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Patient Relations Coordinator Jobs (NOW HIRING)

South Texas Periodontal Associates

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Patient Relations Coordinator

San Antonio, TX · On-site

$18 - $23/hr

South Texas Periodontal Associates are seeking for a friendly, reliable, and professional Patient Relations Coordinator to join our dental team. This position plays an important role in creating a ...

South Texas Periodontal Associates

Be Seen First

Patient Relations Coordinator

San Antonio, TX · On-site

$18 - $23/hr

South Texas Periodontal Associates are seeking for a friendly, reliable, and professional Patient Relations Coordinator to join our dental team. This position plays an important role in creating a ...

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Patient Relations Coordinator information

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$15

$24

$35

How much do patient relations coordinator jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for patient relations coordinator in the United States is $24.50, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $29.09 per hour, depending on experience, location, and employer.

What is a patient relations coordinator?

Patient Relations Coordinators are professionals who act as a liaison between patients and healthcare providers to ensure a positive patient experience. They handle patient concerns, coordinate communication, and help resolve issues related to care, billing, or services. Their goal is to advocate for patients, improve satisfaction, and ensure that healthcare facilities deliver quality service. Additionally, they may collect feedback and assist in process improvement initiatives. This role is essential in maintaining trust and effective communication between patients and medical staff.

What does a patient relations coordinator do?

A patient relations coordinator is in charge of processing patients during their visit. Their duties include greeting patients, answering phones, scheduling appointments, verifying information, and preparing patient paperwork. Other responsibilities are to communicate with insurance companies, submit billing, and collect payments. In many cases, a patient relations coordinator updates medical files, handles records requests, obtains documents needed for insurance, and maintains office supplies. Patient relations coordinators also assist doctors and technicians throughout the day for smooth and efficient care of patients and can work in a hospital or other healthcare setting. Qualifications to become a patient relations coordinator vary.

What are the key skills and qualifications needed to thrive as a patient relations coordinator, and why are they important?

To thrive as a Patient Relations Coordinator, you need strong interpersonal skills, experience in healthcare administration, and often a bachelor's degree in a related field. Familiarity with hospital information systems, patient management software, and sometimes certification in patient advocacy or healthcare administration is common. Exceptional communication, conflict resolution, and empathy help build trust and address patient concerns effectively. These skills are essential for ensuring patient satisfaction, resolving issues efficiently, and maintaining a positive healthcare environment.

What are some common challenges faced by patient relations coordinators, and how are they typically addressed?

Patient Relations Coordinators often encounter challenges such as managing high-stress situations, addressing patient complaints, and facilitating communication between patients and healthcare staff. To handle these effectively, coordinators rely on strong interpersonal skills, conflict resolution techniques, and a thorough understanding of hospital policies. Ongoing training and support from the healthcare team help coordinators navigate these challenges and maintain a positive patient experience.

What is the difference between Patient Relations Coordinator vs Patient Advocate?

AspectPatient Relations CoordinatorPatient Advocate
Primary RoleManages patient satisfaction, handles complaints, and facilitates communication between patients and healthcare providers.Supports patients' rights, educates them about their options, and assists in navigating healthcare systems.
Work EnvironmentHospital or clinic administrative offices, patient service departments.Hospitals, clinics, community health organizations, often directly interacting with patients.
CredentialsTypically requires healthcare or customer service experience; certifications vary.Often requires knowledge of healthcare policies; certifications like Patient Advocate Certification can be beneficial.

While both roles focus on patient support, the Patient Relations Coordinator primarily manages communication and satisfaction, whereas the Patient Advocate actively assists patients in understanding their rights and healthcare options. Both roles are essential for improving patient experience within healthcare settings.

What degree do you need for a patient relations coordinator?

A patient relations coordinator typically needs at least a bachelor's degree in healthcare administration, communications, or a related field. Relevant skills include strong communication and customer service abilities, and some positions may prefer or require certifications in healthcare or patient advocacy.

What skills are needed for patient relations coordinator?

A patient relations coordinator needs strong communication and interpersonal skills to effectively interact with patients and staff. They should have problem-solving abilities, empathy, and organizational skills, often utilizing electronic health records (EHR) systems. Additionally, knowledge of healthcare regulations and customer service experience are important for success in this role.
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Patient Relations Coordinator jobs near you
Infographic showing various Patient Relations Coordinator job openings in the United States as of August 2026, with employment types broken down into 4% As Needed, 69% Full Time, 19% Part Time, and 8% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $50,960 per year, or $24.5 per hour.

Patient Relations Coordinator

Trusted Ally Home Care

Knoxville, TN • On-site

$26 - $29/hr

Full-time, Part-time

Re-posted 16 days ago

Job description

Who We Are
Trusted Ally Home Care is a mission-driven home health agency serving former energy workers and their families. We are recognized for our tenure in the industry, strong operational standards, and deep community presence. Our approach is patient-first, education-focused, and rooted in compliance, compassion, and long-term relationships.
Role Overview
The Patient Relations Coordinator provides administrative, operational, and patient-facing support for the local Trusted Ally Home Care office. This role serves as a key link between site operations, patients, staff, and community outreach efforts. The position supports day-to-day office functions, regulatory readiness, employee coordination, and direct patient engagement activities, including the Healthgevity program and patient satisfaction initiatives.
Position Specifics
The Patient Relations Coordinator serves as a secondary operational and administrative point of contact for the site and works under the direction of the Business Operations Manager. This role supports internal operations while also assisting with community-facing and patient-facing activities that promote patient satisfaction, education, and long-term engagement. Successful candidates demonstrate strong organization, professionalism, and comfort working directly with patients, families, and community partners.
Major Functions
• Support local office operations and administrative workflows
• Assist with patient engagement, education and community outreach efforts
• Support employee onboarding, compliance, and documentation (credential tracking, and compliance documentation)
• Serve as a (professional) patient-facing representative of Trusted Ally Home Care
• Coordinate strategic partnership engagement between vendors, patients and clinicians
Job Duties
• Understand and adhere to established Agency policies and procedures and compliance standards
• Provide front-line customer service for patients, families, employees, applicants, and visitors
• Answer intake, referral, and inquiry calls as needed, ensuring positive and professional company representation with professionalism and compassion
• Observe confidentiality and safeguard all patient-related and employee information
• Assist with faxing, tracking, and uploading select medical records as assigned
• Develop and maintain cooperative relationships with patients, caregivers, co-workers, and referral sources
• Support and participate in patient engagement activities, marketing events, open houses, and community education efforts
• Support the Trusted Ally Healthgevity program, including patient education, engagement touchpoints, and coordination of activities with Healthgevity nurses and Business Development.
• Conduct patient satisfaction surveys and assist with collecting, documenting, and reporting feedback via Purposeful Leader Rounding (PLRs)
• Support Client Happiness initiatives and follow up on patient experience needs as directed
• Participate in On Call rotation schedule
• Meet and greet clients, employees, applicants, and office visitors
• Provide technical support as applicable, including tablet setup and general support requests
• Support timesheet verification and payroll-related documentation as needed
• Assist with new hire orientation and onboarding logistics as assigned
• Track, monitor, and assist with maintaining employee credential compliance and updates
• Manage and monitor office supply inventory
• Communicate caregiver scheduling needs with the Scheduling Manager and assist with scheduling support as needed
• Maintain (accurate,) organized office files, records, and documentation to support compliance and audit readiness
• Assist with special projects across operations and outreach functions as assigned
• Perform general clerical duties including copying, filing, mailing, scanning, and record maintenance
• Represent the company in a professional, ethical, positive and loyal manner at all times
• Additional job functions as assigned by supervisory personnel
Required
• Experience in administrative, office operations, or customer-facing roles
• Strong verbal and written communication skills
• Ability to multitask, prioritize, and work independently
• Professional demeanor when working with patients and families
Preferred
• Bachelor’s degree
• Experience in home health, healthcare administration, or regulated environments
• Experience supporting patient engagement, satisfaction initiatives, or community outreach
• Familiarity with electronic records systems, CRM tools, and standard office software
Additional Information
• Part-time position (20 hours per week) with the opportunity to grow into a full-time role
• Based in our Knoxville office, with occasional local travel throughout the community as needed
• Competitive hourly pay: $26.00–$29.00 per hour, based on experience and qualifications

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