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Director Root Cause Analysis Jobs (NOW HIRING)

ASM Research

Root Cause Engineer Mid

$101K - $129K/yr

The Root Cause Engineer (RCA), Mid performs structured root cause analysis for recurring, chronic, or high-impact incidents to identify underlying technical, process, or architectural issues ...

Jobtailor

Director, Engineering

Houston, TX · On-site

$120 - $160/hr

Experience directing root cause analysis activities, supporting process development and documentation Core Competencies Demonstrates expertise in Engineering and Project Management, providing ...

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Director Root Cause Analysis information

What is a director root cause analysis?

A Director of Root Cause Analysis is responsible for overseeing the investigation and resolution of systemic issues within an organization. Their primary duties include leading teams to identify the underlying causes of problems, developing corrective action plans, and ensuring that solutions are effectively implemented to prevent recurrence. They also collaborate with other departments to improve processes, maintain compliance with industry standards, and report findings to senior leadership. This role requires strong analytical, leadership, and communication skills.

What are the key skills and qualifications needed to thrive as a director root cause analysis?

To thrive as a Director of Root Cause Analysis, you need expertise in process improvement methodologies, data analysis, and a background in quality management, typically supported by an advanced degree in engineering, business, or a related field. Familiarity with tools like Six Sigma, Lean, statistical analysis software, and root cause analysis frameworks is essential. Exceptional problem-solving abilities, leadership, and strong communication skills help you drive cross-functional teams and foster a culture of continuous improvement. These skills ensure effective identification and resolution of systemic issues, leading to enhanced organizational performance and reduced operational risks.

How does a director root cause analysis typically collaborate with other departments to drive organizational improvements?

A Director of Root Cause Analysis works closely with cross-functional teams, such as operations, quality assurance, engineering, and compliance, to identify and address systemic issues. They often lead or facilitate meetings where stakeholders from different departments contribute insights and data relevant to incidents. By fostering open communication and aligning on shared goals, the director ensures that corrective actions are both practical and sustainable. This collaborative approach not only resolves immediate problems but also drives long-term process improvements across the organization.

What is the difference between Director Root Cause Analysis vs Quality Manager?

AspectDirector Root Cause AnalysisQuality Manager
Primary FocusIdentifying and resolving underlying causes of issuesOverseeing overall quality assurance processes
CertificationsSix Sigma, Lean, Root Cause Analysis certificationsISO 9001, Six Sigma, Quality Management certifications
Work EnvironmentCross-departmental teams, problem-solving sessionsQuality departments, production lines, audits
Industry UsageManufacturing, engineering, healthcareManufacturing, service industries, healthcare

The main difference is that the Director of Root Cause Analysis focuses specifically on diagnosing and solving fundamental problems, while the Quality Manager oversees broader quality assurance and compliance efforts. Both roles require similar certifications and are vital in maintaining high standards within their industries.

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Director Root Cause Analysis jobs near you
Infographic showing various Director Root Cause Analysis job openings in the United States as of August 2026, with employment types broken down into 85% Full Time, 12% Part Time, and 3% Contract. Highlights an 81% Physical, 5% Hybrid, and 14% Remote job distribution.

Root Cause Engineer Mid

ASM Research

Remote

$101K - $129K/yr

Full-time

Re-posted 8 days ago

ASM Research rating

8.6

Company rating: 8.6 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

33rd of 225 rated it services

Job description

The Root Cause Engineer (RCA), Mid performs structured root cause analysis for recurring, chronic, or high-impact incidents to identify underlying technical, process, or architectural issues affecting mission-critical federal IT services. This role collects and correlates evidence across logs, traces, metrics, configuration data, and incident records to distinguish underlying causes from symptoms and reconstruct incident timelines. The engineer collaborates with Incident Response, Problem Management, SRE, and engineering teams to document RCA outcomes and define actionable corrective and preventive measures that improve service reliability and reduce recurrence.
Key Responsibilities
  • Apply common RCA methodologies (such as 5 Whys, fishbone diagrams, fault tree analysis, and component failure impact analysis) and select appropriate techniques based on incident complexity and impact.
  • Gather and analyze monitoring data, logs, traces, configuration records, service topology maps, and incident timelines, to distinguish contributing factors from true root causes.
  • Facilitate cross-functional RCA sessions with operations, engineering, cybersecurity, and business teams to drive focused discussion, managing differing viewpoints, and converging on agreed causes and remediation actions.
  • Translate RCA findings into corrective and preventive actions aligned with Problem Management workflows.
  • Define and track RCA metrics such as recurrence rates, RCA cycle time, and others using data driven insights to improve analysis quality, timeliness, and effectiveness.
  • Support integration of RCA activities into ITIL-aligned Problem Management and continual service improvement practices.
  • Produce high-quality RCA reports that are audience-appropriate describing what happened, why it happened, and prevention steps.
  • Identify systemic reliability risks and patterns across incidents.

Required Qualifications
  • Bachelor's degree in IT, Computer Science, Business Administration, or related field, or equivalent relevant experience.
  • 4-7 years of experience in IT operations, incident/problem management, reliability engineering, or related roles with significant responsibility for conducting structured RCAs.
  • Strong understanding of ITIL principles, incident and problem management best practices, and proficiency with incident and problem management tools.
  • Demonstrated expertise in at least one structured RCA methodology and ability to coach teams in its use.
  • Strong analytical, problem-solving, facilitation and communication skills with the ability to manage multiple concurrent investigations effectively.
  • Ability to work collaboratively with cross-functional technical and business teams in a fast-paced enterprise IT environment.
  • Candidates must possess a current active secret security clearance or higher.

Preferred Qualifications
  • Hands-on RCA experience in complex enterprises or federal environments.
  • Formal training in RCA or structured problem-solving techniques.
  • Experience using observability platforms, log analytics, and monitoring tools to drive data-driven incident reconstruction and analysis.
  • Familiarity with reliability engineering concepts (such as SLOs, error budgets, and resiliency patterns) and how they inform RCA priorities and recommendations.

Compensation Ranges
Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.
EEO Requirements
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.
Physical Requirements
The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.
Disclaimer
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

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