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Patient Relations Representative Jobs in Georgia

Alan B. Miller Medical Center

PATIENT ADVOCATE

Atlanta, GA · On-site

$17 - $22/hr

... other representatives of the patient. The position also engages in daily services recovery ... service and patient relations initiatives related to the facility's mission and goals.

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Patient Relations Representative information

See Georgia salary details

$10

$14

$19

How much do patient relations representative jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for patient relations representative in Georgia is $14.91, according to ZipRecruiter salary data. Most workers in this role earn between $12.60 and $16.25 per hour, depending on experience, location, and employer.

What skills are needed for patient relations representative?

A patient relations representative needs strong communication and interpersonal skills to effectively interact with patients and healthcare staff. They should have good problem-solving abilities, empathy, and organizational skills, often using electronic health record systems. Customer service experience and knowledge of healthcare policies are also beneficial.

What are the key skills and qualifications needed to thrive as a patient relations representative?

To thrive as a Patient Relations Representative, you need strong customer service skills, problem-solving abilities, and a background in healthcare administration or a related field. Familiarity with hospital information systems, electronic health records (EHR), and often certification in patient relations or healthcare customer service is typical. Excellent interpersonal communication, active listening, and conflict resolution skills help you stand out in this role. These competencies are crucial for effectively addressing patient concerns, improving satisfaction, and ensuring a positive healthcare experience.

What are some common challenges patient relations representatives face when mediating between patients and healthcare providers?

Patient Relations Representatives frequently navigate sensitive situations involving patient complaints or misunderstandings about care, billing, or hospital policies. Balancing empathy for patients while upholding institutional protocols requires strong communication and problem-solving skills. Often, they must act quickly to de-escalate tense situations and facilitate clear, respectful dialogue between patients, families, and clinical staff. Building trust, maintaining confidentiality, and ensuring a positive experience for all parties are key challenges in this role.

What is a patient relations representative?

A Patient Relations Representative is a healthcare professional who acts as a liaison between patients, their families, and medical staff. Their main responsibilities include addressing patient concerns, resolving complaints, providing information about hospital policies, and ensuring a positive patient experience. They play a crucial role in maintaining effective communication and fostering trust within the healthcare environment. Patient Relations Representatives often help with service recovery and work to improve overall patient satisfaction.

What is the difference between Patient Relations Representative vs Medical Office Coordinator?

AspectPatient Relations RepresentativeMedical Office Coordinator
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; administrative or medical office experience
Work EnvironmentHospitals, clinics, healthcare facilitiesMedical offices, clinics, healthcare practices
Primary ResponsibilitiesPatient communication, satisfaction, addressing concernsScheduling, billing, administrative tasks
Industry UsageHealthcare customer service rolesMedical administrative support roles

While both roles work within healthcare settings, Patient Relations Representatives focus on patient communication and satisfaction, whereas Medical Office Coordinators handle administrative tasks. Understanding these differences helps job seekers find the right position aligned with their skills and career goals.

What are popular job titles related to Patient Relations Representative jobs in Georgia? For Patient Relations Representative jobs in Georgia, the most frequently searched job titles are:
What job categories do people searching Patient Relations Representative jobs in Georgia look for? The top searched job categories for Patient Relations Representative jobs in Georgia are:
What are popular job titles related to Patient Relations Representative jobs in GA? For Patient Relations Representative jobs in GA, the most frequently searched job titles are:
Patient Relations Representative jobs near you
Infographic showing various Patient Relations Representative job openings in Georgia as of August 2026, with employment types broken down into 3% As Needed, 70% Full Time, 19% Part Time, 1% Temporary, and 7% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $31,023 per year, or $14.9 per hour.

Patient Relations Representative

Northside Hospital Inc.

Atlanta, GA • On-site

$15 - $19.25/hr

Full-time

Re-posted 25 days ago

Northside Hospital rating

7.2

Company rating: 7.2 out of 10

Based on 442 frontline employees who took The Breakroom Quiz

349th of 887 rated healthcare providers

Job description

Overview

Northside Hospital is award-winning, state-of-the-art, and continually growing. Constantly expanding the quality and reach of our care to our patients and communities creates even more opportunity for the best healthcare professionals in Atlanta and beyond. Discover all the possibilities of a career at Northside today.

Responsibilities

Processes complaints and concerns brought forward by patients, families and visitors.  Serves as the initial representative for the organization during the grievance process and identifies options for resolution.  Provides direct intervention with staff/patient/family conflict; acts as internal and external resource for referrals to meet customer's needs.  Makes recommendations for process improvement on behalf of customers to increase the level of patient satisfaction. Maintains direct contact with patients of all ages, families, and visitors to provide emotional support, assistance, and the hospital grievances.  The duties of this position require the exercise of courtesy and patience in speaking with patients, families, and others to maintain sound public relations. 

Qualifications

REQUIRED

 

  • High School diploma or equivalent education (GED) or post-secondary education
  • Two (2) years of experience in an occupation requiring advocacy, public relations, customer service, or in a medical setting
  • Ability to type a minimum of 30 words per minute

    •  PREFERRED

  • Associates, Bachelors or Master's Degree in Social Science, Business Administration, Health Administration, Education or related field
  • Demonstrated knowledge and skill with the Microsoft Office Suite application (specifically Microsoft Word, Microsoft Excel and Microsoft Teams)
  • Functional knowledge of patient registration, electronic health record and other patient information software/applications
  • Bilingual (Spanish preferred)
  • Strong interpersonal, organizational, and customer service skills
  • Excellent written and oral communication skills
  • Strong problem-solving skills and ability to work independently
    • Work Hours:10AM-6:30PMWeekend Requirements:NoOn-Call Requirements:NoEmployment Type: FULL_TIME

    What Northside Hospital employees say

    Pay

    Benefits

    Hours and flexibility

    Workplace

    Get the full story on Breakroom

    Northside Hospital logo

    About Northside Hospital

    Sourced by ZipRecruiter

    * 288-bed hospital, offering a full range of services including comprehensive and interventional stroke care, preventative and corrective cardiac care, full-service orthopedic and spine treatment, an ER 24/7®, and general surgery * As one of the first hospitals in the area to achieve Atrial Fibrillation Certification (SCPC), our technologically advanced hospital allows our highly skilled physicians, nursing and caregivers to serve our growing community * Northside Hospital was the first nationally recognized Comprehensive Stroke Center in Pinellas County and nationally recognized for quality and safety by earning an 'A' rating from the Leapfrog Group

    Industry

    Hospitals

    Company size

    10,000+ Employees

    Headquarters location

    Atlanta, GA, US

    Year founded

    1970

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