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Root Cause Analysis Jobs in Washington (NOW HIRING)

Integral

Contact Center Quality Analyst Lead

Tysons, VA · On-site

$105K - $120K/yr

Using data from the CRM system, audit results, and other sources; perform root cause analysis, determine trends and sources of issues, and collaborate with team to come up with solutions ...

CRI

Video Management Systems Engineer

Alexandria, VA · On-site

The Tier 3 Engineer owns root cause analysis, system optimization, and architectural improvements across distributed VMS infrastructure. Key Responsibilities Advanced Technical Support * Serve as ...

New

Mission First

SLA Ticket Auditor

Columbia, MD · On-site

Participating in service level reviews; supports root cause analysis of customer issues and SLA impacting events * Developing and implementing data gathering, analysis, and reporting capabilities.

VAE, Inc

Network Administrator

Fort George G Meade, MD · On-site

Apply methodical root-cause analysis to resolve complex issues across interdependent hardware and software systems. Configure and manage VMware Horizon Connection Servers, Unified Access Gateways ...

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Root Cause Analysis information

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$15

$45

$117

How much do root cause analysis jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for root cause analysis in Washington is $45.76, according to ZipRecruiter salary data. Most workers in this role earn between $28.39 and $55.75 per hour, depending on experience, location, and employer.

What are the typical daily responsibilities for a root cause analysis specialist?

A Root Cause Analysis specialist spends their days investigating process failures, customer complaints, or quality issues to uncover the underlying causes. This involves gathering and analyzing data, leading or participating in cross-disciplinary problem-solving teams, and facilitating structured methodologies like 5 Whys or Fishbone analysis. Specialists often document findings, prepare detailed reports, and recommend corrective actions to prevent recurrence. You can also expect regular collaboration with operations, engineering, and management teams, ensuring that solutions are both practical and sustainable.

What are the key skills and qualifications needed to thrive in root cause analysis, and why are they important?

To excel in a Root Cause Analysis role, you need strong analytical thinking, meticulous attention to detail, and experience in problem-solving methodologies—often supported by a background in engineering, quality assurance, or operations. Familiarity with tools like Fishbone diagrams, 5 Whys, Six Sigma, FMEA, and root cause analysis software is typically required, and certifications such as Six Sigma Green Belt can be advantageous. Excellent communication, collaboration, and documentation skills are essential for presenting findings and working with cross-functional teams. These abilities are crucial for accurately identifying and addressing underlying issues to drive organizational improvement and prevent recurring problems.

What are the most commonly searched types of Root Cause Analysis jobs in Washington? The most popular types of Root Cause Analysis jobs in Washington are:
What are popular job titles related to Root Cause Analysis jobs in Washington? For Root Cause Analysis jobs in Washington, the most frequently searched job titles are:
What job categories do people searching Root Cause Analysis jobs in Washington look for? The top searched job categories for Root Cause Analysis jobs in Washington are:
What cities in Washington are hiring for Root Cause Analysis jobs? Cities in Washington with the most Root Cause Analysis job openings:
Root Cause Analysis jobs near you
Infographic showing various Root Cause Analysis job openings in Washington as of August 2026, with employment types broken down into 1% Internship, 82% Full Time, 14% Part Time, and 3% Contract. Highlights an 82% Physical, 5% Hybrid, and 13% Remote job distribution, with an average salary of $95,178 per year, or $45.8 per hour.

Business Intelligence Analyst

INSPYR Solutions

Merrifield, VA • On-site

Other

Posted yesterday

New

Job description

Title: Business Intelligence Analyst
Location: Hybrid (Vienna, VA, Winchester, VA, Pensacola, FL)
Role focus:
  • Supports Digital BI and analytics through performance measurement of new digital enhancements and stewardship of mobile/online application and employee-facing product experiences.
DESCRIPTION
  • Support business decisions within the Digital department by providing quantitative and qualitative data analysis, reporting, and insights that evaluate the performance of new digital enhancements and help steward the overall experience and performance of client''s mobile and online applications, as well as employee-facing experience products.
  • Analyze business problems and issues using business intelligence tools that incorporate data from internal and external sources.
  • Work independently to interpret and analyze complex business challenges that have a significant impact on the function or branch, providing well-supported recommendations that improve digital experiences and business outcomes.
RESPONSIBILITIES
  • Collect, aggregate, and analyze data from multiple internal and external sources, including structured and unstructured data sets, to drive insights into digital performance, member behavior, employee experience, and business outcomes.
  • Communicate findings and insights to stakeholders and provide business strategy recommendations for optimizing digital performance, adoption, containment, self-service, and experience outcomes.
  • Develop, maintain, and manage advanced reporting, dashboards, scorecards, and BI solutions that monitor the health, adoption, effectiveness, and operational performance of mobile, online, and employee-facing digital products.
  • Evaluate new digital enhancements before and after release by defining success measures, establishing baselines, monitoring adoption and performance, and identifying usability, journey, or experience opportunities.
  • Identify, analyze, and interpret trends or patterns across digital journeys and prepare ongoing reports and data visualizations, including charts, dashboards, heat maps, funnels, and scorecards, to support business decisions.
  • Produce actionable reports that show key performance indicators, identify areas of improvement in current operations, and display root cause analysis of digital performance or experience issues.
  • Use analytics and metrics to improve processes and provide data-driven forecasts of potential costs, risks, member impacts, employee impacts, and benefits of new business or digital initiatives.
  • Understand data gaps and connect data components across systems to support reliable reporting, visualization, and digital product performance measurement.
  • Provide reporting solutions and respond to ad-hoc report requests across Digital and partner business areas, including Product, Marketing, Contact Center Operations, IT, Member Service Operations, and Risk partners as appropriate.
  • Create specifications for reports, analysis, dashboards, and measurement plans based on business needs, product objectives, digital release plans, and required or available data elements.
  • Assist with the development and enhancement of practices, procedures, data definitions, measurement standards, and documentation that improve consistency across Digital reporting.
  • Develop and maintain strong working relationships with team members, subject matter experts, product owners, journey owners, and leaders; work with senior management on complex issues as needed.
  • Lead small to medium projects and support larger initiatives that improve Digital BI capabilities, strengthen performance management, or advance digital experience measurement.
  • Provide guidance to lower level staff on analytic methods, dashboard design, stakeholder communication, and root cause analysis.
  • Manage a portfolio of dashboards and analytic products, monitor usage and performance, and make recommendations to management for enhancements, retirements, or governance changes.
QUALIFICATIONS
  • 5+ years of experience in data analysis, business intelligence, reporting, or digital analytics.
  • Advanced skill using business intelligence applications and/or cloud services to develop reporting, dashboards, and analytic solutions.
  • Advanced knowledge of reporting capabilities from enterprise data platforms, ERP, CRM, digital analytics, product analytics, or database software vendors.
  • Advanced skill using statistical methods, mathematical techniques, forecasting, cost-benefit analysis, experiment measurement, and root cause analysis.
  • Advanced skill with data analysis tools and programming languages such as Python, R, SQL, or comparable analytic tools.
  • Advanced knowledge of reporting and dashboarding best practices, data storytelling, data visualization, data research, and root cause analysis techniques.
  • Strong stakeholder management skills, with demonstrated ability to influence business partners and translate complex analysis into clear recommendations.
  • Advanced knowledge of data integration, data quality, cleaning, validation, metadata, and measurement governance techniques.
  • Advanced research skills, including the ability to complete data research, business research, reporting and dashboarding best practices research, needs assessments, and digital performance analysis.
  • Strong interpersonal, facilitation, and communication skills, with the ability to collaborate across technical and non-technical audiences.
DESIRED
  • Bachelor''s Degree in Business Administration, Statistics, Analytics, Information Systems, Computer Science, or related field, or equivalent combination of education, training, and experience.
  • Experience supporting mobile, online banking, digital product, digital experience, or employee-facing technology analytics.
  • Experience developing dashboards, scorecards, release measurement plans, funnel analysis, journey analytics, or feature adoption reporting.
  • Experience with Power BI, SQL-based data environments, digital analytics platforms, product telemetry, survey/voice-of-member data, or contact center/digital interaction data.
About INSPYR Solutions:
Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients’ business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.
 
INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

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