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Director Root Cause Analysis Jobs (NOW HIRING)

Thermo Fisher Scientific

Root Cause Expert

Greenville, NC

$94K - $121K/yr

The Root Cause Analyst (RCA) is responsible for leading, facilitating and providing subject matter ... Experience: * 1-2 years of experience in direct utilization of problem-solving tools (RCA tools ...

Thermo Fisher Scientific

Root Cause Expert

Greenville, NC · On-site

$94K - $121K/yr

The Root Cause Analyst (RCA) is responsible for leading, facilitating and providing subject matter ... Experience: * 1-2 years of experience in direct utilization of problem-solving tools (RCA tools ...

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Director Root Cause Analysis information

What are Director Root Cause Analysis roles and responsibilities?

A Director of Root Cause Analysis is responsible for overseeing the investigation and resolution of systemic issues within an organization. Their primary duties include leading teams to identify the underlying causes of problems, developing corrective action plans, and ensuring that solutions are effectively implemented to prevent recurrence. They also collaborate with other departments to improve processes, maintain compliance with industry standards, and report findings to senior leadership. This role requires strong analytical, leadership, and communication skills.

How does a Director of Root Cause Analysis typically collaborate with other departments to drive organizational improvements?

A Director of Root Cause Analysis works closely with cross-functional teams, such as operations, quality assurance, engineering, and compliance, to identify and address systemic issues. They often lead or facilitate meetings where stakeholders from different departments contribute insights and data relevant to incidents. By fostering open communication and aligning on shared goals, the director ensures that corrective actions are both practical and sustainable. This collaborative approach not only resolves immediate problems but also drives long-term process improvements across the organization.

What is the difference between Director Root Cause Analysis vs Quality Manager?

AspectDirector Root Cause AnalysisQuality Manager
Primary FocusIdentifying and resolving underlying causes of issuesOverseeing overall quality assurance processes
CertificationsSix Sigma, Lean, Root Cause Analysis certificationsISO 9001, Six Sigma, Quality Management certifications
Work EnvironmentCross-departmental teams, problem-solving sessionsQuality departments, production lines, audits
Industry UsageManufacturing, engineering, healthcareManufacturing, service industries, healthcare

The main difference is that the Director of Root Cause Analysis focuses specifically on diagnosing and solving fundamental problems, while the Quality Manager oversees broader quality assurance and compliance efforts. Both roles require similar certifications and are vital in maintaining high standards within their industries.

What are the key skills and qualifications needed to thrive as a Director of Root Cause Analysis, and why are they important?

To thrive as a Director of Root Cause Analysis, you need expertise in process improvement methodologies, data analysis, and a background in quality management, typically supported by an advanced degree in engineering, business, or a related field. Familiarity with tools like Six Sigma, Lean, statistical analysis software, and root cause analysis frameworks is essential. Exceptional problem-solving abilities, leadership, and strong communication skills help you drive cross-functional teams and foster a culture of continuous improvement. These skills ensure effective identification and resolution of systemic issues, leading to enhanced organizational performance and reduced operational risks.
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Director Root Cause Analysis jobs near you
Infographic showing various Director Root Cause Analysis job openings in the United States as of July 2026, with employment types broken down into 87% Full Time, 11% Part Time, and 2% Contract. Highlights an 83% Physical, 3% Hybrid, and 14% Remote job distribution.
Root Cause Analyst

Root Cause Analyst

Thermo Fisher Scientific

Greenville, NC

Full-time

Posted yesterday

Thermo Fisher Scientific rating

7.7

Company rating: 7.7 out of 10

Based on 411 frontline employees who took The Breakroom Quiz

192nd of 527 rated manufacturers

Job description

Work Schedule

First Shift (Days)

Environmental Conditions

Office

Job Description

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

This position works at the departmental level and is responsible for determining true root cause for select operational issues and implementing effective Corrective Action Preventative Actions (CAPAs). Support Greenville site with robust root cause identification, maintain quality aspects, develop solutions.

What will you do?

  • As a crucial member of the Technical Unit (TU), identify root causes and support the implementation of appropriate countermeasures. Work closely with operations and support teams.

  • Apply the fundamentals of Root Cause Analysis, including 5-Whys, Fishbone/6M, TapRoot, Kepnor-Tregoe, and Comparative Analysis.

  • Provide root cause support for major investigations, including items from Production, Quality Control, Facilities, etc.

  • Facilitate cross-functional teams to evaluate causal factors.

  • Provide written detailed investigations in an appropriate and timely manner.

  • Support the implementation of CAPAs that reduce or eliminate recurrence of issues. Ensure the CAPA addresses true root cause.

  • Work independently, as well as collaborate with TU to get results, meet timelines, and improve processes.

  • Effectively communicate with peers, colleagues, and site leadership regarding the status of root cause findings and recommendations.

  • Provide technical experience and interpretation of data and results.

  • Maintain a flexible schedule to meet the needs of the business.

  • Other job duties as assigned.

How will you get here?

Education

  • A BS/BA or equivalent experience in biology, biochemistry, engineering, or other science-related field is preferred, along with RCA leadership experience.

  • Lean Six Sigma Green Belt or Black Belt preferred

Experience

  • 1-2 years of experience in the direct utilization of problem-solving tools (RCA tools including 5-Whys, Fishbone/6M, TapRoot, Kepnor-Tregoe, Comparative Analysis, etc.) with demonstrated success.

  • Experience working in a regulated environment, preferably in biologics/pharmaceuticals.

  • Exposure/Experience in Root Cause Analysis and/or LEAN/six sigma experience or PPI tools.

Equivalency

  • Equivalent combinations of education, training, and relevant work experience may be considered.

Knowledge, Skills, Abilities

  • Solid technical writing skills required.

  • Solid communication skills.

  • Knowledge of Microsoft Office Tools.

  • Ability to drive functional, technical, and PPI.

  • Ability to evaluate data and make recommendations based on data.

  • Ability to make recommendations based on trends and trend analysis.

  • Ability to work in a fast-paced environment with the ability to prioritize effectively to meet timelines.

  • Facilitation skills for groups including staff-level employees.

At Thermo Fisher Scientific, each one of our 100,000+ outstanding minds has an unusual story to tell. Join us and contribute to our outstanding mission—enabling our customers to make the world healthier, cleaner, and safer. Apply today!

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