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Patient Relations Assistant Jobs (NOW HIRING)

US Government Jobs

Patient Relations Assistant

Orlando, FL · On-site

$15.25 - $20.75/hr

Patient Relations Assistant Patient Relations Assistant (PRA), serving to enhance the patient experience for the Orlando VA Healthcare System (OVAHCS). The PRA provides basic information to patients ...

US Government Jobs

Patient Relations Assistant

Winter Park, FL · On-site

$15.25 - $21/hr

Patient Relations Assistant Patient Relations Assistant (PRA), serving to enhance the patient experience for the Orlando VA Healthcare System (OVAHCS). The PRA provides basic information to patients ...

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Patient Relations Assistant information

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$20K

$47.5K

$105K

How much do patient relations assistant jobs pay per year?

As of Aug 11, 2026, the average yearly pay for patient relations assistant in the United States is $47,481.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,000.00 and $49,500.00 per year, depending on experience, location, and employer.

What does a patient relations assistant do?

A Patient Relations Assistant serves as a liaison between patients, their families, and healthcare staff to ensure effective communication and address any concerns or issues during a patient's stay. They help resolve complaints, provide information about hospital services, and assist with navigating hospital procedures. Their role is essential in ensuring a positive patient experience and improving overall satisfaction within a healthcare facility.

What skills are needed for patient relations assistant?

A patient relations assistant needs strong communication and interpersonal skills to effectively interact with patients and healthcare staff. They should have good organizational abilities, empathy, and problem-solving skills, often using electronic health records and customer service techniques to address patient concerns and improve their experience.

How does a patient relations assistant typically handle conflicts or complaints from patients and their families?

Patient Relations Assistants play a crucial role in addressing and resolving patient concerns or complaints. They listen empathetically to patients and families, gather relevant information, and work closely with clinical staff to resolve issues promptly and professionally. This often involves mediating conversations, providing clear explanations about hospital policies, and following up to ensure satisfaction. Handling these situations with patience and diplomacy is key, as it helps maintain a positive environment and improves overall patient experience.

What is the difference between Patient Relations Assistant vs Medical Office Coordinator?

AspectPatient Relations AssistantMedical Office Coordinator
CredentialsHigh school diploma; customer service experienceHigh school diploma; administrative experience
Work EnvironmentHospitals, clinics, healthcare facilitiesMedical offices, clinics, healthcare settings
Primary ResponsibilitiesPatient communication, appointment scheduling, patient satisfactionOffice management, scheduling, billing, administrative tasks

The Patient Relations Assistant focuses on patient communication and satisfaction, while the Medical Office Coordinator handles broader administrative duties. Both roles are essential in healthcare settings, often working together to ensure smooth patient experiences and efficient office operations.

What are the key skills and qualifications needed to thrive as a patient relations assistant?

To thrive as a Patient Relations Assistant, you need strong interpersonal skills, knowledge of healthcare protocols, and at least a high school diploma or equivalent, with some employers preferring additional training in healthcare administration. Familiarity with hospital information systems, patient management software, and basic office applications is typically required. Exceptional communication, conflict resolution, and empathy are crucial soft skills for building trust and effectively addressing patient concerns. These skills ensure positive patient experiences, efficient issue resolution, and smooth coordination between patients and healthcare staff.
What cities are hiring for Patient Relations Assistant jobs? Cities with the most Patient Relations Assistant job openings:
What are the most commonly searched types of Patient Relations jobs? The most popular types of Patient Relations jobs are:
What states have the most Patient Relations Assistant jobs? States with the most job openings for Patient Relations Assistant jobs include:
Patient Relations Assistant jobs near you
Infographic showing various Patient Relations Assistant job openings in the United States as of August 2026, with employment types broken down into 4% As Needed, 71% Full Time, 18% Part Time, and 7% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $47,481 per year, or $22.8 per hour.

Patient Relations Assistant

US Department of Veterans Affairs

Daytona Beach, FL • On-site

Other

Posted 4 days ago

U.S. Department Of Veterans Affairs rating

8.1

Company rating: 8.1 out of 10

Based on 671 frontline employees who took The Breakroom Quiz

50th of 290 rated public sector bodies

Job description

Patient Relations Assistant

The Patient Relations Assistant (PRA) plays a key role in supporting the Veterans Experience Office. The Patient Relations Assistant will report to the Supervisory Patient Relations Assistant, Veterans Experience, with daily work assignments often coordinated by the Lead Patient Relations Assistant. The PRA provides basic information to patients and visitors, leads facility tours, assists patients and family members to appointments, as well as engages with current patients through rounding. PRA outpatient rounding consists of visiting waiting areas to engage with patients and identify any service recovery needs, liaise with appropriate services for resolution or escalate need if greater support is required. Duties consist of but are not limited to the following:

  • Provide basic information to Veterans and visitors in person and via telephone. This includes directions, forms, and operating hours.
  • Provide facility tours for key stakeholders. These tasks will involve frequent walking throughout the campus as well as pushing wheelchairs and assisting with other mobility equipment (walkers, etc.).
  • Assess patient needs by rounding in waiting areas, hallways and community spaces and asking patients and visitors how things are going and what can be done to make their experience more positive.
  • PRA will work in collaboration with Service Level Advocates in each area to resolve patient concerns quickly.
  • Review daily inpatient census reports to identify newly admitted patients and meet with patients to provide a welcome to the Orlando VA Healthcare System, and an overview of services offered.
  • Identify any concerns or gaps in care and notify the appropriate parties for immediate resolution.
  • Provide telephone coverage in a back-up capacity in the Veteran Experience Office during staff absences.
  • Serve as a key member of the Veteran Experience Office assisting with resources.
  • Review comments from V-Signals surveys daily and ensure actionable items are directed to the appropriate service.
  • PRA will participate in the identification and implementation of Veteran Experience improvement projects.
  • Incumbent deals with patient complaints and grievances on a regular and recurring basis, the chosen course of action may require the use of many alternatives.
  • The incumbent has personal contact with patients and visitors, staff, and stakeholders. These contacts and the preparation of responses written require a high level of oral and written communication skills.
  • Functions as a liaison between patients and staff of the OVAHCS also providing Veterans, their family members, visitors, and caregivers with an experience that fulfills the mission of the organization.
  • Will have frequent personal contact with patients, visitors, family members, contractors, stakeholders, volunteers, and VA facility staff.
  • Provides the customer with consistent information according to established policies and procedures. Handles all pertinent information according to established policies and procedures. Handles conflict and problems in dealing with the customer constructively and appropriately.

Work Schedule: Sunday - Saturday, 0730-4:30PM

Locations: Orlando, Lake Baldwin, and Daytona Florida

Telework: Not Authorized

Virtual: This is not a virtual position.

Position Description/PD#: Patient Relations Assistant/ PD07508A

Relocation/Recruitment Incentives: Not Authorized

Critical Skills Incentive (CSI): Not Authorized

Permanent Change of Station (PCS): Not Authorized

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