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Remote Root Cause Analysis Jobs (NOW HIRING)

Global Channel Management

Remote Business Financial Systems Cloud FinOps Atlanta, Georgia, United States $ 39.00 - 40.00 (US ... Perform root cause analysis through research and data analysis to determine efficient and customer ...

Cayuse Holdings

ITSM Incident Response Analyst

$30 - $39/hr

Remote Type: Independent Contract - Corp to Corp/1099 Start Date: ASAP Pay Rate: $30-39/hr ... Oversee incident documentation, ensuring accuracy within RCA (Root cause analysis) and undertake an ...

AVI-SPL

Senior Technical Support Engineer

The Senior Technical Support Engineer serves as an escalation point for complex AV and UC issues, providing advanced remote troubleshooting, root cause analysis, and mentorship to other engineers.

CEDENT

Sr Data Analyst

$40 - $60/hr

Data QA Analyst -100% Remote (EST Hours) The client is looking for a Data QA Analyst to join the ... Perform root cause analysis on data issues and recommend data quality controls to resolve gaps ...

REVASCENT LLC

AR Specalist

Meridian, ID · On-site +1

$18 - $25/hr

Root-Cause Analysis * Categorize denials (coding, eligibility, authorization, bundling ... Remote or hybrid based on company structure. * May require occasional payer calls or joint review ...

Tailored Management

Sr System Analyst

Seattle, WA · Remote

$105.63 - $120.56/hr

Remote Anywhere in the U.S. (Must work PST hours) Timings: 40 hours/week, PST hours (85 or 96 PST ... Triages, prioritizes, and resolves complex operational issues, conducts root-cause analysis and ...

Upstart

Staff Data Analyst

OR · On-site +1

$61.90K - $81.90K/yr

Experience conducting root cause analysis, defining performance metrics, and delivering data-driven ... Remote Travel requirements As a digital first company, the majority of your work can be ...

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$64.5K

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How much do remote root cause analysis jobs pay per year?

As of Jun 4, 2026, the average yearly pay for remote root cause analysis in the United States is $82,500.00, according to ZipRecruiter salary data. Most workers in this role earn between $73,500.00 and $91,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Root Cause Analysis Specialist, and why are they important?

To excel as a Remote Root Cause Analysis Specialist, you need strong analytical thinking, problem-solving abilities, and a background in the relevant technical field, often supported by certifications like Six Sigma or ITIL. Familiarity with diagnostic tools, data analysis software, and incident management systems is typically required. Exceptional communication, attention to detail, and the ability to collaborate effectively across remote teams are vital soft skills. These competencies are crucial for accurately identifying underlying issues, implementing effective solutions, and minimizing business disruptions in a distributed work environment.

What are some typical challenges faced when conducting remote root cause analysis, and how can they be addressed?

A common challenge in remote root cause analysis is the lack of immediate physical access to affected equipment or environments, which can make it harder to gather firsthand data. This often requires reliance on digital tools, detailed documentation, and effective communication with on-site personnel. Building strong collaboration skills and leveraging technologies like video conferencing, remote monitoring, and shared documentation platforms can help overcome these obstacles. Proactive communication and standardized reporting also ensure all team members are aligned throughout the investigation process.

What is remote root cause analysis?

Remote root cause analysis is a problem-solving method used to identify the underlying causes of issues or failures in systems, processes, or products, conducted from a remote location rather than on-site. This approach typically utilizes digital tools, such as video conferencing, remote monitoring software, and data analysis platforms, to investigate problems, gather evidence, and collaborate with stakeholders. Remote root cause analysis allows organizations to resolve issues efficiently without the need for physical presence, saving time and resources while maintaining accuracy in problem identification.

What is the difference between Remote Root Cause Analysis vs Remote Quality Analyst?

AspectRemote Root Cause AnalysisRemote Quality Analyst
CredentialsAnalytical skills, problem-solving certifications, industry-specific knowledgeQuality assurance certifications, analytical skills, industry standards
Work EnvironmentData analysis, investigation, cross-department collaborationTesting, process evaluation, report documentation
Industry UsageManufacturing, IT, healthcare, engineeringSoftware, manufacturing, customer service, healthcare
Search & Comparison IntentUnderstanding problem-solving roles, analytical positionsQuality assurance roles, process improvement

Remote Root Cause Analysis focuses on identifying underlying issues in processes or systems through investigation and data analysis, often requiring technical and analytical skills. Remote Quality Analysts primarily evaluate products or services to ensure quality standards are met, emphasizing testing and process evaluation. While both roles involve analysis, Root Cause Analysis is more investigative, whereas Quality Analysts focus on quality assurance and compliance.

More about Remote Root Cause Analysis jobs
What cities are hiring for Remote Root Cause Analysis jobs? Cities with the most Remote Root Cause Analysis job openings:
What are the most commonly searched types of Root Cause Analysis jobs? The most popular types of Root Cause Analysis jobs are:
What states have the most Remote Root Cause Analysis jobs? States with the most job openings for Remote Root Cause Analysis jobs include:
What job categories do people searching Remote Root Cause Analysis jobs look for? The top searched job categories for Remote Root Cause Analysis jobs are:
Remote Root Cause Analysis jobs near you
Infographic showing various Remote Root Cause Analysis job openings in the United States as of May 2026, with employment types broken down into 55% Full Time, 37% Part Time, 1% Temporary, and 7% Contract. Highlights an 91% Physical, 4% Hybrid, and 5% Remote job distribution, with an average salary of $82,500 per year, or $39.7 per hour.

ITSM Incident Response Analyst

Cayuse Holdings

Boston, MA • Remote

$30 - $39/hr

Other

This job post has expired today. Applications are no longer accepted.

Job description

Overview

Job Title: ITSM Incident Response Analyst

Location: Remote

Type: Independent Contract - Corp to Corp/1099

Start Date: ASAP

Pay Rate: $30-39/hr (Independent Contract)

Contract Length: throughAugust 31

Responsibilities

Serve as a member of the ITSM Service Now Incident Response team as an Analyst supporting the Incident Response Management team:

  • Support and respond to incidents working with the the Service Desk and Desktop support teams

  • Oversee incident documentation, ensuring accuracy within RCA (Root cause analysis) and undertake an immediate effort to restore a failed IT application

  • Assist with managing critical events, which includes; facilitating triage calls to engage technical support teams, coordinating service restoration activities, and communicating all relevant details to key business and client stakeholders

  • Ensuring that our ITIL aligned Incident Management processes are followed so that event management is consistent throughout the organization & the Incident lifecycle

  • Documenting all details related to Major Incidents; persons & teams engaged, service restoration activities, associated results, root cause results, preventative action items, for Problem Management

Qualifications

The ideal candidate would have strong Service Now skills in administration, report generation and operations. Experience in managing incident escalations and response. ITIL and ITSM certifications a plus.

Minimum Qualifications:

  • 3-5 years experience working in a Service Now environment supporting > 1000 users

  • High school diploma or equivalent and/or 8 years of equivalent work experience

Preferred Qualifications:

  • Bachelor's degree or technical training in Computer Science, Information Systems Management preferred

  • ITIL and Service Now certifications a plus.

Skills needed:

  • Self starter

  • Service Now administration, reporting and user experience required.

  • Leadership Skills:

  • Leading technical bridge calls

  • Translating technical language into executive updates

  • Driving root cause analysis (RCA) documentation

  • Automation & Reporting

  • Creating dashboards and KPI's

  • Incident trend analysis

  • Post-incident reporting

  • Basic Infrastructure & Architecture Knowledge

  • Window/Linux server environments

  • Cloud Platforms (AWS/Azure)

  • Network Fundamentals (DNS, VPN, Firewalls, internet circuits)

  • Application tiers (web, app, database)

  • Email relay and message systems

  • Monitoring & Observability Tools

  • Datadog and X-Matters

  • ITSM Platform Experience

  • ServiceNow (incident, problem, change management modules)

  • Jira Service Management

  • SLA management & reporting

  • Incident prioritization (P1/P2 frameworks)

  • ITIL Process Experience

  • Incident Management

  • Major Incident Management

  • Change Management

  • Problem Management

  • Soft Skills

  • Self-motivation

  • Time management

  • Decision-making

  • Adaptability

  • Accountability

Other Duties: Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Cayuse is an Equal Opportunity Employer. All employment decisions are based on merit, qualifications, skills, and abilities. All qualified applicants will receive consideration for employment in accordance with any applicable federal, state, or local law.

Pay Range

USD $30.00 - USD $39.00 /Hr.

Submit a Referral (https://careers-cayuseholdings.icims.com/jobs/3902/itsm-incident-response-analyst/job?mode=apply&apply=yes&in_iframe=1&hashed=-1834356743)

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Join ourTalent Community (https://join.cayuseholdings.com/join/talentcommunity/form) orLanguage Services Talent Community (https://join.cayuseholdings.com/ls/talentcommunity/form) and be among the first to discover exciting new possibilities!

Location US-

ID 2026-3902

Category Information Technology

Position Type Independent Contractor

Remote Yes

Clearance Required None

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