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Director Root Cause Analysis Jobs (NOW HIRING)

Thermo Fisher Scientific

Root Cause Expert

Greenville, NC · On-site

$94K - $121K/yr

The Root Cause Analyst (RCA) is responsible for leading, facilitating and providing subject matter ... Experience: * 1-2 years of experience in direct utilization of problem-solving tools (RCA tools ...

Thermo Fisher Scientific

Root Cause Expert

Greenville, NC

$94K - $121K/yr

The Root Cause Analyst (RCA) is responsible for leading, facilitating and providing subject matter ... Experience: * 1-2 years of experience in direct utilization of problem-solving tools (RCA tools ...

Dynamic Manufacturing

Root Cause Manager at H2

Hillside, IL · On-site

$86K - $104K/yr

The manager will develop and implement root cause analysis methodologies and continuous improvement strategies that align with organizational goals. By collaborating closely with engineering, quality ...

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Director Root Cause Analysis information

What is a director root cause analysis?

A Director of Root Cause Analysis is responsible for overseeing the investigation and resolution of systemic issues within an organization. Their primary duties include leading teams to identify the underlying causes of problems, developing corrective action plans, and ensuring that solutions are effectively implemented to prevent recurrence. They also collaborate with other departments to improve processes, maintain compliance with industry standards, and report findings to senior leadership. This role requires strong analytical, leadership, and communication skills.

What are the key skills and qualifications needed to thrive as a director root cause analysis?

To thrive as a Director of Root Cause Analysis, you need expertise in process improvement methodologies, data analysis, and a background in quality management, typically supported by an advanced degree in engineering, business, or a related field. Familiarity with tools like Six Sigma, Lean, statistical analysis software, and root cause analysis frameworks is essential. Exceptional problem-solving abilities, leadership, and strong communication skills help you drive cross-functional teams and foster a culture of continuous improvement. These skills ensure effective identification and resolution of systemic issues, leading to enhanced organizational performance and reduced operational risks.

How does a director root cause analysis typically collaborate with other departments to drive organizational improvements?

A Director of Root Cause Analysis works closely with cross-functional teams, such as operations, quality assurance, engineering, and compliance, to identify and address systemic issues. They often lead or facilitate meetings where stakeholders from different departments contribute insights and data relevant to incidents. By fostering open communication and aligning on shared goals, the director ensures that corrective actions are both practical and sustainable. This collaborative approach not only resolves immediate problems but also drives long-term process improvements across the organization.

What is the difference between Director Root Cause Analysis vs Quality Manager?

AspectDirector Root Cause AnalysisQuality Manager
Primary FocusIdentifying and resolving underlying causes of issuesOverseeing overall quality assurance processes
CertificationsSix Sigma, Lean, Root Cause Analysis certificationsISO 9001, Six Sigma, Quality Management certifications
Work EnvironmentCross-departmental teams, problem-solving sessionsQuality departments, production lines, audits
Industry UsageManufacturing, engineering, healthcareManufacturing, service industries, healthcare

The main difference is that the Director of Root Cause Analysis focuses specifically on diagnosing and solving fundamental problems, while the Quality Manager oversees broader quality assurance and compliance efforts. Both roles require similar certifications and are vital in maintaining high standards within their industries.

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Director Root Cause Analysis jobs near you
Infographic showing various Director Root Cause Analysis job openings in the United States as of August 2026, with employment types broken down into 85% Full Time, 12% Part Time, and 3% Contract. Highlights an 81% Physical, 5% Hybrid, and 14% Remote job distribution.

Triage & Root Cause Analysis Engineer

Eagle Technology Competence, LLC.

Auburn Hills, MI • On-site

$85 - $110/hr

Other

Posted 4 days ago

Job description

The Triage & Root Cause Analysis Engineer owns infotainment and connectivity issue resolution from first contact through validated root cause closure. The role spans structured front-end triage, vehicle/bench reproduction, log collection and software log analysis, returned parts investigation, and corrective action enablement — operating at the center of Warranty Issue execution in both war room and hands-on engineering environments.

Key Responsibilities
  • Triage incoming issues from field reports, customer verbatims, internal fleets, and validation findings; translate symptoms into reproducible failure modes.
  • Reproduce issues on production vehicles, bench, HIL/VHIL environments; validate SW level, vehicle config, and variant coding.
  • Validate issue conditions, frequency, triggers, and environmental dependencies; confirm scope and severity before escalation.
  • Group issues by customer symptom to identify systemic root causes; correlate warranty claims with internal fleet data to prioritize investigations.
  • Capture and analyze CAN/LIN/Ethernet traces, radio and infotainment application logs, Bluetooth/Wi-Fi/cellular traces, crash logs, and boot events.
  • Leverage software development knowledge to parse, interpret, and debug application-level and OS-level software logs; identify code-level failure signatures.
  • Ensure traceability to SW versions, release timing, and vehicle architecture; correlate warranty claims, IDS complaints, and returned parts behavior across programs.
  • Verify log integrity and completeness; ensure correct logging configurations are enabled prior to reproduction activities.
3- Returned Parts Analysis
  • Lead technical analysis of returned infotainment/connectivity ECUs: extract logs, validate SW/config levels, perform hardware inspection and electrical validation.
  • Compare failed units to known-good; coordinate supplier failure analysis; determine root cause category (HW defect, SW defect, integration/config, or environmental).
4- Structured Root Cause Identification
  • Apply 8D, 5-Why, and Fault Tree methodologies; develop hypothesis-driven investigation plans and validate root cause with reproducible evidence.
  • Define corrective action validation requirements; ensure closure criteria are met; identify recurrence risks pre- and post-SOP.
  • Collaborate with Issue Resolution, Validation, Radio, Infotainment, Quality, and Supplier teams; participate in triage meetings, ride-and-drives, and investigation sessions.
  • Document reproduction steps, results, and artifacts in issue tracking systems; maintain accurate issue categorization, tagging, and evidence traceability.
  • Identify gaps in reproducibility, logging, or tooling and drive continuous process improvement.
Qualifications
  • Bachelor's degree in Electrical Engineering, Computer Engineering, Software Engineering, or related field.
  • Experience reading and analyzing embedded or automotive software logs; scripting or development background strongly preferred.
  • 3+ years in automotive development, validation, triage, or vehicle-level investigation roles.
  • Hands-on experience with vehicles, bench/lab environments, and infotainment/connectivity ECU diagnostics.
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