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60 Broward Health Patient Relations Representative Jobs Hiring Near You

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What are the key skills and qualifications needed to thrive as a Patient Relations Representative, and why are they important?

To thrive as a Patient Relations Representative, you need strong customer service skills, problem-solving abilities, and a background in healthcare administration or a related field. Familiarity with hospital information systems, electronic health records (EHR), and often certification in patient relations or healthcare customer service is typical. Excellent interpersonal communication, active listening, and conflict resolution skills help you stand out in this role. These competencies are crucial for effectively addressing patient concerns, improving satisfaction, and ensuring a positive healthcare experience.

What are some common challenges Patient Relations Representatives face when mediating between patients and healthcare providers?

Patient Relations Representatives frequently navigate sensitive situations involving patient complaints or misunderstandings about care, billing, or hospital policies. Balancing empathy for patients while upholding institutional protocols requires strong communication and problem-solving skills. Often, they must act quickly to de-escalate tense situations and facilitate clear, respectful dialogue between patients, families, and clinical staff. Building trust, maintaining confidentiality, and ensuring a positive experience for all parties are key challenges in this role.

What is a Patient Relations Representative?

A Patient Relations Representative is a healthcare professional who acts as a liaison between patients, their families, and medical staff. Their main responsibilities include addressing patient concerns, resolving complaints, providing information about hospital policies, and ensuring a positive patient experience. They play a crucial role in maintaining effective communication and fostering trust within the healthcare environment. Patient Relations Representatives often help with service recovery and work to improve overall patient satisfaction.

What is the difference between Patient Relations Representative vs Medical Office Coordinator?

AspectPatient Relations RepresentativeMedical Office Coordinator
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; administrative or medical office experience
Work EnvironmentHospitals, clinics, healthcare facilitiesMedical offices, clinics, healthcare practices
Primary ResponsibilitiesPatient communication, satisfaction, addressing concernsScheduling, billing, administrative tasks
Industry UsageHealthcare customer service rolesMedical administrative support roles

While both roles work within healthcare settings, Patient Relations Representatives focus on patient communication and satisfaction, whereas Medical Office Coordinators handle administrative tasks. Understanding these differences helps job seekers find the right position aligned with their skills and career goals.

What is it like to work at Broward Health?

Broward Health is a non-profit healthcare organization that prioritizes patient-centered care and community service, fostering a culture of compassion and teamwork among its staff.

The organization operates a network of hospitals and medical facilities, offering a range of specialties and services, and employs a multidisciplinary team of healthcare professionals, including physicians, nurses, and support staff, working together to provide high-quality patient care.

Working at Broward Health may appeal to individuals who are passionate about delivering exceptional patient care, contributing to a mission-driven organization, and advancing their careers in a dynamic and supportive healthcare environment.

Do workers at Broward Health get paid breaks?

No. Most people don’t get paid breaks.
71% of people say they don’t get paid breaks.
Based on data from 52 people who took the Breakroom Quiz between March 2025 and March 2026.

Does Broward Health pay people when they’re sick?

Sometimes. Only some people get paid when they’re sick.
38% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 55 people who took the Breakroom Quiz between March 2025 and March 2026.

At Broward Health, are sick days and vacation days separate paid time off?

Sick days and vacation days are used from the same paid time off.
80% of people say they have to use vacation days when they’re out sick.
Based on data from 40 people who took the Breakroom Quiz between May 2025 and March 2026.

Is the health insurance from Broward Health affordable enough for their workers?

Most people say the health insurance costs are okay.
89% of people say the health insurance costs are okay
Based on data from 45 people who took the Breakroom Quiz between March 2025 and March 2026.

Do people get paid time off at Broward Health?

Most people get paid time off work.
95% of people say they get paid time off.
Based on data from 44 people who took the Breakroom Quiz between May 2025 and March 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 24% of people with changing schedules find out their shifts one week or less ahead of time.
  • 24% of people with changing schedules find out their shifts two weeks ahead of time.
  • 24% of people with changing schedules find out their shifts three weeks ahead of time.
  • 29% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 38 people who took the Breakroom Quiz between March 2025 and March 2026.

Do workers at Broward Health worry about hours?

Most people don’t worry about getting enough hours.
81% of people report they don’t worry about getting enough hours.
Based on data from 47 people who took the Breakroom Quiz between March 2025 and March 2026.

Do Broward Health workers get to choose the shifts they work?

Most people get to choose which shifts they work.
70% report that they have enough control over which shifts they work.
Based on data from 37 people who took the Breakroom Quiz between March 2025 and March 2026.

How easy is it for Broward Health workers to change shifts?

Some people find it hard to change shifts.
41% of people report that it’s hard to change shifts if they need to.
Based on data from 44 people who took the Breakroom Quiz between November 2024 and March 2026.

How easy is it to get time off at Broward Health?

Most people find it easy to get time off.
74% of people report it’s easy to get time off.
Based on data from 47 people who took the Breakroom Quiz between March 2025 and March 2026.

Do Broward Health managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
87% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 45 people who took the Breakroom Quiz between March 2025 and March 2026.

Do workers at Broward Health do extra work that they don't get paid for?

Rarely. Most people don’t do unpaid extra work.
83% of people report that they don’t do extra unpaid work.
Based on data from 42 people who took the Breakroom Quiz between March 2025 and March 2026.

How easy is it to take sick days at Broward Health?

Most people find it easy to take sick days.
77% of people report that it’s easy to take time off if they are sick.
Based on data from 53 people who took the Breakroom Quiz between March 2025 and March 2026.

Is a Broward Health job good for students?

Most students say this is a good place to work if you’re studying.
89% of students report this is a good place to work if you’re studying.
Based on data from 19 people who took the Breakroom Quiz between November 2024 and January 2026.

Is working at Broward Health good if you’re a parent or caregiver?

Most parents and caregivers say this is a good place to work.
71% of people who care for a child or other relative report this is a good place to work.
Based on data from 24 people who took the Breakroom Quiz between November 2024 and March 2026.

Do people at Broward Health feel treated with respect by their managers?

Most people feel treated with respect by their managers.
83% of people say they’re treated with respect by their managers.
Based on data from 54 people who took the Breakroom Quiz between March 2025 and March 2026.

Do people at Broward Health get to take their breaks without interruption?

Only some people get breaks without interruption.
42% of people report that their breaks get interrupted.
Based on data from 48 people who took the Breakroom Quiz between March 2025 and March 2026.

Is it stressful to work at Broward Health?

Most people feel stressed out here.
75% of people say they often feel stressed out at work.
Based on data from 57 people who took the Breakroom Quiz between March 2025 and March 2026.

Do people at Broward Health enjoy their jobs?

Most people enjoy their job.
80% of people report they enjoy their job.
Based on data from 50 people who took the Breakroom Quiz between March 2025 and March 2026.

Do people at Broward Health recommend working with their team?

Only some people recommend working with their team.
43% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 61 people who took the Breakroom Quiz between March 2025 and March 2026.

Do people get enough training when they start at Broward Health?

Most people got enough training when they started.
82% of people report they got enough training when they started working here.
Based on data from 57 people who took the Breakroom Quiz between March 2025 and March 2026.

Do people get support to advance at Broward Health?

Only some people are given support to advance their career here.
In the last year, 38% of people report not being given support to advance their career here.
Based on data from 55 people who took the Breakroom Quiz between March 2025 and March 2026.

Do people think Broward Health’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
79% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 52 people who took the Breakroom Quiz between March 2025 and March 2026.

Do workers feel well informed about how Broward Health is doing?

Only some people feel well informed about how the company is doing.
38% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 50 people who took the Breakroom Quiz between March 2025 and March 2026.
What other companies are hiring for Patient Relations Representative jobs?
What are the most popular jobs at Broward Health?
What are the most popular categories at Broward Health?
Infographic showing various Patient Relations Representative job openings at Broward Health in the United States as of May 2026, with employment types broken down into 1% As Needed, 92% Full Time, and 7% Part Time. Highlights an 99% Physical, and 1% Remote job distribution.
Patient Account Collection Representative- FT-BHC

Patient Account Collection Representative- FT-BHC

Broward Health

Fort Lauderdale, FL • On-site

$17.25 - $22.75/hr

Full-time

Posted 22 days ago

Broward Health rating

6.9

Company rating: 6.9 out of 10

Based on 91 frontline employees who took The Breakroom Quiz

449th of 864 rated healthcare providers

Job description

Patient Account Collection Representative
Broward Health Corporate ISC
Req #25141
Shift: Shift 1
FTE: 1.000000
Summary:
Performs patient accounting duties related to collection functions for patient care services provided within a healthcare system in accordance with local, state, and federal regulations. Ensures appropriate and optimal reimbursement and a consistent cash flow. Managed all functions related to business office including collections. Collects for both funded and unfunded payer sources.
Education:
Essential:
* High School Diploma or GED
Experience:
Essential:
* Two Years
Credentials:
Visit us online at www.BrowardHealth.org or contact Talent Acquisition
*Bonus Exclusions may apply in accordance with policy HR-004-026
Broward Health is proud to be an equal opportunity employer. Broward Health prohibits any policy or procedure which results in discrimination on the basis of race, color, national origin, gender, gender identity or gender expression, pregnancy, sexual orientation, religion, age, disability, military status, genetic information or any other characteristic protected under applicable federal or state law.
At Broward Health, the dedication and contributions of veterans are valued. Supporting the military community and giving back to those who served is a priority. Broward Health is proud to offer veteran's preference in the hiring process to eligible veterans and other individuals as defined by applicable law.

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About Broward Health

Sourced by ZipRecruiter

A career with Broward Health means endless opportunities to grow through a wide range of experiences across the healthcare system. You will be part of a team that is continually raising the bar for patient care. Our competitive benefits package includes healthcare coverage, a matching retirement program, pension plan, and wellness programs.

Industry

Hospitals

Company size

5,001 - 10,000 Employees

Headquarters location

Fort Lauderdale, FL, US

Year founded

1938

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