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Patient Relations Jobs in Boston, MA (NOW HIRING)

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Patient Relations information

See Boston, MA salary details

$11.9K

$67.5K

$102.1K

How much do patient relations jobs pay per year?

As of Aug 29, 2026, the average yearly pay for patient relations in Boston, MA is $67,548.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,600.00 and $75,000.00 per year, depending on experience, location, and employer.

What is a patient relations professional?

Patient Relations refers to the department or role within a healthcare facility that focuses on managing communication and resolving concerns between patients, their families, and the healthcare staff. Professionals in Patient Relations help address patient complaints, provide information about hospital policies, and ensure that patients have a positive experience during their care. They serve as a bridge between patients and the medical team, working to improve satisfaction and address issues quickly and compassionately.

What skills and qualifications are needed to thrive as a patient relations professional?

To thrive as a Patient Relations professional, you need a background in healthcare administration or customer service, strong problem-solving skills, and often a bachelor's degree in a related field. Familiarity with hospital information systems, patient management software, and sometimes certification such as Certified Patient Experience Professional (CPXP) is important. Outstanding communication, empathy, conflict resolution, and active listening skills help build trust and resolve patient concerns effectively. These skills ensure positive patient experiences, improved satisfaction, and enhanced reputation for healthcare organizations.

What are common challenges faced by patient relations professionals, and how can they be managed?

Patient Relations professionals often encounter challenges such as managing difficult conversations, addressing patient complaints, and coordinating between patients and medical staff. These challenges can be effectively managed by developing strong communication skills, practicing empathy, and staying well-versed in hospital policies and procedures. Building positive relationships with both patients and staff helps to resolve issues quickly and ensures a supportive healthcare environment for everyone involved.

What is the difference between Patient Relations vs Patient Advocate?

AspectPatient RelationsPatient Advocate
CredentialsTypically requires healthcare or customer service experience, sometimes a relevant certificationOften requires healthcare knowledge, certifications, or advocacy training
Work EnvironmentHospital, clinic, or healthcare facility; customer service settingHealthcare settings, community outreach, or legal environments
Employer & Industry UsageHospitals, clinics, healthcare organizationsPatient rights organizations, hospitals, legal or community groups
Search & Comparison IntentUnderstanding patient support roles, customer service in healthcareAdvocacy, patient rights, healthcare navigation

While both roles focus on patient support, Patient Relations primarily handles communication and service issues within healthcare facilities. Patient Advocates actively assist patients in navigating their rights and healthcare options. The roles often overlap but differ in scope and focus, with Patient Relations more customer service-oriented and Patient Advocates more advocacy-driven.

What degree is needed to be a patient relations?

A patient relations specialist typically needs at least a high school diploma or equivalent; however, many employers prefer candidates with a bachelor's degree in healthcare administration, communications, or a related field. Relevant skills include strong communication, empathy, and customer service experience, and some roles may require certification or training in healthcare regulations or patient advocacy.

What skills are needed for patient relations?

Patient relations professionals need strong communication and interpersonal skills to effectively interact with patients and healthcare staff. Empathy, active listening, problem-solving abilities, and knowledge of healthcare procedures are essential, along with proficiency in computer systems and customer service. Certifications in healthcare or patient advocacy can also enhance effectiveness in this role.

What are the most commonly searched types of Patient Relations jobs in Boston, MA?

The most popular types of Patient Relations jobs in Boston, MA are:

What are popular job titles related to Patient Relations jobs in Boston, MA?

For Patient Relations jobs in Boston, MA, the most frequently searched job titles are:

What job categories do people searching Patient Relations jobs in Boston, MA look for?

The top searched job categories for Patient Relations jobs in Boston, MA are:

What cities near Boston, MA are hiring for Patient Relations jobs?

Cities near Boston, MA with the most Patient Relations job openings:

Patient Relations jobs near you
Infographic showing various Patient Relations job openings in Boston, MA as of August 2026, with employment types broken down into 72% Full Time, 14% Part Time, and 14% Contract. Highlights an 86% In-person, and 14% Remote job distribution, with an average salary of $67,548 per year, or $32.5 per hour.

Patient Family Relations Representative

Mass General Brigham

Roxbury Crossing, MA • On-site

$20.84 - $29.79/hr

Other

Posted 19 days ago

Brigham and Women's Hospital rating

8.1

Company rating: 8.1 out of 10

Based on 101 frontline employees who took The Breakroom Quiz

117th of 1,064 rated hospitals

Job description

Patient Relations Liaison

Responsible for serving as a liaison between patients, their families, and the hospital to address concerns, provide information, and ensure a positive experience. Works to resolve issues related to patient care, facilitates communication between patients and staff, and supports patient satisfaction initiatives within the hospital.

Education: Bachelor's Degree Healthcare Administration required or Bachelor's Degree Social Work required or Bachelor's Degree Related Field of Study required. Experience in lieu of a degree is acceptable.

Experience: Experience in a healthcare setting, preferably in patient relations or customer service roles 2-3 years required and experience in a hospital environment 1-2 years preferred.

Knowledge, Skills and Abilities: Strong interpersonal and communication skills. Ability to handle sensitive and complex situations with empathy and professionalism. Problem-solving and conflict-resolution skills. Organizational skills and attention to detail. Ability to collaborate effectively with teams comprising individuals of many different backgrounds. Proficiency in using healthcare management software and systems.

Work Location: 1620 Tremont Street

Scheduled Weekly Hours: 40

Employee Type: Regular

Work Shift: Day (United States of America)

Pay Range: $20.84 - $29.79/Hourly

EEO Statement: 2200 The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

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