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Consumer Complaint Root Cause Analysis Manager Jobs

Pioneer Data

Complaint Analyst II

West Chester, PA

... management's discretion, at any time. Collaboration and teaming skills Critical thinking skills ... Problem solving/Root cause analysis skills EDUCATIONAL REQUIREMENTS: Bachelor's Degree or ...

SageSure

Consumer Affairs Analyst

Cheshire, CT · On-site

Monitor and manage dedicated complaint mailbox to ensure timely responses. (Supervisor has ... cause of the complaint to map out logical next steps. * A commitment to deliver exceptional ...

Socket.dev

Consumer Affairs Analyst

Cheshire, CT · On-site

Monitor and manage dedicated complaint mailbox to ensure timely responses. (Supervisor has ... cause of the complaint to map out logical next steps. * A commitment to deliver exceptional ...

Itau

Consumer Compliance Officer

Miami, FL · On-site

Maintain oversight of consumer complaint management processes, including trend analysis, root-cause identification, corrective action tracking, and management reporting. * Support business units by ...

ASM Research

Root Cause Engineer Mid

$101K - $129K/yr

The Root Cause Engineer (RCA), Mid performs structured root cause analysis for recurring, chronic ... analytical, problem-solving, facilitation and communication skills with the ability to manage ...

Newell Brands

Quality Engineer

Huntersville, NC · On-site

$67K - $87K/yr

... management. * Support customer and consumer complaint investigations by gathering data, participating in root cause analysis, and implementing assigned corrective actions. * Ensure assigned work ...

Newell Brands

$59K - $77K/yr

... management. * Support customer and consumer complaint investigations by gathering data, participating in root cause analysis, and implementing assigned corrective actions. * Ensure assigned work ...

Farmer Veteran Coalition

$16.50 - $21/hr

... analysis and quality event management for monoclonal antibody production. In this role, you'll ... Lead root cause investigation for Quality and Safety event management * Partner with and mentor ...

PeopleSuite Talent Solutions

Quality Supervisor

Lima, OH · On-site

$75K - $80K/yr

Customer & Consumer Complaint Management * Investigate customer and consumer complaints to ... Experience with root cause analysis, corrective actions, auditing, and quality management systems.

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Consumer Complaint Root Cause Analysis Manager information

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How much do consumer complaint root cause analysis manager jobs pay per year?

As of Sep 13, 2026, the average yearly pay for consumer complaint root cause analysis manager in the United States is $107,556.00, according to ZipRecruiter salary data. Most workers in this role earn between $74,000.00 and $131,000.00 per year, depending on experience, location, and employer.

What is a consumer complaint root cause analysis manager?

A Consumer Complaint Root Cause Analysis Manager is a professional responsible for investigating and analyzing customer complaints to identify their underlying causes within an organization. Their role involves collecting complaint data, performing root cause analysis, and collaborating with various departments to implement corrective actions that prevent recurrence. They work to improve processes, enhance customer satisfaction, and ensure regulatory compliance by addressing systemic issues highlighted by consumer feedback. This position is critical in industries such as finance, healthcare, and consumer goods, where customer experience and compliance are paramount.

What are some common challenges faced by a consumer complaint root cause analysis manager, and how are they typically addressed?

Consumer Complaint Root Cause Analysis Managers often face the challenge of gathering accurate and comprehensive data from various departments to identify the true root causes of issues. Balancing the need for timely resolutions with thorough investigations can be demanding, especially when complaints span multiple product lines or involve cross-functional teams. To address these challenges, managers typically establish clear communication channels, implement standardized investigation processes, and collaborate closely with quality assurance and customer service teams. Regular training and fostering a culture of continuous improvement also help ensure that underlying issues are effectively identified and resolved.

What are the key skills and qualifications needed to thrive as a consumer complaint root cause analysis manager, and why are they important?

To thrive as a Consumer Complaint Root Cause Analysis Manager, you need expertise in data analysis, problem-solving, and quality management, often supported by a bachelor's degree in business, engineering, or a related field. Familiarity with root cause analysis tools (such as 5 Whys or Fishbone Diagram), complaint management systems, and quality assurance methodologies like Six Sigma is typically required. Excellent communication, analytical thinking, and leadership skills help you collaborate across departments and drive process improvements. These skills are vital for identifying underlying issues, preventing recurrence, and ensuring customer satisfaction and regulatory compliance.

What are popular job titles related to Consumer Complaint Root Cause Analysis Manager jobs?

For Consumer Complaint Root Cause Analysis Manager jobs, the most frequently searched job titles are:

Complaint Analyst II

West Chester, PA

Pioneer Data
Recruiting and Staffing Services • 51 - 200 employees
Learn more about Pioneer Dataexternal

Full-time

Re-posted 10 hours ago

Job description

Job Description

Customer Quality member responsible for supporting Post Market Regulatory Affairs activities associated with complaint handling and MDR submissions. These activities include intake, investigation, documentation, follow-up, regulatory reporting and metrics. The Customer Quality Specialist is responsible for the oversight and direct support of technical evaluations and investigational tasks required for complaint processing/closure. The Customer Quality Specialist works collaboratively with Quality, Engineering, Manufacturing, Product Development and other functional experts.

DUTIES:

Directly interface with Hospitals, Surgeons, and Internal employees for reporting of complaints and adverse events

Interact positively with customers, patients, internal/external business partners and colleagues

Adhere and comply to work instructions, standard operating procedures, and regulations

Expedite investigations by collaborating with internal/external business partners

Achieve productivity targets

Fully training within three months of hire

Achieve accuracy targets for complaint documentations

Participate in projects and events

Complaint determination

Reportability assessments

Conduct follow-ups with complainant, reporters

Checking your own work

Updating SharePoint

Tracking complaints in the process for closure

Participate in CAPA activities and act as CAPA task owner as required

Updating and revising work instructions

Prepare responses to customers

All other duties as assigned

PROFESSIONAL EXPERIENCE REQUIREMENTS:

Ability to work in a cross-functional matrix environment

Active listening/ phone skills

Page 2 of 2

DePuy Synthes job descriptions may be revised at management's discretion, at any time.

Collaboration and teaming skills

Critical thinking skills

Detail orientation

Organization skills

Prioritization and multi-tasking skills

Strong verbal and written communication skills

Knowledge of basic medical terminology

Proficiency in MS Office (Word, Excel, Outlook, PowerPoint, Sharepoint)

Continuous learner

Global mindset

Accountability for own work

Problem solving/Root cause analysis skills

EDUCATIONAL REQUIREMENTS:

Bachelor's Degree or equivalent experience

Generally requires 2-4 years of related work experience

RAC or ASQ certifications a plus

Additional Information

All your information will be kept confidential according to EEO guidelines.

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