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Root Cause Analysis Jobs in Texas (NOW HIRING)

Diverse Lynx

Sr. Pega Developer

San Antonio, TX · On-site

$50.75 - $66.50/hr

Responsibilities : • Independently installs, customizes and integrates commercial software packages. • Facilitates root cause analysis of system issues. • Works with experienced team members to ...

eTeam

Production Support Engineer

Dallas, TX · On-site

$41.50 - $54.25/hr

... root cause analysis and implement preventive measures. • Support incident, problem, and change management processes. • Coordinate with development, QA, and infrastructure teams for issue ...

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$96

How much do root cause analysis jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for root cause analysis in Texas is $37.48, according to ZipRecruiter salary data. Most workers in this role earn between $23.25 and $45.66 per hour, depending on experience, location, and employer.

What are the typical daily responsibilities for a Root Cause Analysis specialist?

A Root Cause Analysis specialist spends their days investigating process failures, customer complaints, or quality issues to uncover the underlying causes. This involves gathering and analyzing data, leading or participating in cross-disciplinary problem-solving teams, and facilitating structured methodologies like 5 Whys or Fishbone analysis. Specialists often document findings, prepare detailed reports, and recommend corrective actions to prevent recurrence. You can also expect regular collaboration with operations, engineering, and management teams, ensuring that solutions are both practical and sustainable.

What does a root cause analyst do?

A root cause analyst investigates underlying causes of problems or failures within processes, systems, or products. They analyze data, identify patterns, and use tools like fishbone diagrams or the 5 Whys to determine the root cause, often working in quality assurance or process improvement environments. Strong analytical skills and knowledge of data analysis tools are essential for this role.

Are there 6 steps to solving an RCA?

Root Cause Analysis (RCA) typically involves several steps, often including defining the problem, collecting data, identifying possible causes, analyzing causes, determining the root cause, and implementing corrective actions. While the number of steps can vary, many frameworks outline around 5 to 6 key stages to systematically identify and resolve underlying issues. Effective RCA requires analytical skills and attention to detail to ensure accurate problem resolution.

Is RCA part of Six Sigma?

Root Cause Analysis (RCA) is a problem-solving method often used within Six Sigma to identify the underlying causes of defects or issues. Six Sigma employs RCA tools like the 5 Whys and Fishbone diagrams as part of its DMAIC process to improve quality and reduce variation.

What are the key skills and qualifications needed to thrive in the Root Cause Analysis position, and why are they important?

To excel in a Root Cause Analysis role, you need strong analytical thinking, meticulous attention to detail, and experience in problem-solving methodologies—often supported by a background in engineering, quality assurance, or operations. Familiarity with tools like Fishbone diagrams, 5 Whys, Six Sigma, FMEA, and root cause analysis software is typically required, and certifications such as Six Sigma Green Belt can be advantageous. Excellent communication, collaboration, and documentation skills are essential for presenting findings and working with cross-functional teams. These abilities are crucial for accurately identifying and addressing underlying issues to drive organizational improvement and prevent recurring problems.

What jobs use root cause analysis?

Root cause analysis is used in a variety of jobs including quality assurance specialists, process engineers, safety managers, and maintenance technicians. These roles often involve investigating problems, identifying underlying causes, and implementing solutions, frequently utilizing tools like fishbone diagrams or the 5 Whys. Strong analytical skills and familiarity with data analysis are important in these positions.
What are the most commonly searched types of Root Cause Analysis jobs in Texas? The most popular types of Root Cause Analysis jobs in Texas are:
What are popular job titles related to Root Cause Analysis jobs in Texas? For Root Cause Analysis jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Root Cause Analysis jobs in Texas look for? The top searched job categories for Root Cause Analysis jobs in Texas are:
What cities in Texas are hiring for Root Cause Analysis jobs? Cities in Texas with the most Root Cause Analysis job openings:
Root Cause Analysis jobs near you
Infographic showing various Root Cause Analysis job openings in Texas as of July 2026, with employment types broken down into 85% Full Time, 13% Part Time, and 2% Contract. Highlights an 80% Physical, 5% Hybrid, and 15% Remote job distribution, with an average salary of $77,959 per year, or $37.5 per hour.

Root Cause Analyst

SunStrong Management LLC

Houston, TX • On-site

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 2 days ago

Job description

Root Cause Analyst
BRIEF DESCRIPTION OF SUNSTRONG MANAGEMENT
SunStrong Management is a leading independent asset management and servicing platform specializing in residential and commercial solar energy portfolios. SunStrong provides end-to-end services including operations and maintenance, customer billing and support, asset performance management, and investor reporting. The company partners with leading capital providers to optimize clean energy assets at scale, supporting the growth of distributed renewable energy while delivering reliable performance and exceptional customer experience
POSITION SUMMARY
SunStrong Management is seeking a Root Cause Analyst to join our Customer Experience organization. This is a new role created to strengthen our ability to identify, analyze, and resolve systemic issues that drive customer escalations, repeat contacts, and operational breakdowns across our residential solar portfolios.
Reporting to the Solutions Manager, the Root Cause Analyst is the analytical engine behind our continuous improvement work. You will mine case data, customer feedback, and operational signals to surface the underlying causes of our highest-volume and highest-severity contact drivers. This is a high-visibility role: your analysis will reach senior leadership and directly influence how we manage BPO performance, design processes, and prioritize the CX roadmap.
KEY RESPONSIBILITIES
Root Cause Analysis and Escalation Diagnostics
  • Conduct structured root cause analysis on escalated cases, recurring complaint themes, and high-severity customer contacts across multiple residential solar portfolios.
  • Identify systemic drivers behind contact volume, repeat contacts, and unresolved cases using case management data, QA findings, and customer verbatims.
  • Distinguish between agent-level performance issues and process or system failures, routing findings to the appropriate owner.
  • Build and maintain an RCA log with documented findings, owners, and resolution timelines.
Data Analysis and Reporting
  • Analyze reporting from contact center systems and vendor-provided QA information to identify trends, outliers, and emerging issue patterns.
  • Develop clear, visual, and actionable reports for the Solutions Manager and CX leadership that translate complex data into plain-language recommendations.
  • Track issue recurrence rates to validate whether corrective actions are working and flag when they are not.
  • Support the development of KPIs tied to systemic resolution and first-contact resolution improvement.
Process Improvement and Knowledge Management
  • Translate findings into documented process gaps, recommended policy changes, or recommended agent guidance updates.
  • Partner with the Solutions Manager to ensure identified failure patterns are incorporated into coaching, calibration, and job aid refreshes.
  • Contribute to a proactive issue identification program that surfaces problems before they reach regulatory complaints or executive escalations.
  • Maintain a structured issue library that enables pattern recognition across portfolios and time periods.

QUALIFICATIONS
Experience
  • 3 or more years of experience in root cause analysis, quality assurance, process improvement, or operations analyst role.
  • Prior experience in a contact center, customer experience, or customer operations environment.
  • Experience working with Salesforce CRM or similar case management systems required.
  • Background in residential solar, utility, or financial services a plus but not required.
  • An equivalent combination of experience and demonstrated analytical capability will be considered.
Analytical and Technical Skills
  • Strong proficiency in Excel or Google Sheets for data analysis, trend identification, and reporting.
  • Demonstrated ability to turn unstructured case data, call recordings, and customer feedback into clear, structured insights.
  • Experience with data visualization tools such as Power BI, Tableau, or similar.
  • Comfortable building reports for both frontline managers and senior leadership audiences without being told which format to use.
Soft Skills and Work Style
  • Intellectually curious with a genuine drive to understand why problems occur, not just what occurred.
  • Writes clearly and precisely for different audiences; this is non-negotiable in a role where findings must land with both operators and executives.
  • Manages multiple active investigations simultaneously without losing rigor on any of them.
  • Brings difficult findings forward with confidence and without waiting for someone else to notice them first.
Preferred Skills
  • Knowledgeable in MECE principles and their application to structured problem-solving.
  • Familiarity with continuous improvement methodologies.
  • Experience supporting regulatory complaint response processes (AG, BBB, CFPB, or similar).
  • Exposure to AI-assisted case triage tools or contact deflection technologies.
  • Experience working with large language models (LLMs) to increase workflow efficiency.
  • Prior experience in a QA or analysis role that was being built from the ground up rather than inherited.
physical requirements
  • Extended period working at a computer workstation *Include only if applicable.

Benefits
SunStrong Management offers a rich and affordable Health & Wellness Benefits package that includes:
  • PPO and HDHP Medical Plans, buy-up plans for both Dental and Vision, ancillaries such as Accident, Critical illness, Hospital indemnity, Employer sponsored Short Term and Long-Term Disability, Voluntary Life, and Legal services along with multiple add-ons.
  • Our 401(k) Package includes a Safe Harbor Match of 100% up to the first 4% and 50% on the next 2% with immediate vesting.

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