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Senior Root Cause Analysis Jobs (NOW HIRING)

Thermo Fisher Scientific

Root Cause Expert

Greenville, NC

$94K - $121K/yr

The Root Cause Analyst (RCA) is responsible for leading, facilitating and providing subject matter expertise as well as supporting Greenville site personnel with identification robust root causes to ...

Thermo Fisher Scientific

Root Cause Expert

Greenville, NC · On-site

$94K - $121K/yr

The Root Cause Analyst (RCA) is responsible for leading, facilitating and providing subject matter expertise as well as supporting Greenville site personnel with identification robust root causes to ...

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Senior Root Cause Analysis information

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How much do senior root cause analysis jobs pay per hour?

As of Jul 11, 2026, the average hourly pay for senior root cause analysis in the United States is $56.60, according to ZipRecruiter salary data. Most workers in this role earn between $48.08 and $64.42 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Senior Root Cause Analysis Specialist, and why are they important?

To thrive as a Senior Root Cause Analysis Specialist, you need expertise in problem-solving methodologies, data analysis, and process improvement, often backed by a degree in engineering, quality management, or a related field. Familiarity with tools like Six Sigma, Fishbone diagrams, 5 Whys, and data visualization software is typically required, along with relevant certifications such as Six Sigma Black Belt or Lean. Strong analytical thinking, communication, and cross-functional collaboration skills help professionals effectively identify issues and drive corrective actions. These skills are crucial for uncovering underlying problems, preventing recurrence, and supporting continuous improvement within organizations.

What is a Senior Root Cause Analysis specialist?

A Senior Root Cause Analysis (RCA) specialist is an experienced professional who investigates and identifies the underlying causes of problems or incidents within an organization. Their primary goal is to analyze complex issues, utilize various RCA methodologies (such as the 5 Whys, Fishbone Diagram, or Fault Tree Analysis), and recommend effective solutions to prevent recurrence. They often work across different departments, lead RCA investigations, and provide guidance and training to other team members. Senior RCA specialists play a critical role in improving processes, enhancing safety, and minimizing risks.

What is the difference between Senior Root Cause Analysis vs Root Cause Analysis?

AspectSenior Root Cause AnalysisRoot Cause Analysis
CredentialsTypically requires experience and certifications in quality management or process improvementUsually entry to mid-level, may require basic certifications or training
Work EnvironmentOften in manufacturing, engineering, or IT sectors, leading complex investigationsInvolves identifying causes in various industries, often as part of a team
Employer & Industry UsageUsed by organizations seeking advanced problem-solving expertiseCommon across industries for basic to moderate root cause investigations

Senior Root Cause Analysis professionals typically have more experience, advanced certifications, and handle complex investigations, whereas Root Cause Analysis roles are often entry to mid-level positions focused on identifying causes of issues. The senior role involves leadership and strategic problem-solving, while the basic role supports operational improvements.

How does a Senior Root Cause Analysis specialist typically collaborate with cross-functional teams to resolve complex issues?

A Senior Root Cause Analysis specialist often works closely with engineers, quality assurance, operations, and management teams to thoroughly investigate incidents or recurring problems. They lead structured problem-solving sessions, facilitate data collection, and coordinate follow-up actions to ensure that solutions address the underlying causes. Effective collaboration is key, as these specialists must communicate findings clearly and drive consensus on corrective actions across different departments. This role frequently involves presenting detailed analysis to leadership and mentoring less experienced team members in best practices.
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Senior Root Cause Analysis jobs near you
Infographic showing various Senior Root Cause Analysis job openings in the United States as of July 2026, with employment types broken down into 87% Full Time, 11% Part Time, and 2% Contract. Highlights an 83% Physical, 3% Hybrid, and 14% Remote job distribution, with an average salary of $117,737 per year, or $56.6 per hour.
Senior Root Cause Analyst

Senior Root Cause Analyst

Stellantis Financial Services

Dallas, TX • Hybrid

Other

Posted 14 days ago

Stellantis Financial Services rating

8.2

Company rating: 8.2 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

Job description

Position Summary:
The Sr. Root Cause Analyst leads the investigation of complex customer complaints, dealer escalations, and systemic issues impacting customer experience and operations. This role uses advanced data analysis, reporting, and root cause methodologies to identify trends, determine key drivers, and implement effective corrective actions. Partnering cross-functionally across internal teams and external partners, the Sr. Root Cause Analyst delivers clear, actionable insights that support data-driven decision making, improve processes, and ensure compliance. This role plays a key part in driving continuous improvement and enhancing overall customer satisfaction.

This is a Hybrid position. Must have reliable transportation and live within a commutable distance to Dallas, TX

Responsibilities:

  • Leverage advanced analytics to mine, process, and analyze data using SQL, Python, R, SAS, Power BI, Excel, and other BI tools to support root cause and performance analysis
  • Ensure timely, accurate, and well-documented RCA investigations involving customer complaints, dealer escalations, buybacks, and systemic issues
  • Coordinate and lead the end-to-end RCA process, including intake, prioritization, and execution across key business areas
  • Apply data mining, statistical analysis, and RCA methodologies to identify trends, anomalies, and key drivers impacting customer experience, operations, and compliance
  • Build, validate, and maintain predictive models, dashboards, and reporting to monitor recurring issues, emerging risks, KPIs, and process gaps
  • Present concise, actionable insights and recommendations to senior leadership to support data-driven decisions and corrective actions
  • Analyze portfolio and operational trends, resolving data quality issues to ensure accurate, reliable, and timely insights
  • Partner cross-functionally with external partners to validate data and implement corrective measures, including database and dataset support
  • Maintain and protect confidential consumer information in compliance with company policies and regulatory requirements
  • Perform other duties as assigned

Required Experience:

  • Minimum of five (5) years of experience in data/business analysis with a focus on root cause analysis and complex problem solving
  • Strong proficiency in data tools (Excel, Power BI, SQL, Python, R, SAS or similar) and reporting
    Experience using data and statistical methods to drive insights and business decisions
  • Excellent communication and stakeholder management skills, with the ability to present findings and influence outcomes
  • Proven ability to manage complex issues with sound judgment and professionalism
  • Detail-oriented, highly organized, and able to prioritize work in a fast-paced environment

Preferred:

  • Prior auto finance, finance or captive industry experience

Education:

  • Bachelors degree in mathematics, statistics, economics, computer science, finance, or other quantitative field, or equivalent experience

Additional:

  • Overtime required on an as needed basis
  • Travel 0 - 10% as required on an as needed basis

Physical Demands:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Work Schedule:

  • 8 am 5 pm / Monday Friday with required in office days throughout the week

Stellantis Financial Services, Inc (SFS) is an equal opportunity employer and is committed to providing its employees with an environment that is free of harassment, discrimination, and intimidation. It is the policy of SFS to comply with all applicable employment laws and regulations and to provide equal opportunity for all qualified persons and to not discriminate against any employee or applicant for employment because of race, color, religion, sex, age, national origin, disability, pregnancy, sexual orientation, veteran status, gender identity or expression, change of sex, and/or transgender status or any protected status. Candidates must possess authorization to work in the United States. This policy applies to recruitment and placement, promotion, training, transfer, retention, rate of pay and all other terms and conditions of employment. Employment and promotion decisions will be based solely on merit, ability, achievement, experience, conduct and other legitimate business reasons.

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