representative Jobs (NOW HIRING)

Petco

HR Services Representative III

Sumter, SC · On-site

The HR Services Representative III role is to provide timely and accurate HR support to employees, field leadership and HR partners with escalated inquiries and requests related to HR systems ...

Petco

HR Services Representative III

San Antonio, TX · On-site

The HR Services Representative III role is to provide timely and accurate HR support to employees, field leadership and HR partners with escalated inquiries and requests related to HR systems ...

State of Oregon

Human Services Case Manager

Roseburg, OR · On-site

$5.5K - $7.3K/mo

Human Services Case Manager The Oregon Department of Human Services is proud to be an Equal ... representing potential abuse and neglect. Minimum Qualifications: A bachelor's degree in a ...

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Human Services Representative information

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How much do human services representative jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for human services representative in the United States is $26.43, according to ZipRecruiter salary data. Most workers in this role earn between $19.95 and $30.29 per hour, depending on experience, location, and employer.

What are some common challenges human services representatives face when managing client caseloads?

Human Services Representatives often manage a high volume of clients, each with unique needs and circumstances. Balancing these caseloads requires excellent organizational skills and the ability to prioritize urgent cases while ensuring consistent follow-up with all clients. Additionally, Representatives may encounter emotionally charged situations, making it important to maintain empathy and professionalism. Regular collaboration with social workers, healthcare providers, and community organizations is key to providing comprehensive support and resources for clients.

What is a human services representative?

Human Services Representatives are professionals who assist individuals and families in accessing social services and public assistance programs. They typically work for government agencies or non-profit organizations, helping clients understand their eligibility, complete applications, and connect with resources such as food assistance, healthcare, housing, and child welfare services. Their role often involves interviewing clients, verifying information, and providing ongoing support or referrals to ensure clients receive the help they need. Human Services Representatives play a vital role in supporting vulnerable populations and improving community well-being.

What is the difference between Human Services Representative vs Social Worker?

AspectHuman Services RepresentativeSocial Worker
Required CredentialsHigh school diploma or equivalent; some roles may require a certificationBachelor's degree in social work or related field; licensure often required
Work EnvironmentGovernment agencies, community organizations, healthcare facilitiesHospitals, clinics, social service agencies, private practices
Employer & Industry UsagePublic sector, non-profits, healthcarePublic and private social service sectors
Common Search & Comparison IntentUnderstanding entry-level roles and responsibilitiesUnderstanding professional scope and qualifications

Human Services Representatives typically handle client intake, provide information, and connect clients with resources, often requiring less formal education. Social Workers have a broader scope, including counseling, case management, and advocacy, requiring a degree and licensure. Both roles serve in community and healthcare settings but differ in qualifications and responsibilities.

What are the key skills and qualifications needed to thrive as a human services representative?

To thrive as a Human Services Representative, you need knowledge of social services programs, case management principles, and typically a bachelor's degree in human services or a related field. Familiarity with client management software, government databases, and eligibility determination systems is often required. Strong interpersonal communication, active listening, and problem-solving skills help build rapport with clients and effectively address their needs. These competencies are essential to ensure accurate service delivery, support vulnerable populations, and maintain compliance with policies.

What kind of jobs fall under human services?

Jobs under human services include roles such as human services representatives, social workers, case managers, counselors, and community outreach coordinators. These positions typically involve helping individuals and families access resources, providing support, and advocating for client needs, often requiring strong communication and interpersonal skills.
More about Human Services Representative jobs
What cities are hiring for Human Services Representative jobs? Cities with the most Human Services Representative job openings:
What states have the most Human Services Representative jobs? States with the most job openings for Human Services Representative jobs include:
What job categories do people searching Human Services Representative jobs look for? The top searched job categories for Human Services Representative jobs are:
Human Services Representative jobs near you

Customer Service Representative - Human Services

El Paso County, CO

Colorado Springs, CO • On-site

$36K - $52K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

El Paso County (Texas) rating

8.4

Company rating: 8.4 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

244th of 842 rated public administrative organizations

Job description

Salary: $36,320.00 - $52,640.00 Annually
Location : El Paso County, Colorado Springs, CO
Job Type: Full-Time
Job Number: 2600339
Department: Department of Human Services
Division: Adult, Family, & Economic Svcs
Opening Date: 07/30/2026
Closing Date: 8/5/2026 11:59 PM Mountain
FLSA: Non-Exempt
HR Contact Information: Audrey Sabo: AudreySabo2@elpasoco.com
Need help with applying? Visit our Talent Acquisition page here for application guidance and resources.
VISION
El Paso County will be a trusted regional leader known for excellence in county service delivery.
PURPOSE
We provide essential public services to the Pikes Peak Region in support of our residents, businesses, and communities, enhancing the freedom for all to thrive.
VALUES
Service Focused • Collaborative • Accountable • Trustworthy • Transparent
Job Summary
We are seeking a customer-focused individual to support our Customer Service Line. In this role, you will assist our community by providing accurate information and connecting customers to the appropriate resources.
This position requires exceptional customer service skills, including the ability to communicate clearly, assess customer needs, and provide timely, solution-oriented support in a fast-paced environment.
If you enjoy helping others and working in a team-oriented environment, we encourage you to apply today!
Hiring Range:$37,800.00 - $40,800.00 annually
Hiring Rate: $39,613.60 annually
This position has an anticipated work schedule of Monday - Friday from 8:00 AM - 5:00 PM; Hybrid schedule may be available upon successful completion of the initial evaluation period; subject to change.
Due to the sensitive nature of this role, additional background checks may be required, including a Government Program Fraud check and Child Welfare Abuse & Neglect database (TRAILS) check.
Please be advised this position may close without advance notice, should we receive a sufficient number of qualified applications.
Provides customer service, information, and administrative support to Department of Human Services (DHS) clients and the public. Employment is subject to the terms, conditions, and policies detailed in the Personnel Policies Manual (PPM). This position requires regular in-person presence as an essential job function.
Essential Duties/Responsibilities
  • Provides customer service, information, and intervention to DHS clients and the public; answers questions, responds to complaints, refers and directs clients entering DHS for appointments, receives applications for services, and provides general guidance on department programs. May greet and assist visitors and ensures the public entering DHS receives necessary direction.
  • Conducts client intervention using multiple CBMS screens to assist clients directly with problem resolution to program areas.
  • Communicates via phone and e-mail with appropriate personnel to facilitate client intervention in conjunction with program-based needs.
  • Issues Electronic Benefits Transfer (EBT) cards for assistance programs as assigned; resolves EBT account problems as needed.
  • Provides information on housing, rent rebate, and other community agency referrals based on client need.
  • Receives incoming monies to the department, issues receipts for payments, and removes overpayment amounts as directed by Finance as assigned.
  • Reads and discerns case comments and communicates appropriately with a variety of clients.
  • Assures quality control of client applications for program services; provides dated receipts and customer service response forms for quality assurance of service provision.
  • Ensures files and incoming unit mail are distributed accurately to appropriate personnel.
  • Reads, understands, and complies with agency letters and department policies and procedures as related to regular job duties and tasks.
  • Diffuses hostile client interactions; may direct lobby traffic when emergency situations arise.
  • Performs other duties as required.

Supervision Exercised: This classification does not supervise or direct others and has no supervisory authority.
Supervision Received: Receives Direct Supervision: This classification normally performs the duty assignment after receiving detailed instructions as to methods, procedures, and desired end results with little room for deviation. Frequent direction, guidance, and coaching from supervisor is expected.
Qualifications
Knowledge, Skills & Abilities
  • Working knowledge of personal computer systems and computer programs.
  • Working knowledge of Microsoft Office programs preferred.
  • Ability to perform basic mathematical functions.
  • Ability to learn and proficiently use multiple computer programs to provide accurate customer service.
  • Ability to use standard office equipment including computer, fax machine, copier, and telephone.
  • Ability to perform multiple tasks in a highly stressful and high-volume work environment.
  • Ability to provide excellent customer service. Ability to interact with difficult and potentially hostile clients.
  • Ability to efficiently plan, schedule, and organize in a detail-oriented work environment. Ability to assess situations and make prudent and appropriate decisions; ability to apply conflict resolution and problem-solving skills.
  • Ability to work effectively with co-workers, DHS personnel, and clients; ability to communicate effectively both verbally and in writing.
  • Maintain regular and punctual attendance.

Required Education & Experience
  • High school diploma or equivalent education.
  • Two years of customer service experience.
    • Associate's degree or higher may substitute for the required experience.

Preferred Education & Experience
  • Experience in a human services agency.
  • Bilingual proficiency in Spanish and English.
  • Call center experience.

Pre-Employment Requirements
  • Must pass conditional post offer background investigation and drug screen.

Work Conditions
Duties are performed in a high-volume work environment with exposure to clients in stressful situations.
The classification specification above is intended to describe the general nature of work, key responsibilities, and minimum qualifications. Minimum qualifications reflect the baseline experience required for the classification. Departments may establish additional or preferred qualifications to address operational needs, assignment complexity, and specialized functions, provided such qualifications are job-related, consistent with the intent of the classification, and as approved by the Human Resources department. Specific job assignments, duties, education, experience, licenses/certifications, and working conditions may vary based on the department or office's needs and the requirements of the assigned position. Changes to this classification specification may only be made by the Human Resources Department.
El Paso County is an E-Verify and Equal Opportunity Employer.
El Paso County adheres to Federal drug screening guidelines and requires a pre-employment drug screen.
Full-time employees are eligible for the following benefits:
  • Medical, dental, and vision benefits
  • Paid vacation, sick, and personal leave
  • 11 paid holidays
  • Onsite health centers
  • Onsite fitness centers
  • Reach Your Peak wellness program
  • Short and long term disability
  • Life insurance
  • Flexible spending accounts to include dependent care
  • Employee assistance program
  • Tuition reimbursement
  • Retirement plan
  • Deferred compensation (457b)
Click on links for and the El Paso County Retirement Plan
01
How did you learn of this position?
  • I am currently employed by EPC
  • El Paso County Website
  • Indeed.com
  • Employee Referral
  • Social Media (Twitter/Facebook)
  • LinkedIn
  • University/College Career Site
  • Industry-specific Career Site
  • Professional Membership Career Site
  • Career Fair
  • Other

02
Please select your highest level of education.
  • High school diploma or equivalent education
  • Associate's degree
  • Bachelor's degree
  • Master's degree or higher
  • None of the above

03
How many years of customer service experience do you have?
  • N/A
  • Less than one year
  • More than one year, but less than two years
  • More than two years

04
Please rate your customer service skills on a scale from 1-5, 5 being the highest. Please justify your answer.
05
Do you have experience in a human services agency?
  • Yes
  • No

06
Are you bilingual in both English and Spanish?
  • Yes
  • No

07
Do you have call center experience?
  • Yes
  • No

08
This position requires on-site work five (5) days per week, Monday - Friday, during the initial evaluation period, which typically lasts 6-months. Following this period, you may be eligible to telework/work remotely up to two (2) days per week. Telework/remote work is heavily based on business and operational needs, is not guaranteed, and may be modified or suspended at any time. You may be required to work in person at any time, including on days otherwise scheduled for telework/remote work. Do you understand and acknowledge these requirements and expectations?
  • Yes
  • No

09
Have you read, and do you accept the work conditions as outlined in the job posting?
  • Yes
  • No

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