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Root Cause Analysis Jobs (NOW HIRING)

SMA America

Root Cause Engineer, Medium Voltage

Rocklin, CA · On-site +1

$110K - $130K/yr

PURPOSE OF POSITION The Root Cause Engineer, Medium Voltage is responsible for ensuring customer ... Ensure analyses are evidence-based, documented in compliance with standards, global processes, and ...

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How much do root cause analysis jobs pay per hour?

As of May 28, 2026, the average hourly pay for root cause analysis in the United States is $42.62, according to ZipRecruiter salary data. Most workers in this role earn between $26.44 and $51.92 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Root Cause Analysis position and why are they important?

To excel in a Root Cause Analysis role, you need strong analytical thinking, meticulous attention to detail, and experience in problem-solving methodologies—often supported by a background in engineering, quality assurance, or operations. Familiarity with tools like Fishbone diagrams, 5 Whys, Six Sigma, FMEA, and root cause analysis software is typically required, and certifications such as Six Sigma Green Belt can be advantageous. Excellent communication, collaboration, and documentation skills are essential for presenting findings and working with cross-functional teams. These abilities are crucial for accurately identifying and addressing underlying issues to drive organizational improvement and prevent recurring problems.

What are the key skills and qualifications needed to thrive in the Root Cause Analysis position, and why are they important?

To excel in a Root Cause Analysis role, you need strong analytical thinking, meticulous attention to detail, and experience in problem-solving methodologies—often supported by a background in engineering, quality assurance, or operations. Familiarity with tools like Fishbone diagrams, 5 Whys, Six Sigma, FMEA, and root cause analysis software is typically required, and certifications such as Six Sigma Green Belt can be advantageous. Excellent communication, collaboration, and documentation skills are essential for presenting findings and working with cross-functional teams. These abilities are crucial for accurately identifying and addressing underlying issues to drive organizational improvement and prevent recurring problems.

What are the typical daily responsibilities for a Root Cause Analysis specialist?

A Root Cause Analysis specialist spends their days investigating process failures, customer complaints, or quality issues to uncover the underlying causes. This involves gathering and analyzing data, leading or participating in cross-disciplinary problem-solving teams, and facilitating structured methodologies like 5 Whys or Fishbone analysis. Specialists often document findings, prepare detailed reports, and recommend corrective actions to prevent recurrence. You can also expect regular collaboration with operations, engineering, and management teams, ensuring that solutions are both practical and sustainable.
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Root Cause Analysis jobs near you
Infographic showing various Root Cause Analysis job openings in the United States as of May 2026, with employment types broken down into 85% Full Time, 10% Contract, and 5% Nights. Highlights an 95% In-person, and 5% Hybrid job distribution, with an average salary of $88,647 per year, or $42.6 per hour.

Root Cause Analysis Coordinator

Quality Technology Services, LLC

Suwanee, GA

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 2 days ago

Job description

The Root Cause Analysis Coordinator will be charged with managing the operational aspects of problem handling, ensuring efficient execution, monitoring, and communication of tasks. This role will help streamline problem resolution processes, improve customer satisfaction, and contribute to operational excellence.

RESPONSIBILITIES, other duties may be assigned.

  • Manage day-to-day operations of problem handling, ensuring timely execution and communication.
  • Actively monitor and prioritize problem tickets and tasks in ServiceNow, ensuring appropriate assignments to teams (e.g., Facilities, DCIM, Tier 4, Security, Property Development).
  • Ensure accurate and timely documentation of root cause analysis (RCA) and resolution details.
  • Actively prioritize Problems effectively by scale, value and impact.
  • Schedule and facilitate problem management meetings.
  • Effectively distribute meeting notes, action items, and deadlines to invitees and leadership.
  • Generate regular reports on overdue tasks, trends, and resolution timelines for visibility and accountability.
  • Collaborate with process managers to identify recurring problems and develop long-term solutions.
  • Assist in developing and refining problem management processes and policies to align with ITIL best practices.
  • Support the creation of a formal problem management policy and standard operating procedures (SOPs).
  • Ensure effective communication with stakeholders regarding problem status, RCA findings, and resolution progress.
  • Coordinate with OSC leadership for After Action Report (AAR) and Incident Review Report (IRR) updates.
  • Partners with OSC leads, problem process owners, and incident managers to align on problem prioritization and resolution strategies.

BASIC QUALIFICATIONS

  • Bachelor's degree or professional equivalent.
  • Two or more years of direct experience with engineering related activities in a technical or critical environment (data center, nuclear power, hospital, pharmaceutical, semiconductor, industrial/commercial field engineering.
  • US Citizenship for this position required by law due to federal customer contracts.


PREFERRED QUALIFICATIONS

  • ITIL certification is highly preferred.
  • PMP Certification is highly preferred.
  • Strong project management experience with a track record of coordinating corrective actions across multiple teams.
  • Experience with ServiceNow or similar IT service management tools.


KNOWLEDGE, SKILLS, AND ABILITIES

  • Strong critical thinking and decision-making skills.
  • Project management expertise for coordinating corrective actions across teams.
  • Data analysis skills to generate insights from problem metrics and trends.
  • Strong facilitation and documentation skills for meetings and reports.
  • Ability to work in a fast-paced, dynamic environment with evolving processes.
  • Ability and willingness to think outside of the box to find creative and innovative solutions to improve quality and reliability.
  • Proven critical thinking skills to analyze and solve complex problems effectively.
  • Familiarity with facility operations or data center environments preferred.
  • Strong organizational, analytical, and communication skills.
  • Background in Data Center or heavy asset environment such as manufacturing.
  • Basic understanding of both mechanical and electrical equipment, systems and design related to data centers.
  • Knowledge of electricity and medium to low voltage electrical distribution systems.
  • Knowledge of emergency backup systems (generators, UPS, battery backup).


TOTAL REWARDS

  • This role is also eligible for a competitive benets package that includes: medical, dental, vision, life, and disability insurance; 401(k) retirement plan; exible spending and HSA accounts; paid holidays; paid time off; paid volunteer days; employee assistance program; tuition assistance; parental leave; military leave assistance; QTS scholarship for dependents; wellness program, and other company benets. This position is bonus eligible.

BASIC QUALIFICATIONS

  • Bachelor's degree or professional equivalent.
  • Two or more years of direct experience with engineering related activities in a technical or critical environment (data center, nuclear power, hospital, pharmaceutical, semiconductor, industrial/commercial field engineering.
  • US Citizenship for this position required by law due to federal customer contracts.


PREFERRED QUALIFICATIONS

  • ITIL certification is highly preferred.
  • PMP Certification is highly preferred.
  • Strong project management experience with a track record of coordinating corrective actions across multiple teams.
  • Experience with ServiceNow or similar IT service management tools.


KNOWLEDGE, SKILLS, AND ABILITIES

  • Strong critical thinking and decision-making skills.
  • Project management expertise for coordinating corrective actions across teams.
  • Data analysis skills to generate insights from problem metrics and trends.
  • Strong facilitation and documentation skills for meetings and reports.
  • Ability to work in a fast-paced, dynamic environment with evolving processes.
  • Ability and willingness to think outside of the box to find creative and innovative solutions to improve quality and reliability.
  • Proven critical thinking skills to analyze and solve complex problems effectively.
  • Familiarity with facility operations or data center environments preferred.
  • Strong organizational, analytical, and communication skills.
  • Background in Data Center or heavy asset environment such as manufacturing.
  • Basic understanding of both mechanical and electrical equipment, systems and design related to data centers.
  • Knowledge of electricity and medium to low voltage electrical distribution systems.
  • Knowledge of emergency backup systems (generators, UPS, battery backup).


TOTAL REWARDS

  • This role is also eligible for a competitive benets package that includes: medical, dental, vision, life, and disability insurance; 401(k) retirement plan; exible spending and HSA accounts; paid holidays; paid time off; paid volunteer days; employee assistance program; tuition assistance; parental leave; military leave assistance; QTS scholarship for dependents; wellness program, and other company benets. This position is bonus eligible.

We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or discrimination claim.

The "Know Your Rights" Poster is included here:

Know Your Rights (English)

Know Your Rights (Spanish)

The pay transparency policy is available here:

Pay Transparency Nondiscrimination Poster-Formatted

QTS is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to talentacquisition@qtsdatacenters.com and let us know the nature of your request and your contact information.

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