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Sevita

Direct Support _ Remote Supports Monitor

Lafayette, IN · On-site +1

$14.50 - $17.50/hr

Remote Support: Provides indirect supervision, support or assistance in accordance with individual service or program plans; assists with socialization and behavioral development. * Remote Records:

10Beauty

Technical Support Engineer

Burlington, MA · Remote

We are seeking to hire our first Technical Support Engineer for Level 1 support at 10Beauty. This ... Guide members and field personnel through troubleshooting steps via phone, chat, video, and remote ...

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$44

How much do remote support jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for remote support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Support specialist, and why are they important?

To thrive as a Remote Support specialist, you need strong problem-solving abilities, technical troubleshooting skills, and typically a background in IT or customer support. Familiarity with remote desktop tools, ticketing systems, and common operating systems is essential, and certifications like CompTIA A+ or Microsoft Certified support credentials are often preferred. Excellent communication, patience, and active listening set top performers apart in this role. These skills ensure efficient resolution of technical issues while maintaining a positive customer experience, which is critical for client satisfaction and organizational success.

What is the difference between Remote Support vs Help Desk Technician?

AspectRemote SupportHelp Desk Technician
CredentialsTypically requires certifications like CompTIA A+ or Network+Often requires similar certifications, such as CompTIA A+ or Microsoft Certified
Work EnvironmentProvides technical assistance remotely via phone, chat, or remote access toolsProvides support primarily via phone or in-person, often within an office setting
Employer & Industry UsageUsed across IT, tech support, and customer service industriesCommon in IT, corporate, and customer service sectors

Remote Support and Help Desk Technician roles share similar credentials and work environments, focusing on troubleshooting and resolving technical issues. Remote Support emphasizes remote assistance using remote access tools, while Help Desk Technicians may work on-site or via phone. Both roles are vital in IT support, often overlapping in skills and certifications.

What Are Remote Support Jobs?

Remote support jobs include positions such as remote technical support specialist, information technology support specialist, systems support specialist, and remote help desk support analyst, to name just a few. Your specific responsibilities depend on the field in which you work, and many fields, including business, healthcare, customer service, and education, employ support specialists to answer calls about hardware and software issues. Your duties also depend on the type of support you provide. Your job may focus on server or database problems, or you may work to troubleshoot systems administration issues or answer general customer questions.

What are some common challenges faced by professionals in a Remote Support role, and how can they be addressed?

One common challenge in Remote Support roles is effectively diagnosing and resolving issues without physical access to devices, which requires strong communication skills and proficiency with remote troubleshooting tools. Professionals may also face difficulties managing multiple support tickets simultaneously, making time management and prioritization essential. Building rapport with users remotely can be more challenging than in-person interactions, so maintaining a patient and empathetic approach is crucial. Regular training on new software and staying updated on company protocols also help Remote Support professionals deliver effective assistance.

What is remote support?

Remote support refers to technical assistance provided to users over the internet or other networks, without the need for a technician to be physically present. It typically involves troubleshooting computer issues, software installation, or system maintenance by accessing the user's device remotely. This allows for faster issue resolution and convenience for both the support provider and the end user. Remote support is commonly used in IT helpdesks and customer service environments.
More about Remote Support jobs
What cities are hiring for Remote Support jobs? Cities with the most Remote Support job openings:
What are the most commonly searched types of Support jobs? The most popular types of Support jobs are:
What states have the most Remote Support jobs? States with the most job openings for Remote Support jobs include:
What job categories do people searching Remote Support jobs look for? The top searched job categories for Remote Support jobs are:
Remote Support jobs near you
Infographic showing various Remote Support job openings in the United States as of May 2026, with employment types broken down into 1% Locum Tenens, 3% As Needed, 25% Full Time, 56% Part Time, 14% Contract, and 1% Nights. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.
Direct Support _ Remote Supports Monitor

Direct Support _ Remote Supports Monitor

Sevita

Lafayette, IN • On-site, Remote

$14.50 - $17.50/hr

Full-time, Part-time

Posted 25 days ago

Sevita Health rating

5.8

Company rating: 5.8 out of 10

Based on 269 frontline employees who took The Breakroom Quiz

762nd of 869 rated healthcare providers

Job description

SUMMARY
The DSP Remote Supports is responsible for providing indirect virtual support with the use of remote supports technology, typically supporting up to 16 individuals in a residential, facility and/or natural home setting.
The DSP Remote Supports is responsible to provide remote supports/virtual assistance in accordance with individual service or program plans that may include socialization, health maintenance, medication administration and skill or behavioral development.
The DSP Remote Supports may work fulltime or part-time and will work out of a designated or approved work-site daily. This is not a WFH (work from home) position.
ESSENTIAL JOB FUNCTIONS
To perform this job successfully, an individual must be able to satisfactorily perform each essential function listed below.
Services and Supports
  1. Remote Support: Provides indirect supervision, support or assistance in accordance with individual service or program plans; assists with socialization and behavioral development.
  2. Remote Records: Accurately documents progress and activity; reviews records and logs to stay abreast of changes in service plans; maintains confidentiality; accurately and timely completes billing documentation as applicable.
  3. Remote Relationships: Maintains healthy and professional relationships with individuals, friends, families, guardians and case managers; greets family members and other visitors; implements Sevita Customer Service Standards.
  4. Remote Reporting: Reports any instance of alleged abuse or neglect according to internal and external standards; reports medical, behavioral and other incidents in accordance with Sevita policy and external requirements.
  5. Rights: Maintains confidentiality, respects the rights of persons being served, according to applicable the bill of rights; practices universal precautions; assists individuals in exercising their rights.

Health Care
  1. Appointments: May assist individuals with medical appointments reminders and obtaining emergency medical care; relays orders and information to and from medical providers as required remotely.
  2. Medications: If assigned, accurately observes and documents the self-administering of medications and treatments; promptly reports administration errors remotely.
  3. General Health Care: Remotely monitors individual's health and well-being; documents health concerns and/or concerns with medical supplies and equipment; communicates with nurse or supervisor as appropriate; calls 911 in the event of emergency; follows individual health care directives.

Employment Responsibilities:
  1. Training: Attends orientation and on-going training as directed; participates in monthly staff meetings.
  2. Employee Scheduling: Works scheduled hours; arrives for work on time; stays on shift until replacement arrives; notifies supervisor in advance when unable to work as scheduled or as soon as possible after the designated start time; may fill in for other shifts where required without causing unapproved overtime, or in the event of emergency.
  3. Teamwork: Works together with others, values others contributions; is courteous; communicates openly; listens; and shows respect to others.
  4. Workplace Safety: Every employee plays a role in developing and maintaining a safe workplace; complies with all established safety policies, procedures, and rules; reports unsafe hazards to their supervisor and participates in safety related training or activities

Monitoring Technology
  1. Dashboard: Continual monitoring of the approved technology dashboard(s) of assigned individuals during service hours.
  2. Protocols: Following protocols and parameters for sending notifications for each individual to the designated contacts.
  3. Communication: Notification to all designated contacts of issues via email, text or phone calls of all issues during service hours.
  4. Drills: May participate in technology drills and systems checks to ensure that all technology is functioning properly.
  5. Emergency: Immediate notification to all designated contacts in the event of a systems failure, malfunctioning sensors or power outage.

  • Performs other related duties and activities as required.

SUPERVISORY RESPONSIBILITIES
  • None

Minimum Knowledge and Skills required for the Job
The requirements listed below are representative of the knowledge, skill, and/or abilities required to perform the job.
Education and Experience:
  • High school diploma or equivalent preferred
  • Six months of experience in human services preferred
  • Must be 18 years of age.

Certificates, Licenses, and Registrations:
  • None

Other Skills and Abilities:
  • Experience and knowledge of Microsoft Excel
  • Ability to multi-task and operate from multiple computer screens, tablets etc.
  • Must have excellent verbal and written communication skills

Other Requirements:
  • Previous experience as a Direct Support Professional and/or caregiver
  • Travel as needed

Physical Requirements:
Normal Office Work, Data Entry: Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met
AMERICANS WITH DISABILITIES ACT STATEMENT
External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job functions either unaided or with assistance of a reasonable accommodation to be determined on a case by case basis via the interactive process.

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About Sevita

Sourced by ZipRecruiter

Sevita is a leading provider of home and community-based specialized health care. We believe that everyone deserves to live a full, more independent life. We provide people with quality services and individualized support that leads to growth and independence, regardless of the physical, intellectual, or behavioral challenges they face. We've made this our mission for more than 50 years. And today, our 40,000 team members continue to innovate and enhance care for the 50,000 individuals we serve. We're an Equal Opportunity Employer, including disability/vets. Sevita is a leading provider of home and community-based specialized health care, similar companies include Brookedale Senior Living, A New Hope, and North Star.

Industry

Nursing and residential care facilities

Company size

10,000+ Employees

Headquarters location

Boston, MA, US

Year founded

1980

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