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Remote Support Jobs (NOW HIRING)

Canon Medical Systems

Remote Support Engineer -XR/VL

$86K - $138K/yr

Remote Support Engineer -XR/VL - req1697 OVERVIEW The Customer Solutions Center (CSC) Remote Support Engineer plays a critical role in delivering centralized, high-quality remote support for Canon ...

HonorBuilt

Remote Support Technician

Atlanta, GA · Remote

$17/hr

QSR System Support We kindly ask that applicants do not call. All inquiries must be submitted through the application portal. HonorBuilt is an IT services company specializing in restaurants and ...

HonorBuilt

Remote Support Technician

Atlanta, GA · On-site +1

$17/hr

QSR System Support We kindly ask that applicants do not call. All inquiries must be submitted through the application portal. HonorBuilt is an IT services company specializing in restaurants and ...

CGI Inc.

Remote Support Engineer, Junior

Arlington, VA · On-site +1

Remote Support Engineer, Junior Category: Service Desk / End User Services Main location: United States, Virginia, Arlington Position ID:J0925-0625 Employment Type: Full Time Position Description:

TeamLogic IT

Remote Support Technician Tier 3

Woburn, MA · On-site +1

$65K - $85K/yr

Remote Services - Tier 3 TeamLogic IT of Northeastern Massachusetts About Us: We are an IT Managed Services Provider located in Woburn, MA, focused on providing support for small to mid-sized ...

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How much do remote support jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for remote support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Support specialist, and why are they important?

To thrive as a Remote Support specialist, you need strong problem-solving abilities, technical troubleshooting skills, and typically a background in IT or customer support. Familiarity with remote desktop tools, ticketing systems, and common operating systems is essential, and certifications like CompTIA A+ or Microsoft Certified support credentials are often preferred. Excellent communication, patience, and active listening set top performers apart in this role. These skills ensure efficient resolution of technical issues while maintaining a positive customer experience, which is critical for client satisfaction and organizational success.

What is the difference between Remote Support vs Help Desk Technician?

AspectRemote SupportHelp Desk Technician
CredentialsTypically requires certifications like CompTIA A+ or Network+Often requires similar certifications, such as CompTIA A+ or Microsoft Certified
Work EnvironmentProvides technical assistance remotely via phone, chat, or remote access toolsProvides support primarily via phone or in-person, often within an office setting
Employer & Industry UsageUsed across IT, tech support, and customer service industriesCommon in IT, corporate, and customer service sectors

Remote Support and Help Desk Technician roles share similar credentials and work environments, focusing on troubleshooting and resolving technical issues. Remote Support emphasizes remote assistance using remote access tools, while Help Desk Technicians may work on-site or via phone. Both roles are vital in IT support, often overlapping in skills and certifications.

What Are Remote Support Jobs?

Remote support jobs include positions such as remote technical support specialist, information technology support specialist, systems support specialist, and remote help desk support analyst, to name just a few. Your specific responsibilities depend on the field in which you work, and many fields, including business, healthcare, customer service, and education, employ support specialists to answer calls about hardware and software issues. Your duties also depend on the type of support you provide. Your job may focus on server or database problems, or you may work to troubleshoot systems administration issues or answer general customer questions.

What are some common challenges faced by professionals in a Remote Support role, and how can they be addressed?

One common challenge in Remote Support roles is effectively diagnosing and resolving issues without physical access to devices, which requires strong communication skills and proficiency with remote troubleshooting tools. Professionals may also face difficulties managing multiple support tickets simultaneously, making time management and prioritization essential. Building rapport with users remotely can be more challenging than in-person interactions, so maintaining a patient and empathetic approach is crucial. Regular training on new software and staying updated on company protocols also help Remote Support professionals deliver effective assistance.

What is remote support?

Remote support refers to technical assistance provided to users over the internet or other networks, without the need for a technician to be physically present. It typically involves troubleshooting computer issues, software installation, or system maintenance by accessing the user's device remotely. This allows for faster issue resolution and convenience for both the support provider and the end user. Remote support is commonly used in IT helpdesks and customer service environments.
More about Remote Support jobs
What cities are hiring for Remote Support jobs? Cities with the most Remote Support job openings:
What are the most commonly searched types of Support jobs? The most popular types of Support jobs are:
What states have the most Remote Support jobs? States with the most job openings for Remote Support jobs include:
What job categories do people searching Remote Support jobs look for? The top searched job categories for Remote Support jobs are:
Remote Support jobs near you
Infographic showing various Remote Support job openings in the United States as of July 2026, with employment types broken down into 87% Full Time, 9% Part Time, and 4% Contract. Highlights an 51% Physical, 4% Hybrid, and 45% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.
Remote Support Specialist - 3rd Shift

Remote Support Specialist - 3rd Shift

Charles Lea Center

Spartanburg, SC • On-site, Remote

$23.20/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 7 days ago

Job description

Make a Difference Every Day - Join the Charles Lea Center as a Direct Support Professional
Do you have a heart for helping others and a passion for making a meaningful impact? At the Charles Lea Center in Spartanburg, SC, we're seeking a dedicated Remote Support Specialist. In your role, you will support adults where they live, work, and play with their use of assistive/enabling technology.
Please Note: This position requires working from a designated Charles Lea Center location in Spartanburg, SC for overnight monitoring duties. Employees must also be available to travel to other local Charles Lea Center sites as needed during their shift. Applicants should reside in or near the Upstate South Carolina area to meet the on-site response requirements of this role. Please note that relocation assistance is not available for this position.
Third Shift Availability Required
  • 10:00 PM - 07:00 AM

What We Offer:
  • Competitive Pay
  • Paid Training: We'll equip you with everything you need to succeed
  • Outstanding Benefits:
    • Medical, dental, vision, and life insurance
    • 401(k) retirement plan
    • Paid time off (PTO)
    • Sick Leave
    • Tuition reimbursement
    • Free onsite wellness clinic

About the Role:
The Remote Support Specialist works under the guidance of the Enabling Technology Manger with a focus
of supporting adults where they live, work, and play with their use of assistive/enabling technology. The
Remote Support Specialist provides support to individuals and staff of the Charles Lea Center.
While operating remotely they are ensuring the safety and resolution of issues related to
monitoring individuals and the systems in place during the overnight hours. They are also
responsible for ensuring that systems are working correctly and responding to any events that may
arise during the night. This role is critical in maintaining smooth operational workflows and
delivering quality care to the individuals we serve.
Essential Duties:
  • Assist with monitoring of support technologies used with programs (Simply Home, Ring, etc.).
  • Responds to all alerts that are generated by remote support systems. (This means text, email, or phone call)
  • Follow specific backup plans in case of emergency or incident that may occur in the night.
  • Serves as an advocate for people's independence and choices.
  • Trouble shoots, repairs, or coordinate the repairs of technology devices that are not functioning properly.
  • Models' person-centered thinking continually.
  • Attend team meetings as appropriate.
  • Completes appropriate documentation timely.
  • Attends any required training related to updates to current technology and/or new assistive technology
    products.
  • Provide remote troubleshooting and resolution of technical issues related to hardware, and network
    connectivity.
  • Ensure cameras and other innovative service technology function properly by conducting walkthrough tests
    and calls.
  • Documenting on an hourly and nightly basis on any events such as incidents or technical outages throughout
    the night.
  • Conduct Fire drills based on staff schedule.
  • Travel to locations during the night to conduct tests on systems and checks.
  • Act as the primary point of contact for individuals through the night and act as the first responder for the
    area they are located in.
  • Maintain a high level of professionalism and customer service while handling issues.
    Communicate key technical information to innovative service staff and managers.

What You'll need:
  • Minimum of High School Diploma.
  • Experience in Microsoft OS, Apple IOS, & Android platforms required.
  • Experience in using applications such as Teams, Ring, Wyze, Word, Outlook, Excel.
  • Preferred, one year's experience in technology-based work or monitoring.
  • Able to follow detailed instructions and work independently with guidance from Supervision.
  • Must be self-motivated.
  • General understanding of Person-Centered Thinking plus good communication skills and
    works effectively as part of a team.
  • Professional, dependable, creative, and team oriented

Work Environment:
CLC will provide the remote staff with the devices needed to complete all remote monitoring duties. All
devices will have all systems and apps downloaded and installed, ensuring that they are working properly.
Staff will work in and out of Remote home locations while traveling through the night.
Devices supplied: iPhone, laptop, tablet, binder, bookbag, flashlight, and charging cables for all devices.
Device Storage:
All devices are to be stored at the main remote monitoring location after each shift. Staff should not take
devices home this allows for the devices to be available for services such as updating and/or replacement.
Physical Demands:
The physical demands described here are representative of those that must be met by employees to
successfully perform the essential functions of the job. Reasonable accommodations may be made to
enable employee with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk, sit, and visit inside homes to perform tasks such as test and troubleshooting technology. This position may require the ability to lift at minimum lift 50 pounds or more, as well as assist with transferring and positioning individuals, as necessary to meet the needs of those served.
Travel:
The job entails travelling to various locations in Spartanburg County and occasionally other areas within
the state during the night hours. The remote monitoring staff will work on 3rd shift, monitoring the
Remote monitoring homes in SC.
Charles Lea Center is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any status protected by applicable federal, state, or local law. Reasonable accommodations are available for qualified individuals with disabilities throughout the application process.
Ready to Apply?
If you're ready to make a difference and grow in a meaningful career, we'd love to meet you! Fill out our quick, mobile-friendly application today and take the first step toward joining a team that's changing lives.

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