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Patient Relations Representative Jobs (NOW HIRING)

Gastro Health

Patient Relations Representative

Miami, FL · On-site

$14.75 - $19.25/hr

Gastro Health is seeking a Full-Time Patient Relations Representative to join our team! Gastro Health is a great place to work and advance in your career. You'll find a collaborative team of ...

Gastro Health

Patient Relations Representative

Miami, FL · On-site

$14.75 - $19.25/hr

Gastro Health is seeking a Full-Time Patient Relations Representative to join our team! Gastro Health is a great place to work and advance in your career. You'll find a collaborative team of ...

Gastro Health

Patient Relations Representative

Miami, FL

$14.75 - $19.25/hr

Gastro Health is seeking a Full-Time Patient Relations Representative to join our team! Gastro Health is a great place to work and advance in your career. You'll find a collaborative team of ...

Gastro Health

Patient Relations Representative

Miami, FL · On-site

$14.75 - $19.25/hr

Gastro Health is seeking a Full-Time Patient Relations Representative to join our team! Gastro Health is a great place to work and advance in your career. You'll find a collaborative team of ...

Gastro Health

Patient Relations Representative

Miami, FL · On-site

$14.75 - $19.25/hr

Gastro Health is seeking a Full-Time Patient Relations Representative to join our team! Gastro Health is a great place to work and advance in your career. You'll find a collaborative team of ...

Gastro Health

Patient Relations Representative

Miami, FL · On-site

$14.75 - $19.25/hr

Gastro Health is seeking a Full-Time Patient Relations Representative to join our team! Gastro Health is a great place to work and advance in your career. You'll find a collaborative team of ...

Gastro Health

Patient Relations Representative

Miami, FL · On-site

$14.75 - $19.25/hr

Gastro Health is seeking a Full-Time Patient Relations Representative to join our team! Gastro Health is a great place to work and advance in your career. You'll find a collaborative team of ...

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How much do patient relations representative jobs pay per hour?

As of May 28, 2026, the average hourly pay for patient relations representative in the United States is $17.66, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Patient Relations Representative, and why are they important?

To thrive as a Patient Relations Representative, you need strong customer service skills, problem-solving abilities, and a background in healthcare administration or a related field. Familiarity with hospital information systems, electronic health records (EHR), and often certification in patient relations or healthcare customer service is typical. Excellent interpersonal communication, active listening, and conflict resolution skills help you stand out in this role. These competencies are crucial for effectively addressing patient concerns, improving satisfaction, and ensuring a positive healthcare experience.

What are some common challenges Patient Relations Representatives face when mediating between patients and healthcare providers?

Patient Relations Representatives frequently navigate sensitive situations involving patient complaints or misunderstandings about care, billing, or hospital policies. Balancing empathy for patients while upholding institutional protocols requires strong communication and problem-solving skills. Often, they must act quickly to de-escalate tense situations and facilitate clear, respectful dialogue between patients, families, and clinical staff. Building trust, maintaining confidentiality, and ensuring a positive experience for all parties are key challenges in this role.

What is a Patient Relations Representative?

A Patient Relations Representative is a healthcare professional who acts as a liaison between patients, their families, and medical staff. Their main responsibilities include addressing patient concerns, resolving complaints, providing information about hospital policies, and ensuring a positive patient experience. They play a crucial role in maintaining effective communication and fostering trust within the healthcare environment. Patient Relations Representatives often help with service recovery and work to improve overall patient satisfaction.

What is the difference between Patient Relations Representative vs Medical Office Coordinator?

AspectPatient Relations RepresentativeMedical Office Coordinator
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; administrative or medical office experience
Work EnvironmentHospitals, clinics, healthcare facilitiesMedical offices, clinics, healthcare practices
Primary ResponsibilitiesPatient communication, satisfaction, addressing concernsScheduling, billing, administrative tasks
Industry UsageHealthcare customer service rolesMedical administrative support roles

While both roles work within healthcare settings, Patient Relations Representatives focus on patient communication and satisfaction, whereas Medical Office Coordinators handle administrative tasks. Understanding these differences helps job seekers find the right position aligned with their skills and career goals.

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Patient Relations Representative jobs near you
Infographic showing various Patient Relations Representative job openings in the United States as of May 2026, with employment types broken down into 82% Full Time, and 18% Part Time. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $36,740 per year, or $17.7 per hour.
Patient Relations Representative

Patient Relations Representative

Gastro Health

Miami, FL • On-site

$14.75 - $19.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 15 days ago

Gastro Health rating

6.5

Company rating: 6.5 out of 10

Based on 69 frontline employees who took The Breakroom Quiz

594th of 864 rated healthcare providers

Job description

Gastro Health is seeking a Full-Time Patient Relations Representative to join our team!

Gastro Health is a great place to work and advance in your career. You'll find a collaborative team of coworkers and providers, as well as consistent hours.

This role offers:

  • A great work/life balance
  • No weekends or evenings Monday thru Friday
  • Paid holidays and paid time off
  • Rapidity growing team with opportunities for advancement
  • Competitive compensation
  • Benefits package

Duties you will be responsible for:

  • Answer all incoming calls and route them to appropriate personnel; take messages and send task as necessary for all care centers.
  • Schedule, confirm, and cancel office appointments as patients call in.
  • Work on referrals and import demographics from patient portal.
  • Pick up voicemail messages on a daily basis.
  • Verify patients health plan benefits & obtain authorization, if needed.
  • Assist patients with questions and/or concerns regarding procedures
  • Request medical records from doctors and hospitals
  • Call-in new prescriptions and refills and obtain authorization if necessary
  • Obtain lab results including stat requests
  • Other duties as assigned

    Minimum Requirements

    • High school diploma or GED equivalent
    • 2+ years medical administration experience desired
    • Bilingual (English/Spanish) required

    We offer a comprehensive benefits package to our eligible employees:

    • 401(k) retirement plans with employer Safe Harbor Non-Elective Contributions of 3%
    • Discretionary profit-sharing contributions of up to 4%
    • Health insurance
    • Employer contributions to HSAs and HRAs
    • Dental insurance
    • Vision insurance
    • Flexible spending accounts
    • Voluntary life insurance
    • Voluntary disability insurance
    • Accident insurance
    • Hospital indemnity insurance
    • Critical illness insurance
    • Identity theft insurance
    • Legal insurance
    • Pet insurance
    • Paid time off
    • Discounts at local fitness clubs
    • Discounts at AT&T

    Additionally, Gastro Health participates in a program called Tickets at Work that provides discounts on concerts, travel, movies, and more.

    Interested in learning more? Click here to learn more about the location.

    Gastro Health is the one of the largest gastroenterology multi-specialty groups in the United States, with over 130+ locations throughout the country. Our team is composed of the finest gastroenterologists, pediatric gastroenterologists, colorectal surgeons, and allied health professionals. We are always looking for individuals that share our mission to provide outstanding medical care and an exceptional healthcare experience. We offer a comprehensive benefits package to our eligible employees.

    Gastro Health is proud to be an Equal Opportunity Employer. We do not discriminate based on race, color, gender, disability, protected veteran, military status, religion, age, creed, national origin, gender identity, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

    We thank you for your interest in joining our growing Gastro Health team!

    What Gastro Health employees say

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