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Patient Relations Representative Jobs (NOW HIRING)

Network Temp Inc

Patient Relations Representative

Bronx, NY · On-site

$16.25 - $20.75/hr

Patient Relations Representative A patient relations representative acts as a liaison between patients, their families, and a healthcare organization, primarily responsible for addressing patient ...

Driscoll

Patient Relations Rep

Corpus Christi, TX · On-site

$15 - $19.25/hr

The Patient Relations/Interpreter Representative is responsible in working with hospital staff in delivering compassionate patient centered care to achieve the hospital's Mission, Vision, and ...

Network Temp Inc

Patient Relations Representative

Bronx, NY · On-site

$16.25 - $20.75/hr

Job Type Contract, Temporary Description A patient relations representative acts as a liaison between patients, their families, and a healthcare organization, primarily responsible for addressing ...

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How much do patient relations representative jobs pay per hour?

As of Aug 5, 2026, the average hourly pay for patient relations representative in the United States is $17.66, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

What skills are needed for patient relations representative?

A patient relations representative needs strong communication and interpersonal skills to effectively interact with patients and healthcare staff. They should have good problem-solving abilities, empathy, and organizational skills, often using electronic health record systems. Customer service experience and knowledge of healthcare policies are also beneficial.

What are the key skills and qualifications needed to thrive as a patient relations representative?

To thrive as a Patient Relations Representative, you need strong customer service skills, problem-solving abilities, and a background in healthcare administration or a related field. Familiarity with hospital information systems, electronic health records (EHR), and often certification in patient relations or healthcare customer service is typical. Excellent interpersonal communication, active listening, and conflict resolution skills help you stand out in this role. These competencies are crucial for effectively addressing patient concerns, improving satisfaction, and ensuring a positive healthcare experience.

What are some common challenges patient relations representatives face when mediating between patients and healthcare providers?

Patient Relations Representatives frequently navigate sensitive situations involving patient complaints or misunderstandings about care, billing, or hospital policies. Balancing empathy for patients while upholding institutional protocols requires strong communication and problem-solving skills. Often, they must act quickly to de-escalate tense situations and facilitate clear, respectful dialogue between patients, families, and clinical staff. Building trust, maintaining confidentiality, and ensuring a positive experience for all parties are key challenges in this role.

What is a patient relations representative?

A Patient Relations Representative is a healthcare professional who acts as a liaison between patients, their families, and medical staff. Their main responsibilities include addressing patient concerns, resolving complaints, providing information about hospital policies, and ensuring a positive patient experience. They play a crucial role in maintaining effective communication and fostering trust within the healthcare environment. Patient Relations Representatives often help with service recovery and work to improve overall patient satisfaction.

What is the difference between Patient Relations Representative vs Medical Office Coordinator?

AspectPatient Relations RepresentativeMedical Office Coordinator
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; administrative or medical office experience
Work EnvironmentHospitals, clinics, healthcare facilitiesMedical offices, clinics, healthcare practices
Primary ResponsibilitiesPatient communication, satisfaction, addressing concernsScheduling, billing, administrative tasks
Industry UsageHealthcare customer service rolesMedical administrative support roles

While both roles work within healthcare settings, Patient Relations Representatives focus on patient communication and satisfaction, whereas Medical Office Coordinators handle administrative tasks. Understanding these differences helps job seekers find the right position aligned with their skills and career goals.

More about Patient Relations Representative jobs
What cities are hiring for Patient Relations Representative jobs? Cities with the most Patient Relations Representative job openings:
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What states have the most Patient Relations Representative jobs? States with the most job openings for Patient Relations Representative jobs include:
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What are popular job titles related to Patient Relations Representative jobs? For Patient Relations Representative jobs, the most frequently searched job titles are:
Patient Relations Representative jobs near you
Infographic showing various Patient Relations Representative job openings in the United States as of July 2026, with employment types broken down into 3% As Needed, 71% Full Time, 18% Part Time, and 8% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $36,740 per year, or $17.7 per hour.

Patient Relations Representative

Network Temp Inc

Bronx, NY • On-site

$16.25 - $20.75/hr

Other

Re-posted yesterday

Job description

Patient Relations Representative

A patient relations representative acts as a liaison between patients, their families, and a healthcare organization, primarily responsible for addressing patient concerns, questions, and complaints, ensuring a positive patient experience by effectively communicating issues to relevant staff and facilitating solutions while upholding patient confidentiality and advocating for patient-centered care. Key responsibilities may include:

  • Patient interaction: Greeting patients, answering inquiries about services, procedures, and billing, and providing general information regarding the healthcare facility.
  • Complaint management: Receiving and documenting patient complaints, concerns, and feedback, investigating issues, and working to resolve them in a timely manner.
  • Communication: Relaying patient concerns to appropriate healthcare providers, staff members, and department heads, ensuring proper follow-up and updates.
  • Patient advocacy: Acting as a patient advocate by understanding their needs and ensuring their concerns are heard and addressed appropriately.
  • Patient education: Providing patients with relevant information regarding their treatment plan, medication instructions, and post-care procedures.
  • Documentation: Maintaining accurate records of patient interactions, complaints, and resolutions in accordance with HIPAA regulations.
  • Quality improvement: Identifying trends in patient feedback and suggesting improvements to patient care processes and service delivery.

Required skills and qualifications:

  • Bi-lingual skills in Spanish preferred
  • Excellent communication and interpersonal skills to effectively interact with patients, families, and staff from diverse backgrounds.
  • Strong listening and problem-solving abilities to understand patient concerns and find suitable solutions
  • Empathy and compassion to connect with patients and understand their perspectives
  • Knowledge of healthcare practices, procedures, and medical terminology
  • Ability to remain calm and professional under pressure when handling complex or sensitive situations
  • Proficiency in relevant software for patient records and documentation

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