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How much do telecom customer service representative jobs pay per hour?

As of Jun 1, 2026, the average hourly pay for telecom customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Telecom Customer Service Representative, and why are they important?

To thrive as a Telecom Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with CRM software, call center systems, and basic telecom product knowledge is typically required. Patience, active listening, and a customer-focused attitude are crucial soft skills for excelling in this role. These skills and qualities ensure efficient resolution of customer issues, customer satisfaction, and retention in a competitive industry.

What are some common challenges faced by Telecom Customer Service Representatives, and how can they be managed effectively?

Telecom Customer Service Representatives often encounter challenges such as handling high call volumes, addressing complex technical issues, and managing frustrated customers. Effective time management, continuous product training, and strong communication skills are key to overcoming these obstacles. Many companies provide robust support systems, including knowledge bases and escalation procedures, to help representatives resolve issues efficiently. Building resilience and practicing empathy also contribute to a positive customer experience and personal job satisfaction.

What does a Telecom Customer Service Representative do?

A Telecom Customer Service Representative assists customers with inquiries and issues related to telecommunications services such as phone, internet, and cable. They handle billing questions, troubleshoot technical problems, process service requests, and provide information about products and plans. Their goal is to ensure customer satisfaction by resolving concerns efficiently and professionally, often via phone, email, or chat. Representatives may also help customers upgrade services or explain new offerings.

What is the difference between Telecom Customer Service Representative vs Call Center Agent?

AspectTelecom Customer Service RepresentativeCall Center Agent
CredentialsHigh school diploma or equivalent; some roles may require technical certificationsHigh school diploma or equivalent; minimal certifications needed
Work EnvironmentOffice or remote; primarily handling customer inquiries via phone or chatCall centers, remote or on-site; handling inbound/outbound calls across various industries
Employer & IndustryTelecom companies, internet providers, cable servicesVarious industries including telecom, retail, healthcare, and more

Both roles involve customer interaction via phone or chat, but Telecom Customer Service Representatives focus specifically on telecom products and services, often requiring industry-specific knowledge. Call Center Agents may handle a broader range of industries and inquiries. Understanding these differences helps job seekers find the right fit for their skills and career goals.

More about Telecom Customer Service Representative jobs
What cities are hiring for Telecom Customer Service Representative jobs? Cities with the most Telecom Customer Service Representative job openings:
What job categories do people searching Telecom Customer Service Representative jobs look for? The top searched job categories for Telecom Customer Service Representative jobs are:
Telecom Customer Service Representative jobs near you
Infographic showing various Telecom Customer Service Representative job openings in the United States as of May 2026, with employment types broken down into 38% Full Time, 61% Part Time, and 1% Contract. Highlights an 33% Physical, and 67% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Customer Service Representative (CSR) - Telephone Support

Customer Service Representative (CSR) - Telephone Support

INTRATEK COMPUTER INC

Saint Louis, MO

$14.75 - $20/hr

Full-time

Medical, Retirement, PTO

Posted 26 days ago

Job description

Intratek Computer, Inc., a California based company, was founded and incorporated in 1989 as a computer service, support, and networking firm to provide state-of-the-art customized information technology solutions for Federal, State and County agencies, as well as leading private commercial accounts. We have comprehensive experience providing IT support services, including hardware and software support, maintenance and repair, programming, professional staffing, networking, web design and development, and helpdesk implementation and management.

Intratek Computer, Inc. is looking for Customer Service Representative (CST) providing support for Telephone devices both VOPI and Analog.

Employment Details:

  • Customer Service Representative (CSR) - Telephone Support
  • Richland, WA
  • Fulltime
  • Monday through Thursday – 10 hour days
  • Start ASAP

Full Benefits include:

  • Medical
  • Vacation Pay
  • Sick Pay
  • Holidays
  • 401K

TELECOM CSR JOB DESCRIPTION

Provide Tier1 telephone help desk support, including:

  • Completing requests for change to telephone service such as setting up call forwarding, updating line appearances, changes to voicemail, setting up voicemail
  • Work with move coordinator and other Hanford contractors to arrange telephone move/add/changes
  • Act as the first point of contact for customers’ telephone issues
  • Diagnose and resolve telephone issues
  • Working with Voice Engineer, tier 2 and 3 support as needed and coordinate repairs with field support technicians and engineers as appropriate
  • Use Cisco Unity and Cisco Call Manager programs to update telephone information
  • Submit work tickets using the Remedy and ESP ticketing systems
  • Updating Analog telephone data using the COMMIT program

Required Skills

  • High school education or GED
  • 2+ years of experience with Microsoft Office products
  • 2+ years of customer service experience

Desired Skills

  • Experience working in a team environment.
  • Skills in telephone services, verbal communications and customer focused listening, professionalism, leadership and time management.
  • Previous experience working in the call center environment.

Equal Opportunity Employer:

Intratek Computer Inc. is an equal opportunity employer. "All qualified applicants will receive consideration for employment without regard to their race, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, domestic partner status, or medical condition."

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