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Remote Help Desk Jobs in West Virginia (NOW HIRING)

Topbloc

Client Partner

Charleston, WV · Remote

$120K - $160K/yr

CHICAGO, IL OR REMOTE Everforth TopBloc is a Workday boutique partner firm that provides fixed-time ... Developing long term partnerships with Help Desk customers to ensure they realize the full value of ...

Advanced Radiology Services

$18K/yr

We utilize Intelerad PACS, PowerScribe 360 and InteleOrchestrator; we have outstanding IT infrastructure and 24/7 help desk support. Our remote radiologists are encouraged to participate in virtual ...

Advanced Radiology Services

$18K/yr

We utilize Intelerad PACS, PowerScribe 360 and InteleOrchestrator; we have outstanding IT infrastructure and 24/7 help desk support. Our remote radiologists are encouraged to participate in virtual ...

GDIT

Associate Systems Specialist

WV · On-site +1

$25.50 - $34.50/hr

Preferred Skills: * 1+ years of experience providing technical support, help desk, or customer ... Remote Work Location: Any Location / Remote Additional Work Locations: Total Rewards at GDIT: Our ...

Whirlpool Corporation

Work for extended periods of time at a desk * Converse using a headset. A headset will be provided ... We offer flexibility and industry-leading time-off benefits that will help you balance what ...

Whirlpool Corporation

Work for extended periods of time at a desk * Converse using a headset. A headset will be provided ... We offer flexibility and industry-leading time-off benefits that will help you balance what ...

Answer Financial

$90K - $158K/yr

Employees eligible to work from home also receive a monthly connectivity reimbursement to help ... desk and seating. Reliable internet is required, with minimum speeds of 50 MB download and 5 MB ...

Answer Financial

$90K - $158K/yr

Employees eligible to work from home also receive a monthly connectivity reimbursement to help ... desk and seating. Reliable internet is required, with minimum speeds of 50 MB download and 5 MB ...

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All JobsHelp Desk JobsRemote Help Desk JobsRemote Help Desk Jobs in West Virginia

Remote Help Desk information

See West Virginia salary details

$9

$17

$26

How much do remote help desk jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for remote help desk in West Virginia is $17.92, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $20.10 per hour, depending on experience, location, and employer.

What is a remote help desk?

Remote Help Desk jobs involve providing technical support and assistance to users over the phone, chat, or email from a remote location. Professionals in this role help resolve hardware, software, and network issues, often using remote access tools to diagnose and fix problems. They serve as the first point of contact for customers or employees needing IT support. Remote Help Desk technicians must possess strong communication skills and a solid understanding of computer systems, software, and troubleshooting techniques.

What are the key skills and qualifications needed to thrive as a remote help desk professional?

To thrive as a Remote Help Desk professional, you need strong technical troubleshooting abilities, knowledge of common operating systems, and typically a background in IT or related certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with remote desktop tools, ticketing systems like Zendesk or ServiceNow, and communication platforms is essential. Exceptional customer service, patience, and clear verbal and written communication skills make someone stand out in this role. These skills are crucial for efficiently resolving user issues, ensuring customer satisfaction, and maintaining smooth IT operations from a remote setting.

What are some common challenges faced by remote help desk professionals and how can they be managed?

Remote Help Desk professionals often encounter challenges such as troubleshooting issues without physical access to devices, managing communication across different time zones, and maintaining high levels of customer satisfaction. To address these, it's important to develop strong problem-solving skills, utilize remote support tools effectively, and establish clear communication channels with both users and team members. Proactively documenting solutions and staying updated on the latest software and security protocols can also help manage these challenges and ensure efficient support.

What is the difference between Remote Help Desk vs Remote Technical Support Specialist?

AspectRemote Help DeskRemote Technical Support Specialist
CredentialsCompTIA A+, Microsoft Certified, or similarCompTIA A+, Network+, Microsoft certifications
Work EnvironmentCustomer service-focused, troubleshooting hardware/software issuesTechnical problem-solving, advanced diagnostics
Employer & IndustryIT service providers, corporate IT departmentsIT support firms, software companies, tech vendors
Search & Comparison IntentDifferences, roles, responsibilitiesSkills, certifications, job duties

Remote Help Desk and Remote Technical Support Specialist roles both involve assisting users remotely with technical issues. The Help Desk typically handles basic troubleshooting and customer service, while the Technical Support Specialist deals with more complex technical problems. Both require similar certifications and work environments, but the Technical Support role often involves deeper technical knowledge and diagnostics.

What are the most commonly searched types of Help Desk jobs in West Virginia?

The most popular types of Help Desk jobs in West Virginia are:

What are popular job titles related to Remote Help Desk jobs in West Virginia?

For Remote Help Desk jobs in West Virginia, the most frequently searched job titles are:

What job categories do people searching Remote Help Desk jobs in West Virginia look for?

The top searched job categories for Remote Help Desk jobs in West Virginia are:

What cities in West Virginia are hiring for Remote Help Desk jobs?

Cities in West Virginia with the most Remote Help Desk job openings:

Remote Help Desk jobs near you
Infographic showing various Remote Help Desk job openings in West Virginia as of August 2026, with employment types broken down into 89% Full Time, and 11% Part Time. Highlights an 100% Remote job distribution, with an average salary of $37,279 per year, or $17.9 per hour.

Client Partner

Topbloc

Charleston, WV • Remote

$120K - $160K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 13 days ago

Job description

CHICAGO, IL OR REMOTE

Everforth TopBloc is a Workday boutique partner firm that provides fixed-time, fixed-price Workday deployment services and on-demand Workday support. Using our internal proprietary tool we are able to quickly implement Workday Human Capital Management, Payroll, and Financials business processes and technology, letting our customers focus on their business while they gain immediate value. Once live, we also provide expertise and resources as needed to support the customer's individual Workday solution.

Everforth TopBloc is committed to providing employees with an environment that provides continuous learning, career development, and a sense of belonging. We are looking for a Client Partner who is passionate about working in a collaborative environment and has the ambition to be a driver for success.

Requirements (What We're Looking For):

  • 2+ years experience working as a Workday Consultant in a post-production or client side environment (Required)

  • Workday HCM, FIN, Payroll, or Project/Engagement Manager Certification (Strongly Preferred)

  • Experience as a Workday Engagement Manager/Project Manager or Account Manager (Preferred)

  • Excellent project leadership and problem solving skills

  • Passion for exceptional customer service and customer collaboration

  • Strong communication and presentation skills, with the ability to effectively manage customer expectations and relationships

  • Experience in successfully resolving project escalations raised by clients.

  • Advanced knowledge of Microsoft Office Suite, particularly Microsoft Excel and PowerPoint programs

Responsibilities (What You'll Do):

  • Developing long term partnerships with Help Desk customers to ensure they realize the full value of their investment with Everforth TopBloc and Workday

  • Serve as account manager, responsible for overall satisfaction of Help Desk customers with our services

  • Onboard new customers on an ongoing basis to ensure customers effectively utilize Help Desk services from day one

  • Serve as primary point of escalation for Help Desk customers

  • Work with a sense of urgency and effectively utilize all resources available to support both customer and internal stakeholders

  • Manage client escalations and determine appropriate response or action

  • Attend and participate in regular client executive steering committee meetings

  • Proactively manage client relationships and needs to prevent escalations where possible

  • Serve as advocate for Workday rolling adoption and provide follow-on sales support alongside Sales Team

  • Develop and standardize the Company's Client Partner program

  • Engage with senior leadership on departmental or company initiatives

  • Coordinate between customer and sales team for Phase X projects

  • Limited Travel might be required on an ad-hoc basis

Physical Requirements:

  • Prolonged periods of sitting at a desk and working on a computer

Benefits (What We're Offering):

  • Fast-paced and result oriented work culture with competitive base salary and quarterly bonuses

  • Health, Dental, Vision, Disability, and Basic Life Insurance coverage

  • Additional voluntary life insurance available

  • Paid Parental Leave & Pregnancy Related Medical Leave

  • Generous paid sick leave

  • Unlimited PTO

  • Monthly wellness/gym subsidy

  • Monthly phone subsidy

  • 401 (k) and ROTH retirement savings plan with matching

  • Employee Assistance Program

  • Company sponsored volunteer opportunities, LinkedIn Learning access, company and team outings

  • Adoption Assistance

Everforth TopBloc is an Equal Opportunity Employer

#LI-REMOTE

The hiring base pay range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At Everforth TopBloc, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range salary is $120,000- $160,000.

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