ZipRecruiter

Log In

1

Telecom Customer Service Representative Jobs (NOW HIRING)

Works Plumbing

CSR / Customer Service Rep

Pacifica, CA · On-site

$18 - $25/hr

Works Plumbing of Pacifica, CA, is to fill part-time and full-time CSR / Customer Service Representative positions to handle client calls regarding their plumbing needs, discuss them with the ...

MCI

Customer Service Representative

Hinesville, GA

$14.75 - $20/hr

Customer Service Representative MCI is one of the fastest-growing tech-enabled business services ... telecom, technology e-commerce, and financial services. Our contact centers are powered by both on ...

MMC Group

Customer Service Representative | CSR

Austin, TX

$15.75 - $21.50/hr

Customer Service Representative (CSR) - Medicaid Provider Support Location : Austin, TX Onsite Position , Local Candidates Only Schedule Availability Required : Candidates must be available to work ...

GX Louisiana

CSR Customer Service Representative

La Place, LA · On-site

$14.50 - $20/hr

Customer Service Representative reports to the Store Manager. The CSR is responsible for assisting the Management Team in the overall operation, cleanliness, maintenance, inventory and cash control ...

next page

Showing results 1-20

People also search for

All JobsTelecom Customer Service Representative Jobs

Telecom Customer Service Representative information

See salary details

$9

$18

$26

How much do telecom customer service representative jobs pay per hour?

As of May 31, 2026, the average hourly pay for telecom customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Telecom Customer Service Representative, and why are they important?

To thrive as a Telecom Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with CRM software, call center systems, and basic telecom product knowledge is typically required. Patience, active listening, and a customer-focused attitude are crucial soft skills for excelling in this role. These skills and qualities ensure efficient resolution of customer issues, customer satisfaction, and retention in a competitive industry.

What are some common challenges faced by Telecom Customer Service Representatives, and how can they be managed effectively?

Telecom Customer Service Representatives often encounter challenges such as handling high call volumes, addressing complex technical issues, and managing frustrated customers. Effective time management, continuous product training, and strong communication skills are key to overcoming these obstacles. Many companies provide robust support systems, including knowledge bases and escalation procedures, to help representatives resolve issues efficiently. Building resilience and practicing empathy also contribute to a positive customer experience and personal job satisfaction.

What does a Telecom Customer Service Representative do?

A Telecom Customer Service Representative assists customers with inquiries and issues related to telecommunications services such as phone, internet, and cable. They handle billing questions, troubleshoot technical problems, process service requests, and provide information about products and plans. Their goal is to ensure customer satisfaction by resolving concerns efficiently and professionally, often via phone, email, or chat. Representatives may also help customers upgrade services or explain new offerings.

What is the difference between Telecom Customer Service Representative vs Call Center Agent?

AspectTelecom Customer Service RepresentativeCall Center Agent
CredentialsHigh school diploma or equivalent; some roles may require technical certificationsHigh school diploma or equivalent; minimal certifications needed
Work EnvironmentOffice or remote; primarily handling customer inquiries via phone or chatCall centers, remote or on-site; handling inbound/outbound calls across various industries
Employer & IndustryTelecom companies, internet providers, cable servicesVarious industries including telecom, retail, healthcare, and more

Both roles involve customer interaction via phone or chat, but Telecom Customer Service Representatives focus specifically on telecom products and services, often requiring industry-specific knowledge. Call Center Agents may handle a broader range of industries and inquiries. Understanding these differences helps job seekers find the right fit for their skills and career goals.

More about Telecom Customer Service Representative jobs
What cities are hiring for Telecom Customer Service Representative jobs? Cities with the most Telecom Customer Service Representative job openings:
What job categories do people searching Telecom Customer Service Representative jobs look for? The top searched job categories for Telecom Customer Service Representative jobs are:
Telecom Customer Service Representative jobs near you
Infographic showing various Telecom Customer Service Representative job openings in the United States as of May 2026, with employment types broken down into 38% Full Time, 61% Part Time, and 1% Contract. Highlights an 33% Physical, and 67% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative CSR

Tile Wholesale

Aurora, CO • On-site

$23 - $27/hr

Full-time

Retirement, PTO

Posted 9 days ago

Job description

Customer Service Representative (CSR) – Aurora, CO Full-Time | On-Site


We are seeking a skilled Customer Service Representative with 2–3 years of CSR experience (tile & stone industry preferred). This role supports daily sales operations and requires accuracy in order processing, strong communication skills, and the ability to manage a high volume of phone calls and emails in a fast-paced wholesale distribution environment.


Key Responsibilities

● Process and enter sales orders accurately and efficiently

● Prepare and follow up on quotes

● Manage high volume of incoming phone calls and customer emails

● Coordinate deliveries and pickups with warehouse team

● Communicate order status, lead times, and backorders

● Handle returns, claims, and issue resolution professionally

● Support outside sales reps on project tracking and specifications

● Verify inventory availability and incoming shipments

● Maintain accurate customer records in ERP system

● Assist with submittals and documentation for commercial projects


Required Qualifications

● 2–3 years experience as a Customer Service Representative (tile/stone preferred)

● Experience with QuickBooks Online required

● Strong multitasking ability in a high-volume environment

● Professional written and verbal communication skills

● Proficiency in Microsoft Office (Excel and Outlook required)

● Experience with SOS Inventory a plus

● Strong organizational skills and attention to detail


Work Schedule & Expectations

● Monday–Friday, 7:30 AM – 4:00 PM

● On-site in Aurora warehouse/office

● Consistent punctuality required; employees are expected to be on time daily

● High responsiveness during business hours


Compensation & Benefits

● $23–$27 per hour depending on experience

● 10 PTO days annually

● 10 company-paid business holidays

● 401(k) plan