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Telecom Customer Service Representative Jobs (NOW HIRING)

Domino's

Customer Service Representative (CSR)

Springfield, VT · On-site

$16 - $21.75/hr

Customer Service Representative (CSR) Customer Service Representative: The Customer Service Representative will WOW the customer by making sure they have a positive experience either in the store or ...

Domino's

Customer Service Representative (CSR)

Lee, MA · On-site

$17.25 - $23.50/hr

Customer Service Representative (CSR) Customer Service Representative: 50 West Central Street, Lee MA 01238 The Customer Service Representative will WOW the customer by making sure they have a ...

MCI

Customer Service Representative

Hinesville, GA · On-site

$14.75 - $20/hr

Customer Service Representative MCI is one of the fastest-growing tech-enabled business services ... telecom, technology e-commerce, and financial services. Our contact centers are powered by both on ...

Domino's

Customer Service Representative (CSR)

Walpole, NH · On-site

$14.50 - $19.75/hr

Customer Service Representative (CSR) Customer Service Representative: The Customer Service Representative will WOW the customer by making sure they have a positive experience either in the store or ...

Works Plumbing

CSR / Customer Service Rep

Pacifica, CA · On-site

$18 - $25/hr

Works Plumbing of Pacifica, CA, is to fill part-time and full-time CSR / Customer Service Representative positions to handle client calls regarding their plumbing needs, discuss them with the ...

Works Plumbing

CSR / Customer Service Rep

Pacifica, CA · On-site

$18 - $25/hr

Works Plumbing of Pacifica, CA, is to fill part-time and full-time CSR / Customer Service Representative positions to handle client calls regarding their plumbing needs, discuss them with the ...

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Telecom Customer Service Representative information

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How much do telecom customer service representative jobs pay per hour?

As of Jun 28, 2026, the average hourly pay for telecom customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What does a Telecom Customer Service Representative do?

A Telecom Customer Service Representative assists customers with inquiries and issues related to telecommunications services such as phone, internet, and cable. They handle billing questions, troubleshoot technical problems, process service requests, and provide information about products and plans. Their goal is to ensure customer satisfaction by resolving concerns efficiently and professionally, often via phone, email, or chat. Representatives may also help customers upgrade services or explain new offerings.

What is the highest paid customer service job?

The highest paid customer service roles are often in executive or specialized positions such as Customer Service Directors or Managers in large corporations, with salaries reaching six figures. These roles typically require extensive experience, leadership skills, and sometimes industry-specific certifications, and they oversee large teams or complex customer support operations.

What is the difference between Telecom Customer Service Representative vs Call Center Agent?

AspectTelecom Customer Service RepresentativeCall Center Agent
CredentialsHigh school diploma or equivalent; some roles may require technical certificationsHigh school diploma or equivalent; minimal certifications needed
Work EnvironmentOffice or remote; primarily handling customer inquiries via phone or chatCall centers, remote or on-site; handling inbound/outbound calls across various industries
Employer & IndustryTelecom companies, internet providers, cable servicesVarious industries including telecom, retail, healthcare, and more

Both roles involve customer interaction via phone or chat, but Telecom Customer Service Representatives focus specifically on telecom products and services, often requiring industry-specific knowledge. Call Center Agents may handle a broader range of industries and inquiries. Understanding these differences helps job seekers find the right fit for their skills and career goals.

What are the key skills and qualifications needed to thrive as a Telecom Customer Service Representative, and why are they important?

To thrive as a Telecom Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with CRM software, call center systems, and basic telecom product knowledge is typically required. Patience, active listening, and a customer-focused attitude are crucial soft skills for excelling in this role. These skills and qualities ensure efficient resolution of customer issues, customer satisfaction, and retention in a competitive industry.

Is CSR a good entry level position?

A Telecom Customer Service Representative (CSR) is often considered a good entry-level position because it requires minimal prior experience and provides training in communication, problem-solving, and technical tools. It offers opportunities to develop customer service skills and industry knowledge, which can lead to advancement within the telecommunications field.

What is the highest salary in telecom?

The highest salaries for Telecom Customer Service Representatives can reach around $60,000 to $80,000 annually, especially for those with extensive experience, specialized skills, or supervisory roles. Salaries vary based on location, company, and level of responsibility, with senior or managerial positions earning higher compensation.

What is a telecom customer service representative job description?

A telecom customer service representative handles customer inquiries, resolves service issues, and provides information about telecom products and plans. They often use phone, chat, or email communication channels and require good communication skills, technical knowledge, and familiarity with customer management software. The role typically involves troubleshooting, account management, and ensuring customer satisfaction.

What are some common challenges faced by Telecom Customer Service Representatives, and how can they be managed effectively?

Telecom Customer Service Representatives often encounter challenges such as handling high call volumes, addressing complex technical issues, and managing frustrated customers. Effective time management, continuous product training, and strong communication skills are key to overcoming these obstacles. Many companies provide robust support systems, including knowledge bases and escalation procedures, to help representatives resolve issues efficiently. Building resilience and practicing empathy also contribute to a positive customer experience and personal job satisfaction.
More about Telecom Customer Service Representative jobs
What cities are hiring for Telecom Customer Service Representative jobs? Cities with the most Telecom Customer Service Representative job openings:
What job categories do people searching Telecom Customer Service Representative jobs look for? The top searched job categories for Telecom Customer Service Representative jobs are:
Telecom Customer Service Representative jobs near you
Infographic showing various Telecom Customer Service Representative job openings in the United States as of June 2026, with employment types broken down into 2% As Needed, 81% Full Time, 15% Part Time, and 2% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Customer Service Representative (CSR)

Customer Service Representative (CSR)

Domino's

Springfield, VT • On-site

$16 - $21.75/hr

Full-time

Posted 22 days ago

Domino's rating

4.8

Company rating: 4.8 out of 10

Based on 1,890 frontline employees who took The Breakroom Quiz

18th of 22 rated food delivery companies

Job description

Customer Service Representative (CSR)


Customer Service Representative:

The Customer Service Representative will WOW the customer by making sure they have a positive experience either in the store or over the phone. You will be the face and voice to Domino's customers as the first responder.


Daily Routine:

  • Greet customers and provide them with a positive, engaging experience with your personality, professionalism and performance
  • Take customer orders (in-person or over the phone) working with our technology and Point of Sales System
  • Create a great in-store customer experience by cleaning, preparing, and maintaining the front of the store
  • Ensure orders are organized and accurate.

Necessary Skills:

  • Ability to multi-task/work efficiently under pressure
  • Ability to work in a fast-paced environment - Handle the Rush
  • Effective communication with team members and customers
  • Understand safe food handling, food storage and sanitation
  • Ability to work nights and weekends
  • Excellent customer service skills
  • Ability to take direction from management
  • Must be 16 years of age or older to be considered

What Domino's employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Domino's logo

About Domino's

Sourced by ZipRecruiter

Since 1960, we've grown from just one store to become the #1 pizza company in the world. To get there and continue to go above and beyond, it takes persistent passion, incredible vision, and bold thinking. It takes every one of our employees feeling like they have pizza sauce running through their veins. What's life like at Domino's Whatever your role at Domino’s, you’ll find life here is exciting, enormously fun, and always asks you to think on your feet. If you bring your passion, drive, and a purpose to perform, there are real growth opportunities across the brand. Many people find that what starts as a day job becomes a fulfilling career, surrounded by amazing people who make sure each new day tops the last. That’s what we mean by the power of possible. We are made better together In a Domino’s corporate job, our leaders work hard to create a level playing field where corporate team members can succeed, innovate, and above all, feel like they belong. See how different backgrounds make us better, and how your unique talents could power what’s possible in a Domino’s corporate career.

Industry

Food and beverage stores, real estate and food services and drinking places

Company size

10,000+ Employees

Headquarters location

Ann Arbor, MI, US

View All Domino's Jobs