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Help Desk Assistant Jobs in West Virginia (NOW HIRING)

Omniscius Consulting

Service Desk Agent

Morgantown, WV · On-site

$17.50 - $22.50/hr

... paced help desk environment. The Service Desk Agent will support agency personnel by ... Follow standard operating procedures (SOPs) and assist with documentation maintenance and updates

Innovative Management Concepts, Inc.

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Service Desk Agent (IMC00864)

Morgantown, WV · On-site

$17 - $18.50/hr

Acceptable experience may include service desk analyst, customer service representative, help desk ... Support AI-enabled ServiceNow capabilities, including Now Assist and virtual agents. * Participate ...

Innovative Management Concepts, Inc.

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Service Desk Agent (IMC00864)

Morgantown, WV · On-site

$17 - $18.50/hr

Acceptable experience may include service desk analyst, customer service representative, help desk ... Support AI-enabled ServiceNow capabilities, including Now Assist and virtual agents. * Participate ...

YURTECH LLC

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Service Desk Agent (Tier I)

Morgantown, WV · On-site

$17.50 - $22.50/hr

The Service Desk Agent serves as the Tier 1 single point of contact for customer employees and ... Support AI-enabled ServiceNow capabilities, including Now Assist and virtual agents. * Participate ...

YURTECH LLC

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Service Desk Agent (Tier I)

Morgantown, WV · On-site

$17.50 - $22.50/hr

The Service Desk Agent serves as the Tier 1 single point of contact for customer employees and ... Support AI-enabled ServiceNow capabilities, including Now Assist and virtual agents. * Participate ...

Rexley LLC

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Service Desk Agent (Tier I)

Morgantown, WV · On-site

$30K - $42K/yr

Overview of Position Rexley is seeking candidates for a Service Desk Agent role that serves as the ... Support AI-enabled ServiceNow capabilities, including Now Assist and virtual agents. * Participate ...

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Rexley LLC

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Service Desk Agent (Tier I)

Morgantown, WV · On-site

$30K - $42K/yr

Overview of Position Rexley is seeking candidates for a Service Desk Agent role that serves as the ... Support AI-enabled ServiceNow capabilities, including Now Assist and virtual agents. * Participate ...

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All JobsHelp Desk JobsHelp Desk Assistant JobsHelp Desk Assistant Jobs in West Virginia

Help Desk Assistant information

See West Virginia salary details

$8

$16

$25

How much do help desk assistant jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for help desk assistant in West Virginia is $16.14, according to ZipRecruiter salary data. Most workers in this role earn between $13.61 and $17.88 per hour, depending on experience, location, and employer.

What is a help desk assistant?

A help desk assistant specializes in providing users of technology with support and services. Your main duties are to address all customer or user issues, along with common technological problems. You monitor the help desk email, inbox and answer questions over the phone, and work with customers in person. If there are persistent problems, you fill out reports to pass along to your supervisor or manager. Qualifications for this job include career experience in IT support, analytical problem-solving skills, and excellent verbal and written communication abilities.

What are the key skills and qualifications needed to thrive as a help desk assistant?

To thrive as a Help Desk Assistant, you need foundational knowledge of computer systems, troubleshooting skills, and typically a relevant IT certification or associate degree. Familiarity with ticketing systems like Zendesk, remote desktop tools, and common operating systems is crucial. Strong communication, patience, and problem-solving abilities help you effectively assist users and manage stressful situations. These skills ensure that technical issues are resolved efficiently, leading to higher user satisfaction and smooth organizational operations.

What are some of the most common challenges help desk assistants face when supporting users, and how can these be effectively managed?

Help Desk Assistants often encounter challenges such as managing high volumes of support requests, troubleshooting diverse technical issues, and communicating complex solutions to users with varying technical knowledge. To effectively handle these situations, it's important to prioritize tasks, use ticketing systems efficiently, and practice clear, empathetic communication. Continuous learning about new technologies and collaboration with more experienced team members can also help resolve issues more efficiently and improve user satisfaction.

What is the difference between Help Desk Assistant vs Technical Support Specialist?

AspectHelp Desk AssistantTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, IT support teamsIT departments, customer support, remote troubleshooting
Employer & IndustryBusinesses, government agencies, educational institutionsSimilar industries, often more technical roles
Common Search & ComparisonAssisting users with basic IT issuesResolving more complex technical problems

The Help Desk Assistant typically handles basic user support and troubleshooting, often working in help desk environments. In contrast, a Technical Support Specialist deals with more complex technical issues, requiring deeper technical knowledge. Both roles share similar credentials and work environments, but the Technical Support Specialist usually requires more advanced skills and certifications.

What qualifications do I need for a help desk assistant?

Help desk assistants typically need a high school diploma or equivalent, along with basic knowledge of computer hardware, software, and operating systems. Strong communication skills, problem-solving abilities, and familiarity with ticketing systems or remote support tools are also important. Certifications such as CompTIA A+ can enhance job prospects but are not always required.
More about Help Desk Assistant jobs

What are the most commonly searched types of Help Desk jobs in West Virginia?

The most popular types of Help Desk jobs in West Virginia are:

What cities in West Virginia are hiring for Help Desk Assistant jobs?

Cities in West Virginia with the most Help Desk Assistant job openings:

Help Desk Assistant jobs near you
Infographic showing various Help Desk Assistant job openings in West Virginia as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $33,565 per year, or $16.1 per hour.

Graduate Assistant: COB Help Desk

Shepherd University

Shepherdstown, WV • On-site

$13/hr

Full-time

Re-posted 28 days ago

Shepherd University rating

7.8

Company rating: 7.8 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

236th of 629 rated colleges and universities

Job description

Position Details
Position Information
Posting Number
Stu241P
Working Title
Graduate Assistant: COB Help Desk
FLSA
Non-Exempt
Student Pay Level
C
Advertised Pay Rate
$13.00
Position Status
Regular Student Employment
Department
Student Emp College of Business
Job Summary/Basic Function
The College of Business is looking for a graduate student to help staff the COB Help Desk for the academic year. The College of Business Help Desk is a resource for students who have questions about the business program in general, or may need help with their business, economics/finance, and/or accounting courses. The Help Desk also assists with COB and faculty projects such as conducting surveys, data entry and other tasks. The position starts in August of the current school year.
The position comes with a 6 credit hour tuition waiver (in-state rate) and the pay rate for upcoming year has not yet been determined, but will be at least $13/hour up to 20 hours a week. You must be available for 15-20 hours a week between the hours of 9:00 am and 5:00 pm. The Help Desk is located in White Hall on Shepherd's main campus.
Minimum Qualifications
Applicants may be enrolled in any SU graduate program and will be selected on the basis of prior accounting/business/economics/finance coursework and GPA. Applicants must be proficient in Microsoft Office software.
Preferred Qualifications
Posting Date
06/13/2025
Close Date
Special Instructions Summary
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