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Patient Relations Jobs (NOW HIRING)

D4C Dental

Patient Relations Representative

Atlanta, GA

$15 - $19.25/hr

The Patient Relations Representative will be responsible answering and triaging all incoming Business Office queue calls. They must be capable of building relationships, possess strong conflict ...

Moffitt Cancer Center

Patient Relations Rep

Tampa, FL

$14 - $18.25/hr

Summary Patient Relations Representative Patient Relations Service Representatives staff the information desks at Moffitt Cancer Center. The primary responsibility of this position is to provide high ...

CVS Health

Patient Relations Analyst

Mesa, AZ

$21.10 - $40.90/hr

Patient Relations Analyst (PRAs) are an integral part of the Oak Street Health care team. Patient Relations Analysts are the insurance experts at each clinic and advocate for patients by helping them ...

CVS Health

Float Patient Relations Manager

Independence, MO · On-site

$21.10 - $40.90/hr

Patient Relations Analyst - Float Company: Oak Street Health Location: Various Role Description: The purpose of the Patient Relations Analyst (PRA) at Oak Street Health is to educate patients about ...

D4C Dental Brands

Patient Relations Representative

Atlanta, GA · On-site +1

$15.25 - $19.50/hr

The Patient Relations Representative will be responsible answering and triaging all incoming Business Office queue calls. They must be capable of building relationships, possess strong conflict ...

CVS Health

Analyst,Patient Relations

Albuquerque, NM · On-site

$21.10 - $40.90/hr

Patient Relations Analyst Company: Oak Street Health Role Description: The purpose of the Patient Relations Analyst (PRA) at Oak Street Health is to educate patients about Medicare programs ...

Akido

Operations Manager - Patient Relations

Pomona, CA

$75K - $115K/yr

You'll oversee a team of Patient Relations Liaisons, partner cross-functionally with operations, marketing, and leadership, and drive performance through coaching, accountability, and continuous ...

CVS Health

Analyst,Patient Relations

Richmond, VA

$21.10 - $40.90/hr

Patient Relations Analyst Company: Oak Street Health Role Description: The purpose of the Patient Relations Analyst (PRA) at Oak Street Health is to educate patients about Medicare programs ...

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Patient Relations information

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$11K

$62.2K

$94K

How much do patient relations jobs pay per year?

As of May 31, 2026, the average yearly pay for patient relations in the United States is $62,176.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,500.00 and $69,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Patient Relations professional, and why are they important?

To thrive as a Patient Relations professional, you need a background in healthcare administration or customer service, strong problem-solving skills, and often a bachelor's degree in a related field. Familiarity with hospital information systems, patient management software, and sometimes certification such as Certified Patient Experience Professional (CPXP) is important. Outstanding communication, empathy, conflict resolution, and active listening skills help build trust and resolve patient concerns effectively. These skills ensure positive patient experiences, improved satisfaction, and enhanced reputation for healthcare organizations.

What are some common challenges faced by Patient Relations professionals, and how can they be effectively managed?

Patient Relations professionals often encounter challenges such as managing difficult conversations, addressing patient complaints, and coordinating between patients and medical staff. These challenges can be effectively managed by developing strong communication skills, practicing empathy, and staying well-versed in hospital policies and procedures. Building positive relationships with both patients and staff helps to resolve issues quickly and ensures a supportive healthcare environment for everyone involved.

What are Patient Relations?

Patient Relations refers to the department or role within a healthcare facility that focuses on managing communication and resolving concerns between patients, their families, and the healthcare staff. Professionals in Patient Relations help address patient complaints, provide information about hospital policies, and ensure that patients have a positive experience during their care. They serve as a bridge between patients and the medical team, working to improve satisfaction and address issues quickly and compassionately.

What is the difference between Patient Relations vs Patient Advocate?

AspectPatient RelationsPatient Advocate
CredentialsTypically requires healthcare or customer service experience, sometimes a relevant certificationOften requires healthcare knowledge, certifications, or advocacy training
Work EnvironmentHospital, clinic, or healthcare facility; customer service settingHealthcare settings, community outreach, or legal environments
Employer & Industry UsageHospitals, clinics, healthcare organizationsPatient rights organizations, hospitals, legal or community groups
Search & Comparison IntentUnderstanding patient support roles, customer service in healthcareAdvocacy, patient rights, healthcare navigation

While both roles focus on patient support, Patient Relations primarily handles communication and service issues within healthcare facilities. Patient Advocates actively assist patients in navigating their rights and healthcare options. The roles often overlap but differ in scope and focus, with Patient Relations more customer service-oriented and Patient Advocates more advocacy-driven.

More about Patient Relations jobs
What cities are hiring for Patient Relations jobs? Cities with the most Patient Relations job openings:
What are the most commonly searched types of Patient Relations jobs? The most popular types of Patient Relations jobs are:
What states have the most Patient Relations jobs? States with the most job openings for Patient Relations jobs include:
What job categories do people searching Patient Relations jobs look for? The top searched job categories for Patient Relations jobs are:
Patient Relations jobs near you
Infographic showing various Patient Relations job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 84% Full Time, 13% Part Time, 1% Temporary, and 1% Contract. Highlights an 90% Physical, 5% Hybrid, and 5% Remote job distribution, with an average salary of $62,176 per year, or $29.9 per hour.
Patient Relations Coordinator

Patient Relations Coordinator

Ackerman Cancer Center

Fernandina Beach, FL

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 2 days ago

Job description

BE A PART OF THE ACKERMAN ADVANTAGE!

Ackerman Cancer Center, the pioneering leader in cancer treatment, is seeking a dedicated and skilled Patient Relations Coordinator to join our team. With the distinction of being the only physician-owned proton center in the world, we are committed to providing innovative and patient-centric care..

At Ackerman Cancer Center, we believe in a work-life balance, ensuring your personal and professional fulfillment.

Additionally, we are delighted to offer a comprehensive benefits package that includes medical, dental and vision coverage, as well as voluntary benefits, a 401k retirement plan, tuition reimbursement and generous paid time off (PTO).

Position Overview

The Patient Relations Coordinator is responsible for managing patient interactions, including answering multi-line phone calls, scheduling appointments, verifying insurance eligibility, and collecting co-pays. This role also assists with medical records, coordinates physician schedules, and ensures accurate documentation in the Electronic Medical Records (EMR) system. Additionally, the coordinator performs general office and receptionist duties, contributing to an efficient and welcoming healthcare environment.

Essential Job Functions

  • Provide professional telephone services, schedule appointments, and send reminders
  • Greet and check in patients, assist with paperwork, and enter information into the EMR system
  • Verify and update patient demographics and insurance eligibility, including obtaining prior referrals
  • Process co-payments and track patient financial responsibilities
  • Coordinate appointments with referring physicians and schedule follow-ups and physician-ordered tests
  • Track and update physician schedules
  • Obtain, scan, and attach medical records to patient charts
  • Maintain the waiting room, ensure a welcoming environment, and prepare refreshments
  • Make reminder calls for labs, follow-ups, and upcoming visits
  • Generate daily clinical summaries and weekly demographic compliance reports
  • Obtain and upload patient photos for charts

Requirements:

Required

  • Associate’s or Bachelor’s Degree preferred
  • Strong organization, time management, and attention to detail
  • Excellent telephone etiquette and communication skills
  • Professional, friendly, and confident interpersonal skills
  • Knowledge of medical terminology and insurance verification processes
  • Proficiency in Microsoft Office (Excel, Outlook, Word) and standard office equipment

Preferred

  • Medical office experience
  • Prior experience working in a medical office
  • Experience with multi-line phone systems and Electronic Medical Records (EMRs)
  • Bilingual proficiency is a plus
  • Knowledge of Insurance verification

Hours: Generally, Monday - Friday 8:30am-5:00pm

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