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Patient Relations Representative Jobs in Wisconsin

Froedtert

GUEST RELATIONS REPRESENTATIVE

Milwaukee, WI · On-site

Communicates relevant patient care policies while supporting efficient patient care flow, and safety for everyone. Communicates with large numbers of individuals and at times large groups of people ...

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$13

$17

$23

How much do patient relations representative jobs pay per hour?

As of May 28, 2026, the average hourly pay for patient relations representative in Wisconsin is $17.83, according to ZipRecruiter salary data. Most workers in this role earn between $15.05 and $19.42 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Patient Relations Representative, and why are they important?

To thrive as a Patient Relations Representative, you need strong customer service skills, problem-solving abilities, and a background in healthcare administration or a related field. Familiarity with hospital information systems, electronic health records (EHR), and often certification in patient relations or healthcare customer service is typical. Excellent interpersonal communication, active listening, and conflict resolution skills help you stand out in this role. These competencies are crucial for effectively addressing patient concerns, improving satisfaction, and ensuring a positive healthcare experience.

What are some common challenges Patient Relations Representatives face when mediating between patients and healthcare providers?

Patient Relations Representatives frequently navigate sensitive situations involving patient complaints or misunderstandings about care, billing, or hospital policies. Balancing empathy for patients while upholding institutional protocols requires strong communication and problem-solving skills. Often, they must act quickly to de-escalate tense situations and facilitate clear, respectful dialogue between patients, families, and clinical staff. Building trust, maintaining confidentiality, and ensuring a positive experience for all parties are key challenges in this role.

What is a Patient Relations Representative?

A Patient Relations Representative is a healthcare professional who acts as a liaison between patients, their families, and medical staff. Their main responsibilities include addressing patient concerns, resolving complaints, providing information about hospital policies, and ensuring a positive patient experience. They play a crucial role in maintaining effective communication and fostering trust within the healthcare environment. Patient Relations Representatives often help with service recovery and work to improve overall patient satisfaction.

What is the difference between Patient Relations Representative vs Medical Office Coordinator?

AspectPatient Relations RepresentativeMedical Office Coordinator
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; administrative or medical office experience
Work EnvironmentHospitals, clinics, healthcare facilitiesMedical offices, clinics, healthcare practices
Primary ResponsibilitiesPatient communication, satisfaction, addressing concernsScheduling, billing, administrative tasks
Industry UsageHealthcare customer service rolesMedical administrative support roles

While both roles work within healthcare settings, Patient Relations Representatives focus on patient communication and satisfaction, whereas Medical Office Coordinators handle administrative tasks. Understanding these differences helps job seekers find the right position aligned with their skills and career goals.

What are popular job titles related to Patient Relations Representative jobs in Wisconsin? For Patient Relations Representative jobs in Wisconsin, the most frequently searched job titles are:
What job categories do people searching Patient Relations Representative jobs in Wisconsin look for? The top searched job categories for Patient Relations Representative jobs in Wisconsin are:
What are popular job titles related to Patient Relations Representative jobs in WI? For Patient Relations Representative jobs in WI, the most frequently searched job titles are:
Patient Relations Representative jobs near you
Infographic showing various Patient Relations Representative job openings in Wisconsin as of May 2026, with employment types broken down into 5% As Needed, 70% Full Time, and 25% Part Time. Highlights an 100% In-person job distribution, with an average salary of $37,084 per year, or $17.8 per hour.
Patient Relations Rep II - Multispecialty

Patient Relations Rep II - Multispecialty

Medical College of Wisconsin

Wauwatosa, WI

$15.25 - $19.75/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 15 days ago

Medical College Of Wisconsin rating

8.2

Company rating: 8.2 out of 10

Based on 27 frontline employees who took The Breakroom Quiz

106th of 528 rated colleges and universities

Job description

Summary

Under general supervision, assist patients with routine scheduling and registration inquiries. Provide customer service using basic knowledge of organization policies and procedures. Position emphasis will be on verification of patient insurance, collect co-payments, and scheduling for various types of providers.

Primary Responsibilities

  • Via telephone or online contact, will verify insurance information, deductible amounts, and co-pay requirements for various clinic services. Document verified insurance information in Department's triage software program.

  • Answers incoming calls, takes appropriate messages and transfers to appropriate area.

  • Documents in electronic medical record and other software tools that are essential to the clinic.

  • Diffuse irate customers. Employ sound judgment to ensure best possible public relations. Investigate and resolve customer concerns.

  • Maintain working knowledge of MCW and affiliate computerized scheduling and billing systems (i.e., IDX, Epic.)

  • Coordinate multiple appointments efficiently for the program such as appointments and procedures- using a patient centric scheduling model.

  • Triage more complex patient inquiries to more senior level staff as appropriate.

  • Perform related clerical functions such as maintaining patient accounts, data entry and filing.

  • Develop understanding of MCW clinic locations and the locations of its affiliate facilities, including directions to and within associated buildings.

  • Look up information in tables and lists; provide information appropriately.

  • Other duties as assigned.

Knowledge - Skills - Abilities

  • Clerical

  • Administration and Management

  • Computers and Electronics

  • Customer and Personal Service

  • English Language

  • Coordination

  • Active Listening

  • Reading Comprehension

  • Service Orientation

  • Social Perceptiveness

  • Extent Flexibility

  • Static Strength

  • Rate Control

  • Response Orientation

  • Wrist-Finger Speed

Qualifications

Appropriate experience may be substituted for education on an equivalent basis.

Minimum Required Education: High School Diploma

Minimum Required Experience: 1 year customer service experience

Preferred Experience: Relevant experience in a health care environment with emphasis on insurance knowledge and patient contact preferred

#LI-SN1

Physical Requirements

Work requires occasionally lifting moderate weight materials, standing, or walking continuously.

Work Environment

Occasional exposure to dust, noise, temperature changes, or contact with water or other liquids. Work is performed in an environmentally controlled environment.

Sensory Acuity

Ability to detect and translate speech or other communication required. May occasionally require the ability to distinguish colors and perceive relative distances between objects.

Why MCW?

  • Outstanding Healthcare Coverage, including but not limited to Health, Vision, and Dental. Along with Flexible Spending options

  • 403B Retirement Package

  • Competitive Vacation and Paid Holidays offered

  • Tuition Reimbursement

  • Paid Parental Leave

  • Employee & Family Assistance Program (EFAP)

  • Pet Insurance

  • On campus Fitness Facility, offering onsite classes

  • Additional discounted rates on items such as: Select cell phone plans, local fitness facilities, Milwaukee recreation and entertainment etc.

For a brief overview of our benefits see: Benefits Overview

For a full list of positions see: MCW Careers
At MCW all of our endeavors, from our internal operations to our interactions with our partners, are driven by our shared organizational values: Caring - Collaborative - Curiosity - Inclusive - Integrity - Respect. We are committed to fostering an inclusive environment that values diversity in backgrounds, experiences, and perspectives through merit-based processes and in alignment with all applicable laws. We believe that embracing human differences is critical to realize our vision of a healthier world, and we recognize that a healthy and thriving community starts from within. Our values define who we are, what we stand for and how we conduct ourselves at MCW. If you believe in embracing individuality and working together according to these principles to improve health for all, then MCW is the place for you. For more information, please visit our institutional website.


MCW as an Equal Opportunity Employer and Commitment to Non-Discrimination:

The Medical College of Wisconsin (MCW) is an Equal Opportunity Employer. We are committed to fostering an inclusive community of outstanding faculty, staff, and students, as well as ensuring equal educational opportunity, employment, and access to services, programs, and activities, without regard to an individual's race, color, national origin, religion, age, disability, sex, gender identity/expression, sexual orientation, marital status, pregnancy, predisposing genetic characteristic, or military status. Employees, students, applicants or other members of the MCW community (including but not limited to vendors, visitors, and guests) may not be subjected to harassment that is prohibited by law or treated adversely or retaliated against based upon a protected characteristic.

What Medical College Of Wisconsin employees say

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About Medical College of Wisconsin

Sourced by ZipRecruiter

The Medical College of Wisconsin (MCW) is an industry-leading educational institution located in Milwaukee, WI, US. Being part of the medical and health services sector, MCW's primary mission is to educate and train the next generation of healthcare professionals. MCW offers a wide array of degrees and programs within medical and health sciences, covering everything from medical, graduate, pharmacy and health sciences studies, to continuing professional developments and community engagement initiatives. Founded in 1893, MCW boasts a rich, well-entrenched history in shaping the medical education landscape locally and globally. The institution's core values of knowledge-changing life underline its dedication to incorporating innovative approaches in education and research, commitment to diversity and inclusion, service to the community, integrity, stewardship, and collaboration.

Industry

Health care and social assistance

Company size

5,001 - 10,000 Employees

Headquarters location

Milwaukee, WI, US

Year founded

1893

Social media

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