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Patient Relations Jobs (NOW HIRING)

Mercy

Patient Relations Specialist

Joplin, MT · On-site

The Patient Relations Specialist acts as an administrative liaison to patients, family members, physicians, coworkers, and departments, assisting patients in understanding hospital services and ...

Oak St. Health

Patient Relations Analyst

Brooklyn, NY

$21.10 - $49.08/hr

Patient Relations Analyst We're building a world of health around every individual -- shaping a more connected, convenient and compassionate health experience. At CVS Health ® , you'll be surrounded ...

CVS Health

Patient Relations Manager

Independence, MO

$21.10 - $40.90/hr

Patient Relations Analyst Company: Oak Street Health Role Description: The purpose of the Patient Relations Analyst (PRA) at Oak Street Health is to educate patients about Medicare programs ...

Oak St. Health

Patient Relations Analyst

Topeka, KS

$21.10 - $36.78/hr

Patient Relations Analyst We're building a world of health around every individual -- shaping a more connected, convenient and compassionate health experience. At CVS Health ® , you'll be surrounded ...

CVS Health

Patient Relations Analyst

New York, NY

$21.10 - $49.08/hr

Patient Relations Analyst Company: Oak Street Health Role Description: The purpose of the Patient Relations Analyst (PRA) at Oak Street Health is to educate patients about Medicare programs ...

Legacy Health

Patient Relations Liaison

Portland, OR · On-site

$38.55/hr

The Patient Relations Liaison is a key member of the Quality and Patient Safety Division, dedicated to ensuring a positive patient experience by addressing complaints and grievances with empathy ...

CVS Health

Patient Relations Analyst

Topeka, KS

$21.10 - $36.78/hr

Patient Relations Analyst Company: Oak Street Health Role Description: The purpose of the Patient Relations Analyst (PRA) at Oak Street Health is to educate patients about Medicare programs ...

Legacy Health

Patient Relations Liaison

Portland, OR

$38.55 - $47.93/hr

The Patient Relations Liaison is a key member of the Quality and Patient Safety Division, dedicated to ensuring a positive patient experience by addressing complaints and grievances with empathy ...

Americare

Patient Relations Manager

Brooklyn, NY · On-site +1

The Patient Relations Manager's purpose is to ensure the safe admission of patients onto Americare services. The Patient Relation's Manager acts as a liaison between the patient, facility and ...

Legacy Health

Patient Relations Liaison

Portland, OR · On-site

$38.55 - $47.93/hr

The Patient Relations Liaison serves as the primary point of contact between the organization and patients, ensuring a patient-centric and regulatory-compliant response to complaints and grievances.

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Patient Relations information

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$11K

$62.2K

$94K

How much do patient relations jobs pay per year?

As of Jun 21, 2026, the average yearly pay for patient relations in the United States is $62,176.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,500.00 and $69,000.00 per year, depending on experience, location, and employer.

What is the difference between Patient Relations vs Patient Advocate?

AspectPatient RelationsPatient Advocate
CredentialsTypically requires healthcare or customer service experience, sometimes a relevant certificationOften requires healthcare knowledge, certifications, or advocacy training
Work EnvironmentHospital, clinic, or healthcare facility; customer service settingHealthcare settings, community outreach, or legal environments
Employer & Industry UsageHospitals, clinics, healthcare organizationsPatient rights organizations, hospitals, legal or community groups
Search & Comparison IntentUnderstanding patient support roles, customer service in healthcareAdvocacy, patient rights, healthcare navigation

While both roles focus on patient support, Patient Relations primarily handles communication and service issues within healthcare facilities. Patient Advocates actively assist patients in navigating their rights and healthcare options. The roles often overlap but differ in scope and focus, with Patient Relations more customer service-oriented and Patient Advocates more advocacy-driven.

What are the key skills and qualifications needed to thrive as a Patient Relations professional, and why are they important?

To thrive as a Patient Relations professional, you need a background in healthcare administration or customer service, strong problem-solving skills, and often a bachelor's degree in a related field. Familiarity with hospital information systems, patient management software, and sometimes certification such as Certified Patient Experience Professional (CPXP) is important. Outstanding communication, empathy, conflict resolution, and active listening skills help build trust and resolve patient concerns effectively. These skills ensure positive patient experiences, improved satisfaction, and enhanced reputation for healthcare organizations.

What degree is needed to be a patient advocate?

A patient advocate typically needs at least a high school diploma or equivalent, but many roles prefer or require a bachelor's degree in healthcare, social work, or a related field. Relevant skills include communication, empathy, and knowledge of healthcare systems, and certifications such as Certified Patient Advocate (CPA) can enhance job prospects.

What is the job description of a patient relations person?

A patient relations person is responsible for acting as a liaison between patients and healthcare providers, addressing patient concerns, providing information, and ensuring a positive experience. They often handle complaints, coordinate communication, and may assist with patient education, requiring strong communication and interpersonal skills. The role typically involves working in healthcare settings and may require familiarity with healthcare policies and patient confidentiality standards.

How do patient advocates get paid?

Patient advocates are typically paid through salaries, hourly wages, or stipends if employed by healthcare organizations or advocacy groups. Some advocates work as independent consultants and charge clients directly for their services, often based on project or hourly rates. Compensation varies depending on experience, location, and the specific role or organization.

What are Patient Relations?

Patient Relations refers to the department or role within a healthcare facility that focuses on managing communication and resolving concerns between patients, their families, and the healthcare staff. Professionals in Patient Relations help address patient complaints, provide information about hospital policies, and ensure that patients have a positive experience during their care. They serve as a bridge between patients and the medical team, working to improve satisfaction and address issues quickly and compassionately.

What are some common challenges faced by Patient Relations professionals, and how can they be effectively managed?

Patient Relations professionals often encounter challenges such as managing difficult conversations, addressing patient complaints, and coordinating between patients and medical staff. These challenges can be effectively managed by developing strong communication skills, practicing empathy, and staying well-versed in hospital policies and procedures. Building positive relationships with both patients and staff helps to resolve issues quickly and ensures a supportive healthcare environment for everyone involved.

What jobs pay 2000 a day?

High-paying jobs that can pay around $2,000 a day typically include specialized roles such as surgeons, anesthesiologists, corporate lawyers, and certain executive positions. These roles often require advanced education, certifications, and significant experience, and may involve working in high-stakes environments or consulting firms. Freelance consulting or entrepreneurial ventures in certain industries can also reach this earning level for experienced professionals.
More about Patient Relations jobs
What cities are hiring for Patient Relations jobs? Cities with the most Patient Relations job openings:
What are the most commonly searched types of Patient Relations jobs? The most popular types of Patient Relations jobs are:
What states have the most Patient Relations jobs? States with the most job openings for Patient Relations jobs include:
What job categories do people searching Patient Relations jobs look for? The top searched job categories for Patient Relations jobs are:
Patient Relations jobs near you
Infographic showing various Patient Relations job openings in the United States as of June 2026, with employment types broken down into 2% Locum Tenens, 9% As Needed, 38% Full Time, and 51% Part Time. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $62,176 per year, or $29.9 per hour.
Patient Relations Manager

Patient Relations Manager

West Tennessee Healthcare

Jackson, TN • On-site

Full-time

Posted 5 days ago

West Tennessee Healthcare rating

6.0

Company rating: 6.0 out of 10

Based on 77 frontline employees who took The Breakroom Quiz

714th of 874 rated healthcare providers

Job description

Category:
Professional
City:
Jackson
State:
Tennessee
Shift:
10 - Day (United States of America)
Job Description Summary:
Provides coordination, leadership and direction for the Patient Relations Department and the role it plays in the initial patient complaint and grievance process. Assists the Director of Patient and Physician Satisfaction in developing, implementing and managing patient satisfaction programs and strategies for West Tennessee Healthcare. Employee is subject to call back as required by the hospital.
ESSENTIAL JOB FUNCTIONS:
  • Works to facilitate and coordinate an immediate resolution between patients or their representatives and JMCGH departments, Administration and the Grievance Committee. Includes managing the Patient Relations Department in a manner that provides an effective and accessible avenue whereby patients may express complaints or grievances concerning their patient experience.
  • Responsible for managing all aspects of the Patient Relations Department, including direct supervision of the Patient Relations Representative and ongoing development of the scope of service for Patient Relations Volunteers.
  • Proactively recommends changes for improving processes based on complaint and grievance trends.
  • Maintains a current understanding of CMS and JCAHO guidelines as they apply to the complaints and grievance process, and updates West Tennessee Healthcare Management Guidebook Policies to reflect changes in the guidelines. Collaborates with the Compliance and Risk Management Departments to ensure compliance.
  • Develops educational presentations for staff and management on conflict management, the complaints/grievance process, advance directives, and patient experience issues.
  • Develops, recommends, and maintains an annual budget for the Patient Relations Department.
  • Serves on committees pertinent to improving services at West Tennessee Healthcare, including various Patient Experience committees.
  • Assists in office management duties as needed.
  • Performs related responsibilities as required or directed.

JOB SPECIFICATIONS:
EDUCATION:
  • Bachelor's Degree in related field is preferred, not required.

LICENSURE, REGISTRATION, CERTIFICATION:
  • N/A

EXPERIENCE:
  • Minimum of three years of experience in patient relations or a related field within a healthcare system is preferred. Minimum of two years of supervisory experience is required. Background in patient experience and communications is preferred.

KNOWLEDGE, SKILLS AND ABILITIES:
  • High level of conflict management and problem-solving skills.
  • Ability to work with staff and public with patient relations issues.
  • Working knowledge of computers.

NONDISCRIMINATION NOTICE STATEMENT
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law.

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