ZipRecruiter

Log In

1

Consumer Complaint Root Cause Analysis Manager Jobs

Mars

Sr. Specialist, Consumer Complaints

Chicago, IL · On-site

$85K - $117K/yr

Monitor the effectiveness of complaint management processes and recommend system, process, and ... complaint classification, investigation methodologies, root cause analysis, and quality risk ...

next page

Showing results 1-20

All JobsFinance And Insurance JobsAccounting JobsAudit Specialist JobsConsumer Complaint Root Cause Analysis Manager Jobs

Consumer Complaint Root Cause Analysis Manager information

See salary details

$46.5K

$107.6K

$202.5K

How much do consumer complaint root cause analysis manager jobs pay per year?

As of Sep 12, 2026, the average yearly pay for consumer complaint root cause analysis manager in the United States is $107,556.00, according to ZipRecruiter salary data. Most workers in this role earn between $74,000.00 and $131,000.00 per year, depending on experience, location, and employer.

What is a consumer complaint root cause analysis manager?

A Consumer Complaint Root Cause Analysis Manager is a professional responsible for investigating and analyzing customer complaints to identify their underlying causes within an organization. Their role involves collecting complaint data, performing root cause analysis, and collaborating with various departments to implement corrective actions that prevent recurrence. They work to improve processes, enhance customer satisfaction, and ensure regulatory compliance by addressing systemic issues highlighted by consumer feedback. This position is critical in industries such as finance, healthcare, and consumer goods, where customer experience and compliance are paramount.

What are some common challenges faced by a consumer complaint root cause analysis manager, and how are they typically addressed?

Consumer Complaint Root Cause Analysis Managers often face the challenge of gathering accurate and comprehensive data from various departments to identify the true root causes of issues. Balancing the need for timely resolutions with thorough investigations can be demanding, especially when complaints span multiple product lines or involve cross-functional teams. To address these challenges, managers typically establish clear communication channels, implement standardized investigation processes, and collaborate closely with quality assurance and customer service teams. Regular training and fostering a culture of continuous improvement also help ensure that underlying issues are effectively identified and resolved.

What are the key skills and qualifications needed to thrive as a consumer complaint root cause analysis manager, and why are they important?

To thrive as a Consumer Complaint Root Cause Analysis Manager, you need expertise in data analysis, problem-solving, and quality management, often supported by a bachelor's degree in business, engineering, or a related field. Familiarity with root cause analysis tools (such as 5 Whys or Fishbone Diagram), complaint management systems, and quality assurance methodologies like Six Sigma is typically required. Excellent communication, analytical thinking, and leadership skills help you collaborate across departments and drive process improvements. These skills are vital for identifying underlying issues, preventing recurrence, and ensuring customer satisfaction and regulatory compliance.

What are popular job titles related to Consumer Complaint Root Cause Analysis Manager jobs?

For Consumer Complaint Root Cause Analysis Manager jobs, the most frequently searched job titles are:

Triage & Root Cause Analysis Engineer

Auburn Hills, MI • On-site

Eagle Technology Competence, LLC.
IT Services • 11 - 50 employees
Learn more about Eagle Technology Competence, LLC.external

Other

This job post has expired 2 days ago. Applications are no longer accepted.

Job description

The Triage & Root Cause Analysis Engineer owns infotainment and connectivity issue resolution from first contact through validated root cause closure. The role spans structured front-end triage, vehicle/bench reproduction, log collection and software log analysis, returned parts investigation, and corrective action enablement — operating at the center of Warranty Issue execution in both war room and hands-on engineering environments.

Key Responsibilities
  • Triage incoming issues from field reports, customer verbatims, internal fleets, and validation findings; translate symptoms into reproducible failure modes.
  • Reproduce issues on production vehicles, bench, HIL/VHIL environments; validate SW level, vehicle config, and variant coding.
  • Validate issue conditions, frequency, triggers, and environmental dependencies; confirm scope and severity before escalation.
  • Group issues by customer symptom to identify systemic root causes; correlate warranty claims with internal fleet data to prioritize investigations.
  • Capture and analyze CAN/LIN/Ethernet traces, radio and infotainment application logs, Bluetooth/Wi-Fi/cellular traces, crash logs, and boot events.
  • Leverage software development knowledge to parse, interpret, and debug application-level and OS-level software logs; identify code-level failure signatures.
  • Ensure traceability to SW versions, release timing, and vehicle architecture; correlate warranty claims, IDS complaints, and returned parts behavior across programs.
  • Verify log integrity and completeness; ensure correct logging configurations are enabled prior to reproduction activities.
3- Returned Parts Analysis
  • Lead technical analysis of returned infotainment/connectivity ECUs: extract logs, validate SW/config levels, perform hardware inspection and electrical validation.
  • Compare failed units to known-good; coordinate supplier failure analysis; determine root cause category (HW defect, SW defect, integration/config, or environmental).
4- Structured Root Cause Identification
  • Apply 8D, 5-Why, and Fault Tree methodologies; develop hypothesis-driven investigation plans and validate root cause with reproducible evidence.
  • Define corrective action validation requirements; ensure closure criteria are met; identify recurrence risks pre- and post-SOP.
  • Collaborate with Issue Resolution, Validation, Radio, Infotainment, Quality, and Supplier teams; participate in triage meetings, ride-and-drives, and investigation sessions.
  • Document reproduction steps, results, and artifacts in issue tracking systems; maintain accurate issue categorization, tagging, and evidence traceability.
  • Identify gaps in reproducibility, logging, or tooling and drive continuous process improvement.
Qualifications
  • Bachelor's degree in Electrical Engineering, Computer Engineering, Software Engineering, or related field.
  • Experience reading and analyzing embedded or automotive software logs; scripting or development background strongly preferred.
  • 3+ years in automotive development, validation, triage, or vehicle-level investigation roles.
  • Hands-on experience with vehicles, bench/lab environments, and infotainment/connectivity ECU diagnostics.
#J-18808-Ljbffr

Apply