ZipRecruiter

Log In

1

Patient Relations Jobs (NOW HIRING)

Network Temp Inc

Patient Relations Representative

Bronx, NY

$16.25 - $20.75/hr

Patient Relations Representative A patient relations representative acts as a liaison between patients, their families, and a healthcare organization, primarily responsible for addressing patient ...

UF Health

Patient Relations Representative

Jacksonville, FL · On-site

$14 - $18/hr

Patient Relations Representatives are responsible for facilitating a welcoming and supportive environment for patients and families visiting UF Health Jax and UF Health North hospitals and clinics.

next page

Showing results 1-20

All JobsPatient Relations Jobs

Patient Relations information

See salary details

$11K

$62.2K

$94K

How much do patient relations jobs pay per year?

As of Jun 21, 2026, the average yearly pay for patient relations in the United States is $62,176.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,500.00 and $69,000.00 per year, depending on experience, location, and employer.

What is the difference between Patient Relations vs Patient Advocate?

AspectPatient RelationsPatient Advocate
CredentialsTypically requires healthcare or customer service experience, sometimes a relevant certificationOften requires healthcare knowledge, certifications, or advocacy training
Work EnvironmentHospital, clinic, or healthcare facility; customer service settingHealthcare settings, community outreach, or legal environments
Employer & Industry UsageHospitals, clinics, healthcare organizationsPatient rights organizations, hospitals, legal or community groups
Search & Comparison IntentUnderstanding patient support roles, customer service in healthcareAdvocacy, patient rights, healthcare navigation

While both roles focus on patient support, Patient Relations primarily handles communication and service issues within healthcare facilities. Patient Advocates actively assist patients in navigating their rights and healthcare options. The roles often overlap but differ in scope and focus, with Patient Relations more customer service-oriented and Patient Advocates more advocacy-driven.

What are the key skills and qualifications needed to thrive as a Patient Relations professional, and why are they important?

To thrive as a Patient Relations professional, you need a background in healthcare administration or customer service, strong problem-solving skills, and often a bachelor's degree in a related field. Familiarity with hospital information systems, patient management software, and sometimes certification such as Certified Patient Experience Professional (CPXP) is important. Outstanding communication, empathy, conflict resolution, and active listening skills help build trust and resolve patient concerns effectively. These skills ensure positive patient experiences, improved satisfaction, and enhanced reputation for healthcare organizations.

What degree is needed to be a patient advocate?

A patient advocate typically needs at least a high school diploma or equivalent, but many roles prefer or require a bachelor's degree in healthcare, social work, or a related field. Relevant skills include communication, empathy, and knowledge of healthcare systems, and certifications such as Certified Patient Advocate (CPA) can enhance job prospects.

What is the job description of a patient relations person?

A patient relations person is responsible for acting as a liaison between patients and healthcare providers, addressing patient concerns, providing information, and ensuring a positive experience. They often handle complaints, coordinate communication, and may assist with patient education, requiring strong communication and interpersonal skills. The role typically involves working in healthcare settings and may require familiarity with healthcare policies and patient confidentiality standards.

How do patient advocates get paid?

Patient advocates are typically paid through salaries, hourly wages, or stipends if employed by healthcare organizations or advocacy groups. Some advocates work as independent consultants and charge clients directly for their services, often based on project or hourly rates. Compensation varies depending on experience, location, and the specific role or organization.

What are Patient Relations?

Patient Relations refers to the department or role within a healthcare facility that focuses on managing communication and resolving concerns between patients, their families, and the healthcare staff. Professionals in Patient Relations help address patient complaints, provide information about hospital policies, and ensure that patients have a positive experience during their care. They serve as a bridge between patients and the medical team, working to improve satisfaction and address issues quickly and compassionately.

What are some common challenges faced by Patient Relations professionals, and how can they be effectively managed?

Patient Relations professionals often encounter challenges such as managing difficult conversations, addressing patient complaints, and coordinating between patients and medical staff. These challenges can be effectively managed by developing strong communication skills, practicing empathy, and staying well-versed in hospital policies and procedures. Building positive relationships with both patients and staff helps to resolve issues quickly and ensures a supportive healthcare environment for everyone involved.

What jobs pay 2000 a day?

High-paying jobs that can pay around $2,000 a day typically include specialized roles such as surgeons, anesthesiologists, corporate lawyers, and certain executive positions. These roles often require advanced education, certifications, and significant experience, and may involve working in high-stakes environments or consulting firms. Freelance consulting or entrepreneurial ventures in certain industries can also reach this earning level for experienced professionals.
More about Patient Relations jobs
What cities are hiring for Patient Relations jobs? Cities with the most Patient Relations job openings:
What are the most commonly searched types of Patient Relations jobs? The most popular types of Patient Relations jobs are:
What states have the most Patient Relations jobs? States with the most job openings for Patient Relations jobs include:
What job categories do people searching Patient Relations jobs look for? The top searched job categories for Patient Relations jobs are:
Patient Relations jobs near you
Infographic showing various Patient Relations job openings in the United States as of June 2026, with employment types broken down into 2% Locum Tenens, 9% As Needed, 38% Full Time, and 51% Part Time. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $62,176 per year, or $29.9 per hour.

Patient Relations Specialist

Eye Care Partners Career Opportunities

Tyler, TX • On-site

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 15 days ago

Job description

Title: Patient Relations Specialist
Company: Eyecare Associates of East Texas
Location: Tyler, TX

**Previous call center experience preferred, but not required**

Perks:

  • Full Benefits Package - Medical, Vision, Dental and Life Insurance
  • 401k + Employer Matching
  • Paid Time Off and Paid Holidays
  • Paid Maternity Leave
  • Optical Education Reimbursement
  • Competitive Base Pay

Hours:

  • Full Time
    • Our offices are open from Monday-Friday 7am-8pm.
    • Your shifts will fall within those hours, and you may need to work a little earlier/later as needed.

Requirements:

  • High School Diploma or GED Equivalent
  • Favorable result on Background Check
  • Basic computer skills
  • Strong customer service skills
  • Excitement to learn and grow 

The Patient Relations Specialist role will provide service to patients and providers via inbound and outbound calls while scheduling appointments, capturing messages for the clinic staff and providers, and addressing the needs of the customer with occasional guidance while ensuring KPI goals are met. The Patient Relations Specialist will be responsible for scheduling patient appointments, escalates patients' health concerns in accordance with individual division guidelines, provides connections to resources for clinical advice and guidance, and navigates complex situations while making sound effective decisions.


Essential Duties and Responsibilities

  • Answers calls for multiple clinics in an efficient and effective manner using standard greetings for opening of call, content of call and closure of call.
  • Demonstrate exceptional customer service and patient focus to make each encounter extraordinary.
  • Verify and accurately capture patient demographics, insurance, and appropriate medical information.
  • Schedule appointments using appropriate electronic system while following appropriate protocols for clinic/area, including prioritizing patient's health concerns according to the department's urgency.
  • Ensure that patient questions and problems are resolved efficiently, effectively, and expeditiously.
  • Provide information to patients and callers regarding appointment, date, time, location, clinic guidelines, parking, etc.
  • Initiate and complete service recovery as warranted to drive patient loyalty, patient satisfaction, and protect the clinic/patient relationship.
  • Interview patient/guarantor to obtain complete demographic, clinical, billing, insurance, and financial information.
  • Create patient charts by entering required information into electronic databases and maintain accurate records.
  • Relay information to relevant clinic (team) members through the appropriate messaging systems
  • Ensure the quality of patient registrations by obtaining thorough and accurate information in a timely and efficient manner.
  • Maintain compliance with HIPAA rules and regulations.
  • Follows a well-established process to solve routine problems where solutions are clearly prescribed.
  • Work cooperatively with the Patient Relations, Referrals, and Clinic Teams to accomplish the goals of the departments.
  • Adheres to all safety policies and procedures in performing job duties and responsibilities while supporting a culture of high quality and great customer service.
  • Performs other duties that may be necessary or in the best interest of the organization.

Education and/or Experience

  • High school diploma or general education degree (GED) equivalent required
  • One year of related experience and/or training; or equivalent combination of education and experience preferred
  • Favorable result on background check required
  • Must be able to provide proof of identity and right to work in the United States
  • Previous medical office experience preferred.
  • Previous call center experience preferred.
  • Previous ophthalmic experience strongly preferred.

Other Skills and Abilities

  • Professional in appearance and actions
  • Logical and Critical thinking skills
  • Customer-focused with excellent written, listening and verbal communication skills
  • Enjoys learning new technologies and systems
  • Detail oriented, professional attitude, reliable
  • Exhibits a positive attitude and is flexible in accepting work assignments and priorities
  • Meets attendance and tardiness expectations
  • Management and organizational skills to support the leadership of this function
  • Ability to follow or provide verbal & written instructions with sufficient grammar and spelling skills to avoid mistakes or misinterpretations
  • Interpersonal skills to support customer service, functional, and team mate support need
  • Able to communicate effectively in English, both verbally and in writing
  • Ability for basic to intermediate problem solving, including mathematics
  • Basic to intermediate computer operation
  • Proficiency with Microsoft Excel, Word, and Outlook
  • Specialty knowledge of systems relating to job function
  • Knowledge of state and federal regulations for this position; general understanding of HIPAA guidelines
  • Desire to gain industry knowledge and training
  • Demonstrates initiative in accomplishing practice goals
  • Ability to grow, adapt, and accept change
  • Consistently creating a positive work environment by being team-oriented and patient-focused
  • Commitment to work over 40 hours to meet the needs of the business
  • Ability to interact with all levels of employees in a courteous, professional manner at all times 

If you need assistance with this application, please contact (636) 227-2600. Please do not contact the office directly - only resumes submitted through this website will be considered. 

EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered foremploymentwithout attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. 

Apply