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Remote Help Desk Jobs (NOW HIRING)

Sparibis

Help Desk- Tier I

Orlando, FL · On-site +1

$19.25 - $26.25/hr

Location: 100% Remote. This is a United States based position, and candidates must reside in the ... Must have Tier 1 help desk experience. * ServiceNow experience. Responsibilities * Provide Tier 1 ...

Horizon3.ai

Global Help Desk Manager

Get to Know Us Horizon3.ai is a fast-growing, remote cybersecurity company dedicated to the mission ... Develop and maintain help desk workflows, knowledge base content, runbooks, and support ...

HHUNY, Inc.

Help Desk Support Specialist

Rochester, NY · Remote

$25 - $28.85/hr

The Help Desk Support Specialist is assigned to support HHUNY by aiding HHUNY staff, care ... This position is fully remote, however, on limited occasion there may be a requirement to meet in ...

TEEMA

Be Seen First

Bilingual IT Help Desk Specialists - Remote near Ashburn or Orlando

Orlando, FL · Remote

$48K - $65K/yr

Help Desk Specialist II * This position provides advanced, Tier 2 technical support for a federal client. * The specialist will perform advanced remote troubleshooting for mobile device issues, email ...

Dine Development Corporation

Help Desk Manager

The Help Desk Manager/Administrator will oversee Tier II and Tier III support for the Geospatial Engineering Operations Mapping and Analysis Portal (GEOMAP), ensuring rapid resolution of user issues ...

TEEMA

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Bilingual IT Help Desk Specialists - Remote near Ashburn or Orlando

Orlando, FL · Remote

$48K - $65K/yr

Help Desk Specialist II * This position provides advanced, Tier 2 technical support for a federal client. * The specialist will perform advanced remote troubleshooting for mobile device issues, email ...

TEEMA

Be Seen First

Bilingual IT Help Desk Specialists - Remote near Ashburn or Orlando

Orlando, FL · Remote

$48K - $65K/yr

Help Desk Specialist II * This position provides advanced, Tier 2 technical support for a federal client. * The specialist will perform advanced remote troubleshooting for mobile device issues, email ...

Blue Mantis

Help Desk Engineer - Remote Canada Only

$25 - $28/hr

Help Desk Engineer - Remote Canada Only Department: Blue Mantis Employment Type: Full Time Location: Remote Compensation: $25.00 - $28.00 / hour Description The EUX Engineer L2 position offers ...

CorVel Corporation

Help Desk Specialist I

Portland, OR · Remote

$19.24 - $31.04/hr

The Help Desk Specialist I provides first-level support for users by diagnosing, resolving, and ... This is a remote position. ESSENTIAL FUNCTIONS & RESPONSIBILITIES: * Provide front-line support for ...

Tria Federal

Help Desk Manager

We are seeking a dynamic and experienced Help Desk Manager to lead our Business Operations Services Center (BOSC) Help Desk operations. This role will be pivotal in managing the daily operations and ...

Diné Development Corporation

Help Desk Technician

$20.50 - $27.75/hr

The Help Desk Technician / Journeyman Computer User Support Specialist will provide front-line and escalated user support for the GEOMAP platform, ensuring timely resolution of technical issues and a ...

Cayuse Holdings

Help Desk Agent

Pendleton, OR · On-site +1

$20 - $29/hr

Preferred location is Pendleton, OR, but open to remote work. The Work The Help Desk Agent is responsible for providing first-line technical support and customer service to internal and external ...

Cayuse Holdings

Help Desk Agent

Pendleton, OR · On-site +1

$20 - $29/hr

Preferred location is Pendleton, OR, but open to remote work. The Work The Help Desk Agent is responsible for providing first-line technical support and customer service to internal and external ...

Cayuse Holdings

Help Desk Agent

Pendleton, OR · On-site +1

$20 - $29/hr

Preferred location is Pendleton, OR, but open to remote work. The Work The Help Desk Agent is responsible for providing first-line technical support and customer service to internal and external ...

Cayuse Holdings

Help Desk Agent

Pendleton, OR · On-site +1

$20 - $29/hr

Preferred location is Pendleton, OR, but open to remote work. The Work The Help Desk Agent is responsible for providing first-line technical support and customer service to internal and external ...

Ardent Eagle Solutions

Help Desk Specialist

Washington, DC · On-site +1

$26 - $33/hr

Overview The Help Desk Specialist will act as the first point of contact for technical assistance ... This position is not eligible for full-time remote work or for candidates located outside of the ...

SOSi

Help Desk Representative

FL · Remote

$18 - $23/hr

SOSi is seeking a Help Desk Representative to support mission requirements for a structured approach to further develop, integrate, and sustain a scalable, federated data ecosystem that enhances ...

Cayuse Holdings

Help Desk Agent

Pendleton, OR · On-site +1

$20 - $29/hr

Preferred location is Pendleton, OR, but open to remote work. The Work The Help Desk Agent is responsible for providing first-line technical support and customer service to internal and external ...

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How much do remote help desk jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for remote help desk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is the difference between Remote Help Desk vs Remote Technical Support Specialist?

AspectRemote Help DeskRemote Technical Support Specialist
CredentialsCompTIA A+, Microsoft Certified, or similarCompTIA A+, Network+, Microsoft certifications
Work EnvironmentCustomer service-focused, troubleshooting hardware/software issuesTechnical problem-solving, advanced diagnostics
Employer & IndustryIT service providers, corporate IT departmentsIT support firms, software companies, tech vendors
Search & Comparison IntentDifferences, roles, responsibilitiesSkills, certifications, job duties

Remote Help Desk and Remote Technical Support Specialist roles both involve assisting users remotely with technical issues. The Help Desk typically handles basic troubleshooting and customer service, while the Technical Support Specialist deals with more complex technical problems. Both require similar certifications and work environments, but the Technical Support role often involves deeper technical knowledge and diagnostics.

What are the key skills and qualifications needed to thrive as a Remote Help Desk professional, and why are they important?

To thrive as a Remote Help Desk professional, you need strong technical troubleshooting abilities, knowledge of common operating systems, and typically a background in IT or related certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with remote desktop tools, ticketing systems like Zendesk or ServiceNow, and communication platforms is essential. Exceptional customer service, patience, and clear verbal and written communication skills make someone stand out in this role. These skills are crucial for efficiently resolving user issues, ensuring customer satisfaction, and maintaining smooth IT operations from a remote setting.

What are some common challenges faced by Remote Help Desk professionals and how can they be managed?

Remote Help Desk professionals often encounter challenges such as troubleshooting issues without physical access to devices, managing communication across different time zones, and maintaining high levels of customer satisfaction. To address these, it's important to develop strong problem-solving skills, utilize remote support tools effectively, and establish clear communication channels with both users and team members. Proactively documenting solutions and staying updated on the latest software and security protocols can also help manage these challenges and ensure efficient support.

What are Remote Help Desk jobs?

Remote Help Desk jobs involve providing technical support and assistance to users over the phone, chat, or email from a remote location. Professionals in this role help resolve hardware, software, and network issues, often using remote access tools to diagnose and fix problems. They serve as the first point of contact for customers or employees needing IT support. Remote Help Desk technicians must possess strong communication skills and a solid understanding of computer systems, software, and troubleshooting techniques.
More about Remote Help Desk jobs
What cities are hiring for Remote Help Desk jobs? Cities with the most Remote Help Desk job openings:
What are the most commonly searched types of Help Desk jobs? The most popular types of Help Desk jobs are:
What states have the most Remote Help Desk jobs? States with the most job openings for Remote Help Desk jobs include:
What job categories do people searching Remote Help Desk jobs look for? The top searched job categories for Remote Help Desk jobs are:
Remote Help Desk jobs near you
Infographic showing various Remote Help Desk job openings in the United States as of May 2026, with employment types broken down into 1% Locum Tenens, 2% As Needed, 14% Full Time, 70% Part Time, 12% Contract, and 1% Nights. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.
Senior Help Desk Associate

Senior Help Desk Associate

Montgomery County, PA

Norristown, PA • On-site, Remote

$31.05 - $41.40/hr

Full-time

Posted 13 days ago

Job description

Salary: $31.05 - $41.40 Hourly
Location : Norristown, PA
Job Type: Full-Time
Remote Employment: Flexible/Hybrid
Job Number: 26-357
Department: Information Tech Solutions
Opening Date: 05/26/2026
SUMMARY
Reporting to the Client Assistance Manager, the Senior IT Help Desk Associate provides operational leadership for the ITS Help Desk, serving as the primary point of escalation and day-to-day coordination for Help Desk Operators and field technicians. The incumbent manages ticket workflow, ensures service quality and resolution standards are met across the full support tier, and delivers advanced technical support across hardware, software, and network environments. This role functions as the operational backbone of Help Desk service delivery, directing daily workload and technical triage without formal authority over personnel actions including timekeeping or performance evaluations.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Operational Coordination and Escalation
  • Coordinates daily Help Desk operations including ticket queue management, staff assignments, and workload distribution across Operators and field technicians.
  • Serves as the primary escalation point for complex or unresolved Tier 1 and Tier 2 incidents, providing Tier 2 and Tier 3 technical resolution support.

  • Monitors ticket volume, resolution times, and backlog trends; reports findings and service delivery metrics to the Client Assistance Manager on a routine basis.
  • Reviews and quality-checks ticket documentation for accuracy, completeness, and adherence to established run books and standard operating procedures.
  • Provides real-time guidance and technical direction to Help Desk Operators and technicians during active incidents, outages, and high-volume periods.

Technical Support and Systems Administration
  • Administers and troubleshoots Microsoft Active Directory user accounts, including creation, deletion, and permissions modifications, and emergency credential revocations in support of County departments.
  • Supports deployment, configuration, and troubleshooting of endpoint hardware, peripherals, and mobile devices across all County departments.
  • Maintains working proficiency in County-supported platforms including VPN, VDI, multi-factor authentication (MFA),MS O365,VoIP, and mobile device management (MDM) systems.
  • Applies knowledge of AI-assisted tools and automation to improve ticket triage, response drafting, and knowledge base maintenance where available within the County environment.

Cross-Team Coordination and Communication
  • Coordinates with the Infrastructure and Network, Cybersecurity, and Application Development teams to facilitate escalated issue resolution and cross-functional troubleshooting.
  • Assists the Client Assistance Manager with new system rollouts, technology deployments, and cross-departmental communication during service disruptions.
  • Manages and updates asset inventory records in the County's asset tracking system, ensuring accuracy of hardware assignments and lifecycle status.

Standards, Documentation, and Training
  • Identifies recurring incident patterns, problem management, and works with the Client Assistance Manager to develop or update standard operating procedures to prevent recurrence.
  • Supports onboarding and ongoing technical training for Help Desk Operators and technicians, including walkthroughs of SOPs, run books, and new County technology deployments.

QUALIFICATION REQUIREMENTS
Required Knowledge, Skills, and Abilities
  • Demonstrated proficiency with Microsoft Active Directory, endpoint hardware and software support, and IT service management ticketing systems.
  • Working knowledge of VPN, VDI, multi-factor authentication (MFA), mobile device management, and VoIP platforms in an enterprise environment.
  • Ability to coordinate workload across a team, manage competing priorities, and make real-time triage decisions in a high-volume service environment.
  • Good written and oral communication skills with the ability to convey technical information clearly to non-technical users and management.

  • Ability to identify recurring incident patterns and translate findings into actionable process improvements and documentation.

Required Qualifications
  • Associate's degree in Information Technology, Computer Science, or a related field; or equivalent combination of education and technical experience.
  • Minimum of four years of technical support experience in a help desk or IT operations environment.
  • Minimum of one year in a lead, senior, or team coordination role within a technicalprogram.

Preferred Qualifications
  • CompTIA A+, Network+, or Microsoft certifications (Microsoft 365 Fundamentals or equivalent).
  • ITIL Foundation certification or demonstrated familiarity with ITIL service management practices.
  • Experience with administration of help desk ticketing systems.

PHYSICAL DEMANDS
Work is performed primarily in an office environment with periodic on-site visits to County facilities for hardware deployment, field support, and technician coordination. The noise level in the work environment is usually moderate. The employee is regularly required to stand, walk, sit, talk, and hear. The employee must occasionally lift and/or move up to 25 to 50 pounds. Hybrid remote work is permitted consistent with County ITS policy and operational requirements.
Equal Employment Opportunity
Montgomery County is an equal opportunity employer committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected characteristic. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

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