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Remote Support Jobs (NOW HIRING)

ManTech International

Remote Support Technician

Mclean, VA · On-site +1

$21.75 - $29.75/hr

MANTECH seeks a motivated, career-oriented, and customer-focused Remote Support Technician to join our team in McLean, VA . In this role, you will work collaboratively in a 24/7 operational team to ...

Canon Medical Systems

Remote Support Engineer -XR/VL

$86K - $138K/yr

Remote Support Engineer -XR/VL - req1697 OVERVIEW The Customer Solutions Center (CSC) Remote Support Engineer plays a critical role in delivering centralized, high-quality remote support for Canon ...

CGI Inc.

Remote Support Engineer, Junior

Arlington, VA · On-site +1

Remote Support Engineer, Junior Category: Service Desk / End User Services Main location: United States, Virginia, Arlington Position ID:J0925-0625 Employment Type: Full Time Position Description:

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How much do remote support jobs pay per hour?

As of Jun 29, 2026, the average hourly pay for remote support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Support specialist, and why are they important?

To thrive as a Remote Support specialist, you need strong problem-solving abilities, technical troubleshooting skills, and typically a background in IT or customer support. Familiarity with remote desktop tools, ticketing systems, and common operating systems is essential, and certifications like CompTIA A+ or Microsoft Certified support credentials are often preferred. Excellent communication, patience, and active listening set top performers apart in this role. These skills ensure efficient resolution of technical issues while maintaining a positive customer experience, which is critical for client satisfaction and organizational success.

What is the difference between Remote Support vs Help Desk Technician?

AspectRemote SupportHelp Desk Technician
CredentialsTypically requires certifications like CompTIA A+ or Network+Often requires similar certifications, such as CompTIA A+ or Microsoft Certified
Work EnvironmentProvides technical assistance remotely via phone, chat, or remote access toolsProvides support primarily via phone or in-person, often within an office setting
Employer & Industry UsageUsed across IT, tech support, and customer service industriesCommon in IT, corporate, and customer service sectors

Remote Support and Help Desk Technician roles share similar credentials and work environments, focusing on troubleshooting and resolving technical issues. Remote Support emphasizes remote assistance using remote access tools, while Help Desk Technicians may work on-site or via phone. Both roles are vital in IT support, often overlapping in skills and certifications.

What Are Remote Support Jobs?

Remote support jobs include positions such as remote technical support specialist, information technology support specialist, systems support specialist, and remote help desk support analyst, to name just a few. Your specific responsibilities depend on the field in which you work, and many fields, including business, healthcare, customer service, and education, employ support specialists to answer calls about hardware and software issues. Your duties also depend on the type of support you provide. Your job may focus on server or database problems, or you may work to troubleshoot systems administration issues or answer general customer questions.

What are some common challenges faced by professionals in a Remote Support role, and how can they be addressed?

One common challenge in Remote Support roles is effectively diagnosing and resolving issues without physical access to devices, which requires strong communication skills and proficiency with remote troubleshooting tools. Professionals may also face difficulties managing multiple support tickets simultaneously, making time management and prioritization essential. Building rapport with users remotely can be more challenging than in-person interactions, so maintaining a patient and empathetic approach is crucial. Regular training on new software and staying updated on company protocols also help Remote Support professionals deliver effective assistance.

What is remote support?

Remote support refers to technical assistance provided to users over the internet or other networks, without the need for a technician to be physically present. It typically involves troubleshooting computer issues, software installation, or system maintenance by accessing the user's device remotely. This allows for faster issue resolution and convenience for both the support provider and the end user. Remote support is commonly used in IT helpdesks and customer service environments.
More about Remote Support jobs
What cities are hiring for Remote Support jobs? Cities with the most Remote Support job openings:
What are the most commonly searched types of Support jobs? The most popular types of Support jobs are:
What states have the most Remote Support jobs? States with the most job openings for Remote Support jobs include:
What job categories do people searching Remote Support jobs look for? The top searched job categories for Remote Support jobs are:
Remote Support jobs near you
Infographic showing various Remote Support job openings in the United States as of June 2026, with employment types broken down into 99% Full Time, and 1% Part Time. Highlights an 37% Physical, 3% Hybrid, and 60% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.

Remote Support Professional

Hope Haven, Inc.

Spirit Lake, IA • On-site, Remote

$17.25 - $22.25/hr

Part-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 8 days ago

Job description

Hope Haven is an accredited resource for disability services and advocacy. We offer service programs and support to meet a broad range of needs for children, adults, and families - from physical, mental, and intellectual to residential, vocational, and spiritual.
Remote Support Professional
This is NOT a work from home position- Location is in Spirit Lake, IA
Shift
  • 1 part time days position

Duties and Responsibilities:
  • A belief that individuals with a disability can fully participate in societal roles, alongside community members without disabilities. Maximizing opportunities for the development of individual relationships with community members.
  • Provide support and training to individuals as identified in the service plan, and assure individual's physical and mental needs are being cared for, which may include hygiene, bathing/showering, toileting, escort, transition time, and meal time assistance.
  • Teach self-control and self-management skills in accordance with departmental training.
  • Complete documentation requirements (client logs, charts) as determined by the Service Plan and regulations at the end of the shift or within 24 hours with supervisor approval.
  • Support individuals in developing and carrying out a daily schedule of activities tailored to meet the needs of the person being supported.
  • Assist individuals in arranging necessary appointments and transportation as needed and assure the appropriate documentation has been completed
  • Promote personal safety and safety measures among team and clients being supported. Follow all safety procedures.
  • Be a TEAM PLAYER by promoting positive communication and working relationships with all team members and the community.
  • Complete all established training and courses within established timelines.
  • Support individuals with complex needs in community settings.
  • Be awake at all times to provide support through monitoring alerts from the technology and/ or to provide direct virtual support to individuals as scheduled or needed.
  • Responds to urgent requests from individual served, and as needed escalates to dispatching of back-up in person staffing

Benefits:
  • Health Insurance coverage by Wellmark Blue Cross Blue Shield
  • Free $15,000 Term Life Insurance Policy
  • 403B Retirement Plan with 8% employer match after one year
  • Flex Spending - put aside pretax dollars used for medical & dependent care reimbursement.
  • Supplemental Benefits: Accident, Critical Illness, Dental, Vision, Short Term Disability, Long Term Disability, and Voluntary Life.
  • Paid Time Off (PTO) and Temporary Medical Leave (TML)
  • Holidays based on status of employment
  • Bereavement Leave
  • Military Leave
  • Jury Duty
  • Employee Assistance Program (EAP)
  • FMLA (Family Medical Leave Act)
  • Student Loan Forgiveness (PSLF Program)
  • BVU Partnership Educational Benefits
  • Pay on Demand with Dayforce Wallet

Requirements:
  • High School Diploma required.
  • Good communication (verbal and written), organizational and leadership skills.
  • Computer literate or have basic knowledge computer skills (willing to learn Excel if unfamiliar).
  • Ability to exercise sound judgment in making decisions.
  • Ability to complete Hope Haven courses and/or required orientation training and all other agency requirements.
  • Valid Class C driver's license required
  • Ability to pass a health assessment at time of hire and ability to maintain up to date health assessment as requested per regulations.
  • Clearance from all applicable background checks as required by service standards.
  • Provide proof of state minimum liability insurance coverage.

If this all sounds like a good fit, you are here for a reason. Apply today. We offer competitive compensation, benefits, and scheduling. And you'll be able to put your gifts to good use, which comes with its own amazing rewards.

Apply