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Remote Root Cause Analysis Jobs in Illinois (NOW HIRING)

CommonSpirit Health

Revenue Cycle Analyst Sr

Chicago, IL · Remote

$41.14 - $67.88/hr

Experience with root cause analysis techniques and lean processes and * Project Management Professional, upon hire Where You'll Work Inspired by faith. Driven by innovation. Powered by humankindness.

Allied

Billing Coordinator

Chicago, IL · On-site +1

$20/hr

Identify and analyze recurring issues, perform root cause analysis, and recommend corrective ... Remote The company has reviewed this to ensure that essential functions and basic duties have been ...

Allied Benefit Systems

Billing Coordinator

Chicago, IL · Remote

$20/hr

Identify and analyze recurring issues, perform root cause analysis, and recommend corrective ... Remote The company has reviewed this to ensure that essential functions and basic duties have been ...

Outform Group

Technical Solutions Manager

Chicago, IL · Remote

Review high-severity, recurring, and aged incidents; lead root-cause analysis and corrective-action ... Remote resolution rate against approved account targets * Mean time to acknowledge, diagnose, and ...

New

Allied Benefit Systems

Billing Coordinator

Chicago, IL · Remote

... root cause analysis, and recommend corrective actions and process improvements \t \t \tEnsure adherence to internal controls, audit requirements, and established billing procedures \t \t \tOther ...

Box Partners LLC

QUALITY & COMPLIANCE SPECIALIST

Elgin, IL · On-site +1

$70K - $120K/yr

Root Cause Analysis * CAPA * Supplier audits * Statistical process improvement * Quality documentation * Packaging materials * Food-contact packaging requirements * Product testing * Regulatory ...

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Remote Root Cause Analysis information

What are the key skills and qualifications needed to thrive as a remote root cause analysis specialist, and why are they important?

To excel as a Remote Root Cause Analysis Specialist, you need strong analytical thinking, problem-solving abilities, and a background in the relevant technical field, often supported by certifications like Six Sigma or ITIL. Familiarity with diagnostic tools, data analysis software, and incident management systems is typically required. Exceptional communication, attention to detail, and the ability to collaborate effectively across remote teams are vital soft skills. These competencies are crucial for accurately identifying underlying issues, implementing effective solutions, and minimizing business disruptions in a distributed work environment.

What is the difference between Remote Root Cause Analysis vs Remote Quality Analyst?

AspectRemote Root Cause AnalysisRemote Quality Analyst
CredentialsAnalytical skills, problem-solving certifications, industry-specific knowledgeQuality assurance certifications, analytical skills, industry standards
Work EnvironmentData analysis, investigation, cross-department collaborationTesting, process evaluation, report documentation
Industry UsageManufacturing, IT, healthcare, engineeringSoftware, manufacturing, customer service, healthcare
Search & Comparison IntentUnderstanding problem-solving roles, analytical positionsQuality assurance roles, process improvement

Remote Root Cause Analysis focuses on identifying underlying issues in processes or systems through investigation and data analysis, often requiring technical and analytical skills. Remote Quality Analysts primarily evaluate products or services to ensure quality standards are met, emphasizing testing and process evaluation. While both roles involve analysis, Root Cause Analysis is more investigative, whereas Quality Analysts focus on quality assurance and compliance.

What are some typical challenges faced when conducting remote root cause analysis, and how can they be addressed?

A common challenge in remote root cause analysis is the lack of immediate physical access to affected equipment or environments, which can make it harder to gather firsthand data. This often requires reliance on digital tools, detailed documentation, and effective communication with on-site personnel. Building strong collaboration skills and leveraging technologies like video conferencing, remote monitoring, and shared documentation platforms can help overcome these obstacles. Proactive communication and standardized reporting also ensure all team members are aligned throughout the investigation process.

What is remote root cause analysis?

Remote root cause analysis is a problem-solving method used to identify the underlying causes of issues or failures in systems, processes, or products, conducted from a remote location rather than on-site. This approach typically utilizes digital tools, such as video conferencing, remote monitoring software, and data analysis platforms, to investigate problems, gather evidence, and collaborate with stakeholders. Remote root cause analysis allows organizations to resolve issues efficiently without the need for physical presence, saving time and resources while maintaining accuracy in problem identification.
What are the most commonly searched types of Root Cause Analysis jobs in Illinois? The most popular types of Root Cause Analysis jobs in Illinois are:
What are popular job titles related to Remote Root Cause Analysis jobs in Illinois? For Remote Root Cause Analysis jobs in Illinois, the most frequently searched job titles are:
What job categories do people searching Remote Root Cause Analysis jobs in Illinois look for? The top searched job categories for Remote Root Cause Analysis jobs in Illinois are:
What cities in Illinois are hiring for Remote Root Cause Analysis jobs? Cities in Illinois with the most Remote Root Cause Analysis job openings:
Remote Root Cause Analysis jobs near you
Infographic showing various Remote Root Cause Analysis job openings in Illinois as of August 2026, with employment types broken down into 77% Full Time, 3% Part Time, and 20% Contract. Highlights an 100% Remote job distribution.

Sr. Technical Business Analyst (Remote)

Inspira Financial

Oak Brook, IL • On-site, Remote

Full-time

Posted 21 hours ago

Posted today

Inspira Financial rating

7.6

Company rating: 7.6 out of 10

Based on 21 frontline employees who took The Breakroom Quiz

Job description

The Senior Technical Business Analyst, Production Support will report to the Manager in the Product Management department and serve as the first line of defense for escalated production issues across Investment Platform products. This role is responsible for triaging defects escalated through Tier 2 support, performing advanced troubleshooting, analyzing business rules and system behavior, and partnering with development to support root cause analysis and resolution planning.
This individual will work closely with two developers responsible for code fixes while coordinating with QA, business stakeholders, product managers, client service, operations, and other cross-functional partners to ensure defects are understood, prioritized, documented, and resolved with the right business outcome. The role requires strong technical troubleshooting acumen, excellent communication skills, empathy for end users, and the ability to independently manage a high-volume support backlog while maintaining clear requirements, acceptance criteria, and decision documentation.
Key Responsibilities
  • Serve as the primary triage owner for production defects and escalations across Investment Platform products.
  • Evaluate issues escalated from Tier 2 support, confirm business impact, gather evidence, and determine next steps for resolution.
  • Perform advanced troubleshooting using available data, logs, application behavior, business rules, and user-reported symptoms.
  • Partner with developers to support root cause analysis, clarify expected behavior, identify rule gaps, and validate the appropriate corrective action.
  • Analyze business rules, workflows, data conditions, and exception scenarios to determine whether issues are defects, configuration gaps, process issues, or enhancement opportunities.
  • Develop evidence-based recommendations regarding issue classification, business impact, severity, priority, and resolution approach, and escalate decisions when additional Product, business, compliance, or technical approval is required.
  • Assess production issues using established severity and priority criteria, support major incident response when needed, and ensure appropriate stakeholders receive timely and accurate updates.
  • Work with client service to manage and prioritize the production defect backlog based on business impact, urgency, risk, dependencies, and stakeholder needs.
  • Write clear requirements, user stories, and acceptance criteria for defect fixes and production support enhancements.
  • Engage QA early to ensure test scenarios, regression needs, edge cases, and validation expectations are clearly defined.
  • Support release readiness and post-production validation by confirming that corrective actions address the documented issue, acceptance criteria, business rules, and identified regression risks.
  • Coordinate with business stakeholders, product managers, operations, development, and QA to align on the correct solution and expected business outcome.
  • Document investigation findings, business decisions, root cause details, workarounds, resolution notes, and validation results for future reference.
  • Maintain centralized knowledge articles, troubleshooting playbooks, defect patterns, and operational support documentation.
  • Analyze defect trends, recurring failure patterns, aging work items, and root-cause themes to identify opportunities for product, process, monitoring, or documentation improvements.
  • Identify recurring issue themes and recommend preventive improvements to reduce repeat escalations and improve the end-user experience.
  • Use tools such as SQL, MongoDB, Datadog, FullStory, Salesforce, AI-enabled tools, and Azure DevOps to investigate, document, track, and communicate production issues.
  • Handle production data and customer information in accordance with established security, privacy, compliance, and access-control requirements.
  • Communicate status, impact, risks, dependencies, and decisions clearly to technical and non-technical audiences.
  • Facilitate working sessions with client service and Tier 2 support to resolve ambiguity, align stakeholders, and move defects toward timely resolution.

Production Support Expectations
  • This role supports production issues during standard business hours and may occasionally participate in after-hours incident response or release validation.

Other Requirements
  • Infrequent travel, up to 10%.
  • Prolonged periods of sitting at a desk and working on a computer.
  • Occasionally lifts up to 25 pounds.

Required Qualifications
  • 5+ years of experience as a Business Analyst, Technical Business Analyst, Production Support Analyst, or similar role with strong technical aptitude
  • Demonstrated experience troubleshooting production issues, analyzing business rules, and supporting root cause analysis
  • Experience writing clear requirements, user stories, acceptance criteria, and supporting documentation
  • Experience collaborating with development, QA, product managers, business stakeholders, and support teams
  • Familiarity with Agile methodologies and defect and backlog prioritization
  • Experience using SQL or comparable data-querying tools to investigate application or production issues
  • Experience using application logs, monitoring tools, session-replay tools, or similar diagnostic data to troubleshoot system behavior
  • Experience working in a work-management platform such as Azure DevOps, Jira, or an equivalent tool
  • Ability to communicate complex technical issues clearly to technical and non-technical audiences
  • Ability to independently manage competing priorities and move ambiguous investigations toward clear decisions and next steps

Preferred Qualifications
  • Hands-on experience with MongoDB, Datadog, FullStory, Salesforce, Azure DevOps, or similar technologies
  • Experience using AI-enabled tools to support analysis, documentation, or investigation activities
  • Fintech, financial services, or other regulated-industry experience
  • Experience investigating issues involving financial transactions, customer accounts, personally identifiable information, or regulated business processes

Measures of Success
  • Production issues are classified, documented, and routed accurately
  • Business impact and expected behavior are clearly understood before development begins
  • Requirements and acceptance criteria enable effective development and QA validation
  • Stakeholders receive clear, timely, and audience-appropriate communication
  • Investigation history, decisions, and resolution details are traceable
  • Repeat issues are reduced through improved documentation, monitoring, process changes, or product improvements
  • The production backlog remains organized, prioritized, and actionable

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