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Remote Root Cause Analysis Jobs in Virginia (NOW HIRING)

Riverside

Compliance Analyst RMG

Newport, VA · Remote

$57K - $78K/yr

... remote work eligible for candidates residing in the following states: FL, GA, ID, KS, KY, MS, NC ... This position serves as subject matter expert to coordinate review and root cause analysis of ...

Sentara Healthcare

Pharmacy IT Solutions Manager

Norfolk, VA · On-site +1

$63 - $74/hr

... root cause analysis, and ensure successful project execution. This position also supports inbound ... For positions that are available as remote work, Sentara Health employs associates in the following ...

Maximus

Senior System Administrator

VA · On-site +1

$86K - $116K/yr

... and root cause analysis for ServiceNow platform issues and IT service disruptions, documenting ... remote Minimum Requirements TCS220, T4, Band 7 #TSTECH EEO Statement Maximus is an equal ...

Maximus

Senior System Administrator

VA · On-site +1

$86K - $116K/yr

... and root cause analysis for ServiceNow platform issues and IT service disruptions, documenting ... remote Minimum Requirements TCS220, T4, Band 7 #TSTECH EEO Statement Maximus is an equal ...

Maximus

M365 Platform Engineer

VA · On-site +1

... City Remote Country United States Working time Full-time Description & Requirements Maximus is a ... root cause analysis, and complex incident resolution in coordination with incident management and ...

Maximus

CIC Manager

VA · On-site +1

... root cause analysis (RCA), documenting findings and driving corrective actions to prevent ... Remote #techjobs #clearance #veteranspage Minimum Requirements TCS221, T5, Band 8 EEO Statement ...

ICF

Manager, Data Analytics - Remote

Reston, VA · Remote

... root cause analysis, and AI-enabled analytics. * Ensure data sharing, API integration, and data access models are secure, governed, auditable, and aligned with privacy, cybersecurity, and compliance ...

Epitec

Customer Care Specialist - Remote

Reston, VA · On-site +1

$35 - $40/hr

Remote - Teams hours are 7:30am - 8pm EST. Must be available to work an 8 hour shift within those ... Take a hands-on approach to lead resolution and root cause analysis of assigned customer service ...

Steampunk

Cloud Architect

Mclean, VA · On-site +1

$130K - $215K/yr

Perform root cause analysis on complex business processes and technical components. * Ensuring that systems are safe and secure against cybersecurity threats * Identifying technical problems ...

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All JobsRoot Cause Analysis JobsRemote Root Cause Analysis JobsRemote Root Cause Analysis Jobs in Virginia

Remote Root Cause Analysis information

What are the key skills and qualifications needed to thrive as a remote root cause analysis specialist, and why are they important?

To excel as a Remote Root Cause Analysis Specialist, you need strong analytical thinking, problem-solving abilities, and a background in the relevant technical field, often supported by certifications like Six Sigma or ITIL. Familiarity with diagnostic tools, data analysis software, and incident management systems is typically required. Exceptional communication, attention to detail, and the ability to collaborate effectively across remote teams are vital soft skills. These competencies are crucial for accurately identifying underlying issues, implementing effective solutions, and minimizing business disruptions in a distributed work environment.

What is the difference between Remote Root Cause Analysis vs Remote Quality Analyst?

AspectRemote Root Cause AnalysisRemote Quality Analyst
CredentialsAnalytical skills, problem-solving certifications, industry-specific knowledgeQuality assurance certifications, analytical skills, industry standards
Work EnvironmentData analysis, investigation, cross-department collaborationTesting, process evaluation, report documentation
Industry UsageManufacturing, IT, healthcare, engineeringSoftware, manufacturing, customer service, healthcare
Search & Comparison IntentUnderstanding problem-solving roles, analytical positionsQuality assurance roles, process improvement

Remote Root Cause Analysis focuses on identifying underlying issues in processes or systems through investigation and data analysis, often requiring technical and analytical skills. Remote Quality Analysts primarily evaluate products or services to ensure quality standards are met, emphasizing testing and process evaluation. While both roles involve analysis, Root Cause Analysis is more investigative, whereas Quality Analysts focus on quality assurance and compliance.

What are some typical challenges faced when conducting remote root cause analysis, and how can they be addressed?

A common challenge in remote root cause analysis is the lack of immediate physical access to affected equipment or environments, which can make it harder to gather firsthand data. This often requires reliance on digital tools, detailed documentation, and effective communication with on-site personnel. Building strong collaboration skills and leveraging technologies like video conferencing, remote monitoring, and shared documentation platforms can help overcome these obstacles. Proactive communication and standardized reporting also ensure all team members are aligned throughout the investigation process.

What is remote root cause analysis?

Remote root cause analysis is a problem-solving method used to identify the underlying causes of issues or failures in systems, processes, or products, conducted from a remote location rather than on-site. This approach typically utilizes digital tools, such as video conferencing, remote monitoring software, and data analysis platforms, to investigate problems, gather evidence, and collaborate with stakeholders. Remote root cause analysis allows organizations to resolve issues efficiently without the need for physical presence, saving time and resources while maintaining accuracy in problem identification.
What are the most commonly searched types of Root Cause Analysis jobs in Virginia? The most popular types of Root Cause Analysis jobs in Virginia are:
What are popular job titles related to Remote Root Cause Analysis jobs in Virginia? For Remote Root Cause Analysis jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Remote Root Cause Analysis jobs in Virginia look for? The top searched job categories for Remote Root Cause Analysis jobs in Virginia are:
What cities in Virginia are hiring for Remote Root Cause Analysis jobs? Cities in Virginia with the most Remote Root Cause Analysis job openings:
Remote Root Cause Analysis jobs near you
Infographic showing various Remote Root Cause Analysis job openings in Virginia as of July 2026, with employment types broken down into 83% Full Time, 14% Part Time, and 3% Contract. Highlights an 83% Physical, 4% Hybrid, and 13% Remote job distribution.

Technical Support Engineer

PwrQ Holdings LLC

Richmond, VA • On-site, Remote

Other

Posted 16 days ago

Job description

Description

The Technical Support Engineer serves as the primary technical escalation point within Forgent Power's Service organization, responsible for advanced diagnostics, root cause analysis, and resolution of complex equipment issues. This role partners closely with Technical Support & Warranty Specialists to receive fully defined cases, perform in depth technical evaluation, guide remote and on-site troubleshooting activities, and drive permanent corrective actions. Success requires strong engineering judgment, deep product knowledge, and the ability to translate complex technical issues into clear, actionable solutions.


Key Responsibilities

  • Advanced Diagnostics & Root Cause Analysis
  • Lead complex technical investigations across electrical systems, identifying root causes and validating corrective actions beyond initial symptom resolution.
  • Escalation Resolution Leadership
  • Serve as the primary escalation point for issues that cannot be resolved at Tier 1; take ownership of technically complex or repeat failures until closure.
  • Engineering & Manufacturing Feedback Loop
  • Translate field failures into actionable insights for product engineering and manufacturing quality teams to drive permanent corrective actions.
  • Standard Development & Technical Guidance
  • Develop troubleshooting procedures, diagnostic playbooks, and technical standards to improve first-time fix rates across the service organization.
  • Knowledge Base Contribution: Meticulously document technical root causes and resolution steps in Salesforce to continuously build out the internal service engineering knowledge base.

Qualifications


Education

Bachelor's degree in Electrical or Mechanical Engineering (or related field) preferred; equivalent

experience in engineering technology or field service considered.


Experience

3-5+ years in technical support, field service, commissioning, or product support within industrial

electrical systems (e.g., switchgear, transformers, power systems).

Proven ability to diagnose and resolve complex system-level equipment issues.

Technical Expertise

Strong ability to read and interpret electrical schematics, single-line diagrams, and BOMs.

Solid understanding of power distribution systems and troubleshooting methodologies.

Systems & Tools

Experience with CRM/case management platforms (Salesforce preferred) and ERP systems.

Core Capabilities

Strong analytical problem-solving skills and ability to troubleshoot under pressure.

Clear communication of technical issues and guidance to field teams and customers.

Ability to manage multiple cases and priorities effectively.


Core Competencies & Behaviors


Technical Leadership

Provides advanced diagnostic support and guidance on complex equipment issues.

Analytical Problem Solving

Applies structured troubleshooting and root cause analysis to identify and resolve failures.


Ownership & Accountability

Takes responsibility for escalated cases, driving issues through to resolution.


Safety & Quality Focus

Ensures all recommendations align with electrical safety and operational standards.


Collaboration

Partners cross-functionally with Technical Support & Warranty Specialists, Field Service, and

Engineering teams.


Continuous Improvement

Identifies recurring issues and contributes to product and process improvements.


Customer Impact

Communicates clearly and confidently to support timely restoration of customer operations


Working Conditions

  • Standard professional office environment or structured hybrid remote arrangement. 
  • May require occasional travel (up to 10%) to production plants or customer environments to support unique field investigations



Disclaimer

The statements above are intended to describe the general nature and level of work being performed. They are 

not an exhaustive list of all responsibilities, duties, or skills required. Forgent Power reserves the right to 

modify, interpret, or apply this job description as needed.


Equal Employment Opportunity Statement

Forgent Power is an equal opportunity employer. We are committed to creating an inclusive environment for all 

employees. Employment decisions are made without regard to race, color, religion, sex, national origin, age, 

disability, veteran status, or any other protected class






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