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Premier Health

PATIENT RELATIONS SPEC

Dayton, OH · On-site

PATIENT RELATIONS SPECIALIST Department: Consumer Relations Shift: 8:00am - 5:00pm / 8-hour shift length Status: Full-time/ 80 Hours Per Pay Facility: Miami Valley Hospital POSITION SUMMARY The ...

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Americare

Patient Relations Manager

The Patient Relations Manager's purpose is to ensure the safe admission of patients onto Americare services. The Patient Relation's Manager acts as a liaison between the patient, facility and ...

Americare

Patient Relations Manager

Brooklyn, NY · On-site +1

The Patient Relations Manager's purpose is to ensure the safe admission of patients onto Americare services. The Patient Relation's Manager acts as a liaison between the patient, facility and ...

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Patient Relations information

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$11K

$62.2K

$94K

How much do patient relations jobs pay per year?

As of Sep 15, 2026, the average yearly pay for patient relations in the United States is $62,176.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,500.00 and $69,000.00 per year, depending on experience, location, and employer.

What is a patient relations professional?

Patient Relations refers to the department or role within a healthcare facility that focuses on managing communication and resolving concerns between patients, their families, and the healthcare staff. Professionals in Patient Relations help address patient complaints, provide information about hospital policies, and ensure that patients have a positive experience during their care. They serve as a bridge between patients and the medical team, working to improve satisfaction and address issues quickly and compassionately.

What skills and qualifications are needed to thrive as a patient relations professional?

To thrive as a Patient Relations professional, you need a background in healthcare administration or customer service, strong problem-solving skills, and often a bachelor's degree in a related field. Familiarity with hospital information systems, patient management software, and sometimes certification such as Certified Patient Experience Professional (CPXP) is important. Outstanding communication, empathy, conflict resolution, and active listening skills help build trust and resolve patient concerns effectively. These skills ensure positive patient experiences, improved satisfaction, and enhanced reputation for healthcare organizations.

What are common challenges faced by patient relations professionals, and how can they be managed?

Patient Relations professionals often encounter challenges such as managing difficult conversations, addressing patient complaints, and coordinating between patients and medical staff. These challenges can be effectively managed by developing strong communication skills, practicing empathy, and staying well-versed in hospital policies and procedures. Building positive relationships with both patients and staff helps to resolve issues quickly and ensures a supportive healthcare environment for everyone involved.

What is the difference between Patient Relations vs Patient Advocate?

AspectPatient RelationsPatient Advocate
CredentialsTypically requires healthcare or customer service experience, sometimes a relevant certificationOften requires healthcare knowledge, certifications, or advocacy training
Work EnvironmentHospital, clinic, or healthcare facility; customer service settingHealthcare settings, community outreach, or legal environments
Employer & Industry UsageHospitals, clinics, healthcare organizationsPatient rights organizations, hospitals, legal or community groups
Search & Comparison IntentUnderstanding patient support roles, customer service in healthcareAdvocacy, patient rights, healthcare navigation

While both roles focus on patient support, Patient Relations primarily handles communication and service issues within healthcare facilities. Patient Advocates actively assist patients in navigating their rights and healthcare options. The roles often overlap but differ in scope and focus, with Patient Relations more customer service-oriented and Patient Advocates more advocacy-driven.

What degree is needed to be a patient relations?

A patient relations specialist typically needs at least a high school diploma or equivalent; however, many employers prefer candidates with a bachelor's degree in healthcare administration, communications, or a related field. Relevant skills include strong communication, empathy, and customer service experience, and some roles may require certification or training in healthcare regulations or patient advocacy.

What skills are needed for patient relations?

Patient relations professionals need strong communication and interpersonal skills to effectively interact with patients and healthcare staff. Empathy, active listening, problem-solving abilities, and knowledge of healthcare procedures are essential, along with proficiency in computer systems and customer service. Certifications in healthcare or patient advocacy can also enhance effectiveness in this role.
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What are the most commonly searched types of Patient Relations jobs?

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What states have the most Patient Relations jobs?

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What are popular job titles for Patient Relations?

Popular job titles for Patient Relations:

Patient Relations jobs near you
Infographic showing various Patient Relations job openings in the United States as of September 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $62,176 per year, or $29.9 per hour.

Patient Relations Specialist

Mount Carmel, IL • On-site

Trinity Health
Health Care and Social Assistance • 10K+ employees
Learn more about Trinity Healthexternal

Full-time

Re-posted 6 days ago

Key responsibilities

  • Perform hospital rounds to gather feedback, provide support, and facilitate resolution of issues and complaints from patients, families, visitors, and staff.

  • Facilitate investigation, manage responses, and track patient and family grievances and service concerns.

  • Prepare reports on complaint and grievance processes and outcomes for process improvement.

Trinity Health rating

6.6

Company rating: 6.6 out of 10

Based on 354 frontline employees who took The Breakroom Quiz

Job description

Employment Type:Full timeShift:Day ShiftDescription:

Patient Relations Specialist - South Region (East, Grove City and Diley)

Position Purpose:

In accordance with the Mission and Guiding Behaviors; the Patient Relations Specialist will take a proactive approach with anticipating the needs of our customers (patients, families & visitors.) The Patient Relations Specialist will round as needed on customers to gather feedback, provide support and facilitate resolution of issues and complaints. Patient Relations Specialist will facilitate investigation, prepare response and track patient/family complaints, grievances and service concerns.

What you will do:

  • Develops and maintains excellent relationships with Mount Carmel Departments
  • Performs and documents hospital rounds; meeting with patients, family members, visitors and colleagues
  • Visits units as needed to coordinate customer service and assist staff in management of challenging customer relation situations.
  • Maintains a database related to process and outcomes related to patient grievance management
  • Facilitates investigation and manages response to complaints and grievances.
  • Follows current regulatory guidelines and standards in regard to investigating and resolving patient grievances.
  • Collaborates with Risk Management to investigate and respond to grievances as needed.
  • Assists patient/family in accessing grievance processes and coordinates written communication regarding resolution of grievances
  • Prepares reports on complaint and grievance process and outcomes for process improvement
  • Provides opportunities for staff to acquire and maintain knowledge through informal training and development programs (ie. Communicate with H.E.A.R.T) to enhance staff skills in handling patient and family complaints
  • Participates in committees and meetings with peers, managers, administration and physicians by providing the "voice of the patient and family"

Minimum Qualifications:


  • Bachelor's Degree
  • Minimum 1 year in a healthcare customer service setting
  • Excellent, detailed work performance and writing ability
  • Excellent empathetic customer service and personal relations skills
  • Effective public speaking skills
  • Good knowledge of hospital operations and general equipment and supplies
  • Computer Skills - proficient and efficient
  • Effective Communication Skills

Ministry/Facility Information:

Mount Carmel, a member of Trinity Health, has been a transforming healing presence in Central Ohio for over 135 years. Mount Carmel serves over 1.3 million patients each year at our five hospitals, free-standing emergency centers, outpatient facilities, surgery centers, urgent care centers, primary care and specialty care physician offices, community outreach sites and homes across the region. Mount Carmel College of Nursing offers one of Ohio's largest undergraduate, graduate, and doctor of nursing programs. If you're seeking a rewarding career where your purpose, passion, and desire to make a difference come alive, we invite you to consider joining our team. Here, care is provided by all of us For All of You!

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

What Trinity Health employees say

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About Trinity Health

Sourced by ZipRecruiter

Trinity Health Ann Arbor is a 537 -bed teaching hospital located on 340 acre campus. Recognized by IBM Watson as a Top 100 Hospital and #1 Teaching Hospital, Trinity Health Ann Arbor has been a leading health care provider for more than 100 years. Trinity Health has received numerous local and national awards in recognition of our leadership, quality outcomes, and clinical excellence.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Livonia, MI, US

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