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Patient Relations Representative Jobs (NOW HIRING)

Network Temp Inc

Patient Relations Representative

Bronx, NY

$16.25 - $20.75/hr

Job Type Contract, Temporary Description A patient relations representative acts as a liaison between patients, their families, and a healthcare organization, primarily responsible for addressing ...

Gastro Health

Patient Relations Representative

Miami, FL · On-site

$14.75 - $19.25/hr

Gastro Health is seeking a Part-Time Patient Relations Representative to join our team! Gastro Health is a great place to work and advance in your career. You'll find a collaborative team of ...

Gastro Health

Patient Relations Representative

Miami, FL · On-site

$14.75 - $19.25/hr

Gastro Health is seeking a Part-Time Patient Relations Representative to join our team! Gastro Health is a great place to work and advance in your career. You'll find a collaborative team of ...

Gastro Health

Patient Relations Representative

Lake Worth, FL · On-site

$13.75 - $17.75/hr

Gastro Health is seeking a Full-Time Patient Relations Representative to join our team! Gastro Health is a great place to work and advance in your career. You'll find a collaborative team of ...

Gastro Health

Patient Relations Representative

Miami, FL · On-site

$14.75 - $19.25/hr

Gastro Health is seeking a Full-Time Patient Relations Representative to join our team! Gastro Health is a great place to work and advance in your career. You'll find a collaborative team of ...

Gastro Health

Patient Relations Representative

Miami, FL

$14.75 - $19.25/hr

Gastro Health is seeking a Full-Time Patient Relations Representative to join our team! Gastro Health is a great place to work and advance in your career. You'll find a collaborative team of ...

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How much do patient relations representative jobs pay per hour?

As of Jun 23, 2026, the average hourly pay for patient relations representative in the United States is $17.66, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

What's the lowest paying job at a hospital?

In hospitals, some of the lowest-paying roles are often entry-level support positions such as hospital housekeepers or cleaning staff. These roles typically require minimal formal education and may have lower hourly wages compared to clinical or administrative positions.

What is a patient relations rep?

A patient relations representative is a healthcare professional who acts as a liaison between patients and medical staff, addressing concerns, providing information, and ensuring a positive experience. They often handle patient complaints, coordinate communication, and may use customer service skills and electronic health records systems. Strong communication and problem-solving abilities are essential for this role.

How do patient advocates get paid?

Patient relations representatives are typically salaried employees who receive a fixed annual or hourly wage. Some may also earn bonuses or incentives based on performance, and compensation can vary depending on the employer, location, and experience. They usually work full-time in healthcare settings and may require strong communication and organizational skills.

What jobs pay 2000 a day?

Jobs that can pay $2,000 a day typically include specialized roles such as surgeons, anesthesiologists, corporate lawyers, or high-level consultants, often requiring advanced degrees, certifications, and significant experience. Freelance or contract work in fields like software development, executive coaching, or financial advising can also reach this level with the right client base and expertise.

What are the key skills and qualifications needed to thrive as a Patient Relations Representative, and why are they important?

To thrive as a Patient Relations Representative, you need strong customer service skills, problem-solving abilities, and a background in healthcare administration or a related field. Familiarity with hospital information systems, electronic health records (EHR), and often certification in patient relations or healthcare customer service is typical. Excellent interpersonal communication, active listening, and conflict resolution skills help you stand out in this role. These competencies are crucial for effectively addressing patient concerns, improving satisfaction, and ensuring a positive healthcare experience.

What are some common challenges Patient Relations Representatives face when mediating between patients and healthcare providers?

Patient Relations Representatives frequently navigate sensitive situations involving patient complaints or misunderstandings about care, billing, or hospital policies. Balancing empathy for patients while upholding institutional protocols requires strong communication and problem-solving skills. Often, they must act quickly to de-escalate tense situations and facilitate clear, respectful dialogue between patients, families, and clinical staff. Building trust, maintaining confidentiality, and ensuring a positive experience for all parties are key challenges in this role.

What is a Patient Relations Representative?

A Patient Relations Representative is a healthcare professional who acts as a liaison between patients, their families, and medical staff. Their main responsibilities include addressing patient concerns, resolving complaints, providing information about hospital policies, and ensuring a positive patient experience. They play a crucial role in maintaining effective communication and fostering trust within the healthcare environment. Patient Relations Representatives often help with service recovery and work to improve overall patient satisfaction.

What is the difference between Patient Relations Representative vs Medical Office Coordinator?

AspectPatient Relations RepresentativeMedical Office Coordinator
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; administrative or medical office experience
Work EnvironmentHospitals, clinics, healthcare facilitiesMedical offices, clinics, healthcare practices
Primary ResponsibilitiesPatient communication, satisfaction, addressing concernsScheduling, billing, administrative tasks
Industry UsageHealthcare customer service rolesMedical administrative support roles

While both roles work within healthcare settings, Patient Relations Representatives focus on patient communication and satisfaction, whereas Medical Office Coordinators handle administrative tasks. Understanding these differences helps job seekers find the right position aligned with their skills and career goals.

More about Patient Relations Representative jobs
What cities are hiring for Patient Relations Representative jobs? Cities with the most Patient Relations Representative job openings:
Who are the top companies hiring for Patient Relations Representative jobs? The top employers for Patient Relations Representative jobs are:
What states have the most Patient Relations Representative jobs? States with the most job openings for Patient Relations Representative jobs include:
What job categories do people searching Patient Relations Representative jobs look for? The top searched job categories for Patient Relations Representative jobs are:
What are popular job titles related to Patient Relations Representative jobs? For Patient Relations Representative jobs, the most frequently searched job titles are:
Patient Relations Representative jobs near you
Infographic showing various Patient Relations Representative job openings in the United States as of June 2026, with employment types broken down into 2% Locum Tenens, 6% As Needed, 67% Full Time, 12% Part Time, and 13% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $36,740 per year, or $17.7 per hour.
Patient Relations Representative

Patient Relations Representative

Houston Methodist West Hospital

Houston, TX • On-site

$14.75 - $19/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Houston Methodist rating

8.1

Company rating: 8.1 out of 10

Based on 293 frontline employees who took The Breakroom Quiz

68th of 875 rated healthcare providers

Job description

At Houston Methodist, the Patient Relations Representative position is responsible for serving as a liaison between patient/family members, all hospital departments and administration. This position acts professionally to identify and resolve problems as expressed by patients ensuring the receive care in a humane manner for all the services and care to which he/she is entitled. The Patient Relations Representative position maintains the required complaint and grievance documentation and logs them timely and appropriately and interacts with leadership to obtain necessary information to comply with the grievance policy and state requirements. The position is visible in the hospital by providing daily rounds, responding to leadership requests specific to patient requests if called upon, assisting in resolution of complaints or concerns timely and effective, maintains excellent communication skills and participates on hospital/System committees as requested, as well Methodist Experience initiatives.
FLSA STATUS
Non-exempt
QUALIFICATIONS
EDUCATION
  • High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)

EXPERIENCE
  • Customer service experience preferred

SKILLS AND ABILITIES
  • Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations
  • Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
  • Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles
  • Must be able to work with people of various age groups and cultural backgrounds
  • Ability to accurately document information and maintain records
  • Excellent ability to build and sustain interpersonal relationships
  • Knowledge of and interprets the institution's philosophy, policies, procedures and services to patients, their families and visitors
  • Basic level of computer competency – Microsoft Office Suite, and knowledge of health care information systems

ESSENTIAL FUNCTIONS
PEOPLE ESSENTIAL FUNCTIONS
  • Acts in the patients' behalf in response to increase patient satisfaction scores by reporting their appreciation, comments, concerns, and/or problems.
  • Works tactfully to identify and resolve problems as expressed by patients and ensures that each patient receives all the services and care to which patient is entitled.
  • Communicates directly with department heads, their designee and/or administrative staff regarding specific problems and trends in service.
  • Contributes towards improvement of department scores for employee engagement, i.e. peer-to-peer accountability.

SERVICE ESSENTIAL FUNCTIONS
  • Assists in developing and maintaining an effective system of documentation for complaints and/or grievances.
  • Conducts patient care rounds in the emergency room for purposes of improving the Methodist Experience.
  • Intervenes in complaints or conflict with the interests of patients, families, physicians and other interprofessional health care team members to increase patient satisfaction scores.

QUALITY/SAFETY ESSENTIAL FUNCTIONS
  • Maintains confidentiality of all patient, hospital or physician information. Responds to all grievances according to the HM grievance policy and appropriate regulatory guidelines.
  • Documents obstacles to delivery of services, grievances, complaints and compliments in appropriate database. When appropriate, initiates a corrective action and sends to management for investigation and resolution.

FINANCE ESSENTIAL FUNCTIONS
  • Identifies cost savings or revenue opportunities.
  • Utilizes resources with cost effectiveness and value creation in mind. Self-motivated to independently manage time effectively and prioritize daily tasks, assisting coworkers as needed.

GROWTH/INNOVATION ESSENTIAL FUNCTIONS
  • Participates on hospital efforts/committees to improve patient satisfaction and the overall Methodist Experience.
  • Seeks opportunities to identify self-development needs and takes appropriate action. Ensures own career discussions occur with appropriate management. Completes and updates the My Development Plan on an on-going basis.

SUPPLEMENTAL REQUIREMENTS
    WORK ATTIRE
    • Uniform: No
    • Scrubs: No
    • Business professional: Yes
    • Other (department approved): No

    ON-CALL*
    *Note that employees may be required to be on-call during emergencies (ie. Disaster, Severe Weather Events, etc) regardless of selection below.
    • On Call* Yes

    TRAVEL**
    **Travel specifications may vary by department**
    • May require travel within the Houston Metropolitan area No
    • May require travel outside Houston Metropolitan area No
QUALIFICATIONS
EDUCATION
  • High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)

EXPERIENCE
  • Customer service experience preferred

Company Profile:

Houston Methodist West Hospital is committed to leading medicine in West Houston, Katy and surrounding communities by delivering the Houston Methodist standard of exceptional safety, quality, service and innovation. The growing campus offers access to the most innovative medical and surgical care available, including cardiology and cardiovascular surgery; neurology and neurosurgery; comprehensive cancer care; orthopedics and sports medicine; gastroenterology; bariatrics; childbirth center with level III NICU; emergency care; and advanced imaging.

Houston Methodist is an Equal Opportunity Employer.

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