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Remote Help Desk Jobs (NOW HIRING)

Ten4

Help Desk Manager - Mobile Devices

Mount Laurel, NJ · Remote

$70K - $85K/yr

The Wireless Help Desk Manager oversees our Tier 1 Support Specialists, who are responsible for ... This is a fully remote position with occassional in-office requirements. For payroll and tax ...

Ten4

Help Desk Manager - Mobile Devices

Mount Laurel, NJ · On-site +1

$70K - $85K/yr

The Wireless Help Desk Manager oversees our Tier 1 Support Specialists, who are responsible for ... This is a fully remote position with occassional in-office requirements. For payroll and tax ...

Mondo

IT Help Desk Manager

Glenside, PA · Remote

$35 - $44/hr

... remote support for desktops, laptops, mobile devices, printers, and peripheral hardware and ... help desk best practices Experience overseeing computer inventory, loaner programs, and AV or ...

Mendocino Farms

IT HELP DESK TECHNICIAN

El Segundo, CA · On-site +1

$50K - $68K/yr

Job Title: IT Help Desk Technician Reports to: IT Help Desk Manager Location: El Segundo, CA FLSA ... Perform remote diagnostics and in-person support as needed (store visits, technology installations ...

Mondo

IT Help Desk Manager

Glenside, PA · Remote

$35 - $44/hr

... remote support for desktops, laptops, mobile devices, printers, and peripheral hardware and ... frameworks and help desk best practices • Experience overseeing computer inventory, loaner ...

STI

Help Desk Analyst 2 - Atlanta, GA

Atlanta, GA · On-site +1

$19.75 - $27/hr

Help Desk Analyst 2 Atlanta, GA/REMOTE 1 year Contract Description : The Department of Human Services, Office of Information Technology is seeking candidates for the position of ID Analyst located in ...

STI

$19.25 - $26.50/hr

Help Desk Level 2 consultant [3 Days Onsite, 2 days remote] Mercer County, NJ/Hybrid 6+ months NOTE: All training will be conducted on premises. Training on the AOC procedures and system will be ...

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How much do remote help desk jobs pay per hour?

As of Jul 20, 2026, the average hourly pay for remote help desk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is the difference between Remote Help Desk vs Remote Technical Support Specialist?

AspectRemote Help DeskRemote Technical Support Specialist
CredentialsCompTIA A+, Microsoft Certified, or similarCompTIA A+, Network+, Microsoft certifications
Work EnvironmentCustomer service-focused, troubleshooting hardware/software issuesTechnical problem-solving, advanced diagnostics
Employer & IndustryIT service providers, corporate IT departmentsIT support firms, software companies, tech vendors
Search & Comparison IntentDifferences, roles, responsibilitiesSkills, certifications, job duties

Remote Help Desk and Remote Technical Support Specialist roles both involve assisting users remotely with technical issues. The Help Desk typically handles basic troubleshooting and customer service, while the Technical Support Specialist deals with more complex technical problems. Both require similar certifications and work environments, but the Technical Support role often involves deeper technical knowledge and diagnostics.

What are the key skills and qualifications needed to thrive as a Remote Help Desk professional, and why are they important?

To thrive as a Remote Help Desk professional, you need strong technical troubleshooting abilities, knowledge of common operating systems, and typically a background in IT or related certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with remote desktop tools, ticketing systems like Zendesk or ServiceNow, and communication platforms is essential. Exceptional customer service, patience, and clear verbal and written communication skills make someone stand out in this role. These skills are crucial for efficiently resolving user issues, ensuring customer satisfaction, and maintaining smooth IT operations from a remote setting.

What are some common challenges faced by Remote Help Desk professionals and how can they be managed?

Remote Help Desk professionals often encounter challenges such as troubleshooting issues without physical access to devices, managing communication across different time zones, and maintaining high levels of customer satisfaction. To address these, it's important to develop strong problem-solving skills, utilize remote support tools effectively, and establish clear communication channels with both users and team members. Proactively documenting solutions and staying updated on the latest software and security protocols can also help manage these challenges and ensure efficient support.

What are Remote Help Desk jobs?

Remote Help Desk jobs involve providing technical support and assistance to users over the phone, chat, or email from a remote location. Professionals in this role help resolve hardware, software, and network issues, often using remote access tools to diagnose and fix problems. They serve as the first point of contact for customers or employees needing IT support. Remote Help Desk technicians must possess strong communication skills and a solid understanding of computer systems, software, and troubleshooting techniques.
More about Remote Help Desk jobs
What cities are hiring for Remote Help Desk jobs? Cities with the most Remote Help Desk job openings:
What are the most commonly searched types of Help Desk jobs? The most popular types of Help Desk jobs are:
What states have the most Remote Help Desk jobs? States with the most job openings for Remote Help Desk jobs include:
What job categories do people searching Remote Help Desk jobs look for? The top searched job categories for Remote Help Desk jobs are:
Remote Help Desk jobs near you
Infographic showing various Remote Help Desk job openings in the United States as of July 2026, with employment types broken down into 81% Full Time, 17% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

Help Desk Manager - Mobile Devices

Ten4

Mount Laurel, NJ • Remote

$70K - $85K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 27 days ago

Job description

OpDecision is Hiring! 
OpDecision, a Ten4 company, works with businesses to reduce their wireless bills, with average savings of over 40%. We also offer lifecycle management of wireless devices, providing world-class troubleshooting and activation services.
The Wireless Help Desk Manager oversees our Tier 1 Support Specialists, who are responsible for lifecycle management of our customer’s wireless devices, including activating cell phones, ordering devices, basic troubleshooting, and more. 
OpDecision provides a great benefits package and 4 weeks of PTO to start! 
  • Eight paid company holidays
  • PTO for your birthday
  • Health/dental/vision insurance
  • 401(k)
  • Tuition reimbursement/professional development
  • Paid Parental Leave
  • Room for growth

We are searching for a candidate that can work Monday through Friday with regular work hours of 8 am - 5 pm Eastern Time. This is a fully remote position with occassional in-office requirements. 
For payroll and tax purposes, candidates must live in the US from the following states: MD, NJ, FL, TX, AZ, PA, NC, CA.
The starting pay range for this position is $70,000 - $85,000 per year, depending on knowledge and experience. The rate/range provided herein is the anticipated pay at the time of hire and does not reflect future job opportunities.
JOB TITLE: Wireless Help Desk Manager
REPORTS TO: Director of Support Services
  
POSITION SUMMARY: 
The Wireless Help Desk Manager oversees day-to-day operations of the Support Services team that provides Tier 1 mobility help desk services. This position is responsible for ensuring all internal, as well as vendor-facing and client-facing, processes are performed with accuracy, appropriate urgency, and professional communication. Additional key responsibilities include identifying opportunities for automation, cost savings, and customer service quality improvement. This role will oversee the training, coaching, and strategic processes of the Tier 1 team so they are able to successfully support our clients, hit deadlines, and achieve internal company goals.  
ESSENTIAL DUTIES AND RESPONSIBILITIES: 
  • Monitor, troubleshoot and triage Assist client phone calls, emails, and tickets. 
  • Ensure the responsive end user help desk support for mobility-related services Monday through Friday 8:00 am – 5: 00 pm Eastern time.
    • Open, respond, track, and close all tickets in a timely manner. 
    • Escalate a ticket issue when appropriate.
    • Assist with ordering and activating new lines of service, suspending lines of service, administrator upgrades or replacement devices, add or remove features through the AT&T, Verizon, T-Mobile, etc. Premier Portals. 
    • Promptly update the internal customer ticketing system. 
    • Learn each Assist account to properly support their needs and goals. 
    • Work closely with the Assist account managers to provide best practices discussed on monthly review calls. 
    • Attend one client audit review call per quarter. 
  • Always accurately represent OpDecision and services in a professional manner. 
  • Provide excellent customer service in all aspects of the relationship with our clients including, but not limited to addressing service issues, fact gathering, and providing timely updates and resolutions. 
  • Provide management, training, and guidance to Tier 1 Support Specialists
    • Participate in the establishment of clear and measurable goals.
    • Provide a positive, upbeat, and motivating presence for the team.
    • Identify individual team member growth or challenge areas including conducting required performance reviews and providing positive mentorship.
    • Manage, share, update and support company policies and culture, Help Desk SOP, SLA compliance, knowledge of the Wizard capabilities, ForgeOS tickets and client knowledge base, and carrier portals.
    • Collaborate with peers sharing knowledge of B360 and Opus order processing.
    • Create and monitor appropriate metrics and KPI’s for team performance.
    • Review and approve PTO requests from team and other HRIS functions.
    • Ensure appropriate coverage/scheduling of Tier 1 Support Specialists
  • Provide backup support to team members as needed. 
  • Keep Directors/executive level informed at least weekly on progress of new hires.
  • Perform other duties and responsibilities as assigned. 
 
QUALIFICATIONS:  
  • Minimum 2 years’ experience managing direct reports.
  • High school diploma or general education degree (GED) required, Associate’s or Bachelor’s Degree preferred. 
  • Minimum 2 years’ experience working in ZOHO Desk, ServiceNow or other ticketing-based solutions is required. 
  • Minimum 2 years mobile carrier experience such as Verizon Wireless, AT&T Wireless, T-Mobile etc. is preferred.
  • Understanding of Microsoft Office, particularly Excel.
  • Must be customer-service oriented. 
  • Strong communication skills with ability to follow up clearly and effectively with others over the phone and email.
  • Ability to meet SLA deadlines in a fast-paced environment.
  • Positive outlook and ability to influence and motivate teams.
  • Must possess a strong sense of urgency and attention to detail. 
  • Demonstrated ability to prioritize multiple tasks to meet deadlines. 
  • Demonstrated ability to work independently and interact in a collaborative manner with other team members. 
  • Strong critical thinking and problem-solving skills required.
  • Occasional travel as needed. 
  • Must be authorized to work in the United States for any employer.
  • Must be able to read, write, and speak English proficiently. 
 
About Ten4 & OpDecision  
Since 1997, Ten4 (previously known as Distributed Computing or DCi) has been focused on business communications, specializing nationwide in both wired and wireless voice and data networks, billing services, and support monitoring. Ten4’s mission is to help multi-site, multi-state clients deploy effective, efficient, and easy-to-use telecom management solutions.  
Equal Employment Opportunity Policy 
Ten4 provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. 

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