Human Services Representative Jobs (NOW HIRING)

Salary: $59,345.00 - $90,211.00 Annually
Location : Dauphin County, PA
Job Type: Civil Service Permanent Full-Time
Job Number: CS-2026-51818-48815
Department: Department of Human Services
Division: HS Bur Fin Mgmt Prgm Spt
Opening Date: 06/18/2026
Closing Date: 7/2/2026 11:59 PM Eastern
Job Code: 48815
Position Number: 50328093
Union: SEIU Local 668
Bargaining Unit: F4
Pay Group: ST07
Bureau / Division Code: 00211313
Worksite Address: 555 Walnut Street
City: Harrisburg, Pennsylvania
Zip Code: 17101
Contact Name: Elizabeth Bacon
Contact Email: ebacon@pa.gov
Bureau / Division: Bureau of Financial Management and Program Support/Division of Program Analysis and Provider Assistance/Provider Assistance Unit
THE POSITION
As a Human Services Program Specialist with the Department of Human Services, you take on a key role in assisting providers and supporting program operations. This position keeps you engaged as you answer questions, research issues, and ensure claims follow policy. You help maintain smooth processes across multiple systems and programs. Be part of a a team where your contributions make a real difference every day!
DESCRIPTION OF WORK
This position supports providers and program operations by researching issues, resolving claim errors, and guiding others through billing processes. It helps ensure that payments and procedures follow all regulations and system requirements. As a Human Services Program Specialist, you will perform the following duties:

• Provider Assistance: Support providers by answering questions, troubleshooting claim errors, and offering technical guidance
• System Research: Investigate issues across systems such as Provider Reimbursement and Operations Management Information System (PROMISe), Home and Community Services Information System (HCSIS), and Electronic Visit Verification (EVV) to ensure accurate claim processing
• Regulation Review: Examine policies, codes, and procedures to confirm compliance with state and federal requirements
• Issue Resolution: Identify, research, and recommend solutions to problems found in claims, reference files, or related systems
• Documentation Tasks: Prepare reports, maintain informational materials, and submit required updates to system files
• Meeting Participation: Represent the program in meetings, lead discussions, and provide subject matter expertise when needed

Interested in learning more? Additional details regarding this position can be found in the position description.
Work Schedule and Additional Information:

• Full-time employment, 37.5 hours per week
• Work hours are 8:00 AM to 4:00 PM, Monday - Friday, with a 30-minute lunch.
• Telework: You may have the opportunity to work from home (telework) part-time up to 3 days per week. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. The ability to telework is subject to change at any time. Additional details may be provided during the interview.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY
QUALIFICATIONS
Minimum Experience and Training Requirement:

• One year of professional experience developing, implementing, or evaluating human services, social services, health care services, or health care insurance programs.

Other Requirements:

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.
• You must be able to perform essential job functions.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.
• All application materials and interview responses must reflect the applicant's own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers for additional information.

Veterans:

• Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.
EXAMINATION INFORMATION

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
  • your score may be lower than deserved.
  • you may be disqualified.
• You may only apply/test once for this posting.
• Your results will be provided via email.

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See the total value of your benefits package by exploring our
Health & Wellness
We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*
Compensation & Financial Planning
We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.
Work/Life Balance
We know there's more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*
Values and Culture
We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.
Employee Perks
Sometimes, it is the little "extras" that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.
For more information on all of these Total Rewards benefits, please visit and click on the benefits box.
*Eligibility rules apply.
01
Do you possess at least one year of full-time professional experience developing, implementing, or evaluating human services, social services, health care services, or health care insurance programs?

• Yes
• No

02
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.
03
You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application or result in a lower-than-deserved score or disqualification. You must complete the application and answer the supplemental questions. Resumes, cover letters, and similar documents will not be reviewed for the purposes of determining your eligibility for the position or to determine your score.
All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions.
Read each question carefully. Determine and select which "Level of Performance" most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training. The "Level of Performance" you choose must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered. In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function.
If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions.
If you have general questions regarding the application and hiring process, please refer to our

• Yes

04
WORK BEHAVIOR 1 - TRAINING AND TECHNICAL ASSISTANCE
Develop and provide training and technical assistance to employees and human service providers to enhance the knowledge of program operations and to help those experiencing difficulty with getting claims processed.
Levels of Performance
Select the "Level of Performance" which best describes your claim.

• A. I have experience developing and providing training and technical assistant to individuals within my organization/agency and with other organizations/agencies to assist with operations or issues.
• B. I have experience developing or providing training to individuals within my organization/agency and with other organizations/agencies.
• C. I have experience providing training to individuals within my organization/agency.
• D. I have NO experience related to this work behavior.

05
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

1. The name(s) of the employer(s) where you gained this experience
2. Your experience developing or providing training
3. Your experience providing technical assistance
4. Who you provided the training/assistance to (individuals within your agency/organization or outside)

06
WORK BEHAVIOR 2 -GATHER AND COMMUNICATE INFORMATION
Receive calls and emails regarding billing related issues, inquiries, or complaints, and respond to questions from providers, legislators, associations, and organizations, based on laws, regulations, and departmental policies, in order to provide a high level of customer service.
Levels of Performance
Select the "Level of Performance" which best describes your claim.

• A.I have experience gathering and communicating information on regulations and regulatory guidance, statements of policy, bulletins, or other policy documents pertinent to human services programs to the professional community.
• B. I have experience gathering information on regulations and regulatory guidance, statements of policy, bulletins, or other policy documents for others to communicate the information.
• C. I have NO experience related to this work behavior.

07