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Remote Help Desk Jobs (NOW HIRING)

Blue Mantis

Help Desk Engineer - Remote Canada Only

$25 - $28/hr

Help Desk Engineer - Remote Canada Only Department: Blue Mantis Employment Type: Full Time Location: Remote Compensation: $25.00 - $28.00 / hour Description The EUX Engineer L2 position offers ...

Dine Development Corporation

Help Desk Manager

The Help Desk Manager/Administrator will oversee Tier II and Tier III support for the Geospatial Engineering Operations Mapping and Analysis Portal (GEOMAP), ensuring rapid resolution of user issues ...

Diné Development Corporation

Help Desk Technician

$20.50 - $27.75/hr

The Help Desk Technician / Journeyman Computer User Support Specialist will provide front-line and escalated user support for the GEOMAP platform, ensuring timely resolution of technical issues and a ...

Base-2 Solutions, LLC

Help Desk Support Engineer

Remote * Shift: First * Referral Eligibility: Eligible * U.S. Citizenship Required? Yes Position Summary Base-2 Solutions is seeking a Help Desk Support Engineer to support the USSOUTHCOM J26 ...

Futran Tech Solutions Pvt. Ltd.

Epic Help Desk Support

$21 - $28.75/hr

EPIC Help Desk Remote Open to working an 8 am- 8pm CT shift Experience providing both Epic EMR Tier 1 and MyChart Tier 1 support Experience working in a help desk/call center environment providing ...

Cayuse Holdings

Help Desk Agent

Pendleton, OR · On-site +1

$20 - $29/hr

Preferred location is Pendleton, OR, but open to remote work. The Work The Help Desk Agent is responsible for providing first-line technical support and customer service to internal and external ...

Cayuse Holdings

Help Desk Agent

Pendleton, OR · On-site +1

$20 - $29/hr

Preferred location is Pendleton, OR, but open to remote work. The Work The Help Desk Agent is responsible for providing first-line technical support and customer service to internal and external ...

Cayuse Holdings

Help Desk Agent

Pendleton, OR · On-site +1

$20 - $29/hr

Preferred location is Pendleton, OR, but open to remote work. The Work The Help Desk Agent is responsible for providing first-line technical support and customer service to internal and external ...

Cayuse Holdings

Help Desk Agent

Pendleton, OR · On-site +1

$20 - $29/hr

Preferred location is Pendleton, OR, but open to remote work. The Work The Help Desk Agent is responsible for providing first-line technical support and customer service to internal and external ...

Cayuse Holdings

Help Desk Agent

Pendleton, OR · On-site +1

$20 - $29/hr

Preferred location is Pendleton, OR, but open to remote work. The Work The Help Desk Agent is responsible for providing first-line technical support and customer service to internal and external ...

Cayuse Holdings

Help Desk Agent

Pendleton, OR · On-site +1

$20 - $29/hr

Preferred location is Pendleton, OR, but open to remote work. The Work The Help Desk Agent is responsible for providing first-line technical support and customer service to internal and external ...

WW&R

Help Desk Support Specialist Sr.

Independence, OH · Remote

$23.94 - $29.67/hr

Position Purpose: Under general supervision, the Help Desk Support Specialist Sr. (Tier II ... The Senior Specialist focuses on the remote resolution of complex technical issues to minimize ...

SOSi

Help Desk Representative

FL · Remote

$18 - $23/hr

SOSi is seeking a Help Desk Representative to support mission requirements for a structured approach to further develop, integrate, and sustain a scalable, federated data ecosystem that enhances ...

WW&R

Help Desk Support Specialist Sr.

Cincinnati, OH · Remote

$23.94 - $31.15/hr

Position Purpose: Under general supervision, the Help Desk Support Specialist Sr. (Tier II ... The Senior Specialist focuses on the remote resolution of complex technical issues to minimize ...

SOSi

Help Desk Support Engineer

FL · Remote

SOSi is seeking a Help Desk Support Engineer to provide technical assistance and support to end ... Experience providing remote desktop support. * Experience supporting incident response activities.

InstantServe LLC

Help Desk Analyst

$21 - $28.75/hr

IT Support Consultant (Remote - Denver, CO Residents Only) Qualifications * Bachelor's degree or equivalent professional experience * Strong background in: * Help Desk / IT Support * Customer Support ...

Concept Plus

Help Desk Specialist

About the role The Help Desk Specialist delivers Tier-1 support for the Warfighting Acquisition University's online learning ecosystem. This position assists a large user community by providing ...

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Remote Help Desk information

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How much do remote help desk jobs pay per hour?

As of Jun 29, 2026, the average hourly pay for remote help desk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is the difference between Remote Help Desk vs Remote Technical Support Specialist?

AspectRemote Help DeskRemote Technical Support Specialist
CredentialsCompTIA A+, Microsoft Certified, or similarCompTIA A+, Network+, Microsoft certifications
Work EnvironmentCustomer service-focused, troubleshooting hardware/software issuesTechnical problem-solving, advanced diagnostics
Employer & IndustryIT service providers, corporate IT departmentsIT support firms, software companies, tech vendors
Search & Comparison IntentDifferences, roles, responsibilitiesSkills, certifications, job duties

Remote Help Desk and Remote Technical Support Specialist roles both involve assisting users remotely with technical issues. The Help Desk typically handles basic troubleshooting and customer service, while the Technical Support Specialist deals with more complex technical problems. Both require similar certifications and work environments, but the Technical Support role often involves deeper technical knowledge and diagnostics.

What are the key skills and qualifications needed to thrive as a Remote Help Desk professional, and why are they important?

To thrive as a Remote Help Desk professional, you need strong technical troubleshooting abilities, knowledge of common operating systems, and typically a background in IT or related certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with remote desktop tools, ticketing systems like Zendesk or ServiceNow, and communication platforms is essential. Exceptional customer service, patience, and clear verbal and written communication skills make someone stand out in this role. These skills are crucial for efficiently resolving user issues, ensuring customer satisfaction, and maintaining smooth IT operations from a remote setting.

What are some common challenges faced by Remote Help Desk professionals and how can they be managed?

Remote Help Desk professionals often encounter challenges such as troubleshooting issues without physical access to devices, managing communication across different time zones, and maintaining high levels of customer satisfaction. To address these, it's important to develop strong problem-solving skills, utilize remote support tools effectively, and establish clear communication channels with both users and team members. Proactively documenting solutions and staying updated on the latest software and security protocols can also help manage these challenges and ensure efficient support.

What are Remote Help Desk jobs?

Remote Help Desk jobs involve providing technical support and assistance to users over the phone, chat, or email from a remote location. Professionals in this role help resolve hardware, software, and network issues, often using remote access tools to diagnose and fix problems. They serve as the first point of contact for customers or employees needing IT support. Remote Help Desk technicians must possess strong communication skills and a solid understanding of computer systems, software, and troubleshooting techniques.

Is it possible to get a remote help desk job?

Yes, remote help desk jobs are widely available and often require technical skills, customer service abilities, and familiarity with remote communication tools. Many companies offer remote positions that may require certifications like CompTIA A+ or ITIL, and they typically involve troubleshooting software, hardware, and network issues from a remote location.

What jobs pay $10,000 a month without a degree?

Remote Help Desk roles typically do not pay $10,000 a month without significant experience or specialized skills. High-paying jobs in this range often require advanced technical expertise, certifications, or experience in fields like software development, cybersecurity, or sales, which can sometimes be achieved without a traditional degree. Freelance consulting, sales, or technical support roles with high commissions or bonuses may also reach this income level.

How can I make 2000 a week working from home?

A remote help desk role can potentially pay $2,000 or more per week with high-level experience, specialized skills, and certifications such as CompTIA A+ or ITIL. Earning this income often requires working full-time, handling multiple clients, or providing premium support services, possibly including overtime or on-call work.

Is AI replacing IT's help desk?

AI is increasingly used to automate routine help desk tasks such as password resets and troubleshooting common issues, allowing help desk professionals to focus on more complex problems. However, AI does not fully replace help desk roles, as human oversight, customer service skills, and problem-solving abilities remain essential in IT support jobs like remote help desk positions.
More about Remote Help Desk jobs
What cities are hiring for Remote Help Desk jobs? Cities with the most Remote Help Desk job openings:
What are the most commonly searched types of Help Desk jobs? The most popular types of Help Desk jobs are:
What states have the most Remote Help Desk jobs? States with the most job openings for Remote Help Desk jobs include:
What job categories do people searching Remote Help Desk jobs look for? The top searched job categories for Remote Help Desk jobs are:
Remote Help Desk jobs near you
Infographic showing various Remote Help Desk job openings in the United States as of June 2026, with employment types broken down into 89% Full Time, and 11% Contract. Highlights an 37% Physical, 3% Hybrid, and 60% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

Help Desk Engineer - Remote Canada Only

Blue Mantis

Remote

$25 - $28/hr

Full-time

Posted 9 days ago

Key responsibilities

  • Resolve problems reported to the call center by phone or web tickets and provide first-level contact and problem resolution for customer issues.

  • Assist Level I technicians with escalated issues and work on tickets escalated by Level I engineers.

  • Update and maintain Help Desk documentation and knowledgebase articles.

Job description

Help Desk Engineer - Remote Canada Only
Department: Blue Mantis
Employment Type: Full Time
Location: Remote
Compensation: $25.00 - $28.00 / hour
Description
The EUX Engineer L2 position offers support to Managed Services contract clients, handling first-level ticket support and serving as the escalation point for more complex issues. Additionally, this role provides guidance and support to the Level I team. The ideal candidate will have a proactive attitude, be a team player, and be willing to go the extra mile to assist team members and resolve client issues.
Key Responsibilities
  • Resolve problems reported to the call center by phone or web tickets.
  • Provide first-level contact and problem resolution for customer issues.
  • Provide timely communication on service ticket status and resolution.
  • Assist Level I technicians with escalated issues.
  • Update and maintain Help Desk Documentation and knowledgebase articles.
  • Review and update Help Desk documentation as assigned.
  • Review and create KB articles.
  • Other functions as directed by management.
  • Answer phone calls entered into the call center by the SLA. Resolve or escalated as needed.
  • Acknowledge and work on incoming Help Desk web tickets by the SLA guidelines. Resolve or escalate as needed.
  • Work on tickets escalated by Level I engineers.
  • Create tickets and return calls to customer within the timeframe stipulated in the standard SLA.
  • Quickly and effectively communicate with customers within the SLA timeframe.
  • Work with vendor to resolve issues as required.
  • Configure/image desktops or laptops as needed.
  • Continually update and improve customer network documentation.
  • Continuously improve upon technical skills sets within assigned areas of expertise.
  • Continuously improve upon soft skill sets required to deliver outstanding customer service in a fast paced environment.
  • Regular, predictable and punctual attendance. May occasionally need to work on holidays.

Additional / Non-Essential Responsibilities:
  • Research and contribute technical information to the internal knowledgebase.
  • Develop expertise with GreenPages products and services to be used when working with customers.

Skills, Knowledge & Expertise
  • 3-5+ years Technical Call Center/Help Desk experience
  • Comfortable with working on multiple open tickets simultaneously.
  • Comfortable with investigating, analyzing and troubleshooting client issues.
  • Able to make decisions on service ticket resolution without supervision.
  • Provide training to fellow team members and Level I engineers.

Proficient in at the following:
  • Windows Operating systems - Windows, 10-11
  • MS Office applications (Outlook, Word, Excel, PowerPoint, Visio, Project)
  • M365 and EntraID administration

Intermediate network support:
  • Understanding of a domain/corporate IT environment including PC/Laptop setup and troubleshooting steps.
  • Basic knowledge of network technologies (LAN, WAN, wireless)
  • VPN clients (Cisco, SonicWall, Fortinet, etc.)

Computer hardware support:
  • Understanding of a domain/corporate IT environment including PC/Laptop setup and troubleshooting steps.
  • Basic knowledge of network technologies (LAN, WAN, wireless)
  • VPN clients (Cisco, SonicWall, Fortinet, etc.)

Printer support:
  • Setup/install local, wireless, and network printers
  • Troubleshoot hardware printer issues

Mobile devices support:
  • Setup and troubleshoot issues with iPhone, Windows Mobile, Android, etc.
  • Install and troubleshoot broadband wireless devices and software

Active Directory Administration:
  • Maintain user accounts in Active Directory
  • Security Group creation
  • Maintain user accounts for VPN sessions

Security:
  • Setup and troubleshoot issue with iPhone, Windows Mobile, Android, etc.
  • Install and troubleshoot broadband wireless devices and software
  • Familiarity with Security Applications (Sophos, Rapid7, etc.)
  • Strong understanding of Spam applications (Defender, Mimecast, Proofpoint)

Education:
  • Associates Degree in Information Technology or equivalent experience.

At least 1 of the following relevant industry certifications is preferred:
CompTIA A+, Network+, MCDST, HDI-SCA - HDI Support Center Analyst
Job Benefits
Please note: This range is based on our market pay structures. However, individual salaries and hourly pay rates are determined by a variety of factors including, but not limited to business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.
We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of the job. This job description is intended to describe the general nature of work being performed by employees in this job. It is not intended to be a complete list of all responsibilities, duties, and skills required.
Agencies/3 Parties may not solicit to any employee of Blue Mantis. Any candidate information received from any Agency/3 Party will be considered a gift and property of Blue Mantis, unless the Agency/3 Party is an Authorized Vendor of Blue Mantis with an up-to-date Blue Mantis Contract in hand signed by Blue Mantis Talent Acquisition.
No payment will be made to any Agency/3 Party who is not an Authorized Vendor, nor has specific approval in writing from Blue Mantis Talent Acquisition to engage in recruitment efforts for Blue Mantis. At this time, we have no interest in onboarding any new staffing partners.

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