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Patient Relations Assistant Jobs (NOW HIRING)

CVS Health

Patient Relations Analyst

New York, NY · On-site

$21.10 - $49.08/hr

Patient Relations Analyst Company: Oak Street Health Role Description: The purpose of the Patient ... Responsibilities: * Assist patients with navigating medicare and insurance issues which includes ...

CVS Health

Patient Relations Analyst

Mishawaka, IN · On-site

$21.10 - $36.78/hr

Patient Relations Analyst Company: Oak Street Health Role Description: The purpose of the Patient ... Responsibilities: * Assist patients with navigating medicare and insurance issues which includes ...

CVS Health

Patient Relations Analyst

Topeka, KS · On-site

$21.10 - $36.78/hr

Patient Relations Analyst Company: Oak Street Health Role Description: The purpose of the Patient ... Responsibilities: * Assist patients with navigating medicare and insurance issues which includes ...

CVS Health

Patient Relations Analyst

Mesa, AZ · On-site

$21.10 - $40.90/hr

The Patient Relations Analyst will report to the Sr. PRA ... Responsibilities: * Assist patients with navigating medicare and insurance issues which includes ...

Oak St. Health

Analyst,Patient Relations

Albuquerque, NM

$21.10 - $40.90/hr

Patient Relations Analyst We're building a world of health around every individual -- shaping a ... Responsibilities: * Assist patients with navigating medicare and insurance issues which includes ...

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Patient Relations Assistant information

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$20K

$47.5K

$105K

How much do patient relations assistant jobs pay per year?

As of Jun 9, 2026, the average yearly pay for patient relations assistant in the United States is $47,481.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,000.00 and $49,500.00 per year, depending on experience, location, and employer.

What does a Patient Relations Assistant do?

A Patient Relations Assistant serves as a liaison between patients, their families, and healthcare staff to ensure effective communication and address any concerns or issues during a patient's stay. They help resolve complaints, provide information about hospital services, and assist with navigating hospital procedures. Their role is essential in ensuring a positive patient experience and improving overall satisfaction within a healthcare facility.

How does a Patient Relations Assistant typically handle conflicts or complaints from patients and their families?

Patient Relations Assistants play a crucial role in addressing and resolving patient concerns or complaints. They listen empathetically to patients and families, gather relevant information, and work closely with clinical staff to resolve issues promptly and professionally. This often involves mediating conversations, providing clear explanations about hospital policies, and following up to ensure satisfaction. Handling these situations with patience and diplomacy is key, as it helps maintain a positive environment and improves overall patient experience.

What is the difference between Patient Relations Assistant vs Medical Office Coordinator?

AspectPatient Relations AssistantMedical Office Coordinator
CredentialsHigh school diploma; customer service experienceHigh school diploma; administrative experience
Work EnvironmentHospitals, clinics, healthcare facilitiesMedical offices, clinics, healthcare settings
Primary ResponsibilitiesPatient communication, appointment scheduling, patient satisfactionOffice management, scheduling, billing, administrative tasks

The Patient Relations Assistant focuses on patient communication and satisfaction, while the Medical Office Coordinator handles broader administrative duties. Both roles are essential in healthcare settings, often working together to ensure smooth patient experiences and efficient office operations.

What are the key skills and qualifications needed to thrive as a Patient Relations Assistant, and why are they important?

To thrive as a Patient Relations Assistant, you need strong interpersonal skills, knowledge of healthcare protocols, and at least a high school diploma or equivalent, with some employers preferring additional training in healthcare administration. Familiarity with hospital information systems, patient management software, and basic office applications is typically required. Exceptional communication, conflict resolution, and empathy are crucial soft skills for building trust and effectively addressing patient concerns. These skills ensure positive patient experiences, efficient issue resolution, and smooth coordination between patients and healthcare staff.
What cities are hiring for Patient Relations Assistant jobs? Cities with the most Patient Relations Assistant job openings:
What are the most commonly searched types of Patient Relations jobs? The most popular types of Patient Relations jobs are:
What states have the most Patient Relations Assistant jobs? States with the most job openings for Patient Relations Assistant jobs include:
Patient Relations Assistant jobs near you
Infographic showing various Patient Relations Assistant job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 83% Full Time, 15% Part Time, and 1% Temporary. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $47,481 per year, or $22.8 per hour.
Patient Relations Assistant/UKHC

Patient Relations Assistant/UKHC

University of Kentucky

Lexington, KY • On-site

$16.20 - $24.82/hr

Full-time

This job post has expired today. Applications are no longer accepted.

University Of Kentucky rating

7.5

Company rating: 7.5 out of 10

Based on 131 frontline employees who took The Breakroom Quiz

263rd of 535 rated colleges and universities

Job description

Posting Details
Posting Details
Job Title
Patient Relations Assistant/UKHC
Requisition Number
RE53638
Working Title
Patient Relations Assistant - UKHC Fountain Court Primary Care and Urgent Care
Department Name
M1000: Community Based Practice
Work Location
Lexington, KY
Grade Level
06
Salary Range
$16.20-24.82/hour
Type of Position
Staff
Position Time Status
Full-Time
Required Education
HS
Click here for more information about equivalencies:
https://hr.uky.edu/employment/working-uk/equivalencies
Required Related Experience
3.5 yrs
Required License/Registration/Certification
None
Physical Requirements
The physical requirements for this position include regularly sitting at a computer workstation for extended periods of time with repetitive motion (such as typing); walking including pushing, pulling, and/or lifting up to 10lbs and occasional pushing, pulling, and/or lifting objects up to 50lbs. The conditions of work may involve regular exposure to loud noises, intermittent exposure to blood borne/airborne pathogens and combative/violent people, and occasional exposure to cuts and punctures.
Shift
Monday - Friday, Day Shift; primarily 8:00 am - 5:00 pm (40 hrs/wk); holidays and weekends as needed
Job Summary
This position is located off-campus in Lexington, KY at UKHC Fountain Court. The Patient Relations Assistant is foundational to facilitating an engaging and positive patient experience.
The primary responsibilities include, but are not limited to: greeting patients, registration, insurance verification, cash handling, medical record preparation, scheduling appointments, procuring new patient records, communicating information with patients via the telephone and in person, and answering the telephone. This position supports efficient patient care and clinic initiatives to improve patient attendance and keep attendance records.
Skills / Knowledge / Abilities
The ideal candidate will have customer service experience and be able to communicate calmly and helpfully during stressful and/or crisis situations. Should be able to pay high attention to detail; work with a teamwork mindset; have data entry skills and respect for confidentiality; be able to prioritize tasks efficiently; and work in multiple systems simultaneously.
Does this position have supervisory responsibilities?
No
Preferred Education/Experience
3.5 years of experience required
Deadline to Apply
06/07/2026
Our University Community
We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus.
The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status.
Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.

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About University of Kentucky

Sourced by ZipRecruiter

The University of Kentucky (UK), the state's flagship university, was founded in 1865 and its beautiful, sprawling campus, nestled in downtown Lexington, now covers over 900 acres and is home to more than 30,000 students and approximately 13,500 employees. The trees and beautifully manicured greenspaces are a source of pride for the university and combine to create an impressive oasis amidst the busy cityscape that surrounds it.

Industry

Colleges, universities, and professional schools

Company size

10,000+ Employees

Headquarters location

Lexington, KY, US

Year founded

1865

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