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Patient Relations Jobs in Boston, MA (NOW HIRING)

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Patient Relations information

See Boston, MA salary details

$11.9K

$67.5K

$102.1K

How much do patient relations jobs pay per year?

As of Sep 4, 2026, the average yearly pay for patient relations in Boston, MA is $67,548.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,600.00 and $75,000.00 per year, depending on experience, location, and employer.

What is a patient relations professional?

Patient Relations refers to the department or role within a healthcare facility that focuses on managing communication and resolving concerns between patients, their families, and the healthcare staff. Professionals in Patient Relations help address patient complaints, provide information about hospital policies, and ensure that patients have a positive experience during their care. They serve as a bridge between patients and the medical team, working to improve satisfaction and address issues quickly and compassionately.

What skills and qualifications are needed to thrive as a patient relations professional?

To thrive as a Patient Relations professional, you need a background in healthcare administration or customer service, strong problem-solving skills, and often a bachelor's degree in a related field. Familiarity with hospital information systems, patient management software, and sometimes certification such as Certified Patient Experience Professional (CPXP) is important. Outstanding communication, empathy, conflict resolution, and active listening skills help build trust and resolve patient concerns effectively. These skills ensure positive patient experiences, improved satisfaction, and enhanced reputation for healthcare organizations.

What are common challenges faced by patient relations professionals, and how can they be managed?

Patient Relations professionals often encounter challenges such as managing difficult conversations, addressing patient complaints, and coordinating between patients and medical staff. These challenges can be effectively managed by developing strong communication skills, practicing empathy, and staying well-versed in hospital policies and procedures. Building positive relationships with both patients and staff helps to resolve issues quickly and ensures a supportive healthcare environment for everyone involved.

What is the difference between Patient Relations vs Patient Advocate?

AspectPatient RelationsPatient Advocate
CredentialsTypically requires healthcare or customer service experience, sometimes a relevant certificationOften requires healthcare knowledge, certifications, or advocacy training
Work EnvironmentHospital, clinic, or healthcare facility; customer service settingHealthcare settings, community outreach, or legal environments
Employer & Industry UsageHospitals, clinics, healthcare organizationsPatient rights organizations, hospitals, legal or community groups
Search & Comparison IntentUnderstanding patient support roles, customer service in healthcareAdvocacy, patient rights, healthcare navigation

While both roles focus on patient support, Patient Relations primarily handles communication and service issues within healthcare facilities. Patient Advocates actively assist patients in navigating their rights and healthcare options. The roles often overlap but differ in scope and focus, with Patient Relations more customer service-oriented and Patient Advocates more advocacy-driven.

What degree is needed to be a patient relations?

A patient relations specialist typically needs at least a high school diploma or equivalent; however, many employers prefer candidates with a bachelor's degree in healthcare administration, communications, or a related field. Relevant skills include strong communication, empathy, and customer service experience, and some roles may require certification or training in healthcare regulations or patient advocacy.

What skills are needed for patient relations?

Patient relations professionals need strong communication and interpersonal skills to effectively interact with patients and healthcare staff. Empathy, active listening, problem-solving abilities, and knowledge of healthcare procedures are essential, along with proficiency in computer systems and customer service. Certifications in healthcare or patient advocacy can also enhance effectiveness in this role.

What are the most commonly searched types of Patient Relations jobs in Boston, MA?

The most popular types of Patient Relations jobs in Boston, MA are:

What are popular job titles related to Patient Relations jobs in Boston, MA?

For Patient Relations jobs in Boston, MA, the most frequently searched job titles are:

What job categories do people searching Patient Relations jobs in Boston, MA look for?

The top searched job categories for Patient Relations jobs in Boston, MA are:

What cities near Boston, MA are hiring for Patient Relations jobs?

Cities near Boston, MA with the most Patient Relations job openings:

Patient Relations jobs near you
Infographic showing various Patient Relations job openings in Boston, MA as of August 2026, with employment types broken down into 72% Full Time, 14% Part Time, and 14% Contract. Highlights an 86% In-person, and 14% Remote job distribution, with an average salary of $67,548 per year, or $32.5 per hour.

Patient Relations Specialist -Service Excellence Specialist

Beverly Hospital

Beverly, MA • On-site

$26 - $36/hr

Full-time

Re-posted 7 days ago

Job description

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

Job Description:

Patient Relations Specialist

Be the Voice of the Patient Experience

The Patient Relations Specialist serves as an advocate for patients, families, and visitors by addressing concerns, resolving complaints, and promoting a positive care experience. This role partners with clinical and operational leaders to investigate grievances, provide service recovery, analyze feedback trends, and support patient satisfaction initiatives.

Qualifications
  • Bachelor’s Degree in Behavioral Science, Healthcare, or related field (Associate’s Degree with relevant experience considered).
  • 3 years of experience in healthcare, patient advocacy, or a related environment.
  • Strong customer service, communication, and conflict-resolution skills.
  • Ability to handle difficult situations with professionalism, empathy, tact, and diplomacy.
  • Strong analytical, organizational, and problem-solving abilities.
  • Proficiency with Windows-based software.
  • Ability to work independently and collaboratively.
  • Knowledge of healthcare regulations and patient rights preferred.
Key Responsibilities
  • Respond to and resolve patient, family, and visitor concerns.
  • Investigate complaints and collaborate with staff, physicians, and leadership.
  • Document grievances and ensure timely resolution.
  • Prepare patient correspondence and reports.
  • Analyze complaint trends and identify improvement opportunities.
  • Conduct patient rounding and support service recovery efforts.
  • Participate in customer service training and patient experience initiatives.

Join a team committed to patient-centered care, service excellence, and respect for diversity.

Pay Range:

$26.00 - $36.00

The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law.  Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger. Equal Opportunity Employer/Veterans/Disabled

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