ZipRecruiter

Log In

2

Remote Application Support Engineer Jobs (NOW HIRING)

Innodata Inc.

Application Reliability Engineer

We are looking for a hands-on Application Support Engineer to support, maintain, and enhance business-critical enterprise applications built and running on Google App Engine (GAE) and microservices.

Innodata Inc.

Application Reliability Engineer

We are looking for a hands-on Application Support Engineer to support, maintain, and enhance business-critical enterprise applications built and running on Google App Engine (GAE) and microservices.

PactFi

Client Support Engineer

San Francisco, CA · On-site +1

$130K - $150K/yr

Our web-based application brings together all parties involved in such a transaction to more ... This role is a remote position, and you will be working in the West Coast time zone. Travel is not ...

PactFi

Client Support Engineer

Seattle, WA · Remote

$130K - $150K/yr

Our web-based application brings together all parties involved in such a transaction to more ... This role is a remote position, and you will be working in the West Coast time zone. Travel is not ...

PactFi

Client Support Engineer

San Francisco, CA · Remote

$130K - $150K/yr

Our web-based application brings together all parties involved in such a transaction to more ... This role is a remote position, and you will be working in the West Coast time zone. Travel is not ...

Canon Medical Systems

Remote Support Engineer

$86K - $138K/yr

Remote Support Engineer - req1732 OVERVIEW The Customer Solutions Center (CSC) Remote Support Engineer plays a critical role in delivering centralized, high-quality remote support for Canon Medical ...

Guidehouse

Application Support / Operations Engineer

$70K - $116K/yr

Monitor application health, availability, and performance. * Coordinate deployment support activities with development and cloud engineering teams. * Document root causes, operational procedures, and ...

Eitacies Inc

QA Application Tester

Hartford, CT · Remote

$40 - $50/hr

Hartford, CT - 100% Remote Application Tester is responsible for system testing, User Acceptance ... Supporting the resolution of defects found during testing and providing general testing process ...

Harris

(Remote) Application Consultant

Virginia, IL · On-site +1

inHance, a division of Harris; is seeking an Application Consultant who will thrive in a people ... Respond to incoming implementation support calls and resolve issues accordingly. * Develop a close ...

Harris

inHance, a division of Harris; is seeking an Application Consultant who will thrive in a people ... Respond to incoming implementation support calls and resolve issues accordingly. * Develop a close ...

previous page

Showing results 41-60

All Jobsremote JobsTechnology JobsSoftware JobsApplications Engineer JobsRemote Application Support Engineer Jobs

Remote Application Support Engineer information

See salary details

$18

$48

$72

How much do remote application support engineer jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for remote application support engineer in the United States is $48.53, according to ZipRecruiter salary data. Most workers in this role earn between $38.70 and $56.73 per hour, depending on experience, location, and employer.

What is a remote application support engineer?

A Remote Application Support Engineer is a technical professional who provides assistance and troubleshooting for software applications from a remote location. Their primary responsibilities include diagnosing and resolving software issues, assisting users with technical problems, and ensuring that applications run smoothly. They often communicate with clients or internal teams via email, chat, or video calls, and may also work on software updates or patches. This role is crucial for organizations that rely on complex software systems, as it helps minimize downtime and maintain productivity.

What are the key skills and qualifications needed to thrive as a remote application support engineer?

To thrive as a Remote Application Support Engineer, you typically need strong problem-solving abilities, knowledge of application troubleshooting, and a background in computer science or information technology. Familiarity with ticketing systems, remote desktop tools, SQL databases, and relevant certifications like ITIL or CompTIA A+ is often required. Excellent communication, time management, and customer service skills help you effectively resolve issues and collaborate with cross-functional teams. These skills are crucial for ensuring smooth application performance, minimizing downtime, and delivering a seamless user experience in a remote work environment.

What are the common challenges faced by remote application support engineers and how can they be addressed?

Remote Application Support Engineers often encounter challenges such as troubleshooting complex technical issues without direct access to on-site systems, managing time zone differences when supporting global clients, and maintaining effective communication with both technical teams and end users. To address these, engineers typically leverage remote diagnostic tools, thorough documentation, and collaborative platforms to resolve issues efficiently. Regular training and clear escalation protocols also help ensure that problems are addressed promptly, while scheduled check-ins foster teamwork and ongoing professional growth.

What is the difference between Remote Application Support Engineer vs Remote Software Support Specialist?

AspectRemote Application Support EngineerRemote Software Support Specialist
Required CredentialsIT certifications, technical degreesIT certifications, technical knowledge
Work EnvironmentTechnical support, troubleshootingCustomer support, issue resolution
Employer & Industry UsageTech companies, software firmsSoftware vendors, SaaS providers
Search & Comparison IntentTechnical troubleshooting, application supportCustomer service, software issues

The Remote Application Support Engineer primarily focuses on technical troubleshooting and maintaining software applications, often requiring technical certifications. In contrast, the Remote Software Support Specialist emphasizes customer service and resolving user issues. Both roles are common in tech and software industries, but they differ in their core responsibilities and skill sets.

More about Remote Application Support Engineer jobs

What cities are hiring for Remote Application Support Engineer jobs?

Cities with the most Remote Application Support Engineer job openings:

What are the most commonly searched types of Application Support Engineer jobs?

The most popular types of Application Support Engineer jobs are:

What states have the most Remote Application Support Engineer jobs?

States with the most job openings for Remote Application Support Engineer jobs include:

What job categories do people searching Remote Application Support Engineer jobs look for?

The top searched job categories for Remote Application Support Engineer jobs are:

Remote Application Support Engineer jobs near you
Infographic showing various Remote Application Support Engineer job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $100,951 per year, or $48.5 per hour.

Application Reliability Engineer

Remote

Innodata Inc.
IT Services • 501 - 1,000 employees

7.5

Company rating: 7.5 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

166th of 247 rated software companies

Good employer

Respectful managers

Good training

Learn more about Innodata Inc.external

Full-time

Posted 15 days ago

Job description

Innodata (Nasdaq: INOD) is a global data engineering company. We believe that data and Artificial Intelligence (AI) are inextricably linked. Our mission is to enable the responsible advancement of artificial intelligence by providing the data, evaluation frameworks, and human expertise required to build AI systems that can be trusted at scale. We provide a range of transferable solutions, platforms, and services for Generative AI / AI builders and adopters. In every relationship, we honor our 36+ year legacy delivering the highest quality data and outstanding outcomes for our customers.
Scope of the Role:
We are looking for a hands-on Application Support Engineer to support, maintain, and enhance business-critical enterprise applications built and running on Google App Engine (GAE) and microservices.
The role is focused on application availability, production support, incident response, troubleshooting, and continuous feature enhancement rather than building a new application from the ground up. The ideal candidate can quickly understand an existing microservices-based application landscape, restore service when users are impacted, and deliver incremental enhancements safely across test, pre-production, and production environments.
Experience supporting large-scale, business-critical applications in complex enterprise technology environments is preferred.
What You'll Own:
  • Provide production support and maintenance for enterprise applications hosted on Google App Engine, including standard and flexible environments.
  • Act as a first point of contact for user-impacting incidents: triage, diagnose, restore service, and drive issues to closure within agreed SLAs/SLOs.
  • Troubleshoot application errors, failed requests, latency and performance degradation, service-to-service failures, configuration issues, quota/scaling limits, and dependency or integration failures.
  • Design, develop, and deliver feature enhancements and functional improvements to existing applications based on user and business needs.
  • Support applications built on microservices architecture, including service boundaries, APIs/contracts, inter-service communication, authentication, and failure/retry behavior.
  • Own build, release, and deployment activities across development, test, pre-production, and production environments with appropriate validation, approvals, and rollback plans.
  • Manage App Engine deployments including versions, traffic splitting/migration, canary and staged rollouts, rollbacks, service configuration, and scaling settings.
  • Perform root-cause analysis for recurring production issues and implement sustainable fixes.
  • Build and maintain monitoring, alerting, logging, dashboards, and error reporting using Cloud Monitoring, Cloud Logging, Error Reporting, and Cloud Trace.
  • Support platform, framework, library, dependency, and runtime upgrades while maintaining stability, supportability, and compliance.
  • Support IAM, service accounts, access controls, secrets management, and operational governance.
  • Participate in change management, release-readiness reviews, and on-call/rotational support as required.
  • Collaborate with client and cross-functional Application Engineering, Product, QA, Data Engineering, Infrastructure, and Platform teams.
  • Adapt to established client-specific engineering, security, review, change-management, and operational processes.
  • Create and maintain technical documentation, operational runbooks, troubleshooting guides, deployment procedures, and support playbooks.

Microservices Expectations:
  • Service decomposition and ownership: understand service boundaries, upstream/downstream dependencies, and ownership of behavior or data.
  • APIs and contracts: REST and gRPC/protobuf interfaces, versioning, backward compatibility, and contract-change impacts.
  • Inter-service communication: synchronous calls, asynchronous/event-driven messaging (Pub/Sub, Cloud Tasks), idempotency, retries, timeouts, backoff, and circuit breaking.
  • Service-to-service authentication and authorization using service accounts, identity/tokens, and least-privilege access.
  • Distributed troubleshooting using logs, distributed tracing, and correlation IDs to isolate failures across services.
  • Failure modes at scale, including cascading failures, partial outages, hot spots, quota exhaustion, and graceful degradation.
  • Independent deployability and coordination of multi-service releases when required.
  • Service-level observability, including dashboards, SLIs/SLOs, alerting, and error budgets.

You'll Thrive in This Role If You Have:
  • 3-7 years of experience in Application Support, Application Engineering, Software Engineering, Cloud Engineering, or a related role.
  • Strong hands-on experience supporting, maintaining, and enhancing production applications on Google Cloud Platform (GCP).
  • Hands-on experience with Google App Engine, including deployment, configuration, scaling, versioning, and troubleshooting.
  • Solid understanding of microservices architecture, REST/gRPC APIs, service-to-service communication and authentication, distributed tracing, and cross-service debugging.
  • Practical experience with deployments and promotions across multiple environments, including release validation, rollback, and change control.
  • Strong programming skills in one or more of Python, Java, Node.js / JavaScript, or Go.
  • Working knowledge of SQL and application data stores such as Cloud SQL, Firestore/Datastore, Cloud Spanner, or BigQuery.
  • Good understanding of GCP IAM, service accounts, permissions, monitoring, logging, alerting, and production operations.
  • Experience with CI/CD pipelines and automated build/deployment tooling such as Cloud Build, Jenkins, GitHub Actions, or GitLab CI.
  • Experience troubleshooting complex production environments and performing root-cause analysis under time pressure.
  • Ability to quickly understand existing systems, codebases, services, configurations, and client-specific tools and workflows.
  • Strong communication and collaboration skills, including communication during user-impacting incidents.

Preferred Qualifications:
  • Experience supporting large-scale internal or enterprise applications with demanding availability, reliability, and performance requirements.
  • Ability to quickly learn and operate within enterprise-specific application frameworks, deployment tooling, and support processes.
  • Cloud Run, GKE, Cloud Functions, or other GCP application services.
  • Apigee / API Gateway, load balancing, and API management.
  • Pub/Sub, Cloud Tasks, Cloud Scheduler, and asynchronous/event-driven patterns.
  • Infrastructure as Code, particularly Terraform.
  • SRE practices including SLIs/SLOs, error budgets, incident management, and blameless postmortems.
  • Containerization with Docker and Kubernetes fundamentals.
  • Frontend or full-stack experience supporting user-facing web applications.
  • Looker / Tableau / BI platforms or reporting integrations.
  • Supporting AI/ML, GenAI, or LLM-based applications running on GCP, including Vertex AI.

The expected salary range for this position is $60,000 - $100,000 USD per year, based on experience, skills, and qualifications.
Please be aware of recruitment scams involving individuals or organizations falsely claiming to represent employers. Innodata will never ask for payment, banking details, or sensitive personal information during the application process. To learn more on how to recognize job scams, please visit the Federal Trade Commission's guide at https://consumer.ftc.gov/articles/job-scams.
If you believe you've been targeted by a recruitment scam, please report it to Innodata at verifyjoboffer@innodata.com and consider reporting it to the FTC at ReportFraud.ftc.gov.

What Innodata employees say

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply