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Help Desk Manager Jobs in West Virginia (NOW HIRING)

Socket.dev

Service Desk Manager

Morgantown, WV · On-site

$85 - $120/hr

May hold 1 or more Help Desk Institute (HDI) certifications; HDI Support Center Manager is preferred. * Able to obtain and maintain a Public Trust. #J-18808-Ljbffr

New

WVU Medicine

Associate Help Desk Tech

Morgantown, WV · On-site

$19 - $25.75/hr

Help desk is also responsible for monitoring the ongoing operations of the Data Center Facility ... Use Incident Management documentation system for all incidents, problems and changes. Provides ...

AmeriSave Mortgage Corp.

$24 - $26/hr

AmeriSave is currently hiring a Help Desk professional to join our IT team. The ideal candidate is someone who is driven and passionate about playing a key role in our company's growth. Candidates ...

New

Willow Glen Capital

IT Help Desk Technician

Wheeling, WV · On-site

$18 - $20/hr

The Opportunity We're looking for an IT Help Desk Technician who is passionate about technology and ... Ability to work independently, manage time effectively, and meet deadlines. * Familiarity with ...

U.S. Army

IT Help Desk

Saint Albans, WV · On-site

$40K - $80K/yr

HELPFUL SKILLS: * Interest in computer science. * Attention to detail. * Ability to communicate effectively. * Experience in the installation of computers. REQUIRED ASVAB SCORE(S)Skilled Technical ...

Gabe's Stores

IT Help Desk Support

Morgantown, WV

To see the full , please click the link below: IT Helpdesk Specialist Full-Time Careers at Gabe's Offer: * Flexible Schedules * Employee Discount and Assistance Program * Wide Range of Employee ...

Gabe's

IT Help Desk Support

Morgantown, WV · On-site

$34K - $38K/yr

Description To see the full , please click the link below: IT Helpdesk Specialist Full-Time Careers at Gabe's Offer: * Flexible Schedules * Employee Discount and Assistance Program * Wide Range of ...

Parsons Corporation

Coordinate with engineering, program management and other technical teams to identify recurring ... Experience using help desk/ticketing systems and documenting technical issues, actions and ...

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All JobsHelp Desk JobsHelp Desk Manager JobsHelp Desk Manager Jobs in West Virginia

Help Desk Manager information

See West Virginia salary details

$29K

$64.9K

$96.4K

How much do help desk manager jobs pay per year?

As of Sep 3, 2026, the average yearly pay for help desk manager in West Virginia is $64,861.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,100.00 and $77,400.00 per year, depending on experience, location, and employer.

What does a help desk manager do?

A Help Desk Manager oversees the support team responsible for assisting users with technical issues, ensuring efficient and effective IT service delivery. They manage daily operations, coordinate with other departments, implement support processes, and monitor ticket resolution to maintain high customer satisfaction. Additionally, Help Desk Managers train staff, manage performance, and analyze support data to improve service quality.

What does a help desk manager do?

A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.

What are the key skills and qualifications needed to thrive as a help desk manager, and why are they important?

To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.

How does a help desk manager typically support and develop their team to handle high-volume support requests effectively?

A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.

What is the difference between Help Desk Manager vs Help Desk Technician?

AspectHelp Desk ManagerHelp Desk Technician
CertificationsITIL, HDI-Support Center Analyst, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support teams, manages workflows, oversees customer serviceProvides technical support, troubleshoots hardware/software issues
Employer & Industry UsageIT departments, tech companies, large organizationsHelp desks, IT support centers, small to medium businesses

The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.

More about Help Desk Manager jobs

What are the most commonly searched types of Help Desk jobs in West Virginia?

The most popular types of Help Desk jobs in West Virginia are:

What are popular job titles related to Help Desk Manager jobs in West Virginia?

For Help Desk Manager jobs in West Virginia, the most frequently searched job titles are:

What job categories do people searching Help Desk Manager jobs in West Virginia look for?

The top searched job categories for Help Desk Manager jobs in West Virginia are:

What cities in West Virginia are hiring for Help Desk Manager jobs?

Cities in West Virginia with the most Help Desk Manager job openings:

Help Desk Manager jobs near you
Infographic showing various Help Desk Manager job openings in West Virginia as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 24% Part Time, and 4% Contract. Highlights an 84% Physical, 1% Hybrid, and 15% Remote job distribution, with an average salary of $64,861 per year, or $31.2 per hour.

Service Desk Manager

Omniscius Consulting

Morgantown, WV • On-site

Full-time

Posted 11 days ago

Job description

We are seeking an experienced Service Desk Manager to provide leadership, direction, administration, quality assurance, and day-to-day oversight of service desk staff supporting a government organization. The service desk operates from an offsite contractor facility.

Primary Responsibilities
  • Provide leadership, direction, administration, quality assurance, and day-to-day oversight of service desk personnel.
  • Manage complex, multi-task IT contracts and ensure successful delivery of assigned services.
  • Plan, organize, and manage teams of employees performing a variety of technical and IT support functions.
  • Provide administrative and technical direction to assigned personnel.
  • Exercise appropriate management authority related to recruiting, hiring, terminating personnel, and committing corporate resources.
  • Coordinate approved task order activities and ensure contractual requirements are effectively executed.
  • Establish and improve procedures, processes, and controls as necessary to ensure services meet required schedules and production expectations.
  • Provide Government customer representatives with regular updates regarding the status, activities, and performance of personnel supporting the contract.
  • Respond to administrative and technical requests from Government customer representatives.
  • Apply continuous evaluation and control measures to maintain and improve service delivery.
  • Work independently and exercise sound judgment with minimal supervision.
Required Qualifications
  • Bachelor’s degree in Computer Science, Engineering, Mathematics, Business, Management, or a related field, or equivalent experience.
  • Minimum of five (5) years of successful leadership experience or equivalent experience.
  • Demonstrated experience managing complex, multi-task IT contracts or service delivery environments.
  • Experience planning, organizing, and managing technical or IT support personnel.
  • Experience providing administrative and technical direction to staff.
  • Strong leadership, organizational, communication, and customer service skills.
  • Ability to effectively communicate service status, personnel activities, and technical or administrative matters to Government customers.
  • Ability to work effectively and independently with minimal supervision.
  • Ability to obtain and maintain a Public Trust.
Required Certification
  • Current ITIL certification.
Preferred Certifications
  • One or more Help Desk Institute (HDI) certifications.
  • HDI Support Center Manager certification is preferred.

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