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Patient Relations Assistant Jobs (NOW HIRING)

Cone Health

Manager Patient Relations

Greensboro, NC · On-site

... assist in Patient Relations Specialist Team assignment completion. * Manage complex patient grievances and collaborate with departmental and service line leaders to investigate and resolve these ...

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Patient Relations Assistant information

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$20K

$47.5K

$105K

How much do patient relations assistant jobs pay per year?

As of Sep 1, 2026, the average yearly pay for patient relations assistant in the United States is $47,481.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,000.00 and $49,500.00 per year, depending on experience, location, and employer.

What does a patient relations assistant do?

A Patient Relations Assistant serves as a liaison between patients, their families, and healthcare staff to ensure effective communication and address any concerns or issues during a patient's stay. They help resolve complaints, provide information about hospital services, and assist with navigating hospital procedures. Their role is essential in ensuring a positive patient experience and improving overall satisfaction within a healthcare facility.

What are the key skills and qualifications needed to thrive as a patient relations assistant?

To thrive as a Patient Relations Assistant, you need strong interpersonal skills, knowledge of healthcare protocols, and at least a high school diploma or equivalent, with some employers preferring additional training in healthcare administration. Familiarity with hospital information systems, patient management software, and basic office applications is typically required. Exceptional communication, conflict resolution, and empathy are crucial soft skills for building trust and effectively addressing patient concerns. These skills ensure positive patient experiences, efficient issue resolution, and smooth coordination between patients and healthcare staff.

How does a patient relations assistant typically handle conflicts or complaints from patients and their families?

Patient Relations Assistants play a crucial role in addressing and resolving patient concerns or complaints. They listen empathetically to patients and families, gather relevant information, and work closely with clinical staff to resolve issues promptly and professionally. This often involves mediating conversations, providing clear explanations about hospital policies, and following up to ensure satisfaction. Handling these situations with patience and diplomacy is key, as it helps maintain a positive environment and improves overall patient experience.

What is the difference between Patient Relations Assistant vs Medical Office Coordinator?

AspectPatient Relations AssistantMedical Office Coordinator
CredentialsHigh school diploma; customer service experienceHigh school diploma; administrative experience
Work EnvironmentHospitals, clinics, healthcare facilitiesMedical offices, clinics, healthcare settings
Primary ResponsibilitiesPatient communication, appointment scheduling, patient satisfactionOffice management, scheduling, billing, administrative tasks

The Patient Relations Assistant focuses on patient communication and satisfaction, while the Medical Office Coordinator handles broader administrative duties. Both roles are essential in healthcare settings, often working together to ensure smooth patient experiences and efficient office operations.

What cities are hiring for Patient Relations Assistant jobs?

Cities with the most Patient Relations Assistant job openings:

What are the most commonly searched types of Patient Relations jobs?

The most popular types of Patient Relations jobs are:

What states have the most Patient Relations Assistant jobs?

States with the most job openings for Patient Relations Assistant jobs include:

Patient Relations Assistant jobs near you
Infographic showing various Patient Relations Assistant job openings in the United States as of August 2026, with employment types broken down into 3% As Needed, 73% Full Time, 16% Part Time, and 8% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $47,481 per year, or $22.8 per hour.

Supervisory Patient Relations Assistant

US Government Jobs

Orlando, FL • On-site

Other

Posted 7 days ago

Job description

Supervisory Patient Relations Assistant

This position functions as the Supervisory Patient Relations Assistant (SPRA) for the Orlando VA Healthcare System (OVAHCS). Serves as the Supervisor for Patient Relations Assistants and a Lead Patient Relations Assistant who have initial contact with Veterans, caregivers, and visitors within OVAHCS and have an extensive role in guiding their healthcare journey. The SPRA plays a key role in supporting the Veterans Experience Office.

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