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Root Cause Analysis Jobs in Washington (NOW HIRING)

Integral

Contact Center Quality Analyst Lead

Tysons, VA · On-site

$105K - $120K/yr

Using data from the CRM system, audit results, and other sources; perform root cause analysis, determine trends and sources of issues, and collaborate with team to come up with solutions ...

Mission First

SLA Ticket Auditor

Columbia, MD · On-site

Participating in service level reviews; supports root cause analysis of customer issues and SLA impacting events * Developing and implementing data gathering, analysis, and reporting capabilities.

Boeing

Business Analyst (Experienced or Senior)

Arlington, VA · On-site

$106K - $137K/yr

Experience performing root cause analysis and supporting corrective actions * Experience with system monitoring, cleanup, and operational support * Experience supporting SAP updates and related ...

Boeing

Business Analyst (Experienced or Senior)

Arlington, VA · On-site

$106K - $137K/yr

Experience performing root cause analysis and supporting corrective actions * Experience with system monitoring, cleanup, and operational support * Experience supporting SAP updates and related ...

MDAEdge

Automation Tester

Mclean, VA · On-site

$46.50 - $61.50/hr

Responsibilities : • Design and review test plans, cases, and data for effective testing. • Identify and resolve issues with root cause analysis and solutions. • Develop and maintain automated ...

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Root Cause Analysis information

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$15

$45

$117

How much do root cause analysis jobs pay per hour?

As of Jul 28, 2026, the average hourly pay for root cause analysis in Washington is $45.76, according to ZipRecruiter salary data. Most workers in this role earn between $28.39 and $55.75 per hour, depending on experience, location, and employer.

What are the typical daily responsibilities for a Root Cause Analysis specialist?

A Root Cause Analysis specialist spends their days investigating process failures, customer complaints, or quality issues to uncover the underlying causes. This involves gathering and analyzing data, leading or participating in cross-disciplinary problem-solving teams, and facilitating structured methodologies like 5 Whys or Fishbone analysis. Specialists often document findings, prepare detailed reports, and recommend corrective actions to prevent recurrence. You can also expect regular collaboration with operations, engineering, and management teams, ensuring that solutions are both practical and sustainable.

What does a root cause analyst do?

A root cause analyst investigates underlying causes of problems or failures within processes, systems, or products. They analyze data, identify patterns, and use tools like fishbone diagrams or the 5 Whys to determine the root cause, often working in quality assurance or process improvement environments. Strong analytical skills and knowledge of data analysis tools are essential for this role.

Are there 6 steps to solving an RCA?

Root Cause Analysis (RCA) typically involves several steps, often including defining the problem, collecting data, identifying possible causes, analyzing causes, determining the root cause, and implementing corrective actions. While the number of steps can vary, many frameworks outline around 5 to 6 key stages to systematically identify and resolve underlying issues. Effective RCA requires analytical skills and attention to detail to ensure accurate problem resolution.

Is RCA part of Six Sigma?

Root Cause Analysis (RCA) is a problem-solving method often used within Six Sigma to identify the underlying causes of defects or issues. Six Sigma employs RCA tools like the 5 Whys and Fishbone diagrams as part of its DMAIC process to improve quality and reduce variation.

What are the key skills and qualifications needed to thrive in the Root Cause Analysis position, and why are they important?

To excel in a Root Cause Analysis role, you need strong analytical thinking, meticulous attention to detail, and experience in problem-solving methodologies—often supported by a background in engineering, quality assurance, or operations. Familiarity with tools like Fishbone diagrams, 5 Whys, Six Sigma, FMEA, and root cause analysis software is typically required, and certifications such as Six Sigma Green Belt can be advantageous. Excellent communication, collaboration, and documentation skills are essential for presenting findings and working with cross-functional teams. These abilities are crucial for accurately identifying and addressing underlying issues to drive organizational improvement and prevent recurring problems.

What jobs use root cause analysis?

Root cause analysis is used in a variety of jobs including quality assurance specialists, process engineers, safety managers, and maintenance technicians. These roles often involve investigating problems, identifying underlying causes, and implementing solutions, frequently utilizing tools like fishbone diagrams or the 5 Whys. Strong analytical skills and familiarity with data analysis are important in these positions.
What are the most commonly searched types of Root Cause Analysis jobs in Washington? The most popular types of Root Cause Analysis jobs in Washington are:
What are popular job titles related to Root Cause Analysis jobs in Washington? For Root Cause Analysis jobs in Washington, the most frequently searched job titles are:
What job categories do people searching Root Cause Analysis jobs in Washington look for? The top searched job categories for Root Cause Analysis jobs in Washington are:
What cities in Washington are hiring for Root Cause Analysis jobs? Cities in Washington with the most Root Cause Analysis job openings:
Root Cause Analysis jobs near you
Infographic showing various Root Cause Analysis job openings in Washington as of July 2026, with employment types broken down into 90% Full Time, and 10% Nights. Highlights an 100% In-person job distribution, with an average salary of $95,178 per year, or $45.8 per hour.
Contact Center Quality Analyst Lead

Contact Center Quality Analyst Lead

Integral

Tysons, VA • On-site

$105K - $120K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 16 days ago

Job description

Overview
Integral Federal is seeking a Quality Assurance Analyst to join a contact center support team for a federal agency. You will play a crucial role by maintaining high service standards through monitoring, evaluating, and enhancing the quality of customer interactions; and you will be the lead in providing Root Cause Analysis (RCA) and collaborating on solutions to address process, systems, or personnel issues that need to be corrected. This role also involves presenting these findings and solutions to the client. You will work with the team to make adjustments, when the analysis reveals shortcomings, to the training of agents and developing any learning aids to assist the workforce and improve their customer service and meet set metric goals. The ideal candidate will have a keen eye for detail, strong analytical skills, have the ability to see the big picture, identify trends found in data coming from multiple sources, be forward leaning, have a passion for continuous improvement, be flexible, and have strong communication and presentation skills. They should also have direct experience providing analysis for a service desk program. Given the nature of this work, all candidates must maintain an active Department of Defense SECRET clearance (interim adjudications will not be accepted).
This position is located five days a week at a client site in Tysons, VA.
Responsibilities
  • Using data from the CRM system, audit results, and other sources; perform root cause analysis, determine trends and sources of issues, and collaborate with team to come up with solutions/recommendations and present to the client.
  • Monitor and evaluate agents to ensure compliance with quality standards and identify areas for improvement within the Quality Assurance process.
  • Proactively and routinely review auditing processes to ensure compliance and identify areas for improvement.
  • Work with management and application SMEs, to implement changes that enhance the overall customer experience and satisfy the clients' expectations.
  • Develop, implement, and maintain quality assurance guidelines, records and process improvement.
  • Analyze performance data and prepare detailed reports on service quality and training effectiveness. Based upon findings from the RCA, make recommendations-when needed-on training follow-ups and changes to the training materials.
  • Stay current with agency system information, changes, and updates as needed.

Qualifications
Required:
  • Bachelor's degree
  • 5+ years supporting an Enterprise IT Service Desk, Application Service Desk, or ITSM organization
  • Experience performing root cause analysis (RCA) for using data from Salesforce (preferred) or ServiceNow, as well as data from audits and other sources
  • Demonstrated experience analyzing tickets, SLA performance, backlog, and customer experience metrics to identify issues and determine trends and help with developing solutions that address the root cause
  • Experience presenting findings and recommendations to government leadership - strong communication skills (written and verbal) is critical
  • Experience working with leadership team and other experts on a program to implements and track success of proposed solutions
  • Technical Business Analyst or IT Service Management Analyst experience preferred
  • Experience developing dashboards and reporting using Excel (required) and/or Power BI (desired)
  • ACTIVE SECRET CLEARANCE REQUIRED

Preferred:
  • Power BI, Power Apps experience is a plus. Demonstrated experience designing dashboards and creating ways to illustrate data to clients and develop self-service information dashboards
  • SharePoint experience is a plus

Salary range: $105,000-$120,000
The above salary range represents a general guideline. Integral Federal considers a number of factors when determining base salary offers, such as the scope and responsibilities of the position and the candidate's experience, education, skills, and current market conditions.
Depending on the position, employees may be eligible for overtime, shift differential, and/or discretionary bonuses in addition to base pay.
Company Overview
Integral partners with federal defense, intelligence, and civilian leaders to tackle their most important challenges and deliver positive outcomes. Since our founding in 1998, we have helped clients leverage existing and emerging technologies to transform their enterprises, empower growth, drive innovation, and build sustainable success. The forward-leaning solutions we deliver are tailored to each mission with a focus on keeping our nation safe and secure.
Integral is headquartered in McLean, VA and serves clients throughout the country.
We offer a comprehensive total rewards package including paid parental leave and immediate vesting in our 401(k). Give us a try and become part of a curated group of professionals at Integral Federal!
Our package also includes:
• Medical, Dental & Vision Insurance
• Flexible Spending Accounts
• Short-Term and Long-Term Disability Insurance
• Life Insurance
• Paid Time Off & Holidays
• Earned Bonuses & Awards
• Professional Training Reimbursement
• Employee Assistance Program
Equal Opportunity Employer/Protected Veteran/Disability

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